Ithaca College Student Supervisor Information Guide Updated December, 2014 Page | 1 Table of Contents Student Employment Office Mission………………………………………………………………………………………………………………...3 Becoming a Student Supervisor………………………………………………………………………………………………………………………..3 Hiring Process…………………………………………………………………………………………………………………………………………………..3 Posting a Job on the Jobs Database on the Student Employment Website……………………………………………………….4 Removing a Job on the Jobs Database on the Student Employment Website…………………………………………………..4 Student Applications…………………………………………………………………………………………………………………………………………4 Interviewing Students……………………………………………………………………………………………………………………………………….4 Hiring a Student in Student Manager Self Service (SMSS)…………………………………………………………………………………5 Updating a Student’s Assignment……………………………………………………………………………………………………………………..8 Setting up a Vacation Rule………………………………………………………………………………………………………………………………10 Student Worker Files………………………………………………………………………………………………………………………………………12 Federal Work Study Award……………………………………………………………………………………………………………………………..12 Types of Employment Available to Students……………………………………………………………………………………………………12 Paperwork Students need to complete with the Student Employment Office…………………………………………………13 International Students…………………………………………………………………………………………………………………………………….13 Resident Assistants………………………………………………………………………………………………………………………………………….13 Setting Work Schedules…………………………………………………………………………………………………………………………………..13 Breaks……………………………………………………………………………………………………………………………………………………………..14 Overtime…………………………………………………………………………………………………………………………………………………………14 Professionalism in the Office (Confidentiality as well)……………………………………………………………………………………..14 Pathways…………………………………………………………………………………………………………………………………………………………14 Pay Rates…………………………………………………………………………………………………………………………………………………………15 Performance Appraisals………………………………………………………………………………………………………………………………….15 Leave of Absence/Withdraw from school……………………………………………………………………………………………………….15 On the Job Injuries………………………………………………………………………………………………………………………………………….15 False reporting of Hours………………………………………………………………………………………………………………………………….15 Nepotism………………………………………………………………………………………………………………………………………………………..15 Student Benefits……………………………………………………………………………………………………………………………………………..15 Visitors……………………………………………………………………………………………………………………………………………………………16 Inclement Weather and Other Emergency Conditions…………………………………………………………………………………….16 Volunteering, working for credit, working for money………………………………………………………………………………………16 Balancing Accounts…………………………………………………………………………………………………………………………………………16 Example of Discipline Policy for Student Employees……………………………………………………………………………………….17 Example of Discipline Report for Student Employees………………………………………………………………………………………18 Example of Student Employee Performance Evaluation………………………………………………………………………………….19 2016 Student Pay Structure….…………………………………………………………………………………………………………………………20 Series Levels…….……………………………………………………………………………………………………………………………………………..21 Page | 2 Student Employment Office Mission: The Office of Student Employment’s mission is to help those students looking for work while attending Ithaca College find employment and gain work experience. Student Employment is here to offer students work experience to groom them for real world jobs when they graduate college and find careers of their own. We strive to set an example of how students should act while instilling the highest ethical values and work performance. While we are dedicated to helping students find work on campus to help them gain experience, it’s important to remember that they are STUDENTS FIRST. Ithaca College’s EEO Policy: It is the policy of Ithaca College that discrimination on the grounds of age, color, mental or physical disability, marital status, national origin, race, religion, sex, sexual orientation, or military veteran status will not exist in any area, activity, or operation of the College. Becoming a Student Supervisor: Anyone can become a Student Supervisor. Usually, someone in your department will designate someone as the Student Supervisor for your area. Once this happens, the designated person in that department must contact the Student Employment Office to be granted access to Student Manager Self Service (SMSS) in Parnassus. You may do this by e-mailing Barb (bhaff@ithaca.edu) or the Student Employment e-mail (studentemployment@ithaca.edu) and we will get you access to SMSS. Once you have access to SMSS, you should then go through the hiring process for your student employees in your area. **The person who is designated to become a student supervisor MUST be the one approving time cards. Staff/faculty members who do not supervise students must NOT approve time cards. It is the policy of Ithaca College that the person supervising the student employee be the one approving their time card. Hiring Process: To start the hiring process, you should make sure that you have the appropriate budgeting to hire a student employee. You may do this by checking with your department Director or contacting the Budget office. Once you have the budgeting established to hire a student employee, you should post the opening on the Student Employment website. Page | 3 Posting a job on the Jobs Database on the Student Employment website: 1. Go to URL: http://www.ithaca.edu/hr/studentemployment/ 2. Select: Student Supervisors (on the left side bar) 3. Enter Data: a. Job Title, Job Series, Pay Rate, Office/Dept/Organization, Supervisor, Supervisor Email, Short Description, Qualifications, Duties and Responsibilities, Instructions to apply, Employment Period (Term) 4. Submit Once you find a student that you would like to hire for that job(s), and you have no more open positions, you should take down the job posting on the jobs database. Removing a job on the Jobs Database on the Student Employment website: 1. 2. 3. 4. Go to URL: http://www.ithaca.edu/hr/studentemployment/ Select: Student Supervisors (on the left side bar) Select: Remove Job Posting (on the left side bar under “Student Supervisors”) Enter Data: a. Title, Office/Dept./Organization, Supervisor, Supervisor Email, Were you able to find the needed employees, comments/questions or concerns. 5. Submit Student Applications: Usually each department has their own application they use; however, Student Employment will have examples of applications available if interested. There are a few things we would like to point out for the application though. You may NEVER ask if a student has a federal work study award. Students that have federal work study awards are not treated any different on this campus, so, it does not benefit you to turn down a student who doesn’t have the award. Just don’t ask. Interviewing students: We encourage you to interview these students so they can get a sense of what “real life” job hunting will be. Some of the students don’t treat these jobs as real jobs and have a false sense of importance when applying to jobs on campus. We are trying to make them see that this is a very important part of their careers. So, in turn, we would like to see supervisors interview their potential student employees either in office or over the phone. Page | 4 Hiring a Student in Student Manager Self Service (SMSS): Once you have found the student(s) you would like to hire, make sure you have their student ID number and enter them in SMSS. The following are instructions on how to do so: Log into Parnassus and select IC Student Manager Self Service from the Main Menu box Enter the Student ID Number and click Retrieve Student Information Click Add NEW Assignment button *Note that if there is no Employee Number listed for the student (9-digit number beginning with “9”), the student must be instructed to sign up for, and attend, a New Student Employee (NSEP) session by going to the Student Employment website http://www.ithaca.edu/hr/ studentemployment/incoming/orientation/. You should still enter and submit the transaction, however the student cannot begin working until he or she has attended a NSEP, presented proper documentation, and filled out their I-9 and tax forms. You will know that this has occurred once you receive an approval notification in your Parnassus Worklist. If there is a 9000 number, the student may begin working right away once Student Employment Services has approved the transaction. Page | 5 Note Employee Number missing. Select your Organization, Location and Pay Series Level from the drop-down boxes Enter the Hourly Rate and Hours per Week the student will be working for you Select the Start Date (the first day the student will begin working for you) Select the End Date (no later than the weekend of the student’s expected graduation date) Override Costing – If an account other than your department’s default account will be used to pay the student, please enter the account number in the boxes provided. Assignment Duties/Responsibilities – add a detailed job description in the box. Comments to Student Employment Office – add any additional pertinent information. Click CONTINUE button Verification page – review to make sure all fields are accurate, print a copy for your records, and click the Submit for Approval button. Page | 6 You will see this message (hopefully) once you submit your transaction: Once the transaction has been approved by Student Employment, you will see a notification in your Parnassus Worklist: Page | 7 Once you have completed this transaction, it will be sent to the Student Employment Office for approval. If the student has worked on campus before, it will usually result in a quick approval. However, if the student has never worked on campus before, the approval may take longer and you need to let the student know they will need to attend an NSEP session in the Student Employment Office to complete paperwork. ****The student is NOT TO WORK until they attend the NSEP session first.**** There may be other errors you will encounter when entering a student in SMSS, but the error message will usually tell you what to do. If the error message doesn’t tell you what to do, please copy the message and forward it to Barb so she may try to fix the problem. Updating a student’s assignment: As supervisors, you now have the ability to end a student’s assignment, edit their hours and rate of pay. Here are the instructions on how to do so: 1. Access Student Manager Self-Service 2. Click on View My Employees link. 3. Click on the name of the student employee whose Parnassus record needs to be updated. 4. Click on either the Add a New Assignment button, Edit Rate/Hours or End Assignment link depending on what it is you need to modify about the student employee’s record. Refer to Add New Assignment for Student Employees documentation if you need to add a new assignment. 5. Enter a new hourly rate or hours per week if you chose the Edit Rate/Hours link. 6. Select an Effective Date for this hourly rate and/or hours per week change using the calendar icon at the end of the field to minimize the risk for inaccurate data entry. Page | 8 7. If you chose End Assignment, select a NEW End Date using the calendar icon at the end of the field to minimize the risk for inaccurate data entry. 8. Enter comments about this change that may be helpful to the Student Employment Office in processing this transaction. 9. Click on the Submit for Approval butoon if you are updating the hourly rate or hours per week. 10. Click on the Continue button if you are ending the assignment. 11. If you are finished using Student Manager Self-Service, please be sure to log out to properly disconnect from Parnassus. Otherwise, click on the View My Employees link. Page | 9 Once a student is hired in Parnassus, they will be submitting time cards to you every other week. Payroll deadlines as well as pay dates can be found on the student employment website. You will receive an e-mail notification that the student’s time card is ready for approval. Please DO NOT approve time cards through email. This has caused problems with the time cards. Please log in to Parnassus and approve them through the workflow. Please make sure you check the dates in the time cards as sometimes students select the wrong time period. Also, if you do not agree with the hours on the time card, you may reject it back to the student to correct. If you do reject it, please make sure that you put a note to the student as to why you are rejecting it. Setting a Vacation Rule: If you are responsible for approving time cards and you will be away on vacation or other leave, you must set a vacation rule so that someone else can approve time cards. The following are instructions on how to do this: 1. Access Parnassus 2. Click on the “Vacation Rules” link, located below your Worklist. If you are updating an existing rule, go to task #7. Otherwise, go to task #3. 3. Click the [Create Rule] button. 4. Specify the “Item Type” of transaction(s) to forward from the drop down list. If you select “—All—“, all of your workflow notifications including any Financial, Student Manager Self Service and Time Approval notifications will go to the same person You can create multiple rules to route separate types of workflows to different approvers If you are selecting “All”, go to task #7. Otherwise, go to task #5 5. After specifying the “Item Type” (for example “OTL Workflows for Employees” for timecard approval) of workflow transactions, click on the [Next] button. 6. Leave the “All” radio button selected and click on the [Next] button. Page | 10 7. Fill out the Notification Rule Form. Enter the Start Date and End Date for the period you will be away. The dates need to be complete to the 6-digit time code at the end. You can easily enter a correct format by clicking on the calendar icon next to each field and picking a date from the calendar that pops up. You can then edit the time (as military time) to refer to the correct time – 5:00 pm would be 17:00:00 Enter a Message, in the box labeled “Message Comments will display with each routed notification” if you desire. These comments go to the employee to whom you are delegating your transactions. They can be instructions, reminders, greetings, etc. Enter the delegate's last name in the “Reassign” field, then click on the flashlight. Click on the Quick Select icon for the person you are routing the workflows to. The delegate's name will appear in the "Reassign to" box. Page | 11 The "Delegate your response" radio button is the default setting; leave it and click on the [Apply] button. Student Worker Files: It is a good idea for supervisors to maintain a personnel file for each of their students and document all occurrences. Federal Work Study Award: Federal Work Study (FWS) is a form of financial aid awarded to students who demonstrate financial need and meet certain eligibility requirements. This is authorized by Student Financial Services, Department of Education, under Title IV of the Higher Education Act of 1965, as amended by the Higher Education Amendments of 1992, the Higher Education Reconciliation Act (HERA) of 2005, and the Higher Education Opportunity Act (HEOA) of 2008. A FWS award in a student’s financial aid package is determined through the annual application for financial aid known as the Free Application for Federal Student Aid (FAFSA). A student DOES NOT need a FWS award to work on campus. Supervisors should NOT as a student if they have a FWS award. Types of Employment Available to Students: On Campus Employment: Students wanting to work on campus may visit the online jobs database on the student employment website for all available jobs. This is where supervisors may directly post an opening for students. The student employment office maintains this website, but supervisors have the ability to post and close jobs at any time. Off Campus Community Service: Students with a FWS award may participate in this program. This program allows students to work off campus in the community at not-for-profit agencies in the surrounding Ithaca area. Please see Beth Blinn for more information regarding this program. Off Campus Jobs Board: In the jobs database there is an off campus jobs board that lists opportunities in the surrounding Ithaca area. It also may be used by faculty and staff if they are looking for help (ie yard work, babysitter, pet sitter, etc.) If you would like to post an opportunity, please contact email studentemployment@ithaca.edu Page | 12 Paperwork Students need to complete with the Student Employment Office: **Students who have never worked on campus previously as a student employee, cannot begin working until they attend an NSEP session and complete the mandatory paperwork ** The student will complete the following paperwork in the presence of the Student Employment Office: I-9 W-4 IT-2104 Employment Eligibility Verification Form (from the Department of Homeland Security) Employee’s Withholding Allowance (for Federal taxes) Employee’s Withholding Allowance (for New York State taxes) ***In accordance with the regulations of the Department of Homeland Security, U.S. Citizenship and Immigration Services, the student will need to bring ORIGINAL forms of identification with them. The most common are an unexpired passport, social security card, or birth certificate. For further information and other forms of identification that will be acceptable, students may visit: http://www.uscus.gov/files/form/i-9.pdf International Students: International students have a little more paperwork than US residents. The international student must come to the Student Employment Office to complete an I-9 and tax form ONLY AFTER they have secured employment. Then, the SEO will give the international student a form to have signed by Director of International Programs to obtain a social security card. Only AFTER the international student receives the social security card and the number has been entered in HOMER by the Director of International Programs, may the supervisor enter the assignment into SMSS. International students also have more guidelines for working as a result of their visa status. International students CANNOT WORK more than 20 hours per week during the academic school year. If they go over, they will be in jeopardy of losing their visa’s to stay in the United States to study. This is also true if they work any overtime (anything over 40 hours). Resident Assistants: Resident Assistants, RA’s, may only work 10 hours per week in another job(s) on campus. Their RA status counts as 10 hours so they are allowed another 10 hours per week maximum of work. Setting Work Schedules: Supervisors and student employees should create a mutually agreeable work schedule that accommodates class time. Students CAN NOT work during scheduled class times. If a class is ever cancelled, the student may work during this time. Students may work a maximum of 20 hours per week while school is in session. NO EXCEPTIONS. While school is out, students may work a maximum of 40 hours per week (this includes week long breaks, NOT long weekends). Page | 13 Breaks: As per the Employee handbook for Ithaca College Employees, Student Employees will follow the same guidelines for breaks. All employees who work a full work schedule of at least seven hours per day are allowed two 10-minute breaks or rest periods during each normal work period (or a 10-minute break for every four hours worked). Each supervisor establishes the break procedure, ensuring that the scheduling of rest periods does not interfere with the normal functions of the department. Break time is to be used for the purposes intended and may not be accumulated toward prolonged time off or early departure, or be added to lunch breaks. Overtime: Under no circumstance should students be working overtime during the school year. Also, they should generally not be working overtime over breaks either (ex – winter, summer, and spring). However, if your department has the funding to allow a student to work overtime, they may (ONLY DURING BREAKS). Professionalism in the office (confidentiality as well): We suggest that each department come up with their own professionalism guidelines. Such things that are suggested to be covered are: dress attire, phone etiquette, e-mail etiquette, calling in, etc. We strongly suggest that each department come up with their own confidentiality agreement with each student, should their jobs deal with confidential material. Students are encouraged to give a two week notice if they plan on resigning from their positions. Please discuss with your student worker(s) what you would prefer if the occasion ever arises. Pathways: “Pathways is a mental health crisis prevention and intervention program offered by Counseling and Psychological Services. Pathways workshops teach participants to: Identify a potential mental health crisis. Initiate a conversation with someone at risk. Ask directly about suicidal thoughts. Make referrals to appropriate resources The goal of Pathways is to reduce the incidence of crises by building confidence and skills in reaching out to those in distress.” (Ithaca College, 2010) The Student Employment Office STRONGLY suggests that Student Supervisors take this training. This program is highly educational and would be a strong asset to those of us that interact with students, especially those of us that work with them directly. More information can be found on their website. Page | 14 Pay Rates: The current minimum wage at Ithaca College is set at $9.00 Performance Appraisals: The Student Employment Office highly recommends giving the student a performance appraisal at the end of each semester of work. This gives the student and idea of how they are performing to your standards. It also gives them constructive criticism for future job performance. An example of a performance appraisal is located at the end of this manual. Leave of Absence/Withdraw from school: A student may not work after they have provided a date of separation from the college. For example, if Alison is withdrawing from school effective the last day of classes for the fall semester, she may not work after that date. If your student worker notifies you of their impeding departure, you may not schedule them to work after that semester. On the Job Injuries: If a student worker is hurt on the job, please call Public Safety. They will help you with this process as for what you need to do. Once the student is taken care of, please complete an accident report form and notify the Student Employment Office as soon as possible. We do need a copy of the report. False reporting of hours: Students are required to report actual hours worked on the actual day worked. It is very important as a supervisor to verify the hours reported were actually hours worked. If a student falsely reports hours, and it is done intentionally, termination of employment should occur. It is a federal policy that intentionally falsifying time for payment must result in termination of employment. This termination is determined by the student employment office only. If this situation occurs in your department/office, please contact our office as soon as possible so that we can review and determine the outcome in a timely manner. Nepotism: Supervisors should not hire immediate relatives to work in their departments (spouse, children, etc.) Student Benefits: Students are NOT benefit eligible. Thus, they will NOT receive holiday pay, vacation pay, or sick pay. Page | 15 Visitors: Normally students are not allowed to have visitors during work periods; however, the supervisor may authorize visits from certain persons such as parents and faculty members. Supervisors are also responsible for assuring that students do not engage in activities during the work period that are not directly related to the work being accomplished. Inclement Weather and Other Emergency Conditions: In the event of an emergency whereby the campus or a portion of the campus may close for normal business operations, either prior to or during a work shift, appropriate announcements will be made through the various news media. Canceling classes or closing buildings does not necessarily mean that the campus will be closed for normal operations. The student will be expected to report to work and remain as scheduled, unless they are advised by you. Please go over procedures set for student employees when inclement weather might arise. Volunteering, working for credit, working for money: If a student approaches you about volunteering in your department, they may do so. However, they must have a completely different job description from the student employee who is being paid to work in your department. Also, if a student is working for academic class credit, they CANNOT be paid. Balancing Accounts: If you would like to request a report based on how much your department paid out in student wages, there is a form on the student employment website for you to do so. Page | 16 EXAMPLE Discipline Policy for Student Employees The Office of _________________has adopted a progressive discipline policy to identify and address student employee related problems. This policy applies to any and all student employee conduct that the Office of ________________ determines must be addressed by discipline. Of course, no discipline policy can be expected to address each and every situation requiring corrective action that may arise in the workplace. Therefore, the Office of _________________ takes a comprehensive approach regarding discipline and will attempt to consider all relevant factors before making decisions regarding discipline. Progressive discipline may be issued on student employees even when the conduct that leads to more serious discipline is not the same that resulted in less severe discipline. That is, violations of different rules shall be considered the same as repeated violations of the same rule for purposes of progressive action. The Office of ____________________ will normally adhere to the following progressive disciplinary process: 1. Verbal Warning: A student employee will be given a verbal warning when he or she engages in problematic/unacceptable behavior. As the first step in the progressive discipline policy, a verbal warning is meant to alert the student employee that a problem may exist or that one has been identified, which must be addressed. Verbal warnings will be documented and maintained by the direct supervisor. 2. Written Warning: A written warning is more serious than a verbal warning. A written warning will be given when a student employee engages in conduct that justifies a written warning or the student employee engages in unacceptable behavior following a verbal warning. Written warnings are maintained in the student employee’s personnel file maintained by the direct supervisor. 3. Termination: A student employee will be terminated when he or she engages in conduct that justifies termination or does not correct the matter that resulted in less sever discipline. The following will be grounds for immediate termination: Falsification of time card Theft Removing or sharing of confidential information from the office Again, while the Office of __________________ will generally take disciplinary action in a progressive manner, we reserve the right, to decide whether and what disciplinary action will be taken in a given situation. I acknowledge that I have read and understand the Discipline Policy ________________________________ Employee Signature _______________________________ Supervisor Signature Page | 17 EXAMPLE Discipline Report for Student Employees Name: _____________________________ Student ID Number: __________________ Date of Incident: _____________________ Time of Incident: ____________________ Description/Details: Verbal Warning: A student employee will be given a verbal warning when he or she engages in problematic/unacceptable behavior. As the first step in the progressive discipline policy, a verbal warning is meant to alert the student employee that a problem may exist or that one has been identified, which must be addressed. Verbal warnings will be documented and maintained by the direct supervisor. Written Warning: A written warning is more serious than a verbal warning. A written warning will be given when a student employee engages in conduct that justifies a written warning or the student employee engages in unacceptable behavior following a verbal warning. Written warnings are maintained in the student employee’s personnel file maintained by the direct supervisor. Termination: A student employee will be terminated when he or she engages in conduct that justifies termination or does not correct the matter that resulted in less sever discipline. ** The following will be grounds for immediate termination: Falsification of time card Theft Removing confidential information from the office Student Comments: By signing below, you are indicating that you have read this form and understand it is being placed in your personnel file. ____________________________________ Employee Signature _________________________________ Supervisor Signature EXAMPLE Page | 18 Student Employee Performance Evaluation Student Name: ____________________________________________ Date: _____________ Department: _____________________________________________ Supervisor Name: _________________________________________ Evaluation Characteristics Superior Good Improvement Needed Poor Timeliness: Appearance: Was the Student dressed and groomed appropriately based on your business environment? Professionalism: Was the Student respectful of their peers as well as their supervisor? Ability to Follow Directions: Was the Student able to complete tasks with little or no supervision? Work Ethic: Does the Student show interest in the work assigned? Does the Student ask questions? Honesty: Is the Student trustworthy? Is the Student discrete when needed? Additional comments or explanation of poor performance: Would you re-hire this Student? Yes__________ No___________ Supervisor Signature: ________________________________________ Date: ____________________ Student Signature: __________________________________________ Date: ____________________ Page | 19 2016 Student Pay Structure (revised 12/7/15) Office Operations Assistant Level Minimum A $9.00 B $9.12 C $9.25 P $9.25 **Level P is only for Graduate Students Maximum $9.14 $9.28 $9.44 $9.50 Maintenance & Event Operations Level Minimum A $9.00 B $9.15 C $9.25 P $9.40 **Level P is only for Graduate Students Maximum $9.23 $9.38 $9.53 $10.45 Technical Services Assistant Level Minimum A $9.00 B $9.15 C $9.25 P $9.50 **Level P is only for Graduate Students Maximum $9.24 $9.41 $9.53 $10.64 Level A B C Dining Services Assistant Minimum $9.00 $9.10 $9.20 Specialized Skills Level Minimum GX $9.50 G $9.25 **G and GX are for department graduate assistantships ONLY Maximum $9.14 $9.24 $9.36 Maximum $11.40 $10.64 Page | 20 Series Levels Level Series Level Description A Duties are of a routine nature. Requires direct supervision with relatively specific instructions, little or no training or experience is required. Basic skills may be acquired through on the job training. Responsibilities may require basic organizational or technical knowledge, operation of simple equipment or performing routine tasks Duties are varied and less routine and involve a moderate degree of responsibility and judgment. Requires previous knowledge or skill and/or equivalent experience or training. B Requires basic skills acquired through certain levels of education and/or previous work experience. Responsibilities may require organizational and/or more technical knowledge, operation, and accountability for more complex equipment, or performing tasks with moderate supervision. C Duties are more complex and involve a higher degree of responsibility and judgment. Requires specific skills acquired through previous work experience and/or completion of related upper-level coursework. May lead or coordinate activities of other student employees. Requires previous experience and training. P Professional Graduate Student Position Requires specific skills at a mastery level. Must be a professional level position Previous work experience and or training required. High degree of responsibility and judgment required. G Graduate Assistantship~ This is specific to graduate students who receive an assistantship as part of their award. This is assigned by the school of Study Dean. Full time matriculated graduate students only. A Bi-Weekly timecard submission must be submitted. Requires specific skills, moderate to low level of Supervision needed GX Graduate Assistantship Exempt~ This is specific to graduate students who receive an assistantship as part of their award. This is assigned by the school of Study Dean. Full time matriculated graduate students only. No timecard submission need. Requires specific skills, moderate to low level of Supervision needed Page | 21