Delivering Services Worthy of MIT
AO/FO Meeting
November 5, 2008
Massachusetts Institute of Technology
Office of the Vice President for Finance
MIT’s Mens et Manus
“Even the biggest problem can be cracked by a
small well-designed intervention. That’s where
you and your creativity come in.”
Muhammad Yunus
MIT’s Commencement 2008 Speech
Massachusetts Institute of Technology
Office of the Vice President for Finance
Simply: M & M
Mens - Mind
Manus - Hand
Idea
Execution
Strategy
Effectiveness
Analysis
Efficiency
Planning
Performance
Judgment
M&M is our Goal
Massachusetts Institute of Technology
Office of the Vice President for Finance
VPF Roles
• Interpret and comply with the external environment
– Tax and research compliance
– Financial markets, regulatory and accounting updates
• Provide expert advice and policy recommendations
– DLCs
– MIT’s Administration
• Perform influential financial reporting and analysis
• Deliver efficient and effective financial and
administrative processes
• Service the community with high standards
Massachusetts Institute of Technology
Office of the Vice President for Finance
Fiscal 2009 Goals
Fostering Employee
Growth and Productive
Partnerships
Delivering the
2011 Experience
Today
Achieving
Excellence in
Community
Satisfaction
Massachusetts Institute of Technology
Office of the Vice President for Finance
Delivering the “2011 Experience” Today
• The “2011 Experience” is the framework adopted by
VPF as a way to refer to the goal of achieving operational
excellence by the 150th anniversary of MIT.
• Focus on delivering high value (save community time and
money), compliance and reliability:
– Fiscal 2009 Goals: Continuing an ambitious agenda
•
•
•
•
•
HR/Payroll
Travel
Accounts Payable
Procurement
Budget
Massachusetts Institute of Technology
Office of the Vice President for Finance
Delivering the “2011 Experience” Today
• Simplify, automate, and standardize processes and workflows
– Smart web forms, confirmation emails, and automated reminders
• Appointment process redesign
• Late salary distribution change request
• Request for Payment (RFP)
• Develop clear policies, standards, and guidelines
– Travel
• Policy  Guidelines
– Procurement
• Sensitive Items
• Gifts and Gratuities
• Develop a metric-driven model for operational excellence
Massachusetts Institute of Technology
Office of the Vice President for Finance
Travel “2011 Experience” Today
Pre-trip
Planning
Information
Trip
Booking
Product
Product
Preferred
Generation
Generation
Channels
Safety
Policy
Product
Product
Payment
Generation
Generation
Methods
Post-trip
Travel
Reporting
Insurance
Expense
Payment
Reporting
Reimbursement
Direct
Deposit
Methods
Guidelines
…
Massachusetts Institute of Technology
Office of the Vice President for Finance
Where are we on an ambitious agenda?
2008
2009
2010
Appointment Process Redesign
Late salary distribution
SRS vacation tracker
Request for Payment
Travel card
Travel expense reporting
Massachusetts Institute of Technology
Office of the Vice President for Finance
Working together…
VPF
MIT
Community
…to deliver services worthy of MIT
Massachusetts Institute of Technology
Office of the Vice President for Finance