5) If a product is in early stage of PLC, the product return rate will be
a) High
b) Low
c) 50% of sales
d) 100% of sales
CII Institute of Logistics
PGDSCM/DSCM/ADSCM & CERTIFICATE PROGRAMS
Semester-end Examinations- December 2011
REVERSE LOGISTICS
Time: 3 Hours
Marks: 100
Part A
Answer all questions
(10 x 1 = 10 Marks)
1) Retail returns occur because of
a) Liberal return policy
b) Damage in the product
c) Warranty returns
d) All of the above
2) Reverse supply chain for EOL product is ___________________driven.
a) demand
b) both demand and supply
c) supply
d) Government
3) Closed loop supply chain is one where
a) Forward and reverse flow is separated
b) Forward flow only takes place
c) Forward flow of new product and reverse flow of old product to
manufacturer.
d) Reverse flow only
4) It is advisable to hold minimum inventory for
a) Returns with low TVR
b) Returns with high TVR
c) New Products
d) EOL with low value products
6) When items are tracked individual basis, it is possible to determine
a) The exact delay in returning the product
b) Quantity of returns
c) Quality of returns
d) Both (a) and (c)
7) High MVT product should have
a) 3PL reverse Supply chain
b) Efficient reverse Supply chain
c) Responsive reverse supply chain
d) Both (b) and (c)
8) Expand APS
a) Accord planning system
b) Advanced planning and scheduling
c) Aggregate planning and scheduling
d) Aggregate planning system
9) Electronic market places help in
a) Selling remanufactured products
b) Buying used products
c) Selling components from old products
d) All of the above
10) Which technique can be used for Reverse logistics network design?
a) Statistics
b) Linear programming
c) ERP
d) Game theory
1
Part B
Answer any four
(4 x 15 = 60 marks)
1)
How do you decide the functional areas and technology deployment in case of
reverse supply chain? Explain.
2)
Write short notes on
a) Closed loop supply chain
b) Transportation in reverse supply chain
c) Time value of returns
d) EOQ models for returns
e) Value addition in Reverse supply chain
3)
What are the approaches one can propose to forecast End of life returns?
Explain one method.
4)
Explain the inventory issues with respect to commercial returns.
5)
Explain the relationship between time value of returns and the type of reverse
supply chain network to be used for collection.
6)
How e-waste can be collected and used properly? Explain the role of reverse
supply chain functions in this category of waste.
successfully remarkets the remanufactured carpet in noncompetitive secondary
markets.
WeaveCo actively participates in the environmental regulatory process—not to
manipulate the regulations into being “soft” on difficult issues but to ensure a level
playing field for all industry participants and to maintain consistency in legislation
across the United States. A company that’s helping to create more laws for its
industry? The rationale is this: WeaveCo’s management team is convinced that
operational costs will get out of hand if the regulatory environment evolves into a
patchwork of different laws nationwide. Long term, WeaveCo expects its
involvement in reverse logistics activities and its work with legislators and
nongovernmental organizations to have a significant positive impact on its
profitability. In the meantime, the company is capitalizing on the marketing value it
gains with customers by actively participating on the environmental scene.
Answer the following questions:1)
2)
3)
Explain the major components of cost of operations related to
collection and processing of old carpet for this company.
Develop a logistics network for this company with reference to reverse
collection.
How IT can be used to improve the current operation of WeaveCo.?
***********************
Part C
Case Study
(3*10=30 marks)
The Carpet Maker:
In the carpet industry, remanufactured carpet is becoming an accepted product for
many commercial markets. In fact, “WeaveCo Inc.” views its emphasis on returned
carpet as a basis for competitive advantage: the company’s sales staff offers
customers end-of-life management for their existing carpet. Customers are pleased
not to have to worry about used-carpet disposal, and the cost differential can be
built into the value offering. In turn, WeaveCo has invested in technology to
remanufacture the used carpeting it acquires from its customers; the company
2