University of Wyoming College of Business MGT 2600/4600/5600 Internship in Business Instructor: Jennie Hedrick Contact: 766-4807 | jnein@uwyo.edu Office: BU 190 (inside the JCC) Office Hours: By appointment Required Text: None It is the student’s responsibility to properly register for the course. As the course has controlled enrollment, the student needs to complete the application process prior to the start of the internship. Students registering for the course must meet the eligibility requirements, be in good academic standing with the College of Business and have an approved internship. Students will find and apply for internships prior to the completion of this application. Course Prerequisites: 1. Advanced business standing and a student in good academic standing (for 4600 students only) 2. Completion with a grade of C or better in ACCT 1020, FIN 3250, MGT 3210, and MKT 3210 (for 4600 students only) 3. Approved internship application Course Description: This course provides students with practical business knowledge of operations and policy, procedure, and decision-making. Students must apply for internships to practice applying for jobs and work as interns in operating organizations. Course Goals: Business internships are designed to provide students with practical, experiential learning to enhance their formal classroom learning. Students work in an organization in their field of study employing the knowledge and skills acquired from those studies. Students gain practical experience and career opportunities after graduation. Learning Objectives: By completing the requirements of this course, students will be able to: 1. Explain the structure, culture, environment, market, and general business of the organization. 2. Describe the objectives of both the employer and student in participating in the internship program. 3. Identify in detail the job description, duties, and responsibilities of the intern in performing the assigned tasks and projects. 4. Make decisions as to the appropriateness of the organization, industry, and field of study for career opportunities. All students are required to attend an orientation/introduction session to be announced during the semester. The session is usually held at the beginning of the semester period. Failure to attend will result in administrative withdrawal from the course. Testing and Grading: You have an opportunity to receive academic credit for your work experience. The grade you receive will be based on two written reports, your employer’s performance evaluation, and a résumé. We are unable to observe your performance on the job. Therefore, more weight is given to your 1 overall written performance for the final grade. A total of 115 points are available. Letter grades are determined as follows: A = 103+ B = 92 – 102 C = 80 – 91 D = 69 – 79 F = 68 or less Report Format: General Your reports should be presented in an easy to read 12-point font with double spaced text lines with the pages numbered, no margin justifications, with margins no greater than 1.25” on all sides. Provide a cover page identifying yourself, the course, the employer, and the date of the report; do not number the cover page. Your reports should demonstrate proper English and grammar usage and be free of typographical or spelling errors. Large numbers of errors will affect your grade. Both reports should also demonstrate classroom and textbook terminology and concepts that apply to your internship position. Subheadings are required and should be addressed in the order found in the following report format specifications. Both papers should have in-text citations and a references page as appropriate using APA Citation Style. Write the reports as though the reader is totally unfamiliar with your company and your job. Remember this report is a formal written presentation and the final report will be shared with your employer. The report may be written in first person form. Preliminary Report 10 pts. The preliminary report is a brief (3-5 pages, excluding the cover page) synopsis of your internship. This gives us an overview of the “who, what, where, and when” of the position. Please include an introductory paragraph that provides a synopsis of your internship: how you acquired it or learned about the opportunity and why you wanted this specific experience; and a concluding paragraph that wraps up your thoughts about how the remainder of the internship will play out. This report is not shared with the employer. DUE: June 26 by midnight (please email to jnein@uwyo.edu) The required subheadings to be used in the report and addressed (in order) are: Company: What is the name, location (not the physical address), and business of the company? Tell us a little about the organization, what area in which you will work, where you fit in the organization, and the people directing your efforts. Employer Objective: What is the reason you were hired? Discuss why the employer wanted to have an intern on the staff and what the employer hoped to achieve with this position. This should be more than just inexpensive, part-time, temporary help. Intern Objectives: What do you really want from the internship? Why did you elect to work for this company and what goals are you trying to achieve? This should have more substance than just trying to have a part-time job and getting academic credit for it. However, these are two viable objectives. 2 Tasks/Projects: What is your job description? Describe the daily tasks assigned to you and any special projects you will be working on during the course of the internship. Let us know what you are doing that will utilize your classroom skills. Final Report 50 pts. This is the final, formal report of your internship. This report is a business presentation and is shared with your employer. Therefore, the final product should have proper sentence structure, English usage, and be free of typographical and spelling errors. It is important that you present a professional image to the employer. In addition to the general report format above, the final report should be 10-15 pages in length, not including the cover page, table of contents, appendices, or references page. No double-sided pages should be used. Do not email it, and if you choose to use binding/report covers, only do so on the copy that you wish to go to the employer. It will be necessary to submit two original quality (not photocopies) copies of the final report. When submitting the final report, indicate which copy is to be sent to the employer. You are encouraged to begin your final report by using the Preliminary Report feedback and content. Remember to update the wording to past tense if your internship is wrapping up. Please include a table and contents as well as an introduction that provides a brief biography of who you are, major in college, interests in business, and career aspirations. We do not want a lot of personal information, but generally introduce yourself, title and location of your internship and why you wanted to take part in this specific internship opportunity. DUE: August 7th by 4 p.m. in the JCC, BU 187 If your internship extends significantly beyond the stated due date, you may request an extended deadline which may or may not require a grade of Incomplete to be temporarily assigned until the final paper is submitted and graded. This option is NOT available if you intend to graduate at the end of the current semester. Should you need to mail your report, please send to: Johnson Career Center, College of Business Dept. 3275, 1000 E. University Avenue Laramie, WY 82071 The required subheadings to be used in the report and addressed (in order) are: Company: What is the name, location (not the physical address), and business of the company? Tell us about the organization, in what area you worked, where you fit in the organization, and the people directing your efforts. Really go into some detail about the organization: Tell us what the business is, the organization structure and culture, work environment, history, employees, the market, revenues and its values. Tell us about the department in which you work, employees, supervisors, management style, duties, and any interactions with other departments or the external environment. How does the company act within the community and provide support for its employees? Provide a brief version of the organization chart and where you and other interns fit. Give us hard-hitting details. Employer Objectives: What is the reason you were hired? Discuss why the employer wanted to have an intern on the staff and what the employer hoped to achieve with this position. This should be more than just inexpensive, part-time, temporary help. Furthermore, describe how the employer envisions your value to the organization. Also, discuss any long-term objectives the employer may have with you or the internship program and opportunities for future, regular employment. If the employer has a specific project for you to complete, describe how this project adds value to the organization, its customer service, and the product. Find out if the employer is utilizing this opportunity to partially fulfill a social 3 responsibility. We want you to be an integral part of the organization, positively affecting the operation. Is this a common objective for the employer? Finally, describe how you helped the employer achieve identified objectives. Intern Objectives: What do you really want from the internship? Why did you elect to work for this company and what goals are you trying to achieve? This should have more substance than just trying to have a part-time job and getting academic credit for it. However, these are two viable objectives. Furthermore, provide more depth about your specific objectives. What did you really want to gain from this program and how does it fit with your degree? How do you plan to use this experience to expand your professional network? Again, be detailed. Finally, discuss what objectives you fulfilled and how. Also, discuss goals and objectives you established for yourself ahead of the internship and whether or not you were able to achieve them. If you were unable to achieve or were dissatisfied with your outcome, provide a specific assessment as to why you believe the desired outcome was not accomplished. Tasks/Projects: What is your job description? Describe the daily tasks and/or special projects that were assigned to you. Let us know what you are doing that will utilize your classroom skills. Furthermore, provide us with your formal job description, as you understood it going into the job. Generally, what were your daily duties? If you were involved in any special projects for the employer, please describe them. Additionally, if the results of your efforts were measurable, describe how so. It is appropriate (without violating any proprietary rights or confidentiality) to include examples of the special project as an appendix. If your job description changed or your actual duties varied from the description, provide an explanation. Conclusions and Comments: This section is the most important section of your paper for us to decipher what you learned. It should provide your findings and recommendations, as well as any comments with respect to the program, the job, or the employer. Include any personal weaknesses or strengths you discovered during your internship and how you will use this knowledge for future internships or employment opportunities. What ethical decisions did you observe your supervisor make and/or struggle with and what did you learn from the experience? For example, did he/she have to make any decisions regarding discipline, supervision, hiring, etc. and do you feel the decision was ethical? Was your experience beneficial or did it fall short of your expectations? Would you recommend this internship to a friend? Explain why or why not. What classes and course work were most helpful in your position and how can the College of Business provide a better knowledge base? If you are returning to campus to complete your degree, what will you bring with you from the workplace into the classroom, group work, or student organizations? If you do decide to go into this field, how will this experience help you? Please remember, a copy of your final report will be sent to the employer by the COB Johnson Career Center with a formal letter wrapping up the internship and inviting the employer to contact us with questions and comments regarding internships with their organization. If you have any critical comments about your specific situation, you may wish to omit them from the employer copy of the report. Upon request, we will keep those comments confidential. Appendices: Include any accounting statements, market research, spreadsheets, pictures and other necessary and pertinent material that is applicable to your internship. If you have none, obviously your report will not contain appendices. 4 Résumé 10 pts. “While a well written résumé will seldom win you a job, a bad one will likely lose many for you.” –Author Unknown We want you to earn an opportunity to interview for jobs. This is accomplished when you can articulate what you achieved during your internship - it is important to do so in your papers, but it is imperative to do so on your résumé. Résumés are often the first or only impression you can make to an employer. DUE: August 7th by 4 p.m. in the JCC, BU 187 Internship Evaluations 45 pts. Employer Evaluation of Intern – Your employer will be asked to evaluate your performance using the following criteria: Performs Job Skills: Ability to perform assigned tasks Initiative: Tendency to follow up beyond the minimum assigned Knowledge of Work: Technical knowledge of job and related work Technology Skills: Ability to efficiently use office technology Ability to Organize: Effectiveness in planning own work Quality of Work: Accuracy of work; freedom from errors Quantity of Work: Output of work; speed Independence: Ability to complete tasks without undue supervision Communication: Effective communication with manager and others Teamwork: Ability to work together within the department Met deadlines: Timeliness in performing work Dependability: Reliability in carrying out assignments conscientiously Judgment: Ability to obtain and analyze facts and apply sound judgment Attitude: Positive attitude and enthusiasm towards work and fellow workers Problem Solving: Ability to develop more efficient means to job tasks 5 Classroom and Workplace Decorum: There is no formal classroom for attendance. This course is a quasi-independent study. However, it is expected that students will conduct themselves in a professional manner while on the job and adhere to all codes of conduct imposed by the organization. Any student whose employment is terminated prior to completion of the internship by the organization for violation of the organization’s codes of conduct, standards of performance, or other causes related to the student’s activities, will receive a grade of “F” for the course. Academic Dishonesty: Cases of academic dishonesty will be handled in accordance with UNIREG 802 Rev.2. Cheating in this course can result in the student receiving an "F" grade for the semester. In this course, academic dishonesty includes (but is not limited to) plagiarism or other use of published material without complete citations, or fabrication of referenced material. Student Services: If you have a physical, sensory, cognitive, or psychological disability and require accommodations, please let me know as soon as possible. You will need to register with, and provide documentation of your disability to University Disability Support Services (UDSS) in SEO, Room 330, Knight Hall. You may also reach them at 766-6189, TTY: 766-3073 Disclaimer: The instructor reserves the right to modify the course schedule and assignments as needed to enhance student learning and to accommodate unforeseen problems that may arise during the course of the semester. Any changes will be announced during the initial class meeting and/or via UW email. If you have any questions as to the format or content of the reports, please contact us. If you experience any problems or difficult situations with your employer, please let us know immediately. Be mindful that you are now in an employment situation – this is no longer the study of concepts and theories in a classroom setting. Welcome to the business world – get ready – it is moving and changing rapidly! Good luck and have fun! 6