Student Affairs 1
Registration Action Plans 2009
Action
Request
Create an e-mail for students
participating in NSO.
Rationale
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Use Twitter or Facebook to
follow Admissions steps; First
step is Atlas
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New Student Role in Atlas
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Outcome
Many questions after leaving NSO
Keep students out of Answer Center
line if there is another resource
Quick response – plan is to create a
quick answers guideline
In the social network students can see
answers to other questions so might
answer their own
Ability to monitor their progress
themselves
HS Transcript, FL Residency, etc.
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Only give students the information
they need for enrolling
Gradually add information to Atlas
as student progresses through the
funnel
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Camtasia Video for Financial
Aid loans
Online Application steps –
have students complete a
tutorial before/during
application process
Add locations to the Get
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Give students the opportunity to
work through the steps from home
May answer a majority of student
questions
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Steps still need to be simplified
Students using Osceola’s document
to walk through application
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Students have the answers but need
to know where to go for “a person”
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?????
Implementation
Date and Primus
Use the advising e-mail instead of creating
a separate e-mail account
NSO managers to assist in monitoring email during peak
October 2009
NSO Managers;
Sonya Joseph
Check-off system in Atlas similar to FA
would be preferable
New technology in Atlas will allow
students to check their application status
online
Lisa Stilke
All agreed this would be a great way to
help students move through enrollment
process
Sonya will call together a group to
determine what the new role should
include
A PRS will be submitted to OIT once new
role is more defined
Group looked into FATV to determine if
this was a better method of providing
students the information
Cost is high
Will do in-house for now; suggestion to
make the Camtasia video similar to You
Tube with a person actually completing the
form
Summer 2009
Sonya Joseph
Brad Honious/George
Ruiz
Lisa Stilke
Jessica Morales
Student Affairs 2
Registration Action Plans 2009
Answers responses – where to
go for assistance
College-wide procedure for
NIS paperwork
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Extra Staff during Registration
still needed
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Renee Simpson
Students are not listing colleges and
when we find out it causes a lot of
issues
Adding this language may deter folks
who are trying to beat the system.
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This statement is already on the
application
N/A
Every student should be checked for
holds before leaving someone’s
office; this pop up will remind staff
to look for holds first.
Similar to the “private information”
pop up
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Will work with OIT to make this happen
Will include (if possible) a notification in
Atlas as well (Hold Channel listing student
holds)
Consider doing the same thing for students
on probation
Summer 2009
Sonya Joseph
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This will help EMC and line folks
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DOS will work with NSO managers to see
if this is feasible
May bring in Student Leaders from Atlas
labs to assist in the
Some campuses are unable to do this
because of dedicated space; will attempt to
secure classroom when classes end
During peak, there are not enough
computers for students
Additional training for the Answer Center
Spring 2009
DOS
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Too many students are leaving NSO
and walking to the Answer Center for
help
EMC said a majority of their calls are
NSO/registration related; some
students are in line at the AC while
calling
Use the laptops to register students
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How do we know when a
Lisa Stilke
Will check on budget and begin recruiting
process for Spring Registration
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Students need to register right
after NSO
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Collect paperwork even if students are
NIS; paperwork must be complete
Create a trigger e-mail that notifies
students when FL residency has been
updated
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Pop up for SOAHOLD right
after log in
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Check the NIS paperwork
Alphabetize and categorize
documents
FACTS.org processing
Phones
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Add “Failure to disclose…”
verbiage on app for college
transfers
Get Answers needs to be a
recognizable link on main page;
students don’t know it is a link
Do we collect it or not
What do we do with it, i.e., how
often to check
How do we notify student when in
the system?
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Student Affairs 3
Registration Action Plans 2009
student needs a referral to FA?
EMC staff need additional
access to Banner forms
Include EMC staff in AC
training
Include EMC in campus
managers meetings
know when they can do a direct
referral
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Need only view, no maintenance
Can assist students more thoroughly
Xtender, SHATAEQ, SHATRNS,
SOAPCOL
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Can assist students more thoroughly
Better understanding of college
processes
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Builds a team approach
Helpful during registration to know
big picture and campus processes
This worked very well on West
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Large, one-day events seem to be
effective
Help students all the way through
registration process
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Add additional Freshman
Orientation- type orientations
during summer
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How to push prospects through
the funnel
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Need to create new ways of moving
students to application
Change residency document so
it is no so overwhelming
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Write document for the folks who
have 2/3 common documents
Refer students who do not meet the
“standard” residency process and
have separate document for them
Need to put somewhere on the
residency document that last names
must match or must provide proof of
relationship
Inform students that Permanent
Residency card is required (on
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Specialists will help
There is no set reason to refer – case by
case
Request will be reviewed and training will
be scheduled
Caution is to not cross the line when
giving information – especially over the
phone
Caution is to not cross the line when
giving information – especially over the
phone
Will be discussed with AC Managers
Attend SASI training
Spring 2009
Renee Simpson
Jessica Morales
DOS to schedule managers meetings prior
to registration each term
LaToya and Derek will be involved in the
meetings
Spring 2009
DOS
Unable to do this during peak – too many
staff members off the floor
Suggestion was for Transitions to organize
and run it during August
????
Jessica Morales
Jessica Morales
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MMR creating new residency document
Will send out for review once it is created
Lisa Stilke
Student Affairs 4
Registration Action Plans 2009
Create a trigger for online
application to notify students
that Permanent Residency
cared required once student
checks “not born in U.S.”
Bright Futures was not
showing as authorized; it was
in the system but no paying
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Send e-mail to students to let
them know their account is
paid
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Suspense Files for applications
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FTIC application; however, a
college transcript is
received…transcript not
evaluated
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Create an online parent
orientation
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Delete no matter what the
number of students are in the
pipeline to be deleted
residency form and via e-mail
Students are completing application,
turning in residency documents, and
then find out P.R. card is required
Inform students ahead of time what is
required
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Will look to see if this is possible in online
application
May have ability to do this on the
residency form
Lisa Stilke
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Brad Honious
Students stand in line to verify their
classes are paid for
Not clear to them in Atlas
E-mail should give them verification
that they are paid and encourage
them to buy their books
E-mail should also refer students
back to Atlas if there is a change to
the schedule
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Steve Kaplan
Need to match suspense files with
records being processed
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Current process is if a transcript is
received and the SAAADMS record
indicates FITC, the transcript is filed
This causes issues when students are
waiting for transcripts to be
evaluated
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Parents are requesting to come to
NSO; sometimes there is no room for
them
This will allow them access to the
information at any time
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Causes confusion when we say we’re
deleting and don’t
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Currently creating new reports that capture
students falling through this crack
Lisa Stilke
Renee to review
When receiving transcripts, AC staff
should check SGASTDN to determine
FTIC or transfer
Spring 2009
Renee Simpson
Sonya will work with NSO group and
possibly a UCF intern to create
February 2009
Sonya Joseph
Steve Kaplan
Student Affairs 5
Registration Action Plans 2009
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Business Office trained on
SPACMNT
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“Say what we do and do what we
say”
If something “odd” happens with a
student, this will help others
understand what steps have been
taken so they can inform student
and/or direct them to the next step
Examples: check was written on
Home Equity account and didn’t go
through ACH; student deleted but no
one knew why; state employee was
deleted from all classes because she
had registered too early
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Steve Kaplan
Steve Kaplan
E-mail sent to students when
TIP account is cancelled (FA
pays)
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Students seemed confused when they
receive notice their TIP was
cancelled/paid off
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Driving directions and times
on Atlas, registration tab
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Will work with George Ruiz and Jeff
Danser to create a new channel in
Registration Tab
Will give specific directions and
approximate times
Spring 2009
Sonya Joseph
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Not sure if this is doable; will work with
OIT
Sonya Joseph
Trigger e-mail when students
register for classes on multiple
campuses
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Students are not understanding the
time it will take them to travel
between classes
Students don’t schedule enough time
to drive, park, and walk; have to
drop/withdraw from classes
Students aren’t aware they’re
registering on different campuses
Students need to plan travel time
Documents used for both FA
and Admissions need to be
requested and collected once
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Multiple trips for student
Frustration for students
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Brad and Renee to resolve
Training issue
Brad Honious
Renee Simpson
Test scores should be taken off
of official HS and College
transcripts
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Blocks student from NSO sign up
Student making an extra trip to bring
in scores
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CPT, ACT, SAT will be taken off of HS
and College transcripts and entered in
SOATEST
Students will not be charged retake fee –
only charged if taking test a second time at
Valencia
If AC Specialists receive an official
Spring 2009
Lisa Stilke
AC Managers
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Student Affairs 6
Registration Action Plans 2009
transcripts, they will enter test scores as
well
Integrate FA into student
tab/Business Office channel to
show exactly what is owed
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Consistency in the information
being given at Information
Station
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Students confused as to how much
FA their receiving and if their classes
are paid for
Students are still not finding the
information on their own
Forms distributed
Length of processing times (i.e., 3 –
5 days for app, 30 days for transcript,
etc.)
Deadlines
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Brad Honious
Chanda will work with student leader team
to create a basic training plan with
information
Spring 2009