Appendix C
Responses for Whole Sample,
By Grade, Gender, Education Level,
Years at AUB, & AUBMC
Tables 9, 14-18, & 28.
1
Table 9 EMPLOYEE SURVEY 2009 (Results for Whole Sample)
General Conditions and Climate
9.
At AUB I feel highly motivated to do
my work well
Mean
% Agree
% Disagree
% Neutral
%NA
3.7
66
16
15
1
4.3
84
3
9
1
10.
I am proud to work at AUB
11.
I often feel too much stress and
pressure in my job.
3.7
61
20
14
1
12.
I am given challenging
assignments
3.6
55
22
16
3
13.
I am satisfied with the physical
work conditions
3.3
53
14
29
1
14.
AUB is ethical in its dealings
3.7
62
13
20
2
15.
In my area, quality is more
important than productivity
3.5
54
17
21
4
16.
At work I often do things above
and beyond job requirements
3.9
68
13
12
3
17.
I am thinking about leaving
AUB in the next two years
2.5
23
50
19
6
18.
I feel a great deal of loyalty
towards AUB
4.1
77
6
13
1
19.
AUB deserves my loyalty
3.9
66
11
19
1
20.
I have the authority to use my
judgment to solve problems
related to my job
3.7
64
15
15
2
21.
I am happy to recommend
AUB as a good place at work
3.9
67
10
18
1
22.
I have best friend at work
3.6
55
18
19
4
Mean
% Agree
% Disagree
% Neutral
%NA
Management
23.
My supervisor treats me fairly
3.9
72
12
10
1
24.
My supervisor keeps me
informed about what’s going on
3.7
65
14
15
2
25.
My supervisor values my views
and participation
3.8
68
11
14
2
26.
My supervisor involves me in
decisions affecting my work
3.7
65
14
14
2
27.
My supervisor is competent
managing people
3.8
66
13
15
1
28.
My supervisor or someone at
work encourages my
developemnt
3.8
64
13
16
2
2
29.
My supervisor is friendly and
helpful
4.0
73
7
13
1
30.
My supervisor or someone at work
seems to care for me as a person
3.8
66
12
15
3
Mean
% Agree
% Disagree
% Neutral
%NA
Work procedures encourage
co-operation and effectiveness
across work groups
3.5
58
15
20
2
In my department, policies
interfere with my ability to do
my job well
2.9
31
38
23
3
I am well-informed of policies
and procedures related to my
work
3.9
73
8
12
2
3.4
53
19
23
1
3.6
62
14
18
1
36. Overall, AUB’s policies and
procedures are: Clear
3.7
67
12
14
1
37. Overall, AUB’s policies and
procedures are: Easy to Use
3.5
56
13
21
2
38. Overall, AUB’s policies and
procedures are: Flexible
3.3
47
20
25
2
39. Overall, AUB’s policies and
procedures are: Up-to-date
3.6
57
12
23
2
40. Overall, AUB’s policies and
procedures are: Helpful to me
3.5
53
12
26
2
41. Overall, AUB’s policies and
procedures are: Others
3.4
15
3
14
21
Mean
% Agree
% Disagree
% Neutral
%NA
AUB provides me with training
and development to help me do
my job effectively
3.5
59
21
14
2
I had opportunities at work to
learn and grow
3.6
63
16
15
2
3.3
44
21
22
7
3.2
44
25
18
6
3.1
40
28
21
5
Policies and Procedures
31.
32.
33.
34. I am satisfied with AUB’s
Human Resources policies
35.
The communication of AUB’s
policies is clear
Training and Development
42.
43.
44.
My supervisor helps me decide
what training I need
45.
In the last twelve months I have
talked to someone about my
progress
Training courses that meet my
needs are available on a timely
basis
46.
3
47.
I am given the time to take
training courses
Communication and Planning
3.2
43
22
21
6
Mean
% Agree
% Disagree
% Neutral
%NA
48.
AUB leadership has a clear
vision of the future
3.6
56
12
22
4
49.
AUB has gone through
significant beneficial changes
over the last few years
3.7
58
12
20
4
50.
AUB leadership helps
employees adjust to change
3.3
45
20
27
3
51.
AUB leadership is responding
to important external issues
3.5
48
11
29
5
52.
AUB leadership is responding
to important internal issues
3.4
48
16
25
4
53.
I understand AUB’s mission
4.0
78
4
11
1
54.
AUB’s mission makes me feel
my job is important
3.8
67
10
17
1
55.
At work my opinion seems to
count
3.5
54
16
22
2
56.
Managers place a high level of
trust in their subordinates
3.4
46
18
26
4
57.
Managers at all levels work
together to achieve
organizational goals.
3.3
42
21
26
4
58.
I believe I am not at risk by
challenging rules
3.2
42
26
23
2
59.
Organization structure helps us to
operate efficiently
3.3
49
21
21
1
60.
I am aware of campus wide plans
and strategies
3.2
40
22
23
7
61.
I know what is expected of me
at work
4.1
81
4
7
1
62.
Management seeks input from
all levels of the organization
3.4
51
17
22
3
63.
I have a clear understanding of
my department’s goals and
priorities
4.0
77
7
10
-
64.
AUB management is genuinely
concerned about its employees
3.2
46
27
21
1
65.
AUB management treats employees
with respect
AUB management respects
individual differences
3.6
62
13
19
1
3.7
62
9
22
1
67.
I have materials and equipment I
need to do my work right
3.7
66
14
13
1
68.
Management allocates resources I
need in a timely manner.
3.3
50
22
19
2
Mean
% Satisfied
%
Dissatisfied
% Neutral
66.
Benefits and Rewards
4
69.
Fairness of the pay you get for the
work you do
2.6
29
49
16
70.
AUB’s total benefits package.
3.1
44
26
23
71.
Degree to which your pay is linked to
your performance
2.6
26
45
23
72.
Recognition and informal praise
received for good work
3.0
38
31
25
73.
Degree to which your pay matches
your responsibilities
2.7
29
44
21
74.
The effectiveness of AUB’s performance
appraisal process
2.7
28
38
27
75.
Fairness and objectivity of job
promotions
2.6
23
43
26
76.
Degree of overall job security at AUB
3.4
53
20
19
77.
Availability of opportunities for
advancement at AUB
2.9
34
32
26
78.
Adequacy of retirement benefits
3.0
35
18
31
Mean
% Satisfied
%
Dissatisfied
% Neutral
Teamwork and Coordination
79.
The team cooperation in your work
environment
3.5
58
17
18
80.
The commitment of coworkers to do
quality work
3.5
55
17
20
81.
The morale of the people with whom
you work
3.4
53
18
21
82.
The support from other AUB
departments that you need to do a
good job
3.2
43
22
27
Mean
% Satisfied
%
Dissatisfied
% Neutral
83. Computing and Networking Services
(CNS)
3.7
63
11
18
84. Academic Computing Center (ACC)
3.7
52
6
31
85. Registrar’s Office
3.5
42
5
40
86. Facilities Planning and Design Unit
(FPDU)
3.3
30
9
45
87. Physical Plant’s:Communication
Department (telephone,pager,.)
3.5
50
10
27
88. Physical Plant’s: Engineering
Department
3.5
47
6
34
89. Physical Plant’s:Custodial services
Department (janitorial)
3.4
46
11
31
90. Physical Plant’s: Grounds and Transfer
Department
3.5
40
6
39
Satisfaction Level with AUB
services
5
91. Financial & Support Services:
Comptroller’s Office
3.4
47
12
28
92. Financial & Support Services:
Purchasing Department
3.3
35
13
38
93. Financial & Support Services:Travel
Office
3.4
31
5
47
94. HIP Office
3.3
48
17
26
95. Campus Human Resource Department
3.6
50
6
33
96. AUB MC Human Resources :
Recruitment services
3.4
39
8
36
97. AUB MC Human Resources:HR
Department
3.4
38
8
37
Mean
% Satisfied
%
Dissatisfied
% Neutral
98. How satisfied are you with AUB as an
employee?
3.5
59
17
16
99. How satisfied are you with General
Conditions and Climate at AUB?
3.5
59
14
19
100. How satisfied are you with AUB
Policies and Procedures?
3.5
50
12
28
101. How satisfied are you with Training
and Development at AUB?
3.3
45
20
24
102. How satisfied are you with Management
at AUB?
3.2
43
21
27
103. How satisfied are you with
Communication and Planning at AUB?
3.2
37
18
34
104. How satisfied are you with AUB
Benefits and Rewards?
2.9
34
33
25
105. How satisfied are you with Teamwork
and Coordination at AUB?
3.2
42
22
27
Overall Items
6
Table 14 EMPLOYEE SURVEY 2009 by Grade
Grade level
Academic
Above 12
Grade 10 - 12
Grade 7 - 9
Grade 4 - 6
Below 4
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
3.9
78
3.5
64
3.8
71
3.4
55
3.8
76
3.7
77
10. I am proud to work at AUB
4.2
84
4.3
85
4.4
92
4.1
82
4.4
91
4.6
97
11.
I often feel too much stress and pressure in my job.
3.6
59
3.7
61
3.8
68
3.9
73
3.7
67
3.0
48
12.
I am given challenging assignments
3.8
67
3.9
70
3.5
58
3.5
57
3.2
49
3.2
36
13.
I am satisfied with the physical work conditions
3.3
54
3.9
72
3.4
62
3.1
47
3.0
45
2.8
41
14.
AUB is ethical in its dealings
3.5
58
3.7
58
3.8
70
3.5
59
3.9
77
4.5
93
15.
In my area, quality is more important than productivity
3.3
48
3.7
61
3.5
55
3.5
57
3.7
67
4.1
80
16.
At work I often do things above and beyond job requirements
4.1
78
4.2
79
3.9
68
3.8
69
3.8
70
3.7
78
17.
I am thinking about leaving AUB in the next two years
2.6
25
2.3
16
2.4
25
3.0
39
2.3
15
1.5
5
18.
I feel a great deal of loyalty towards AUB
4.2
80
4.3
86
4.3
87
3.8
66
4.2
84
4.6
96
19.
AUB deserves my loyalty
3.8
67
3.9
68
4.1
77
3.6
59
4.1
78
4.3
86
20.
I have the authority to use my judgment to solve problems related
to my job
3.7
72
4.1
83
3.8
73
3.6
60
3.3
55
3.5
67
21.
I am happy to recommend AUB as a good place at work
3.7
66
3.8
66
4.0
76
3.7
64
4.1
80
4.5
93
22.
I have best friend at work
3.4
51
3.4
53
3.8
65
3.5
58
3.8
71
4.3
85
GCC
9.
At AUB I feel highly motivated to do my work well
Grade level
Management
Academic
Above 12
Grade 10 - 12
Grade 7 - 9
Grade 4 - 6
Below 4
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
23.
My supervisor treats me fairly
3.6
75
4.2
84
3.9
77
3.6
70
3.9
78
3.8
75
24.
My supervisor keeps me informed about what’s going on
3.9
67
3.8
71
3.8
70
3.7
68
3.8
74
3.8
70
25.
My supervisor values my views and participation
3.7
76
4.2
85
3.9
75
3.5
63
3.6
65
3.6
78
26.
My supervisor involves me in decisions affecting my work
3.8
68
4.0
83
3.8
72
3.5
65
3.6
63
3.6
78
27.
My supervisor is competent managing people
3.6
71
3.9
72
3.8
71
3.5
61
4.0
79
3.5
86
28.
My supervisor or someone at work encourages my
development
4.1
63
3.9
72
3.8
68
3.6
68
3.8
71
3.4
82
7
29.
My supervisor is friendly and helpful
3.9
83
4.3
88
4.0
79
3.7
69
4.1
79
3.1
82
30.
My supervisor or someone at work seems to care for me as a
person
3.6
68
4.1
79
3.9
73
3.6
66
3.8
73
3.5
68
Grade level
Policies and Procedures
Academic
Above 12
Grade 10 - 12
Grade 7 - 9
Grade 4 - 6
Below 4
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
31.
Work procedures encourage co-operation and effectiveness
across work groups
3.2
48
3.3
54
3.7
72
3.6
64
3.9
77
4.1
75
32.
In my department, policies interfere with my ability to do my
job well
2.9
27
2.9
29
2.8
33
3.1
41
3.0
38
2.7
36
33.
I am well-informed of policies and procedures related to my
work
3.5
25
4.0
79
4.0
84
4.0
87
3.9
86
3.9
83
3.3
50
3.2
52
3.5
60
3.4
54
3.7
70
3.5
69
3.2
50
3.5
61
3.7
66
3.8
76
3.9
82
3.9
82
36. Overall, AUB’s policies and procedures are: Clear
3.3
58
3.6
67
3.8
72
3.8
80
4.0
85
3.6
75
37. Overall, AUB’s policies and procedures are: Easy to Use
3.2
47
3.4
52
3.7
66
3.6
68
3.9
78
3.8
78
38. Overall, AUB’s policies and procedures are: Flexible
2.8
25
3.1
37
3.5
60
3.4
61
3.8
68
3.7
75
39. Overall, AUB’s policies and procedures are: Up-to-date
3.1
40
3.3
50
3.8
69
3.8
76
3.9
77
4.0
87
40. Overall, AUB’s policies and procedures are: Helpful to me
3.1
32
3.4
54
3.6
61
3.6
67
3.8
72
3.9
83
41. Overall, AUB’s policies and procedures are: Others
3.1
33
3.3
30
3.7
63
3.4
47
3.6
53
3.4
36
34. I am satisfied with AUB’s Human Resources policies
35.
The communication of AUB’s policies is clear
Grade level
Training and Development
Academic
Above 12
Grade 10 - 12
Grade 7 - 9
Grade 4 - 6
Below 4
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
36.
AUB provides me with training and development to help me do
my job effectively
3.4
58
3.4
59
3.5
63
3.5
65
3.6
67
3.5
66
37.
I had opportunities at work to learn and grow
3.7
69
3.7
70
3.6
65
3.5
68
3.6
63
3.7
66
38.
My supervisor helps me decide what training I need
2.7
25
3.4
52
3.4
60
3.2
50
3.5
57
3.7
69
39.
In the last twelve months I have talked to someone about my
progress
Training courses that meet my needs are available on a timely
basis
3.0
48
3.2
48
3.4
59
3.1
49
3.3
51
3.3
52
3.0
37
2.8
28
3.1
47
3.2
56
3.2
45
3.3
52
40.
8
41.
I am given the time to take training courses
Grade level
Communication and Planning
3.2
3.3
40
Academic
49
Above 12
3.3
55
Grade 10 - 12
3.1
48
Grade 7 - 9
3.2
53
Grade 4 - 6
3.4
57
Below 4
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
42.
AUB leadership has a clear vision of the future
3.4
54
3.3
52
3.7
62
3.8
68
3.8
71
4.0
81
43.
AUB has gone through significant beneficial changes over the last
few years
3.6
62
3.5
56
3.6
62
3.7
67
3.8
72
3.9
82
44.
AUB leadership helps employees adjust to change
3.1
37
3.1
38
3.5
57
3.3
49
3.6
58
3.7
67
45.
AUB leadership is responding to important external issues
3.3
47
3.2
44
3.7
59
3.5
59
3.6
59
3.8
77
46.
AUB leadership is responding to important internal issues
3.2
45
3.0
41
3.6
62
3.4
51
3.7
66
3.9
76
47.
I understand AUB’s mission
3.9
80
4.1
89
4.2
87
3.9
81
4.0
83
3.9
86
48.
AUB’s mission makes me feel my job is important
3.7
70
3.8
74
3.9
74
3.7
65
3.8
75
3.9
79
49.
At work my opinion seems to count
3.4
56
3.7
70
3.6
62
3.3
53
3.2
46
3.6
63
50.
Managers place a high level of trust in their subordinates
3.2
43
3.3
43
3.6
58
3.2
48
3.5
59
3.5
63
51.
Managers at all levels work together to achieve organizational
goals.
2.9
29
3.0
35
3.3
52
3.3
52
3.7
64
3.6
69
52.
I believe I am not at risk by challenging rules
2.9
36
3.2
48
3.3
51
3.0
38
3.2
51
3.6
72
53.
Organization structure helps us to operate efficiently
2.9
39
3.0
41
3.6
62
3.3
55
3.8
71
3.7
69
54.
I am aware of campus wide plans and strategies
3.0
36
3.1
46
3.4
52
3.2
48
3.3
53
3.6
64
55.
I know what is expected of me at work
3.9
84
4.1
89
4.1
86
4.0
89
4.2
90
4.0
83
56.
Management seeks input from all levels of the organization
3.0
34
3.2
47
3.7
65
3.6
64
3.7
67
3.9
82
57.
I have a clear understanding of my department’s goals and
priorities
3.6
67
4.1
84
4.2
92
3.9
82
4.1
86
4.1
90
58.
AUB management is genuinely concerned about its employees
3.0
41
3.0
38
3.3
52
3.0
42
3.6
65
3.9
83
59.
AUB management treats employees with respect
3.4
58
3.6
63
3.7
68
3.5
63
3.9
76
4.1
87
60.
AUB management respects individual differences
3.5
54
3.6
62
3.7
68
3.6
69
3.9
73
4.0
86
61.
I have materials and equipment I need to do my work right
3.2
56
3.8
75
3.9
77
3.6
70
3.8
74
4.0
82
62.
Management allocates resources I need in a timely manner.
2.8
37
3.5
60
3.5
61
3.2
53
3.5
61
3.9
76
9
Grade level
Benefits and Rewards
Academic
Above 12
Grade 10 - 12
Mean
% Agree
Mean
% Agree
Grade 7 - 9
Mean
% Agree
Grade 4 - 6
Below 4
Mean
% Agree
Mean
% Agree
Mean
% Agree
63.
Fairness of the pay you get for the work you do
2.5
29
2.8
32
2.7
34
2.3
20
2.8
39
2.9
45
64.
AUB’s total benefits package.
3.0
44
3.3
51
3.2
48
3.0
44
3.2
49
3.3
48
65.
Degree to which your pay is linked to your performance
2.4
20
2.6
22
2.7
32
2.4
20
2.8
34
3.4
63
66.
Recognition and informal praise received for good work
2.7
29
3.3
49
3.2
47
2.8
32
3.0
44
3.4
57
67.
Degree to which your pay matches your responsibilities
2.5
22
2.7
25
2.8
38
2.5
23
2.9
43
3.4
57
68.
The effectiveness of AUB’s performance appraisal process
2.5
16
2.5
21
2.9
36
2.7
33
3.1
46
3.2
43
69.
Fairness and objectivity of job promotions
2.5
18
2.6
23
2.7
25
2.4
22
2.8
34
2.9
46
70.
Degree of overall job security at AUB
2.5
28
3.7
70
3.7
65
3.3
55
3.6
65
3.7
79
71.
Availability of opportunities for advancement at AUB
2.8
31
2.8
33
3.1
42
2.7
29
3.2
53
3.2
55
72.
Adequacy of retirement benefits
2.8
28
3.0
30
3.1
42
2.9
35
3.2
49
3.3
53
Grade level
Academic
Teamwork and Coordination
Above 12
Grade 10 - 12
Grade 7 - 9
Grade 4 - 6
Below 4
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
73.
The team cooperation in your work environment
3.3
50
3.5
63
3.6
65
3.6
67
3.5
67
3.4
57
74.
The commitment of coworkers to do quality work
3.4
55
3.4
56
3.6
62
3.4
59
3.5
65
3.6
59
75.
The morale of the people with whom you work
3.2
46
3.3
55
3.6
62
3.5
63
3.5
65
3.7
63
76.
The support from other AUB departments that you need to do a
good job
3.3
50
3.1
39
3.3
46
3.1
45
3.3
51
3.7
67
Grade level
Satisfaction Level with AUB Services
Academic
Above 12
Grade 10 - 12
Mean
% Agree
69
3.9
3.6
49
49
3.4
3.1
23
3.4
50
Mean
% Agree
Mean
% Agree
83. Computing and Networking Services (CNS)
3.7
75
3.7
84. Academic Computing Center (ACC)
4.0
78
85. Registrar’s Office
3.5
86. Facilities Planning and Design Unit (FPDU)
87. Physical Plant’s:Communication Department (telephone,pager,.)
Grade 7 - 9
Grade 4 - 6
Below 4
Mean
% Agree
Mean
% Agree
Mean
% Agree
76
3.5
61
3.7
66
3.6
59
3.7
59
3.5
53
3.6
57
3.3
33
46
3.7
61
3.4
42
3.5
47
3.2
22
3.1
30
3.5
53
3.2
31
3.5
44
3.1
20
3.4
52
3.7
68
3.6
66
3.5
54
3.3
30
10
88. Physical Plant’s: Engineering Department
3.3
41
3.4
47
3.8
69
3.6
61
3.6
57
3.2
28
89. Physical Plant’s:Custodial services Department (janitorial)
3.4
51
3.2
42
3.6
63
3.4
52
3.6
59
3.1
23
90. Physical Plant’s: Grounds and Transfer Department
3.3
41
3.4
46
3.6
59
3.4
42
3.6
57
3.2
25
91. Financial & Support Services: Comptroller’s Office
3.4
52
3.2
43
3.6
62
3.5
57
3.6
57
3.4
36
92. Financial & Support Services: Purchasing Department
2.9
27
3.3
39
3.4
49
3.3
42
3.6
51
3.1
32
93. Financial & Support Services:Travel Office
3.3
39
3.4
41
3.4
44
3.3
29
3.4
40
3.2
21
94. HIP Office
3.0
39
3.4
51
3.5
62
3.2
49
3.7
66
3.4
55
95. Campus Human Resource Department
3.6
58
3.5
55
3.7
66
3.4
40
3.9
78
3.3
45
96. AUB MC Human Resources : Recruitment services
3.2
27
3.1
24
3.6
57
3.4
48
3.7
68
3.5
59
97. AUB MC Human Resources:HR Department
3.3
30
3.1
31
3.5
55
3.3
45
3.8
65
3.5
63
Grade level
Academic
Above 12
Grade 10 - 12
Mean
% Agree
64
3.6
3.6
66
44
3.4
3.3
48
102. How satisfied are you with Management at AUB?
3.0
103. How satisfied are you with Communication and Planning at AUB?
Overall Items
Mean
% Agree
Mean
% Agree
98. How satisfied are you with AUB as an employee?
3.4
58
3.5
99. How satisfied are you with General Conditions and Climate at
AUB?
3.5
60
100. How satisfied are you with AUB Policies and Procedures?
3.2
101. How satisfied are you with Training and Development at AUB?
Grade 7 - 9
Grade 4 - 6
Below 4
Mean
% Agree
Mean
% Agree
Mean
% Agree
67
3.3
56
3.8
78
4.1
82
3.6
68
3.4
57
3.8
76
3.7
77
55
3.6
66
3.4
53
3.6
63
3.5
54
3.0
41
3.4
55
3.2
50
3.6
60
3.6
56
41
3.2
46
3.3
48
3.1
47
3.5
59
3.5
57
3.0
36
3.1
36
3.4
47
3.2
41
3.4
55
3.4
38
104. How satisfied are you with AUB Benefits and Rewards?
2.8
35
2.9
35
3.0
38
2.7
33
3.1
46
3.3
41
105. How satisfied are you with Teamwork and Coordination at AUB?
3.1
37
3.0
39
3.5
53
3.1
44
3.5
61
3.4
52
11
Table 15 EMPLOYEE SURVEY 2009 by Gender
Male
General Conditions and Climate
9.
At AUB I feel highly motivated to
do my work well
Female
Mean
% Agree
Mean
% Agree
3.8
70
3.6
68
10.
I am proud to work at AUB
4.4
89
4.3
86
11.
I often feel too much stress and
pressure in my job.
3.7
66
3.7
64
12.
I am given challenging
assignments
3.6
62
3.6
58
13.
I am satisfied with the physical
work conditions
3.3
56
3.3
56
14.
AUB is ethical in its dealings
3.8
70
3.6
61
15.
In my area, quality is more
important than productivity
3.6
59
3.5
57
16.
At work I often do things above
and beyond job requirements
4.0
75
3.9
71
17.
I am thinking about leaving
AUB in the next two years
2.4
23
2.6
27
18.
I feel a great deal of loyalty
towards AUB
4.2
84
4.1
77
19.
AUB deserves my loyalty
4.1
77
3.7
62
20.
I have the authority to use my
judgment to solve problems
related to my job
3.6
65
3.7
72
21.
I am happy to recommend
AUB as a good place at work
3.9
75
3.8
67
22.
I have best friend at work
3.6
61
3.6
58
Management
Male
Mean
% Agree
Sig.
Female
Mean
% Agree
12
Sig.
23.
My supervisor treats me fairly
3.9
76
3.9
77
24.
My supervisor keeps me
informed about what’s going on
3.8
70
3.7
68
25.
My supervisor values my views
and participation
3.9
72
3.8
74
26.
My supervisor involves me in
decisions affecting my work
3.8
71
3.7
70
27.
My supervisor is competent
managing people
3.8
73
3.7
68
28.
My supervisor or someone at
work encourages my
developemnt
3.7
66
3.8
71
29.
My supervisor is friendly and
helpful
4.0
76
4.0
80
30.
My supervisor or someone at work
seems to care for me as a person
3.8
69
3.8
73
Male
Policies and Procedures
31.
32.
33.
Mean
% Agree
Mean
% Agree
Work procedures encourage
co-operation and effectiveness
across work groups
3.7
66
3.5
60
In my department, policies
interfere with my ability to do
my job well
3.0
38
2.9
31
I am well-informed of policies
and procedures related to my
work
3.9
76
3.9
81
3.5
57
3.4
56
3.6
66
3.6
67
3.7
71
3.7
73
34. I am satisfied with AUB’s
35.
Female
Human Resources policies
The communication of AUB’s
policies is clear
36. Overall, AUB’s policies and
13
Sig.
procedures are: Clear
37. Overall, AUB’s policies and
procedures are: Easy to Use
3.6
62
3.5
61
38. Overall, AUB’s policies and
procedures are: Flexible
3.4
53
3.2
48
39. Overall, AUB’s policies and
procedures are: Up-to-date
3.6
62
3.6
63
40. Overall, AUB’s policies and
procedures are: Helpful to me
3.5
59
3.5
56
41. Overall, AUB’s policies and
procedures are: Others
3.5
47
3.4
47
Mean
% Agree
Mean
% Agree
AUB provides me with training
and development to help me do
my job effectively
3.5
62
3.5
63
I had opportunities at work to
learn and grow
3.6
63
3.7
71
3.3
53
3.2
48
3.2
49
3.2
53
3.1
43
3.1
46
3.3
51
3.2
49
Mean
% Agree
Mean
% Agree
Training and Development
36.
37.
38.
My supervisor helps me decide
what training I need
39.
In the last twelve months I
have talked to someone about
my progress
Training courses that meet
my needs are available on a
timely basis
I am given the time to take
training courses
40.
41.
Communication and
Planning
42.
AUB leadership has a clear
vision of the future
3.6
62
3.6
63
43.
AUB has gone through
significant beneficial changes
over the last few years
3.6
63
3.7
66
14
Sig.
Sig.
44.
AUB leadership helps
employees adjust to change
3.3
47
3.3
50
45.
AUB leadership is responding
to important external issues
3.5
53
3.5
55
46.
AUB leadership is responding
to important internal issues
3.4
55
3.4
51
47.
I understand AUB’s mission
4.0
83
4.0
86
48.
AUB’s mission makes me feel
my job is important
3.8
72
3.7
71
49.
At work my opinion seems to
count
3.5
60
3.4
56
50.
Managers place a high level
of trust in their subordinates
3.5
54
3.3
48
51.
Managers at all levels work
together to achieve
organizational goals.
3.3
48
3.2
47
52.
I believe I am not at risk by
challenging rules
3.1
47
3.2
46
53.
Organization structure helps us
to operate efficiently
3.4
55
3.3
53
54.
I am aware of campus wide plans
and strategies
3.2
46
3.2
50
55.
I know what is expected of me
at work
4.1
86
4.1
90
56.
Management seeks input
from all levels of the
organization
3.5
56
3.4
57
I have a clear understanding
of my department’s goals and
priorities
4.0
83
3.9
82
AUB management is
genuinely concerned about its
employees
3.3
54
3.0
44
3.6
66
3.6
66
3.7
71
3.6
63
57.
58.
59.
60.
AUB management treats
employees with respect
AUB management respects
individual differences
15
61.
I have materials and equipment I
need to do my work right
3.7
71
3.7
72
62.
Management allocates resources I
need in a timely manner.
3.4
56
3.3
54
Male
Benefits and Rewards
Female
Mean
% Agree
Mean
% Agree
63.
Fairness of the pay you get for the
work you do
2.8
39
2.4
24
64.
AUB’s total benefits package.
3.2
48
3.1
48
65.
Degree to which your pay is linked
to your performance
2.8
33
2.4
22
66.
Recognition and informal praise
received for good work
3.1
42
2.9
38
67.
Degree to which your pay
matches your responsibilities
2.9
39
2.5
23
68.
The effectiveness of AUB’s
performance appraisal process
2.8
32
2.7
29
69.
Fairness and objectivity of job
promotions
2.7
29
2.5
22
70.
Degree of overall job security at
AUB
3.4
58
3.3
56
71.
Availability of opportunities for
advancement at AUB
3.0
39
2.8
35
72.
Adequacy of retirement benefits
3.1
41
3.0
35
Male
Teamwork and Coordination
Sig.
Female
Mean
% Agree
Mean
% Agree
73.
The team cooperation in your work
environment
3.5
62
3.5
62
74.
The commitment of coworkers to do
quality work
3.5
62
3.4
57
75.
The morale of the people with whom
you work
3.5
62
3.3
54
16
Sig.
76.
The support from other AUB
departments that you need to do a
good job
Satisfaction Level with AUB services
3.3
51
3.1
Male
44
Female
Mean
% Agree
Mean
% Agree
83. Computing and Networking Services
(CNS)
3.7
68
3.7
69
84. Academic Computing Center (ACC)
3.6
56
3.7
60
85. Registrar’s Office
3.6
51
3.4
45
86. Facilities Planning and Design Unit
(FPDU)
3.3
38
3.2
34
87. Physical Plant’s:Communication
Department (telephone,pager,.)
3.6
59
3.5
55
88. Physical Plant’s: Engineering
Department
3.6
56
3.6
53
89. Physical Plant’s:Custodial services
Department (janitorial)
3.5
52
3.4
51
90. Physical Plant’s: Grounds and Transfer
Department
3.5
49
3.4
45
91. Financial & Support Services:
Comptroller’s Office
3.5
52
3.4
55
92. Financial & Support Services:
Purchasing Department
3.3
45
3.2
38
93. Financial & Support Services:Travel
Office
3.4
39
3.3
35
94. HIP Office
3.3
52
3.3
52
95. Campus Human Resource Department
3.6
57
3.6
55
96. AUB MC Human Resources :
Recruitment services
3.4
49
3.4
43
97. AUB MC Human Resources:HR
Department
3.4
48
3.4
44
Mean
% Agree
Mean
% Agree
3.7
68
3.4
61
Overall Items
98. How satisfied are you with AUB as an
employee?
17
Sig.
Sig.
99. How satisfied are you with General
Conditions and Climate at AUB?
3.6
66
3.5
64
100. How satisfied are you with AUB
Policies and Procedures?
3.5
54
3.4
57
101. How satisfied are you with Training
and Development at AUB?
3.3
49
3.2
52
102. How satisfied are you with
Management at AUB?
3.3
48
3.1
47
103. How satisfied are you with
Communication and Planning at AUB?
3.2
42
3.2
42
104. How satisfied are you with AUB
Benefits and Rewards?
3.0
40
2.8
35
105. How satisfied are you with Teamwork
and Coordination at AUB?
3.3
44
3.2
48
\
18
Table 16 EMPLOYEE SURVEY 2009 (By Education Level)
Education
General Conditions and
Climate
9.
At AUB I feel highly motivated to
do my work well
Some HS
Completed HS
Some or comp.
College
%
Mean
Agree
Mean
%
Agree
Mean
%
Agree
3.9
74
3.8
77
3.6
65
Grad. School
Mean
%
Agree
3.6
68
10.
I am proud to work at AUB
4.5
96
4.5
92
4.2
86
4.3
85
11.
I often feel too much stress
and pressure in my job.
3.8
71
3.5
55
3.7
66
3.7
65
12.
I am given challenging
assignments
3.5
48
3.2
46
3.5
55
3.8
67
13.
I am satisfied with the
physical work conditions
3.0
53
3.3
55
3.3
55
3.4
58
14.
AUB is ethical in its
dealings
4.1
79
3.9
77
3.7
66
3.5
56
15.
In my area, quality is more
important than productivity
3.8
69
3.8
69
3.5
57
3.4
53
16.
At work I often do things
above and beyond job
requirements
3.8
75
3.7
64
3.9
72
4.1
77
17.
I am thinking about leaving
AUB in the next two years
2.3
21
1.9
11
2.5
27
2.8
29
18.
I feel a great deal of loyalty
towards AUB
4.3
87
4.3
87
4.1
77
4.1
80
19.
AUB deserves my loyalty
4.3
85
4.3
83
3.8
68
3.7
63
20.
I have the authority to use
my judgment to solve
problems related to my job
3.4
50
3.6
70
3.7
69
3.8
71
I am happy to recommend
AUB as a good place at
work
4.4
95
4.3
82
3.8
69
3.7
64
I have best friend at work
4.0
75
3.9
70
3.6
59
3.4
52
21.
22.
19
Sig.
Education
Management
Some HS
Completed HS
Mean
%
Agree
Mean
%
Agree
Some or comp.
College
%
Mean
Agree
Grad. School
Mean
%
Agree
23.
My supervisor treats me
fairly
3.8
77
4.1
85
3.9
78
3.8
72
24.
My supervisor keeps me
informed about what’s
going on
3.7
67
3.9
80
3.8
68
3.7
67
25.
My supervisor values my
views and participation
3.7
67
4.0
79
3.8
72
3.9
74
26.
My supervisor involves
me in decisions affecting
my work
3.8
73
3.9
77
3.7
68
3.7
71
My supervisor is
competent managing
people
4.0
79
4.1
87
3.7
67
3.7
66
My supervisor or
someone at work
encourages my
developemnt
3.8
68
3.9
78
3.8
72
3.6
64
29.
My supervisor is friendly
and helpful
3.9
67
4.2
88
4.0
79
4.0
79
30.
My supervisor or someone at
work seems to care for me as
a person
3.7
68
4.1
83
3.8
72
3.8
68
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Work procedures encourage
co-operation and
effectiveness across work
groups
3.9
75
3.8
72
3.7
70
3.2
49
In my department, policies
interfere with my ability to
do my job well
3.2
49
2.9
35
2.9
31
2.9
32
I am well-informed of policies
and procedures related to my
work
4.0
86
4.0
82
3.9
84
3.8
71
I am satisfied with AUB’s
3.6
71
3.7
68
3.4
56
3.2
49
27.
28.
Policies and Procedures
31.
32.
33.
34.
20
Sig.
Sig.
35.
Human Resources policies
The communication of AUB’s
policies is clear83
3.9
77
3.9
79
3.7
69
3.4
57
36. Overall, AUB’s policies and
procedures are: Clear
3.8
76
3.9
83
3.7
74
3.5
65
37. Overall, AUB’s policies and
procedures are: Easy to Use
3.7
72
3.8
75
3.6
63
3.3
53
38. Overall, AUB’s policies and
procedures are: Flexible
3.8
72
3.8
71
3.4
55
3.0
35
39. Overall, AUB’s policies and
procedures are: Up-to-date
3.9
78
3.9
79
3.7
67
3.3
50
40. Overall, AUB’s policies and
procedures are: Helpful to me
3.8
75
3.8
75
3.6
61
3.3
45
41. Overall, AUB’s policies and
procedures are: Others
3.5
46
3.5
44
3.6
58
3.2
34
36.
37.
38.
39.
40.
41.
Education
Training and
Development
Some HS
Completed HS
Some or comp.
College
Grad. School
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
AUB provides me with
training and development
to help me do my job
effectively
3.6
68
3.7
72
3.5
61
3.4
60
I had opportunities at
work to learn and grow
3.6
66
3.6
68
3.6
65
3.7
69
3.5
61
3.7
67
3.4
55
2.9
35
3.3
49
3.4
58
3.2
49
3.1
49
3.3
47
3.3
55
3.1
45
2.9
39
3.1
46
3.2
49
3.3
54
3.2
45
My supervisor helps me
decide what training I
need
In the last twelve months I
have talked to someone
about my progress
Training courses that
meet my needs are
available on a timely
basis
I am given the time to
take training courses
21
Sig.
Education
Communication and Planning
Some HS
Comp. HS
S or C. college
Grad. Sch.
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
42.
AUB leadership has a clear vision of the
future
4.1
85
3.6
60
3.7
65
3.4
55
43.
AUB has gone through significant
beneficial changes over the last few years
4.0
78
3.7
67
3.7
64
3.6
62
44.
AUB leadership helps employees adjust to
change
3.7
67
3.6
60
3.3
48
3.1
42
45.
AUB leadership is responding to important
external issues
3.7
67
3.7
66
3.5
52
3.3
49
46.
AUB leadership is responding to important
internal issues
3.6
64
3.8
73
3.5
54
3.1
44
47.
I understand AUB’s mission
4.1
86
4.0
79
4.1
85
4.0
85
48.
AUB’s mission makes me feel my job is
important
3.9
76
3.9
77
3.8
72
3.7
68
49.
At work my opinion seems to count
3.5
59
3.6
60
3.4
54
3.5
60
50.
Managers place a high level of trust in their
subordinates
3.7
65
3.8
67
3.4
52
3.1
40
51.
Managers at all levels work together to
achieve organizational goals.
3.8
72
3.8
71
3.3
47
3.0
34
52.
I believe I am not at risk by challenging rules
3.5
66
3.3
57
3.2
44
3.0
38
53.
Organization structure helps us to operate
efficiently
3.9
75
3.7
66
3.4
58
3.0
41
54.
I am aware of campus wide plans and strategies
3.7
75
3.2
47
3.3
49
3.1
42
55.
I know what is expected of me at work
4.1
88
4.0
84
4.1
90
4.0
86
56.
Management seeks input from all levels of
the organization
3.8
79
3.6
62
3.6
61
3.2
44
57.
I have a clear understanding of my
department’s goals and priorities
4.0
85
4.0
81
4.1
87
3.9
77
58.
AUB management is genuinely concerned
about its employees
3.7
73
3.7
67
3.1
48
2.9
38
59.
AUB management treats employees with respect
4.0
79
4.0
73
3.6
68
3.4
58
60.
AUB management respects individual
3.9
83
3.9
70
3.6
68
3.5
60
22
Sig.
differences
61.
I have materials and equipment I need to
do my work right
3.8
74
4.0
75
3.7
75
3.5
65
62.
Management allocates resources I need in a timely
manner.
3.7
68
3.7
66
3.4
59
3.1
44
Education
Some or comp.
College
Some HS
Benefits and Rewards
Comp. College
Grad. School
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
63.
Fairness of the pay you get
for the work you do
3.0
46
2.9
40
2.6
29
2.5
26
64.
AUB’s total benefits
package.
3.4
52
3.3
52
3.1
46
3.1
46
65.
Degree to which your pay is
linked to your performance
3.1
47
2.9
39
2.6
27
2.4
19
66.
Recognition and informal
praise received for good
work
3.3
54
3.1
44
3.0
40
2.9
35
67.
Degree to which your pay
matches your responsibilities
3.2
55
3.1
48
2.7
32
2.4
19
68.
The effectiveness of AUB’s
performance appraisal process
3.1
43
3.2
46
2.8
33
2.5
20
69.
Fairness and objectivity of
job promotions
2.8
36
3.0
35
2.6
25
2.4
19
70.
Degree of overall job
security at AUB
3.6
71
3.7
67
3.5
62
3.0
46
71.
Availability of opportunities
for advancement at AUB
3.2
49
3.3
52
2.9
37
2.7
28
72.
Adequacy of retirement
benefits
3.3
51
3.2
48
3.0
38
2.8
29
Education
Some HS
Teamwork and Coordination
73.
The team cooperation in your work
Completed HS
Some or comp.
College
Grad. School
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
3.4
58
3.6
70
3.6
65
3.4
57
23
Sig.
Sig.
environment
74.
The commitment of coworkers to do
quality work
3.5
62
3.7
71
3.5
61
3.3
53
75.
The morale of the people with whom
you work
3.6
67
3.6
71
3.4
59
3.2
50
76.
The support from other AUB
departments that you need to do a
good job
3.6
63
3.3
49
3.2
45
3.1
44
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
83. Computing and Networking Services
(CNS)
3.6
57
3.7
67
3.6
69
3.7
72
84. Academic Computing Center (ACC)
3.5
48
3.6
50
3.5
53
3.8
67
85. Registrar’s Office
3.5
45
3.5
51
3.5
46
3.5
49
86. Facilities Planning and Design Unit
(FPDU)
3.5
43
3.3
38
3.3
40
3.1
27
87. Physical Plant’s:Communication
Department (telephone,pager,.)
3.6
59
3.4
50
3.6
61
3.4
54
88. Physical Plant’s: Engineering
Department
3.6
53
3.5
51
3.6
60
3.4
49
89. Physical Plant’s:Custodial services
Department (janitorial)
3.3
40
3.6
59
3.5
55
3.3
48
90. Physical Plant’s: Grounds and Transfer
Department
3.5
48
3.5
52
3.5
51
3.3
40
91. Financial & Support Services:
Comptroller’s Office
3.6
58
3.6
56
3.4
54
3.3
52
92. Financial & Support Services:
Purchasing Department
3.3
53
3.5
49
3.4
46
3.0
29
93. Financial & Support Services:Travel
Office
3.3
33
3.4
36
3.4
40
3.3
36
94. HIP Office
3.5
57
3.5
62
3.4
57
3.2
43
95. Campus Human Resource Department
3.5
57
3.7
64
3.6
57
3.5
53
96. AUB MC Human Resources :
Recruitment services
3.5
61
3.6
57
3.5
53
3.2
29
97. AUB MC Human Resources:HR
3.6
55
3.5
54
3.5
53
3.2
31
Satisfaction Level
24
Sig.
Department
Overall Items
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
98. How satisfied are you with AUB as an
employee?
3.9
74
4.0
80
3.5
66
3.3
55
99. How satisfied are you with General
Conditions and Climate at AUB?
3.7
75
3.8
78
3.6
65
3.4
57
100. How satisfied are you with AUB
Policies and Procedures?
3.5
61
3.6
67
3.5
57
3.3
48
101. How satisfied are you with Training
and Development at AUB?
3.6
53
3.6
62
3.2
51
3.2
45
102. How satisfied are you with
Management at AUB?
3.5
55
3.5
62
3.2
48
3.1
42
103. How satisfied are you with
Communication and Planning at AUB?
3.4
43
3.4
51
3.3
45
3.0
36
104. How satisfied are you with AUB
Benefits and Rewards?
3.2
45
3.2
48
2.9
37
2.7
30
105. How satisfied are you with Teamwork
and Coordination at AUB?
3.3
43
3.5
60
3.3
51
3.0
36
25
Sig.
Table 17 EMPLOYEE SURVEY 2009 (By Age Level)
Age
Under 25
General Conditions and
Climate
9.
At AUB I feel highly
motivated to do my work
well
Mean
25 - 44
45 - 65
65 or older
%
%
%
%
Mean
Mean
Mean
Agree
Agree
Agree
Agree
3.6
69
4.2
64
4.5
77
4.3
90
10.
I am proud to work at
AUB
4.2
85
4.7
85
4.9
92
4.4
60
11.
I often feel too much
stress and pressure in
my job.
4.0
74
4.3
64
4.2
62
3.0
40
12.
I am given challenging
assignments
3.6
54
4.1
57
4.4
66
3.7
70
13.
I am satisfied with the
physical work
conditions
3.2
47
4.0
53
4.4
63
3.5
73
AUB is ethical in its
dealings
3.7
65
4.3
62
4.3
71
3.5
50
14.
26
Sig.
15.
In my area, quality is
more important than
productivity
3.8
68
4.1
52
4.3
65
3.3
44
At work I often do
things above and
beyond job
requirements
3.8
69
4.4
71
4.7
79
3.9
75
I am thinking about
leaving AUB in the next
two years
2.8
33
2.6
27
3.1
19
3.5
40
18.
I feel a great deal of
loyalty towards AUB
3.8
66
4.7
78
4.7
88
4.8
100
19.
AUB deserves my
loyalty
3.6
58
4.5
66
4.6
80
4.0
80
20.
I have the authority to
use my judgment to
solve problems related
to my job
3.3
54
4.2
67
4.7
75
4.4
91
I am happy to
recommend AUB as a
good place at work
3.8
70
4.3
65
4.7
80
4.1
82
I have best friend at
work
3.5
52
4.3
58
4.1
66
3.4
67
16.
17.
21.
22.
Age
Under 25
Management
25 - 44
45 - 65
65 or older
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
23.
My supervisor treats me
fairly
3.8
74
4.5
74
4.6
83
3.9
64
24.
My supervisor keeps me
informed about what’s
going on
3.7
66
4.4
68
4.3
75
3.2
46
25.
My supervisor values my
views and participation
3.6
63
4.5
72
4.7
79
4.0
80
26.
My supervisor involves me
in decisions affecting my
work
3.6
66
4.4
70
4.6
74
3.8
70
My supervisor is competent
managing people
3.8
73
4.3
66
4.5
77
3.9
80
27.
27
Sig.
28.
My supervisor or someone
at work encourages my
developemnt
3.9
77
4.2
65
4.4
73
3.9
78
29.
My supervisor is friendly
and helpful
4.0
76
4.7
77
4.7
83
4.1
89
30.
My supervisor or someone at
work seems to care for me as a
person
3.8
71
4.5
71
4.6
72
3.8
56
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Work procedures encourage
co-operation and effectiveness
across work groups
3.6
63
4.1
61
4.2
68
3.3
46
In my department, policies
interfere with my ability to do
my job well
3.1
38
3.4
32
3.3
35
3.3
36
I am well-informed of policies
and procedures related to my
work
3.9
85
4.4
76
4.7
81
4.1
90
34.
I am satisfied with AUB’s
Human Resources policies
3.5
57
3.9
51
4.4
67
3.3
36
35.
The communication of AUB’s
policies is clear83
3.9
78
4.1
62
4.4
71
3.1
50
36. Overall, AUB’s policies and
procedures are: Clear
3.8
77
4.2
69
4.5
75
3.5
80
37. Overall, AUB’s policies and
procedures are: Easy to Use
3.7
69
4.0
58
4.3
66
3.0
40
38. Overall, AUB’s policies and
procedures are: Flexible
3.4
56
3.7
45
4.1
60
2.6
18
39. Overall, AUB’s policies and
procedures are: Up-to-date
3.7
63
4.0
60
4.4
69
2.8
20
40. Overall, AUB’s policies and
procedures are: Helpful to me
3.7
63
4.0
52
4.4
69
2.5
9
41. Overall, AUB’s policies and
procedures are: Others
3.3
38
4.0
41
4.4
63
1.7
0
Age
Under 25
31.
32.
33.
Policies and Procedures
Training and
Mean
25 - 44
%
Mean
%
45 - 65
Mean
%
28
Sig.
65 or older
Mean
%
Sig.
36.
37.
Agree
Agree
3.5
66
4.0
58
4.4
70
3.0
55
I had opportunities at work
to learn and grow
3.7
72
4.1
62
4.5
61
4.2
100
3.3
46
3.7
45
4.2
57
3.1
43
3.2
47
3.8
49
3.8
52
2.6
33
3.3
51
3.5
39
4.0
60
2.5
25
3.2
49
3.7
45
4.1
63
3.3
43
My supervisor helps me
decide what training I need
39.
In the last twelve months I
have talked to someone
about my progress
Training courses that
meet my needs are
available on a timely basis
I am given the time to take
training courses
41.
Agree
AUB provides me with
training and development to
help me do my job
effectively
38.
40.
Agree
Development
Age
Under 25
Communication and Planning
25 - 44
45 - 65
Mean
%
Agree
Mean
%
Agree
Mean
65 or older
%
Agree
Mean
%
Agree
42.
AUB leadership has a clear vision of the
future
3.7
65
4.2
61
4.2
63
3.7
67
43.
AUB has gone through significant beneficial
changes over the last few years
3.7
68
4.1
61
4.4
71
3.4
60
44.
AUB leadership helps employees adjust to
change
3.5
57
3.7
44
4.1
55
3.0
40
45.
AUB leadership is responding to important
external issues
3.6
64
4.0
52
4.0
55
3.2
56
46.
AUB leadership is responding to important
internal issues
3.5
59
3.9
49
4.1
58
3.3
55
47.
I understand AUB’s mission
3.9
83
4.7
85
4.7
86
4.0
80
48.
AUB’s mission makes me feel my job is
important
3.6
63
4.4
67
4.6
72
4.1
100
49.
At work my opinion seems to count
3.3
57
4.0
55
4.4
64
3.9
70
50.
Managers place a high level of trust in their
subordinates
3.5
56
3.8
46
4.1
58
3.4
38
51.
Managers at all levels work together to
achieve organizational goals.
3.6
60
3.6
43
4.1
52
3.0
30
29
Sig.
52.
I believe I am not at risk by challenging rules
3.2
46
3.7
40
4.1
56
3.1
50
53.
Organization structure helps us to operate
efficiently
3.5
62
3.8
48
4.3
62
3.1
40
54.
I am aware of campus wide plans and strategies
3.3
52
3.7
41
4.2
60
2.8
10
55.
I know what is expected of me at work
4.0
85
4.7
88
4.8
89
4.1
80
56.
Management seeks input from all levels of
the organization
3.6
65
3.9
55
4.1
58
2.7
10
57.
I have a clear understanding of my
department’s goals and priorities
3.9
82
4.5
82
4.7
83
4.0
80
58.
AUB management is genuinely concerned
about its employees
3.2
50
3.6
44
4.0
56
3.2
50
59.
AUB management treats employees with respect
3.7
71
4.2
63
4.2
71
3.3
55
60.
AUB management respects individual
differences
3.9
76
4.2
64
4.4
70
3.4
50
61.
I have materials and equipment I need to do
my work right
3.8
77
4.1
68
4.4
74
4.0
80
62.
Management allocates resources I need in a timely
manner.
3.4
60
3.9
51
4.1
59
3.6
70
Age
Under 25
Benefits and Rewards
25 - 44
Mean
%
Sat.
Mean
%
Sat.
45 - 65
Mean
65 or older
%
Sat.
Mean
%
Sat.
63.
Fairness of the pay you get for
the work you do
2.5
25
3.2
26
3.9
39
2.6
46
64.
AUB’s total benefits package.
3.0
41
3.6
45
4.3
53
3.2
60
65.
Degree to which your pay is
linked to your performance
2.7
29
3.2
23
3.7
32
2.9
50
66.
Recognition and informal
praise received for good work
3.0
42
3.6
37
3.9
43
3.3
60
67.
Degree to which your pay
matches your responsibilities
2.7
30
3.3
26
3.7
40
2.5
27
68.
The effectiveness of AUB’s
performance appraisal process
3.0
39
3.2
26
3.5
36
2.2
20
69.
Fairness and objectivity of job
promotions
2.7
33
3.0
21
3.5
29
2.8
30
30
Sig.
70.
Degree of overall job security
at AUB
3.4
55
3.9
55
4.3
61
3.3
70
71.
Availability of opportunities
for advancement at AUB
2.8
35
3.4
33
3.9
45
3.2
40
72.
Adequacy of retirement
benefits
3.1
37
3.4
34
3.9
86
2.6
20
Age
Under 25
Teamwork and Coordination
25 - 44
45 - 65
65 or older
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
73.
The team cooperation in your work
environment
3.6
66
4.0
60
4.4
63
3.5
60
74.
The commitment of coworkers to do
quality work
3.7
69
4.0
54
4.2
65
3.5
50
75.
The morale of the people with whom
you work
3.6
65
4.0
54
4.1
62
3.1
40
76.
The support from other AUB
departments that you need to do a
good job
3.5
56
3.7
42
4.0
54
3.0
40
Mean
%
Sat.
Mean
%
Sat.
%
Sat.
Mean
%
Sat.
83. Computing and Networking Services
(CNS)
3.6
60
4.3
67
4.6
75
4.0
70
84. Academic Computing Center (ACC)
3.7
45
4.1
56
4.5
68
3.9
64
85. Registrar’s Office
3.6
48
3.9
43
4.4
56
3.4
50
86. Facilities Planning and Design Unit
(FPDU)
3.5
42
3.6
31
4.0
42
3.0
22
87. Physical Plant’s:Communication
Department (telephone,pager,.)
3.7
65
4.0
53
4.4
62
3.3
44
88. Physical Plant’s: Engineering
Department
3.6
61
3.9
52
4.3
58
3.3
33
89. Physical Plant’s:Custodial services
Department (janitorial)
3.5
49
3.9
48
4.2
59
3.3
44
90. Physical Plant’s: Grounds and Transfer
Department
3.5
49
4.0
41
4.3
58
3.3
44
Satisfaction Level
Mean
31
Sig.
Sig.
91. Financial & Support Services:
Comptroller’s Office
3.6
61
3.9
47
4.2
63
3.7
67
92. Financial & Support Services:
Purchasing Department
3.2
36
3.7
34
4.2
56
3.4
40
93. Financial & Support Services:Travel
Office
3.4
35
3.7
32
4.2
47
3.4
44
94. HIP Office
3.3
47
3.8
50
4.2
60
3.2
44
95. Campus Human Resource Department
3.6
54
4.0
52
4.5
66
3.3
44
96. AUB MC Human Resources :
Recruitment services
3.6
58
3.8
41
4.1
51
3.5
38
97. AUB MC Human Resources:HR
Department
3.5
54
3.6
40
4.3
54
3.5
38
Mean
%
Sat.
Mean
%
Sat.
%
Sat.
Mean
%
Sat.
98. How satisfied are you with AUB as an
employee?
3.3
63
4.2
59
4.6
74
3.7
67
99. How satisfied are you with General
Conditions and Climate at AUB?
3.5
63
4.2
61
4.7
71
3.8
78
100. How satisfied are you with AUB
Policies and Procedures?
3.5
52
4.0
52
4.4
63
3.0
33
101. How satisfied are you with Training
and Development at AUB?
3.4
55
3.7
47
4.1
58
3.3
22
102. How satisfied are you with
Management at AUB?
3.2
46
3.8
45
4.1
54
3.0
50
103. How satisfied are you with
Communication and Planning at AUB?
3.3
47
3.6
40
3.7
45
2.8
30
104. How satisfied are you with AUB
Benefits and Rewards?
2.9
35
3.4
34
3.9
44
2.8
40
105. How satisfied are you with Teamwork
and Coordination at AUB?
3.3
51
3.9
45
4.0
49
2.8
20
Overall Items
Mean
Sig.
Table 18 EMPLOYEE SURVEY 2009 (By Years at AUB)
Years at AUB
< 1 yr.
1 to < 5 yrs
5 to < 10 yrs
32
10 to < 20 yrs
≥ 20
General Conditions and
Climate
9.
At AUB I feel highly
motivated to do my work well
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
4.0
80
3.4
58
3.5
63
3.6
66
4.0
82
10.
I am proud to work at AUB
4.4
87
4.2
84
4.2
82
4.3
89
4.5
94
11.
I often feel too much stress
and pressure in my job.
3.7
61
3.7
65
3.9
70
3.7
66
3.6
61
12.
I am given challenging
assignments
3.5
59
3.5
55
3.6
58
3.7
62
3.7
65
13.
I am satisfied with the
physical work conditions
3.5
57
3.1
47
3.4
60
3.2
53
3.5
66
14.
AUB is ethical in its
dealings
3.7
61
3.5
62
3.6
57
3.9
68
3.8
75
15.
In my area, quality is more
important than productivity
3.6
58
3.4
54
3.4
48
3.8
68
3.6
61
16.
At work I often do things
above and beyond job
requirements
3.8
71
3.8
67
4.0
74
4.0
75
4.1
80
17.
I am thinking about leaving
AUB in the next two years
2.6
26
2.9
37
2.7
24
2.2
17
2.2
18
18.
I feel a great deal of loyalty
towards AUB
4.0
72
3.8
71
3.9
77
4.4
89
4.5
91
19.
AUB deserves my loyalty
3.7
59
3.6
62
3.8
66
4.1
76
4.3
84
20.
I have the authority to use
my judgment to solve
problems related to my job
3.5
60
3.5
66
3.7
68
3.7
64
4.0
80
I am happy to recommend
AUB as a good place at
work
3.8
70
3.6
63
3.7
65
4.0
74
4.2
83
I have best friend at work
3.3
45
3.3
49
3.7
66
3.7
62
3.9
74
21.
22.
r at AUB
Management
My supervisor treats me fairly
< 1 yr.
Mean
%
Agree
4.1
85
1 to < 5 yrs
%
Mean
Agree
3.8
72
5 to < 10 yrs
%
Mean
Agree
3.8
33
70
10 to < 20 yrs
%
Mean
Agree
4.0
81
≥ 20
Mean
%
Agree
3.9
77
My supervisor keeps me
informed about what’s going on
3.8
72
3.7
65
3.6
66
3.9
72
3.8
74
My supervisor values my views
and participation
3.9
75
3.7
68
3.8
70
3.9
75
3.9
79
My supervisor involves me in
decisions affecting my work
3.8
72
3.6
67
3.8
73
3.8
72
3.8
72
My supervisor is competent
managing people
3.9
78
3.6
60
3.7
65
4.0
77
3.9
77
My supervisor or someone at
work encourages my
developemnt
4.0
80
3.6
66
3.7
64
3.8
68
3.8
72
My supervisor is friendly and
helpful
4.3
89
3.9
73
4.0
75
4.1
78
4.0
83
My supervisor or someone at work
seems to care for me as a person
4.0
79
3.6
66
3.8
69
4.0
74
3.8
73
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Work procedures encourage cooperation and effectiveness across
work groups
3.6
63
3.3
56
3.4
55
3.8
71
3.7
71
In my department, policies interfere
with my ability to do my job well
3.1
35
3.0
34
2.7
26
2.8
30
3.0
42
I am well-informed of policies and
procedures related to my work
3.6
66
3.8
76
3.9
71
4.1
90
4.0
84
I am satisfied with AUB’s Human
Resources policies
3.4
52
3.3
51
3.3
48
3.3
56
3.7
71
The communication of AUB’s
policies is clear83
3.6
64
3.6
66
3.4
57
3.7
66
3.8
77
Overall, AUB’s policies and procedures
Clear
3.7
72
3.6
70
3.5
65
3.8
74
3.8
77
Overall, AUB’s policies and
dures are: Easy to Use
3.5
59
3.5
62
3.4
58
3.6
62
3.7
67
Overall, AUB’s policies and
dures are: Flexible
3.1
42
3.2
47
3.2
45
3.4
50
3.6
64
Overall, AUB’s policies and
dures are: Up-to-date
3.4
46
3.5
61
3.5
57
3.6
59
3.8
78
Overall, AUB’s policies and
3.4
48
3.4
52
3.3
53
3.6
63
3.7
69
Policies and Procedures
34
Sig.
dures are: Helpful to me
Overall, AUB’s policies and
dures are: Others
3.2
r at AUB
3.3
40
< 1 yr.
32
1 to < 5 yrs
%
Mean
Agree
3.1
24
5 to < 10 yrs
%
Mean
Agree
3.6
10 to < 20 yrs
%
Mean
Agree
Mean
%
Agree
AUB provides me with training
and development to help me do
my job effectively
3.5
65
3.3
54
3.5
64
3.4
I had opportunities at work to
learn and grow
3.6
66
3.5
65
3.6
62
3.2
44
3.0
39
3.2
3.0
36
3.1
49
3.0
36
2.9
3.2
40
3.0
aining and Development
My supervisor helps me decide
what training I need
In the last twelve months I have
talked to someone about my
progress
Training courses that meet
my needs are available on a
timely basis
I am given the time to take
training courses
r at AUB
< 1 yr.
59
3.7
66
≥ 20
Mean
%
Agree
60
3.8
75
3.6
65
3.8
77
46
3.5
59
3.5
64
3.1
49
3.2
51
3.5
60
40
3.0
40
3.1
46
3.4
56
37
3.3
55
3.3
52
3.6
66
1 to < 5 yrs
5 to < 10 yrs
Sig.
≥ 20
10 to < 20 yrs
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
AUB leadership has a clear vision of the future
3.7
58
3.4
57
3.6
63
3.7
69
3.7
66
AUB has gone through significant beneficial
changes over the last few years
3.7
59
3.6
60
3.6
62
3.7
68
3.8
72
AUB leadership helps employees adjust to change
3.4
47
3.2
42
3.1
45
3.4
52
3.5
57
AUB leadership is responding to important
external issues
3.4
45
3.5
56
3.4
48
3.5
56
3.6
60
AUB leadership is responding to important
internal issues
3.3
45
3.3
48
3.3
48
3.5
57
3.6
64
I understand AUB’s mission
3.9
80
3.9
83
4.0
81
4.1
86
4.2
89
AUB’s mission makes me feel my job is important
3.9
75
3.5
60
3.8
68
3.8
73
4.1
84
At work my opinion seems to count
3.5
59
3.2
51
3.5
57
3.6
60
3.6
67
Managers place a high level of trust in their
3.4
53
3.2
48
3.2
46
3.5
53
3.5
56
munication and Planning
35
Sig.
subordinates
Managers at all levels work together to achieve
organizational goals.
3.3
50
3.2
45
2.9
33
3.3
52
3.5
55
I believe I am not at risk by challenging rules
3.2
44
2.9
33
3.2
44
3.4
58
3.3
56
Organization structure helps us to operate efficiently
3.1
47
3.2
49
3.2
47
3.5
58
3.6
64
I am aware of campus wide plans and strategies
3.0
36
3.0
36
3.2
46
3.5
59
3.5
62
I know what is expected of me at work
4.0
88
4.1
87
4.0
87
4.2
91
4.1
86
Management seeks input from all levels of the
organization
3.4
52
3.4
56
3.3
53
3.5
60
3.5
59
I have a clear understanding of my department’s
goals and priorities
3.8
76
3.9
78
4.0
82
4.1
89
4.1
85
AUB management is genuinely concerned about its
employees
3.2
49
3.0
44
3.1
46
3.3
56
3.3
51
3.7
66
3.5
65
3.5
61
3.8
70
3.6
68
AUB management respects individual differences
3.7
68
3.6
66
3.6
64
3.7
69
3.7
67
I have materials and equipment I need to do my
work right
3.5
65
3.6
73
3.6
67
3.8
72
3.8
76
3.1
44
3.1
52
3.4
56
3.5
58
3.5
61
AUB management treats employees with respect
Management allocates resources I need in a timely manner.
r at AUB
< 1 yr.
1 to < 5 yrs
5 to < 10 yrs
≥ 20
10 to < 20 yrs
Mean
%
Agree
Mean
% Agree
Mean
%
Agree
Mean
%
Agree
Mean
%
Agree
Fairness of the pay you get for the
work you do
2.8
42
2.4
22
3.1
28
2.6
32
2.9
40
AUB’s total benefits package.
3.2
53
3.0
40
2.4
45
3.1
45
3.4
57
Degree to which your pay is linked
to your performance
2.9
33
2.4
20
2.9
20
2.6
32
2.9
34
Recognition and informal praise
received for good work
3.3
47
2.8
35
2.5
40
3.1
42
3.1
43
Degree to which your pay
matches your responsibilities
2.9
37
2.4
23
2.5
21
2.7
33
3.0
42
The effectiveness of AUB’s
performance appraisal process
3.0
31
2.6
27
2.5
25
2.7
29
3.0
41
Fairness and objectivity of job
promotions
3.0
28
2.4
20
3.4
23
2.6
27
2.8
30
Benefits and Rewards
36
Degree of overall job security at
AUB
3.4
54
3.2
49
2.7
60
3.4
61
3.5
64
Availability of opportunities for
advancement at AUB
3.1
44
2.6
30
2.8
25
3.0
39
3.2
49
Adequacy of retirement benefits
3.1
41
3.0
33
2.5
28
3.0
40
3.2
47
r at AUB
< 1 yr.
mwork and Coordination
1 to < 5 yrs
5 to < 10
yrs
10 to < 20
yrs
≥ 20
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
The team cooperation in your work
environment
3.7
71
3.4
59
3.4
57
3.5
62
3.6
64
The commitment of coworkers to do
quality work
3.9
81
3.3
52
3.2
50
3.6
61
3.5
63
The morale of the people with whom
you work
3.6
63
3.2
52
3.3
54
3.5
60
3.5
63
The support from other AUB
departments that you need to do a
good job
3.4
54
3.1
44
3.0
42
3.3
47
3.4
52
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
Computing and Networking Services
)
3.7
71
3.5
63
3.5
64
3.8
69
3.9
79
Academic Computing Center (ACC)
3.7
59
3.5
51
3.6
56
3.6
57
3.9
69
Registrar’s Office
3.5
43
3.4
44
3.4
40
3.6
51
3.6
58
acilities Planning Design Unit (FPDU)
3.2
30
3.2
31
3.1
28
3.4
43
3.4
44
hysical Plant’s:Communication
rtment (telephone,pager,.)
3.4
53
3.5
56
3.4
56
3.6
57
3.6
61
hysical Plant’s: Engineering
rtment
3.4
44
3.5
56
3.5
48
3.6
57
3.6
60
hysical Plant’s:Custodial services
rtment (janitorial)
3.6
53
3.4
48
3.4
48
3.4
50
3.5
60
hysical Plant’s: Grounds and Transfer
rtment
3.5
50
3.3
39
3.4
42
3.5
50
3.6
57
inancial & Support Services:
ptroller’s Office
3.6
55
3.3
49
3.2
42
3.5
55
3.7
66
faction Level
37
Sig.
Sig.
inancial & Support Services:
hasing Department
3.1
32
3.1
35
3.2
34
3.4
43
3.6
58
3.3
32
3.3
31
3.2
31
3.4
38
3.5
54
HIP Office
3.3
48
3.2
47
3.2
44
3.4
56
3.5
64
Campus Human Resource Department
3.7
60
3.5
49
3.5
50
3.4
53
3.8
72
AUB MC Human Resources :
uitment services
3.5
47
3.4
44
3.3
39
3.3
45
3.5
54
AUB MC Human Resources:HR
rtment
3.5
46
3.4
45
3.3
38
3.3
40
3.5
59
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
Mean
%
Sat.
How satisfied are you with AUB as an
oyee?
3.6
69
3.2
54
3.5
61
3.6
63
3.8
80
How satisfied are you with General
itions and Climate at AUB?
3.6
67
3.4
57
3.5
59
3.5
63
3.9
81
How satisfied are you with AUB
es and Procedures?
3.4
53
3.3
49
3.4
52
3.4
54
3.7
69
How satisfied are you with Training
Development at AUB?
3.3
53
3.2
48
3.2
48
3.2
45
3.6
61
How satisfied are you with
agement at AUB?
3.4
52
3.0
41
3.1
42
3.3
51
3.4
55
How satisfied are you with
munication and Planning at AUB?
3.3
45
3.2
42
3.0
34
3.2
39
3.4
49
How satisfied are you with AUB
fits and Rewards?
3.2
49
2.6
29
2.8
28
2.9
36
3.1
50
How satisfied are you with Teamwork
Coordination at AUB?
3.3
52
3.2
44
2.9
37
3.2
43
3.4
55
inancial & Support Services: Travel
all Items
Table 28 EMPLOYEE SURVEY 2009 (Results for Whole Sample, AUB and AUB MC)
General Conditions and Climate
Whole Sample
Mean
% Agree
AUB
Mean
AUB MC
%
Agree
Mean
38
%
Agree
Sig.
9.
At AUB I feel highly motivated to
do my work well
3.7
66
3.7
71
3.6
65
10.
I am proud to work at AUB
4.3
84
4.3
86
4.3
88
11.
I often feel too much stress and
pressure in my job.
3.7
61
3.6
59
3.8
71
12.
I am given challenging
assignments
3.6
55
3.6
61
3.5
59
13.
I am satisfied with the physical
work conditions
3.3
53
3.5
62
3.1
50
14.
AUB is ethical in its dealings
3.7
62
3.7
64
3.6
65
15.
In my area, quality is more
important than productivity
3.5
54
3.6
56
3.5
59
16.
At work I often do things above
and beyond job requirements
3.9
68
4.1
75
3.8
70
17.
I am thinking about leaving
AUB in the next two years
2.5
23
2.4
18
2.7
33
18.
I feel a great deal of loyalty
towards AUB
4.1
77
4.2
81
4.1
79
19.
AUB deserves my loyalty
3.9
66
4.0
71
3.8
67
20.
I have the authority to use my
judgment to solve problems
related to my job
3.7
64
3.8
73
3.6
64
21.
I am happy to recommend
AUB as a good place at work
3.9
67
3.9
70
3.8
71
22.
I have best friend at work
3.6
55
3.5
55
3.6
64
Whole Sample
Management
AUB
AUB MC
Mean
% Agree
Mean
%
Agree
Mean
%
Agree
23.
My supervisor treats me fairly
3.9
72
4.0
79
3.7
73
24.
My supervisor keeps me
informed about what’s going on
3.7
65
3.7
67
3.8
71
25.
My supervisor values my views
and participation
3.8
68
3.9
75
3.7
71
39
26.
My supervisor involves me in
decisions affecting my work
3.7
65
3.8
70
3.7
70
27.
My supervisor is competent
managing people
3.8
66
3.9
72
3.7
67
28.
My supervisor or someone at
work encourages my
developemnt
3.8
64
3.8
68
3.7
69
29.
My supervisor is friendly and
helpful
4.0
73
4.1
81
3.9
76
30.
My supervisor or someone at work
seems to care for me as a person
3.8
66
3.9
70
3.7
72
Whole Sample
AUB
AUB MC
Mean
% Agree
Mean
%
Agree
Mean
%
Agree
Work procedures
encourage co-operation
and effectiveness across
work groups
3.5
58
3.5
59
3.6
67
In my department, policies
interfere with my ability to
do my job well
2.9
31
2.9
31
3.0
37
I am well-informed of
policies and procedures
related to my work
3.9
73
3.8
70
4.0
87
3.4
53
3.4
55
3.4
57
The communication of
AUB’s policies is clear
3.6
62
3.5
59
3.8
74
36. Overall, AUB’s policies and
procedures are: Clear
3.7
67
3.6
66
3.8
78
37. Overall, AUB’s policies and
procedures are: Easy to Use
3.5
56
3.4
56
3.6
67
38. Overall, AUB’s policies and
procedures are: Flexible
3.3
47
3.2
41
3.5
59
Policies and Procedures
31.
32.
33.
34. I am satisfied with AUB’s
35.
Human Resources policies
40
39. Overall, AUB’s policies and
procedures are: Up-to-date
3.6
57
3.4
53
3.8
73
40. Overall, AUB’s policies and
procedures are: Helpful to me
3.5
53
3.4
50
3.6
65
41. Overall, AUB’s policies and
procedures are: Others
3.4
15
3.4
44
3.5
50
Whole Sample
37.
% Agree
Mean
%
Agree
Mean
%
Agree
AUB provides me with
training and development to
help me do my job
effectively
3.5
59
3.4
57
3.6
68
I had opportunities at work
to learn and grow
3.6
63
3.6
66
3.6
68
3.3
44
3.2
47
3.3
53
3.2
44
3.2
50
3.2
52
3.1
40
3.1
41
3.1
47
3.2
43
3.3
49
3.2
50
38.
My supervisor helps me
decide what training I need
39.
In the last twelve months I
have talked to someone
about my progress
Training courses that meet
my needs are available on a
timely basis
I am given the time to take
training courses
40.
41.
AUB MC
Mean
Training and Development
36.
AUB
Whole Sample
Communication and
Planning
AUB
AUB MC
Mean
% Agree
Mean
%
Agree
Mean
%
Agree
42.
AUB leadership has a clear
vision of the future
3.6
56
3.5
58
3.7
66
43.
AUB has gone through
significant beneficial
changes over the last few
years
3.7
58
3.6
61
3.7
70
AUB leadership helps
employees adjust to change
3.3
45
3.3
45
3.4
53
44.
41
45.
AUB leadership is
responding to important
external issues
3.5
48
3.4
51
3.6
59
AUB leadership is
responding to important
internal issues
3.4
48
3.3
49
3.5
57
47.
I understand AUB’s
mission
4.0
78
4.0
83
4.1
87
48.
AUB’s mission makes me
feel my job is important
3.8
67
3.8
70
3.8
72
49.
At work my opinion seems
to count
3.5
54
3.5
61
3.4
55
50.
Managers place a high
level of trust in their
subordinates
3.4
46
3.4
49
3.3
52
Managers at all levels work
together to achieve
organizational goals.
3.3
42
3.2
43
3.3
52
52.
I believe I am not at risk by
challenging rules
3.2
42
3.3
50
3.0
41
53.
Organization structure helps
us to operate efficiently
3.3
49
3.3
49
3.4
58
54.
I am aware of campus wide
plans and strategies
3.2
40
3.2
48
3.2
47
55.
I know what is expected of
me at work
4.1
81
4.1
87
4.1
88
56.
Management seeks input
from all levels of the
organization
3.4
51
3.3
49
3.6
63
I have a clear
understanding of my
department’s goals and
priorities
4.0
77
3.9
79
4.0
86
AUB management is
genuinely concerned about
its employees
3.2
46
3.2
49
3.1
47
3.6
62
3.6
66
3.6
66
46.
51.
57.
58.
59.
AUB management treats
employees with respect
42
60.
AUB management respects
individual differences
3.7
62
3.6
64
3.7
70
61.
I have materials and
equipment I need to do my
work right
3.7
66
3.6
68
3.8
75
3.3
50
3.3
52
3.3
57
62.
Management allocates resources
I need in a timely manner.
Whole Sample
Benefits and Rewards
AUB
AUB MC
Mean
%
Satisfied
Mean
%
Satisfied
Mean
%
Satisfied
63.
Fairness of the pay you get for
the work you do
2.6
29
2.7
35
2.5
26
64.
AUB’s total benefits package.
3.1
44
3.2
47
3.1
47
65.
Degree to which your pay is
linked to your performance
2.6
26
2.7
29
2.5
23
66.
Recognition and informal
praise received for good work
3.0
38
3.1
42
2.9
37
67.
Degree to which your pay
matches your responsibilities
2.7
29
2.7
32
2.6
28
68.
The effectiveness of AUB’s
performance appraisal process
2.7
28
2.7
27
2.8
34
69.
Fairness and objectivity of job
promotions
2.6
23
2.7
25
2.5
24
70.
Degree of overall job security
at AUB
3.4
53
3.3
56
3.4
57
71.
Availability of opportunities
for advancement at AUB
2.9
34
3.0
38
2.8
35
72.
Adequacy of retirement
benefits
3.0
35
3.0
36
3.0
38
Whole Sample
Teamwork and
Coordination
73.
The team cooperation in your
AUB
AUB MC
Mean
%
Satisfied
Mean
%
Satisfied
Mean
%
Satisfied
3.5
58
3.4
56
3.6
68
43
work environment
74.
The commitment of coworkers to do
quality work
3.5
55
3.4
55
3.5
64
75.
The morale of the people with
whom you work
3.4
53
3.3
54
3.5
62
76.
The support from other AUB
departments that you need to do a
good job
3.2
43
3.3
46
3.2
47
Whole Sample
AUB
AUB MC
Mean
% Satisfied
Mean
%
Satisfied
Mean
%
Satisfied
83. Computing and Networking Services
(CNS)
3.7
63
3.7
68
3.7
70
84. Academic Computing Center (ACC)
3.7
52
3.7
61
3.6
56
85. Registrar’s Office
3.5
42
3.5
49
3.5
48
86. Facilities Planning and Design Unit
(FPDU)
3.3
30
3.2
36
3.3
35
87. Physical Plant’s:Communication
Department (telephone,pager,.)
3.5
50
3.5
54
3.5
61
88. Physical Plant’s: Engineering
Department
3.5
47
3.5
47
3.6
63
89. Physical Plant’s:Custodial services
Department (janitorial)
3.4
46
3.4
49
3.5
55
90. Physical Plant’s: Grounds and Transfer
Department
3.5
40
3.4
46
3.5
49
91. Financial & Support Services:
Comptroller’s Office
3.4
47
3.4
48
3.5
60
92. Financial & Support Services:
Purchasing Department
3.3
35
3.3
40
3.3
41
93. Financial & Support Services:Travel
Office
3.4
31
3.3
35
3.4
39
94. HIP Office
3.3
48
3.4
51
3.3
54
95. Campus Human Resource Department
3.6
50
3.6
61
3.5
51
Satisfaction Level with AUB services
44
96. AUB MC Human Resources :
Recruitment services
3.4
39
3.3
33
3.5
57
97. AUB MC Human Resources:HR Dept.
3.4
38
3.3
32
3.5
58
Mean
% Satisfied
Mean
%
Satisfied
Mean
%
Satisfied
98. How satisfied are you with AUB as an
employee?
3.5
59
3.5
65
3.5
63
99. How satisfied are you with General
Conditions and Climate at AUB?
3.5
59
3.6
66
3.5
62
100. How satisfied are you with AUB
Policies and Procedures?
3.5
50
3.4
52
3.5
58
101. How satisfied are you with Training
and Development at AUB?
3.3
45
3.2
47
3.3
53
102. How satisfied are you with Management
at AUB?
3.2
43
3.2
46
3.2
49
103. How satisfied are you with
Communication and Planning at AUB?
3.2
37
3.2
40
3.3
46
104. How satisfied are you with AUB
Benefits and Rewards?
2.9
34
2.9
38
2.8
36
105. How satisfied are you with Teamwork
and Coordination at AUB?
3.2
42
3.2
44
3.3
48
Overall Items
45