Student Desk Manager Attendant Job Description
Position Overview:
The Student Desk Manager is responsible for leadership and supervision of the operations of a
TAMUC Residential Living and Learning front desk. The Student Desk Manager is also
responsible for providing administrative support to the Community Director. This person should
be able to demonstrate effective skills in communication, leadership, administration, and must
understand and be sensitive to the needs of others. The Student Desk Manager is not required to
live in a residence hall; however, this position requires some evening hours and last-minute Desk
coverage. As such, the Student Desk Manager must be available by phone at all times. This
position will work no more than least 19 hours a week. The Student Desk Manager is supervised
by the Community Director
.Minimum Qualifications:
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Enrolled as a student at Texas A&M University-Commerce
The Student Desk Manager must have at least one year of service as a Student Desk
Manager, Resident Assistant, or Desk Attendant at TAMUC.
Have a minimum GPA of a 2.5 at the time of hiring and maintain this status throughout
term of employment
Have a clear judicial record at the time of hiring and maintain this status throughout term
of employment
The Student Desk Manager may not currently be on Residential Living and Learning
Employment Probation, Student Conduct (Residential/University), or Academic
Probation.
Able to ascend and descend stairs in buildings where no elevators are provided or in
emergency situations
Visually assess the community, surroundings and situations that occur spontaneously and
respond appropriately
Have written and verbal communication with residents and supervisors in casual and
crisis interactions
Knowledgeable and able to articulate University policies, rules, and regulations
Have a working knowledge of campus and community resources
Demonstrate the willingness to accept supervision, the ability to follow directions, the
capacity to work under pressure and work as a team
Demonstrate excellent public relations and customer service skills
Commit to successful teamwork with the entire RLL staff
Be a self-starter, dependable, creative, and able to multi-task
Demonstrate an advanced level of maturity exhibited in sound judgment, emotional
stability, flexibility, and willingness to accept responsibility
Responsibilities:
Below is a general description of the Student Desk Manager job responsibilities.
Responsibilities may vary based on building assignment.
Duties
Front Desk/Office Management
 Manage at least one Front Desk which serves the residents and guests of a building
 Provide good customer service for students, staff, and visitors, including answering
questions and providing resources.
 Assist the Residence Hall Staff with hiring Student Desk Attendants
 Assist the Community Director with Desk Attendant training
 During RA Training, work with the Community to train Resident Assistants on Front
Desk operations
 Train staff on Front Desk operations throughout the year
 Directly supervise the Desk Attendant staff
 Evaluate the Desk Attendants as needed
 Schedule Desk shifts, find coverage, and fill in when staff miss a shift
 Facilitate a regular meeting for all staff who work the Front Desk
 Assist the Community Director all Front Desk time reporting and payroll matters
 Greet each individual that comes into the facility
 Be able to teach residents how to use the online work order system
 Understand the various Residential Living and Learning processes and be able to provide
accurate information to residents and parents
 Present a good image of the university by means of a tidy appearance, a pleasant and
helpful disposition, a positive attitude and responsive action
 Keep assigned work area clean
Housing, Facilities, and Residence Life
Maintain accurate logs for lockouts, equipment check-out, front desk shifts, etc.
 Perform tasks as assigned by Residential Living and Learning Professional Staff,
including, but not limited to the following:
 Assist the Community Director with administrative tasks such as occupancy
verification, the room selection process, the front desk schedule, etc.
 Filing
 Create and/or hang fliers to inform residents of hall/university-wide information and
events
 Remove outdated fliers
 Perform light labor such as lifting boxes, moving furniture, and cleaning
Administrative Support
 Work cooperatively with Residential Living and Learning staff members and the
University Police Department. This includes, but is not limited to the following:
 Be alert to the safety of the building
 Confront and report inappropriate behavior and policy violations
 Notify an RA and/or Community Director of any suspicious activities or policy
violations
 Follow appropriate fire alarm procedures
 Maintain confidentiality about issues occurring at the front desk and throughout the
building
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Follow established procedures for contacting the Resident Assistant on duty, Community
Director on duty, and the University Police Department as the need arises
Never leave the desk unattended and stay at the desk until relieved of duties from the next
scheduled Desk Attendant
Be accountable to any professional Residential Living and Learning staff member that
makes reasonable request of Desk Attendant
Answer the phone and record accurate messages for the Community Director and other
hall staff
Attend all training workshops and scheduled staff meetings
Maintain timecard in the Texas A&M University Single Sign On (SSO) system
Know and follow policies and procedures regarding all building keys
Read and be familiar with all policies and procedures outlined in the Desk Attendant
Manual
Be punctual in reporting to all assigned shifts
Monitor inventory of student room keys, and lock-out keys, through weekly audits
Process lock changes and follow-up on charges and billing
Ensure the completion of check-in and check-out records that are submitted electronically
Prepare the desk to be opened and closed each semester
Assist with information needed for the Monthly Reports
Compensation:
Desk Attendants will be paid $10.00/hour on a bi-monthly basis. The Desk Attendant is
responsible for logging all hours in the Texas A&M University Single Sign On (SSO) system
and may not work over 19 hours on campus unless it has been previously approved by the
Community Director.