September 29, 2005
Personnel
Staff are the strength of the Department
 shared knowledge between staff members
 overall skill set, the inventory of skills held by at least one staff member in the Department
Staff development
 ability/opportunity/ambition to branch out and improve (also noted that this is a weakness in that it can lead to a cycle of cutbacks and restraints)
Teamwork
Ability to do more with less
Friendliness
Enthusiasm
Dedication to our jobs
 love of money
Meet deadlines
Completion
 we get jobs done
Efficiency
 ties to the point above on completion
Patience
 with everyone
 in the face of adversity
Cross-training
Ability to improvise
Service
Responsiveness
 timeliness
Ability to do more with less
Approachability
 customer service
 staff inter-relations
Attentiveness and alertness
 day to day activity in the building
Provision of good service
 we are informative
24 hour turnaround time for shelving
Friendliness
Enthusiasm
Outreach
 to other units
 to outside the Library
Meet deadlines

Completion
 we get jobs done
Efficiency
 ties to the point above on completion
Range of services for the user
Other
Technology
 resources and tools

September 29, 2005
Most commonly shared values
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Other contributed values (in order of “popularity”)
Money
Accountability
Clean work environment
Dedication
Efficiency
Integrity
Professionalism
Quality service
Camaraderie (sense of family)
Empowerment
Innovation and change
Safety
Work ethics
Accuracy
Care and repair of books
Consistency
Energy
Good attendance
Pleasant work environment (users and colleagues both)
Practicality
Solving users' problems
Training
Users
Each other
Education for staff development
Flexibility (of schedules and of how we treat users)
Freedom of expression
Friendly courteous service
Hygiene
Outreach to community
Outreach to users
Student Workers
Suggestions and ideas
Time

September 29, 2005
Personnel
Staff development
 more diverse and a greater number of opportunities
Technology
Digital technology
 an increase in the number and types of digital media
 digital media increase in sophistication
 digital media increase in penetration of the population
 iPods or other technology that are now popular can have applications the Library can take advantage of
E-Books
 the Library will acquire more
 users will request them more often
Instruction technology
 it’s already out there
 we can use it in new and different ways
Education/Campus
Development of a fourth “digital” University of Illinois campus
Instruction technology
 it’s already out there
 we can use it in new and different ways
Incoming students
 have never been in a library anywhere
 are part of an online generation
 search online habitually and comfortably but not necessarily effectively or wisely
 there are teaching opportunities in all this
 copyright is something the Library (especially in connection to Reserves) can teach users about
People are not coming in, so we can go out to them where they are
Other
Private libraries joining CARLI
People are not coming in, so we can go out to them where they are