Title: Operations Associate
ZocDoc - the website that improves access to healthcare across the United States everyday has a new
office in Arizona! We've expanded our award-winning team with a second office in Scottsdale. So if you've
got experience working in customer service - or if you think helping people is the gig for you - we should
talk. Our strategy: combine smart people, hard work and just a tiny bit of karaoke.
Why join us? Fortune magazine named ZocDoc Best Small & Medium Workplaces (2012); Crain’s
named us Best Places to Work in NYC (2010, 2011, 2012).
Why else? We offer excellent health benefits (100% paid by ZocDoc); delicisou, healthy catered lunch
every day; 401K, the opportunity to reach out and help your fellow citizens by doing what you do
best! And, we’re growing like crazy and looking for smart, forward thinking problem solvers who want to
start their career in an amazing organization with phenomenal advancement and growth potential.
In this important role, your primary responsibility will be to answer incoming phone calls from doctors and
patients. You will be solving problems with above and beyond customer service, passion, enthusiasm and
empathy. Your daily duties will also involve proactively following up with doctor’s offices to ensure patient
appointments have been properly confirmed. The ultimate goal is to ensure a positive patient / doctor
experience with the ZocDoc site, using your proactive thinking for process improvement, and company
development, always thinking outside the box for new or better ways of doing things.
Required Skills:

Bachelor’s degree in any field with a cumulative GPA of 3.2 or higher

Strong communication skills and a positive attitude are crucial for success in this role.

There is a lot of problem solving involved in this position. Staying positive and empathetic
when patients/doctors come to us with concerns is paramount.

Ability to empathize with patients and doctors is critical. Being able to deal with people who
are not happy and turn it around into a positive experience.

Ability to identify who your audience and tailor communication style to that audience.

Ability to switch gears quickly in a fast-paced every changing environment.

Passion for helping people; teaching people; commitment to helping people.

Drive and ambition for career growth!
Apply at: www.zocdoc.com/careers/operations-associate-phoenix-403
Or, send resume directly to: susan.thomas@zocdoc.com