Saint Louis University
Program Assessment Plan
Degree Program: Minor/Certificate, Hospitality Management
Department: Organizational Studies
College/School: School for Professional Studies
Person(s) Responsible for Creating the Plan: Stephanie Mooshegian
Date Submitted: 5-1-2014
Program Learning Outcomes
Students will be able to:
Course Where
Outcome Learned
Course Where
Outcome Assessed
OSTD 480
Assessment Methods
(Direct and Indirect
Measures)
(How will students demonstrate their achievement of the outcome?) ePortfolio: Reviewed by
HMGT Coordinator and
Faculty
Acquire fundamental competencies of the hospitality industry: leadership, conceptual/problem-solving, interpersonal, administrative, and technology that are needed to effectively manage a hospitality organization.
Utilize open systems framework to assess the effect of current practices within the hospitality industry.
Examine the various sectors, or sub-sections,
HMGT 497
HMGT 420
HMGT 300
OSTD 480
OSTD 480 ePortfolio: Reviewed by
HMGT Coordinator and
Faculty ePortfolio: Reviewed by
HMGT Coordinator and
Use of Assessment Data
(How will the data be used to celebrate successes and improve?)
Modifications to individual courses will be made to improve overall curriculum.
Modifications to individual courses will be made to improve overall curriculum.
OSTD 480

encompassing the hospitality industry identifying specific operational constructs.
Demonstrate the ability to plan and execute events, meetings, or conferences within any sector of the hospitality industry.
Discuss how technology
(applications, processing systems, customer databases) is utilized in the hospitality industry.
Identify the impact of quality service throughout various components of the industry.
Examine the role of the travel and tourism industry on a domestic and international level as it relates to economic, sociocultural, and ecological factors.
Demonstrate information literary in regards to acquiring and utilizing scholarly resources.
To develop professional writing and communication skills.
HMGT 300
HMGT 320
HMGT 320
HMGT 360
HMGT 420
HMGT 497
HMGT 340
HMGT 420
HMGT 497
HMGT 300
HMGT 310
To develop higher order critical thinking and apply real world experience.
OSTD 480
OSTD 480
OSTD 480
OSTD 480
HMGT 497
HMGT 420
HMGT 340
HMGT 300
HMGT 360
HMGT 310
HMGT 420
HMGT 320
HMGT 497
HMGT 340
HMGT 300
HMGT 320
HMGT 340
HMGT 360
OSTD 480
OSTD 480
OSTD 480
Faculty ePortfolio: Reviewed by
HMGT Coordinator and
Faculty ePortfolio: Reviewed by
HMGT Coordinator and
Faculty ePortfolio: Reviewed by
HMGT Coordinator and
Faculty ePortfolio: Reviewed by
HMGT Coordinator and
Faculty
OSTD 480
OSTD 480
OSTD 480
OSTD 480 ePortfolio: Reviewed by
HMGT Coordinator and
Faculty ePortfolio: Reviewed by
HMGT Coordinator and
Faculty
OSTD 480
OSTD 480 ePortfolio: Reviewed by
HMGT Coordinator and
Faculty
OSTD 480

HMGT 420
HMGT 497
It is not recommended to try and assess (in depth) all of the program learning outcomes every semester. It is best practice to plan out when each outcome will be assessed and focus on 1 or 2 each semester/academic year. Describe the responsibilities, timeline, and the process for implementing this assessment plan.
The program assessment plan should be developed and approved by all faculty in the department. In addition, the program assessment plan should be developed to include student input and external sources (e.g., national standards, advisory boards, employers, alumni, etc.).
Describe the process through which your academic unit created this assessment plan. Include the following: a.
Timeline regarding when or how often this plan will be reviewed and revised. (This could be aligned with your unit’s departmental review schedule.) b.
How students were included in the process and/or how student input was gathered and incorporated into the assessment plan. c.
What external sources were consulted in the development of this assessment plan? d.
Assessment of the manageability of the plan in relation to departmental resources and personnel