Registration Satisfaction Survey
FAS Report, Fall 2010-11
Presented by:
K. El Hassan, PhD.
Director, OIRA.
Outline
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Objectives
Instrument
Sample
Administration and Analysis
Results
Conclusion
Objectives
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To measure students’ level of satisfaction with the
registration process as a whole, and with its different
processes.
To evaluate the effect of changes initiated this year on
student satisfaction with the process.
To identify existing problems, if any, and recommend
changes.
To identify changes in student satisfaction with various
registration processes, as compared with previous
surveys.
To provide some specific information on nationality
background and socio-economic status of AUB students.
Instrument
119 item paper survey, 88 on registration:
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Biographical data.
The nine registration steps: Items measuring level of student
satisfaction with specific aspects of each phase of the process.
Global items measuring students’ overall satisfaction with the
process,
Other related issues like Drop & Add, Financial Aid, etc.
Comments section
Items soliciting student opinion and perception of the quality
of AUB programs, classrooms and laboratories
Items soliciting information on nationality and socio-economic
status to meet strategic planning committees’ needs
Sample
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The sample initially consisted of 840 undergraduate
students from all faculties representing 13% the
population;
It was filled out by only 645 students (76% response
rate).
Cluster sampling was used.
The sample came from 29 undergraduate classrooms
representative of fall undergraduate population
Most of sample came from FAS courses.
Course Sample
Course
#
Sect.
ARAB
201B
02
ENMG
502
PHYS
Enrollment
Course
#
Sect.
Enrollment
25
MATH
201
02
31
01
36
MATH
201
01
93
211
02
35
EECE
421
01
38
HIST
101
01
24
SOAN
201
01
30
CHEM
200
02
30
BIOL
200
04
13
ENGL
102
01
24
BUSS
200
01
28
ACCT
215
01
25
ENGL
203
01
25
ARAB
201B
02
25
NFSC
221
01
47
CMPS
209
01
59
CHEM
202
01
35
CMPS
209
02
19
ECON
203
01
27
ENGL
203
01
27
EDUC
222
01
14
ENGL
203
01
25
NURS
402
01
26
EECE
330
01
36
PHYS
200
01
35
ENGL
236
01
15
AROL
226
01
27
ENGL
203
01
26
Sample Distribution by Faculty
Respondents
N
Sample
Population
%
N
RR
N
%
60
9
73
82
529
8
FAS
183
29
301
61
2702
42
FEA
218
34
288
76
1851
29
OSB
95
15
133
71
1010
16
FHS
7
1
20
35
199
3
SNU
22
3
25
88
132
2
Missing
58
9
Total
645
FAFS
100
840
6423
100
Sample Distribution by Gender
Sample__
Population_
N
%
N
%
Female
279
43
3011
47
Male
310
48
3414
53
Did not specify
56
9
Total
645
100
6424
100
Sample Distribution by Class
Sample
Population
Class
N
%
N
%
Freshman
37
6
541
8
Sophomore
259
40
2137
33
Junior
132
21
1626
25
Senior
109
17
1474
23
Year 4
43
7
455
7
Graduate
2
0.3
Prospective Graduate
4
0.6
25
Special
2
0.3
104
2
Did not Specify
57
8.8
63
6425
1
100
Others
Total
645
100
Administration and Analysis
Administration
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Surveys were administered in classrooms.
Instructors of selected course sections were contacted and their support
was solicited.
OIRA staff member administered the survey either at beginning or end
of class section, depending on instructor request.
Analysis
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Frequencies and descriptives were used to report the results for the
whole sample and by faculty and class.
The Kruskall Wallis Test was used to test for significant differences in
responses to different items between faculties and between classes.
Results: Steps Most Satisfying Items
AUB
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Viewing statement on
the web
Activating AUB net
Account,
ID validation process,
and
SIS access on-campus.
FAS
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Literature provided for
registration easy
Viewing statement on
the web
Activating AUB net
Account
ID validation process
Adequacy of instructions
Results: Steps Least Satisfying Items
AUB
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Capacity of scheduled
courses (21% satisfied
only similar to last year),
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Resolving capacity
problems in registered
courses (21%), and
Academic requirements
were clearly stated by my
major
FAS
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Capacity of scheduled
courses
Resolving capacity
problems in registered
courses ,
Academic requirements
were clearly stated by my
major , and
Helpfulness of advisor
Results: Processes Most Satisfying Items
AUB
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AUB has high quality
academic programs
(x=3.9 with 69%
satisfaction vs. x=4.1,
81% in 2009)
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Campus Security Staff
(x = 3.7, 661%), and
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FAS
AUB has high quality
classroom & lab
facilities (x=3.6, 58%).
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AUB has high quality
academic programs
Campus Security Staff
AUB has high quality
classroom & lab
facilities, and
New Student
Orientation
Results: Processes Least Satisfying Items
AUB
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Financial Aid decision
FAS
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(x = 2.9, 37%),
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Overall FA Process
(x=2.9, 37%), and
Advising (x=2.9, 34%).
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Financial Aid
decision
Overall FA Process
Bureaucracy
Comparison with 2009
AUB
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Most of the items showed a
drop with exception of those
related to placement testing.
Highest drop was in
• Academic requirements
were clearly stated by may
major (-.4)
• Availability of advisor (.3).
Improvement was in AUB
EN administration (+.4)
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FAS
Equal number of items went up
or down (13-14)
6 items remained same.
Highest drop in
•
•
•
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Academic requirements were
clearly stated by my major (.5)
Helpfulness of adviser (-.4)
Availability of advisor (-.3)
Highest improvement in
placement testing.
Comparison with 2009
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AUB
most of process items
went down and four
stayed same.
Highest drop was in
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FAS
Most of items went
down
Highest drop in
•
Advising and in
Instructions (-.3).
•
•
•
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AUB has quality
academic programs -.3
Advising -.2
Dorms registration -.2
Courtesy, instructions
Improvement in Time of
FA decision
Other Findings
New Student Orientation
FAS OSB FHS FEA FAFS HSON
Attendance (%
Yes)
ISOP
FROP
NSOP
OSB has gone up
from 26%, while
SNU went down
from 75%
44
14
10
20
37
14
8
16
86
14
100
43
39
6
3
26
35
60
5
22
23
4.5
100
14
Other Findings
Advising
(%Yes):
Advisor assigned
on time
Did you meet
with advisor
FHS and HSON
went up on
assignment of
advisor, while FEA
and FAFS went
down on meeting
advisor.
FAS OSB FHS FEA FAFS HSON
89
95
100
86
92
91
87
79
100
40
78
100
Difficulty in on-line registration
Difficulty in online registration FAS OSB FHS FEA FAFS HSON
(%Yes):
53 56 57
59% 63% 5%
57 52
72% 70%
55
Difficulty in on-line registration
Reasons for
difficulty:
# of courses offered
Course sections
Capacity
FAS
10
20
44
There are differences
from 2009 as below
# of courses offered 21
Course sections
40
Capacity
54
OSB
7
26
42
FHS
14
14
57
FEA
11
28
47
FAFS
15
25
37
HSON
5
23
46
24
49
56
22
39
56
37
57
67
12
46
66
25
Type of Course Difficulty was Found
Type of course,
difficulty was
found:
Lower Level
Upper level
University
required
Electives
FAS OSB FHS FEA FAFS HSON
22 19 43 20 15 9
19 25 100 26 23 100
36 37
30 36
14
71
26
39
30
38
32
64
Other
Needed staff
support
(%Yes):
Found Needed
courses:
(%Yes):
Applied for
Financial Aid
(%Yes):
FAS OSB FHS FEA FAFS HSON
41 43
29
42
38
50
43
56
28
34
58
25
FAS OSB FHS FEA FAFS HSON
55
43
29
59
67
59
55
61
56
53
66
75
FAS OSB FHS FEA FAFS HSON
27
39
29
53
33
50
43
40
44
50
31
75
Student Satisfaction by Class
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Higher mean ratings and satisfaction for
freshmen on most of the steps and
processes
Lowest were exhibited by juniors and
sometimes senior and 4th year students.
Registration Overall Process
3.5
3.4
3.3
3.2
AUB
3.1
FAS
3
2.9
2.8
2007
2008
2009
2010
Courtesy
Efficiency
3.4
3.5
3.4
3.3
3.2
AUB 3.1
FAS 3
2.9
2.8
2.7
2.6
3.3
3.2
3.1
3
2.9
2.8
2.7
2007
2008
2009
2010
AUB
FAS
2007
2008
2009
2010
Advising
3.4
3.3
3.2
3.1
AUB
3
FAS
2.9
2.8
2.7
2007
2008
2009
2010
Helpfulness of Advisor
Availability of Advisor
4
3.8
3.7
3.6
3.5
3.4
3.3
3.2
3.1
3
2.9
3.5
3
2.5
AUB
FAS
AUB
2
FAS
1.5
1
0.5
0
2007
2008
2009
2010
2007
2008
2009
2010
Capacity of Courses
3
2.5
2
AUB
1.5
FAS
1
0.5
0
2007
2008
2009
2010
New Student Orientation
3.65
3.6
3.55
3.5
3.45
3.4
3.35
3.3
3.25
3.2
3.15
AUB
FAS
2007
2008
2009
2010
Staff Professionalism
3.55
3.5
3.45
3.4
3.35
3.3
3.25
3.2
3.15
3.1
3.05
AUB
FAS
2007
2008
2009
2010
Overall process FA
3.15
3.1
3.05
3
AUB
2.95
FAS
2.9
2.85
2.8
2007
2008
2009
2010
Dorms Registration
3.7
3.6
3.5
3.4
AUB
3.3
FAS
3.2
3.1
3
2007
2008
2009
2010
Drop & Add Process
3.55
3.5
3.45
3.4
3.35
3.3
3.25
3.2
3.15
3.1
3.05
AUB
FAS
2007
2008
2009
2010
AUB has high quality acadamic programs
4.15
4.1
4.05
4
3.95
3.9
3.85
3.8
3.75
3.7
3.65
AUB
FAS
2007
2008
2009
2010
AUB has high quality classrooms and lab facilities
3.75
3.7
3.65
3.6
3.55
3.5
3.45
3.4
3.35
3.3
3.25
AUB
FAS
2007
2008
2009
2010
Conclusion
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Despite drop this year,
FAS has shown
improvement over past 4
years on most of
measures.
Overall satisfaction
needs to improve.
Special attention needs
to be given to advising,
capacity and staff
support.
Thank You.
www.aub.edu.lb/oira/assessment/inst
itutional/Pages/registration.aspx