Libraries & Educational Technologies Strategy Map
revision date: September 20, 2012
L&ET Mission: Enriching our communities by building learning & information environments where people connect with ideas & each other to discover, create & share
knowledge.
Strategy Map Purpose: To advance teaching, learning, & scholarship by providing an integrated set of services to JMU faculty and students.
Financial Perspective
Customer Perspective
To achieve our mission, how must we look to our customers?
Customer Needs:
Spaces promote
teaching, learning
and scholarship.
Resourcespromote
promote
Resources
teaching,learning
learning
teaching,
andscholarship.
scholarship.
and
If we succeed, how will we look to our donors or taxpayers?
Services promote
teaching, learning
and scholarship.
Fund allocations match
strategic priorities.
High value to cost is
achieved.
Enterprise and innovation
are fully funded.
Internal Processes
To satisfy our customers and financial donors, at which business processes must we excel?
Service decisions reflect user priorities.
Advance as an intellectual center of
the university.
Internal processes effect changes that
improve operations and services.
Integrated services create efficiencies
in the pursuit of teaching, learning and
scholarship.
To achieve our mission, how must our organization learn and improve?
Colleagues feel valued and morale is high.
Learning
And
Growth
Professional development
promotes excellence and
innovation.
Infrastructures support services,
strategies, and efficiency.
A culture of assessment and
improvement
guide planning.