LIBRARY SERVICES TO SPECIAL POPULATIONS
INLS 210-69
University of North Carolina at Chapel Hill
School of Information and Library Science
Dr. Claudia J. Gollop
Office: 206 Manning Hall
(919) 962-8362 (w) 493-1159 (h)
FAX: (919) 962-8071
GOLLOP.ILS.UNC.EDU
Fall 1997
Off: T/Th. 11:00-12:00 & by appt.
Class: Th. 2:00-4:30 P.M.
Introduction:
This course will focus on exploring library and information services to those members of society
that may have specific information needs or who may be considered “special” because of the
particular circumstances by which they must access information. Persons with disabilities, those
institutionalized in hospitals and prisons, persons who encounter language or cultural barriers to
information, and older adults are just some of the groups (along with their library and
information needs) that will be studied and explored in this course.
Course Objectives: Upon completion of this course, students should;
1. Have a better understanding of the information needs of certain populations of society.
2. Be familiar with some of the ways those information needs may be mediated.
3. Have become acquainted with various modes of access to information designed for particular
groups.
4. Be able to design and demonstrate library or information service programs which would
facilitate information access to particular segments of the population.
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The course objectives will be accomplished via the seminar approach, consisting of lectures,
student presentations based on readings (and, when possible, site reports), class discussion, guest
speakers, assigned and suggested readings required for topical class discussions,.
In addition, there will be a mid-term paper and a final project/paper. The mid-term will consist
of two (2) book reviews of books that focus on library/information services to a particular
segment of society. The objective is to compare and contrast the two texts as well as present an
objective, although justifiable opinion of the value of the books to a collection. The final
project/paper requires each student to examine, in depth, the information service needs
(including relevant resources) of a special population and design a program that addresses the
barriers to information access.
Grading:
The grades for this course will be based on the level of participation in class discussions and the
quality of written assignments.
Presentations
Mid-term
Final
Class participation
25%
25%
35%
15%
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LIBRARY SERVICES TO SPECIAL POPULATIONS
INLS 210-69
University of North Carolina at Chapel Hill
School of Information and Library Science
Dr. Claudia J. Gollop
Office: 206 Manning Hall
(919) 962-8362 (w) 493-1159 (h)
FAX: (919) 962-8071
GOLLOP.ILS.UNC.EDU
Fall 1997
Off: T/Th. 11:00-12:00 & by appt.
Class: Th. 2:00-4:30 P.M.
Course Calendar
While no formal textbook is required for this course, reading assignments are required for nearly
every class. Those readings are listed in your course calendar and most of the articles can be
borrowed from the “Pam Boxes” in the SILS Library. Always check your course calendar for
the due date of the assigned readings. Also, additional readings may be distributed to the class at
various times during the term.
1.
August 21:
General introduction: Course objectives. Mechanics of the course. Getting to know the
instructor. Getting acquainted with classmates.
Special populations: Who?, what?, why?, where?, when?, and how?
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2.
August 28:
Overview topics:
Snyder, William. “Do Special Populations Require Special Services?” North Carolina
Libraries 51 (Fall 1995): 129-131.
Somerville, Mary R. “Global is Local.” Library Journal 120 (February 15, 1995): 13133.
Jones, Plummer Alston, Jr. “From Censorship to Intellectual Freedom to Empowerment:
The Evolution of the Social Responsibility of the American Public Library; A
Bibliographical Essay.” North Carolina Libraries 51 (Fall 1993): 135-37.
Special populations and library services:
Panz, Richard. “Library Services to Special Population Groups in the 21st Century.”
Journal of Library Administration 11 (1/2 1989): 151-171.
Ralstad, Gary O. “Special Populations and a Strategy to Eliminate Barriers.” The
Bookmark (Winter 1989): 118-120.
Johnson, Debra Wilcox and Rossiter, Marsha Dennison. “Planning Library Services for
Special Needs Populations.” Public Libraries 25 (Fall 1986): 94-8.
3.
September 4:
Services and evaluation:
Scott, Alice H. “Outreach: No Longer the Stepchild.” Illinois Libraries 75 (Fall 1993):
304-306.
Strife, M. L. “Special Libraries and Diversity: Ethical Considerations.” Reference
Librarian 45/46 (1994): 213-219.
Turock, Betty. “Assessing Service to Special Populations.” (p. 125-145) In Evaluation
of Public Services and Public Services Personnel. Bryce Allen, Editor. UrbanaChampaign, IL: University of Illinois, Graduate School of Library and Information
Science.
Assignment:
Site observation and evaluation. You may use this class period to visit a library of your
choice. Try to select two (2) areas of service or resource provision that may be a barrier
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or challenge to a specific population, also of your choosing. Then look for two or more
areas in the same library that may be seen as facilitating access to information.
While you are not required to hand in a paper version of your findings, please be
prepared to discuss the library you visited, your observations and evaluation of the site in
general as an information agent serving your “special population.”
We will discuss the above readings and your library site visits in class on September11.
4.
September 11:
Persons with disabilities:
Laurie, Ty D. “Libraries’ Duties to Accommodate Their Patrons Under the Americans
with Disabilities Act.” Library Administration and Management 6 (Fall 1992): 204-205.
Pack, Nancy and Donald Foos. “Library Compliance with the Americans with
Disabilities Act.” RQ 32 (Winter 1992): 255-67.
Lewis, Christopher. “The Americans with Disabilities Act and its Effect on Public
Libraries.” Public Libraries 31 (January/February 1992): 23-28.
“Libraries and the Physically Disabled: An Updated Guide to Information and their
Sources.” Borucki, William, compiler. Buffalo, NY: Co-Operative Colleague
Communications. (November 1993): 21 p.
Kilbury, Robert F. “The Importance of an Accessible Environment for Persons with
Disabilities.” Illinois Libraries 75 (Fall 1993): 285-89.
Huang, Samuel T. “Library Services to the Blind and Visually Impaired in the Year
2000.” (p. 95-100) In Unequal Access to Information Resources: Problems and Needs of
the World’s Information Poor. Jovian P. Lang, Editor. Ann Arbor, MI: Pierian Press,
1988.
Jones, Dorothy E. “Serving Everyone: Government Documents to Serve the Physically
handicapped.” Illinois Libraries 72 (April 1990): 355-360.
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5.
September 18:
Older adults:
Hales, Celia. “Basic Ways to Communicate with Elders.”
(p. 113-117) In Unequal Access to Information Resources: Problems and Needs of the
World’s Information Poor. Jovian P. Lang, Editor. Ann Arbor, MI: Pierian Press, 1988.
Saunders, Kate. “Expanding Outreach Services to Seniors.” American Libraries 23
(February 1992): 176-180.
Liroff, Sylvia Riggs and Connie Van Fleet. “Silver Editions II: Humanities
programming for Older Adults.” RQ 31 (Summer 1992): 473-476.
Anderson, Laurie, Louveller Luster, and Pearl Woolridge. “Reading Needs of Older
Adults: A Survey.” Wilson Library Bulletin 67(November 1992): 41-44, 98.
Older adults as information seekers:
6.
September 25:
Hospital libraries/Patient Information:
Older, Priscilla. “Patient Libraries in Hospitals for the Insane in the United States, 18101861.” Libraries and Culture 26 (Summer 1991): 511-31.
Cameron, P., K. Corbett, and C. Duncan. “Information Needs of Hospital Patients: A
Survey of Satisfaction Levels in a Large City Hospital.” Journal of Documentation 50
(March 1994): 10-23.
Eisenstein, Eva F. and Julia B. Faust. “The Consumer Health Information Library in the
Hospital Setting.” Medical Reference Services Quarterly 5 (Fall 1986): 63-74.
Cosgrove, Tracey L. “Planetree Health Information Services: Public Access to the
Health Information People Want.” Bulletin of the Medical Library Association 82
(January 1994): 57-63.
Hafner, Arthur W. “A Survey of Patient Access to Hospital and Medical School
Libraries.” Bulletin of the Medical Library Association 82 (January 1994): 64-66.
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7.
October 2:
Hospital libraries/Patient Information continued:
Coggins, Janet M. “Funding a Patient Education Collection.” Bulletin of the Medical
Library Association 81 (October 1993): 435-437.
Henry, Barbara J. “Continuous Quality Improvement in
the Hospital Library.” Bulletin of the Medical Library Association 81 (October 1993):
437-439.
Howell, Pamela B. and Christiane J. Jones. “A Focus on Quality--The Library’s Role in
Occurrence Screening.” Medical Reference Services Quarterly 12 (Summer 1993): 8389.
International students:
Allen, M.B. “International Students in Academic Libraries: A User Survey.” College &
Research Libraries 54 (July 1993): 323-33.
Liu, Ziming. “Difficulties and Characteristics of Students from Developing Countries in
Using American Libraries.” College and Research Libraries 54 (January 1993): 25-31.
Nasri, William Z. “International Students: What Do We Owe Them? An Educator’s
Reflections.” Journal of Education for Library and Information Science 34 (Winter
1993): 75-78.
Sarkodie-Mensah, Kwasi. “Dealing with International Students in a Multicultural Era.”
Journal of Academic Librarianship 18 (September 1992): 214-216.
Spanfelner, Deborah L. “Teaching Library Skills to International Students.” Community
& Junior College Libraries 7 (2 1991): 69-76.
8.
October 9:
International students continued:
Boisse, Joseph A. “Serving Multicultural and Multilingual Populations in the Libraries
of the University of California.” Resource Sharing and Information Networks 11
(1996): 71-9.
Garcha, R. and Russell, P.Y. “Bibliographic Instruction for International Students in
Academic Libraries.” Library Review 42 (6 1993): 14-22.
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Jacobson. Frances. “Bibliographic Instruction and International Students.” Illinois
Libraries 70 (December 1988): 628-633.
Greenfield, Louise, Susan Johnston, and Karen Williams. “Educating the world:
Training Library Staff to Communicate Effectively with International Students.” Journal
of Academic Librarianship 12 (September 1986): 227-231.
Irving, S. “Addressing the Special Needs of International Students in Interlibrary Loan:
Some Considerations.” Reference Librarian 45/46 (1994): 111-117.
Osborne, Nancy Seale and Maria Helena Maier. “Service to International Users: The
Case of a Brazilian Biologist.” Research Strategies 10 (Spring 1992): 84-87.
Mid-term papers due today
OCTOBER 16
9.
FALL BREAK
NO CLASS
October 23:
Prison libraries:
Albert, Myra. “Prison Libraries: Rationale and Role.” Journal of Correctional
Education 40 (September 1989): 126-129.
Kaiser, Frances E. “An Introduction to the International Guidelines for Library Services
to Prisoners.” IFLA Journal 19 (1993): 67-73.
Sullivan, Larry. “Between Empty Covers: Prison Libraries in Historical Perspective.”
Wilson Library Bulletin 64 ( October 1989): 26-28, 143.
Chesley, Thea. “Library Instruction in Illinois Correctional Institutions.” Illinois
Libraries 70 (December 1988): 659-663.
Haymann-Diaz, Barbara. “Establishing a Selection Process Model for an Ethnic
Collection in a Prison Library.” Behavioral & Social Sciences Librarian 8 (1/2 1989):
33-49.
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Sawyer, Michael. “I know what’s Best for you: Censorship in Prison.” Ohio Libraries 4
(March/April 1991):8-11.
10.
October 30:
Prison libraries continued:
Vogel, Brenda. “In Preparation for a Visit to a Smaller Planet.” Wilson Library Bulletin
64 (October 1989): 34-36.
Rubin, Rhea Joyce and Sandra J. Souza. “The Challenge Continues: Prison
Librarianship in the 1980s.” Library Journal 114 (March 1, 1989): 47-51.
Hartz, Fred R. “Prison Libraries -- the Realities.” Catholic Library World 59
(May/June 1988): 258-261.
Special populations of children:
Bush, Margaret. “Extending our Reach: Library Services for Special Groups of
Children.” (p.71-83) In Lands of Pleasure: Essays on Lillian H. Smith and the
Development of Children’s Libraries. Adele M. Fasick, Margaret Johnston, and Ruth
Osler, Editors. Metuchen, NJ: Scarecrow Press, 1990.
Brewer, Rosellen. “Help Youth at Risk: A Case for Starting a Public Library Homework
Center.” Public Libraries 31 ( July/August 1992): 209-212.
11.
November 6:
Services to special populations:
Collins, Margaret J. “Leveling the Information Playing Field: Illinois Public Libraries
(Services to Special Populations).” Illinois Libraries 78 (Fall 1996): 234-41.
Kflu, Tesfai and Mary Loomba. “Academic Libraries and the Culturally Diverse Student
Population.” College & Research Libraries News 51 (June 1990): 524, 526-527.
Naismisth, Rachael. “Library Service to Migrant Farm Workers.” Library Journal 114
(March 1, 1989): 52-55.
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Hernandez, Hector R. “Latino Outreach: The Case of the Rudy Lozano Branch of the
Chicago Public Library.” Illinois Libraries 75 (Fall 1993): 328-31.
Rodriquez, Jill and Maria Tejeda. “Serving Hispanics Through Family Literacy: One
Family at a Time.” Illinois Libraries 75 (Fall 1993): 331-35.
12.
November 13:
Services to special populations continued:
Barsh, Adele L. and Meliza Jackson. “Information Needs of Special Populations: Serving
People with Mental Illnesses using Computer Aided Instruction in a Multimedia Library
for Outpatients.” Reference Librarian no. 53 (1996): 47-61.
Tjoumas, Renee. “Innovation and a Touch of Human Kindness: The Queens Borough
Public Library’s Approach to Combating Adult Illiteracy.” (p. 29-34) In
Unequal Access to Information Resources: Problems and Needs of the World’s
Information Poor. Jovian P. Lang, Editor. Ann Arbor, MI: Pierian Press, 1988.
Vavrek, Bernard. “Access to Information: What a Difference Geography Makes.” (p.
35-40) In Unequal Access to Information Resources: Problems and Needs of the World’s
Information Poor. Jovian P. Lang, Editor. Ann Arbor, MI: Pierian Press, 1988.
13.
November 20:
Special Readings and class presentations:
November 27
14.
THANKSGIVING DAY
December 4:
Special Readings and class presentations:
Discuss final project/papers. Course Wrap up. Course evaluations.
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NO CLASS
Final papers/project must be in by December 10 at 4 p.m.
HAPPY HOLIDAYS
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