Behaviors to use when giving feedback
If you are the person giving feedback, use these behaviors as a guide on how to give feedback. If you are the
person getting feedback, use these behaviors to judge how well the person giving feedback is exhibiting these
behaviors. Be prepared to give examples of how the person giving feedback displayed these behaviors. Rate
the extent to which these behaviors were displayed….
1 = not at all displayed -------------------------------------------------------------------------- 10=displayed very well
A. Non-verbal communication behaviors
___ 1. Displays positive demeanor:
e.g., smiles, has positive expression when talking, has positive expression when listening, has positive
tone of voice, arm/hand gestures indicate sympathy, arm/hand gestures emphasize points being
made, has folded hands, maintains close interpersonal space
____2. Is Neutral:
e.g., speaks in neutral tone, voice is soft
____3. Pays attention:
e.g., leans forward, looks at the surroundings
B. Leadership and power behaviors
____1. Displays Transformational leadership behaviors:
e.g., enhances employee’s self-worth, encourages employee participation, shares information
____2. Displays Conflict-seeking:
e.g., furthers conflict, uses position power, uses reward/punishment power.
____3. Uses Referent power:
e.g., uses referent power, resolves conflict through accommodation.
C. Speech characteristics
____ 1. Maintains conversation:
e.g., attentive to relationship with employee, responsive to employee, seeks consensus.
____ 2. Controlling
e.g., mentions superior position, challenges employee, mentions control of employee, suggests actions
____ 3. Displays Fact finding behaviors:
e.g., asks for facts, asks for clarification, directly asks employee to respond
____ 4. Asserting authority:
e.g., uses absolute statements, uses assertive statements
____5. Tentativeness:
e.g., uses tentative statements, uses speech tags, rising intonation at end of sentence
C. Conveys Interactional justice
____1. Displays Interactional justice behaviors:
e.g., Is considerate, honest, courteous, respectful when interpreting events, respectful when enacting
procedures, sincere, respects privacy, polite
____2. Gives Explanations
e.g., explains work procedures, explains company rules, specific, provides justification
____ 3. Actively listens:
e.g., patient, non-evaluative, paraphrases, invites further comment, uses non-verbal responses
Adapted from Cole, 2004