Interviewing 101 Presented by: Courtney Woytovich PT, DPT, ATC Objectives Following this session, participants will be able to: Update/create a professional resume and cover letter Generate answers to typical questions before your interview in order to avoid "blanking" in front of the interviewer Identify the positives and negatives of each interview in order to use it as a learning experience Your Resume Every resume is different There is no “right” or “wrong”, just better Update your resume and send it to Clinical Instructors, professors, colleagues Do not pick an elaborate template from Microsoft Word One page, front and back Take copies with you for all interviews, even if you previously submitted it Courtney Woytovich D P T, B S , AT C 431 Devon Terrace Shillington, PA 19607 CWoytovich@gmail.com (484) 529-5766 Education Double major from Ithaca College Doctorate of Physical Therapy, August 2014 Bachelors of Science in Athletic Training, May 2012 Overall GPA: 4.00 Certifications Basic Life Skills for Healthcare Providers (CPR & AED) Licensed Physical Therapist-PA Certified Athletic Trainer-PA C u r r i c u l u m V i t a e / Wo r k E x p e r i e n c e Physical Therapy Work and Clinical Experiences, Patient Populations Genesis Rehabilitation Services, Reading PA, 11/2014-present Head Physical Therapist General debility, Parkinson’s disease, CVA, amputation, cardiac, respiratory, post-surgical, general orthopedics WellSpan Surgery and Rehabilitation Hospital, York PA, 05/2014-08/2014 CVA, TBI, SCI, general orthopedic, general debility, Parkinson’s disease, amputation, cardiac, respiratory BrownStone Physical Therapy, Macedon NY, 01/6/2014-02/27/2014 General orthopedics, sports medicine, post-surgical, general debility University of Texas Medical Branch, Galveston TX, 01/7/2013-02/28/2013 Post-surgical, medical ICU, surgical ICU, cardiac, respiratory, transplant, trauma, general debility NovaCare Rehabilitation, Laureldale PA, 05/28/2012-07/20/2012 General orthopedics, post-surgical, general debility, low back pain Athletic Training Work and Clinical Experience BrownStone Physical Therapy, Macedon NY, 01/2014-02/2014 Ithaca College, Ithaca NY, 09/2009-12/2013 Cornell University, Ithaca NY, 08/2010-11/2010 Ithaca High School, Ithaca NY, 08/2011-10/2011 Leadership & Involvement President of Ithaca Athletic Training Student’s Association 2011-2012 Ithaca College Physical Therapy Club Anatomy & Physiology teacher’s assistant Honors & Scholarships Henry Schein Inc. Eastern Athletic Trainers' Association Wes Jordan Scholarship Award President’s Scholar School of Health Science and Human Performance Dean’s List 2008-2014 Ithaca College Oracle Honor Society Phi Kappa Phi Honor Society American Association of University Women Scholarship Ithaca College Outstanding Senior Award Superior Senior Academic Achievement Award Research & Scholarship 2015: Exploring the Meaning of Mindful Practice for Clinical Instructors: A Phenomenological Study Anticipated publication in Journal of Physical Therapy Education 2012: Spondylolysis and Lumbarization in a Collegiate Softball Player Presented at 2012 James J. Whalen Academic Symposium, Ithaca College 2011: Starter or Junior Varsity: Does an athlete’s level of play affect the quality of care that they receive in a Division III athletic training facility? Written & Oral Presentation for Research Methods in Exercise Science class Vo l u n t e e r E x p e r i e n c e s Turkey Shoot Lacrosse Tournament: 2011, first aid provider Cornell University Body Bar Wrestling Tournament: 2010-2012, first aid provider NYS Wrestling Championships: 2012, first aid provider AAU Basketball Tournament: 2012, first aid provider Southern Tier Volleyball Club Classic Tournament: 2012, first aid provider References Available upon request Your Cover Letter One page summary of why the company should hire you Create a general template and update for each job application Should include a general introduction of yourself, 2-3 key points about your work that set you apart from other candidates, and closing remarks thanking the company for their consideration 431 Devon Terrace Shillington, PA 19607 February 10, 2015 Main Line Health Re: Physical Therapist, Bryn Mawr Rehab; Job # 33633 Dear selection committee: I am writing to express my interest in the posted position of physical therapist on the Main Line Health website. I am a 2014 graduate from Ithaca College where I earned dual credentials in physical therapy and athletic training. I am currently employed by Genesis Rehabilitation Services as the head physical therapist in a skilled nursing facility; however, I am seeking this position with your company as I am most interested in the inpatient acute and rehabilitation settings. Three areas of my clinical practice about which I have consistently received positive feedback include my use of objective measures, social interaction skills, and incorporation of mental health into my treatments. I strive to utilize objective measures during each patient encounter to improve the defensibility of my documentation, and have been told that my social interactions with colleagues and patients are appropriate, energetic, and adaptable to different situations. I feel that my dual degree in both physical therapy and athletic training has allowed me to have increased experiences with patients compared to most entry-level physical therapists, which has allowed me to improve in both of these areas of practice. A unique aspect of my treatments include a focus on mental health, which is one of my areas of interest. I like to ensure that a patient’s mental health is sound through the use of basic meditation and the theory of mindfulness so that we can be as productive as possible during their treatment sessions. The concept of patient-centered care means to me that I must treat all aspects of the patient as best I can so that I can ensure a safe and healthy return to their life at home. I would appreciate the opportunity to discuss this position or other positions available with your health system, as I am very interested in this setting and feel that I would be a good match for Main Line Health. I can be reached any time at (484) 529-5766 or at CWoytovich@gmail.com. Thank you for your time and consideration. Sincerely, Courtney M Woytovich PT, DPT, ATC Before you go on an interview Create a folder containing multiple copies of your resume, cover letter, licenses, letters of reference, character statements, ect. This will make you look prepared and organized should your interviewer require another copy. Prepare yourself. DO NOT “wing it” The basics Dress professionally Have your folder of resources with you Arrive early Sit up straight Make eye contact If you tend to fidget, hold your folder in your lap Don’t be afraid to ask for clarification Take your time Power Pose with Amy Cuddy Behavioral Interviewing Behavioral interviewing is a trending technique that predicts future job performance based on past behavior Sources claim that behavioral interviewing is 55% predictive, while traditional interviewing is only 10% predictive of future job performance Traditional interviewing includes simpler questions such as “tell me about yourself” or “why should we hire you?” Behavioral interviewing questions are more situation based, such as “a colleague is demonstrating behavior that you feel is unethical. What do you do next?” This is a much more “real life” situation that requires multi-step answering. The interviewer can ask follow-up questions at any point. Use the SAR format for your answer. Describe the Situation, the Action that you took, and the Result of your action Use examples from clinicals, classes, group projects, ect Prepare the best that you can Try to think of 3-4 situations in school, clinicals, ect where your performance exceeded expectations and 3-4 examples where you had to overcome obstacles or experienced negative outcomes Write down a blurb in the SAR (situation, action, result) format Have these mini stories in the back of your mind during your interview Chances are, you’ll be able to use some of these stories as your answers Behavioral examples from my interviews “Tell me about a time where you had to work with an colleague with whom you did not get along” “Tell me about a situation where you felt you had poor communication with a colleague. How did you remedy the situation?” “Tell me about a patient that you felt you may have treated better” “Tell me about a situation where you felt you were forced to do something unethical/not best practice” Traditional examples “Tell me about a time when a patient reports that he is not completing his HEP. What do you do?” “Upon examining a 31yo female s/p fall with subsequent L ankle ORIF, you find multiple circular scars on her leg. What do you do?” “A patient is 2 days post-op lumbar laminectomy. Walk me through your exam process” The basic questions These are the questions you can prepare for! Write down pre-fab answers before you interview. You can only prepare so much for behavioral questions, so take advantage of the opportunity to have an answer prepared for the common questions. Why should we hire you? Why are you interested in this job? What are your career goals? What are your best and worst attributes? The awkward question How do you discuss benefits? During all of my first interviews, benefits were not discussed. This is generally a topic that is approached if you make it to the second stage. Do your research. Find out what the average hourly wage is for that setting in your area. This way, you won’t low-ball yourself or seem unreasonable when they ask your desired rate. Once you find the average pay rate, create a range around that number and use that as your answer to the question of “what is your desired salary?” Some companies email benefits packages to all candidates, some wait until the second stage of interviews. Look carefully at these benefits. A high salary will look attractive, but benefits are equally important Health insurance, dental/vision, 401K, PTO, vacation, sick time, ect After your interview Take a deep breath Go home and write down the questions that you remember being asked Write down your ideal answer, even if you blanked during the real interview Think about what went well and what did not Use it as a learning experience A tip: Apply for a job that may not be ideal and go as far into the interviewing process as possible. Use this first interview as practice to let out the jitters before you interview for the job you really want. Resources http://www.quintcareers.com/behavioral_interviewing.html https://www.youtube.com/watch?v=TdU2l0i2Wh0 Questions?