Appendix B
EMPLOYEE SURVEY
2012-13
Tables 4, 9, 12-16.
1
Table 4. EMPLOYEE SURVEY 2012-13 and 2009 (Results for Whole Sample)
General Conditions and Climate
Mean
2012
%
Agree
2012
%
Disagree
2012
Mean
2009
% Agree
2009
%
Disagree
2009
1.
At AUB I feel highly motivated to do
my work well
3.8
69
16
3.7
66
16
2.
I am proud to work at AUB
4.3
86
5
4.3
84
3
3.
I often feel too much stress and
pressure in my job.
3.7
65
18
3.7
61
20
4.
I am given challenging
assignments
3.7
66
13
3.6
55
22
5.
I am satisfied with the physical
work conditions
3.4
60
25
3.3
53
14
6.
AUB is ethical in its dealings
3.7
66.5
14
3.7
62
13
7.
In my area, quality is more
important than productivity
3.6
58
15
3.5
54
17
8.
At work I often do things
above and beyond job
requirements
4.1
79
9
3.9
68
13
9.
I am thinking about leaving
AUB in the next two years
2.6
23
51
2.5
23
50
10.
I feel a great deal of loyalty
towards AUB
4.2
80
5
4.1
77
6
11.
AUB deserves my loyalty
4.0
73
10
3.9
66
11
12.
I have the authority to use my
judgment to solve problems
related to my job
3.8
72
12
3.7
64
15
I am happy to recommend
AUB as a good place at work
3.9
73
10
3.9
67
10
3.5
Mean
2012
56
%
Agree
2012
20
%
Disagree
2012
3.6
Mean
2009
55
% Agree
2009
18
%
Disagree
2009
13.
14. I have best friend at work
Management
15.
My supervisor treats me fairly
3.9
76
12
3.9
72
12
16.
My supervisor keeps me
informed about what’s goingon
3.8
71
15
3.7
65
14
17.
My supervisor values my views
and participation
3.9
74
11
3.8
68
11
18.
My supervisor involves me in
decisions affecting my work
3.8
69
13
3.7
65
14
19.
My supervisor is competent
managing people
3.8
68
15
3.8
66
13
20.
My supervisor or someone at
work encourages my develop.
3.7
67
15
3.8
64
13
21.
My supervisor is friendly and
helpful
4.1
78
7
4.0
73
7
22.
My supervisor or someone at work
3.9
72
11
3.8
66
12
2
seems to care for me as a person
Mean
2012
%
Agree
2012
%
Disagree
2012
Mean
2009
% Agree
2009
%
Disagree
2009
Work procedures encourage
co-operation and effectiveness
across work groups
3.5
62
19
3.5
58
15
In my department, policies
interfere with my ability to do
my job well
2.9
31
41
2.9
31
38
I am well-informed of policies
and procedures related to work
3.8
74
11
3.9
73
8
3.4
52
23
3.4
53
19
3.6
62
16
3.6
62
14
3.7
72
12
3.7
67
12
3.6
62
15
3.5
56
13
3.3
49
22
3.3
47
20
3.5
59
16
3.6
57
12
3.5
57
13
3.5
53
12
3.7
40
8
3.4
15
3
Mean
2012
%
Agree
2012
%
Disagree
2012
Mean
2009
%
Agree
2009
%
Disagree
2009
3.5
60
22
3.5
59
21
3.7
69
16
3.6
63
16
3.2
47
28
3.3
44
21
3.3
52
27
3.2
44
25
3.1
39
32
3.1
40
28
3.3
52
22
3.2
43
22
Mean
2012
%
Disagree
2012
14
Mean
2009
3.7
%
Agree
2012
66
3.6
%
Agree
2009
56
%
Disagree
2009
12
3.7
65
13
3.7
58
12
Policies and Procedures
23.
24.
25.
26. I am satisfied with AUB’s
Human Resources policies
The communication of AUB’s
policies is clear
28 . Overall, AUB’s policies and
procedures are: Clear
29. Overall, AUB’s policies and
procedures are: Easy to Use
30. Overall, AUB’s policies and
procedures are: Flexible
31. Overall, AUB’s policies and
procedures are: Up-to-date
32. Overall, AUB’s policies and
procedures are: Helpful to me
33. Overall, AUB’s policies and
procedures are: Others
27.
Training and Development
34.
AUB provides me with training
and development to help me do
my job effectively
35.
I had opportunities at work to
learn and grow
My supervisor helps me decide
what training I need
In the last twelve months I have
talked to someone about my
progress
Training courses that meet my
needs are available on a timely
basis
I am given the time to take
training courses
36.
37.
38.
39.
Communication and Planning
40.
41.
3
AUB leadership has a clear
vision of the future
AUB has gone through
significant beneficial changes
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
57.
58.
over the last few years
AUB leadership helps
employees adjust to change
AUB leadership is responding
to important external issues
AUB leadership is responding
to important internal issues
I understand AUB’s mission
AUB’s mission makes me feel
my job is important
At work my opinion seems to
count
Managers place a high level of
trust in their subordinates
Managers at all levels work
together to achieve
organizational goals.
I believe I am not at risk by
challenging rules
Organization structure helps us to
operate efficiently
I am aware of campus wide plans
and strategies
I know what is expected of me
at work
Management seeks input from
all levels of the organization
I have a clear understanding of
my department’s goals and
priorities
AUB management is genuinely
concerned about its employees
AUB management treats employees
with respect
AUB management respects
individual differences
3.4
49
19
3.3
45
20
3.6
56
12
3.5
48
11
3.4
54
19
3.4
48
16
4.1
87
5
4.0
78
4
3.9
72
9
3.8
67
10
3.6
65
15
3.5
54
16
3.4
54
17
3.4
46
18
3.3
47
24
3.3
42
21
3.2
47
26
3.2
42
26
3.3
52
22
3.3
49
21
3.4
55
21
3.2
40
22
4.1
85
7
4.1
81
4
3.5
61
16
3.4
51
17
4.0
79
9
4.0
77
7
3.3
51
23
3.2
46
27
3.7
66
14
3.6
62
13
3.7
68
12
3.7
62
9
59.
I have materials and equipment I
need to do my work right
3.7
70
13
3.7
66
14
60.
Management allocates resources I
need in a timely manner.
3.3
51
26
3.3
50
22
Mean
2012
%
Satisfi
ed
2012
%
Dissatisf.
2012
Mean
2009
%
Satisfied
2009
%
Dissatisf.
2009
Benefits and Rewards
61.
Fairness of the pay you get for the
work you do
2.7
31
48
2.6
29
49
62.
AUB’s total benefits package.
3.2
49
27
3.1
44
26
63.
Degree to which your pay is linked to
your performance
2.7
27
47
2.6
26
45
64.
Recognition and informal praise
received for good work
3.0
41
33
3.0
38
31
65.
Degree to which your pay matches
2.7
27
47
2.7
29
44
4
your responsibilities
66.
The effectiveness of AUB’s performance
appraisal process
2.6
26
44
2.7
28
38
67.
Fairness and objectivity of job
promotions
2.8
30
38
2.6
23
43
68.
Degree of overall job security at AUB
3.3
55
23
3.4
53
20
69.
Availability of opportunities for
advancement at AUB
3.0
39
32
2.9
34
32
70.
Adequacy of retirement benefits
3.1
38
%
Satisfi
ed
2012
25
3.0
35
18
%
Dissatisf.
2012
Mean
2009
%
Satisfied
2009
Teamwork and Coordination
Mean
2012
%
Dissatisf.
2009
71.
The team cooperation in your work
environment
3.4
60
20
3.5
58
17
72.
The commitment of coworkers to do
quality work
3.5
62
17
3.5
55
17
73.
The morale of the people with whom
you work
3.3
56
23
3.4
53
18
74.
The support from other AUB
departments that you need to do a
good job
3.3
48
20
3.2
43
22
Mean
2009
%
Satisfied
2009
Satisfaction Level with AUB
services
75.
76.
Office of Information Technology (IT)
Academic Care Processes and System
ACPS
77. Registrar’s Office
78 . Facilities Planning and Design Unit
(FPDU)
79. II Tel Communication
80. Physical Plant’s: Engineering
Department
81. Physical Plant’s:Custodial services
Department (janitorial)
82. Physical Plant’s: Grounds and Transfer
Department
83. Financial & Support Services:
Comptroller’s Office
84. Financial & Support Services:
Purchasing Department
85. Financial & Support Services: Travel
Office
86. HIP office
87. Campus Human Resource Dept.
88. AUB MC Human Resources :
Recruitment services
89. AUB MC Human Resources: HR
Department
5
%
Satisfied
2012
%
Diss
atisf.
2012
15
5
6
10
3.7
3.3
61
44
50
41
3.5
54
3.5
Mean
2012
%
Dissatisf.
2009
3.3
63
52
42
30
11
6
5
9
10
3.5
50
10
57
8
3.5
47
6
3.5
57
11
3.4
46
11
3.5
50
6
3.5
40
6
3.3
52
18
3.4
47
12
3.2
40
15
3.3
35
13
3.4
8
12
11
9.5
3.4
3.5
3.4
42
59
55
44.5
3.6
3.4
31
48
50
39
5
17
6
8
3.4
46
10
3.4
38
8
3.5
3.5
3.5
3.5
3.7
3.5
3.3
Overall Items
90. How satisfied are you with AUB as an
employee?
91. How satisfied are you with General
Conditions and Climate at AUB?
92. How satisfied are you with AUB
Policies and Procedures?
93. How satisfied are you with Training
and Development at AUB?
94. How satisfied are you with
Management at AUB?
95. How satisfied are you with
Communication and Planning at
AUB?
96. How satisfied are you with AUB
Benefits and Rewards?
97. How satisfied are you with Teamwork
and Coordination at AUB?
6
Mean
2012
% Satisfied
2012
%
Dissa
tisf.
2012
Mean
2009
%
Satisfied
2009
%
Dissatisf.
2009
3.5
65
17
3.5
59
17
3.5
63
15
3.5
59
14
3.5
58
13
3.5
50
12
3.2
46
21
3.3
45
20
3.2
46
22
3.2
43
21
3.2
45
20
3.2
37
18
3.1
42
27
2.9
34
33
3.3
47
21
3.2
42
22
Table 9. EMPLOYEE SURVEY 2012-13 (Results for AUB AND AUB MC)
General Conditions and Climate
Mean
AUB
%
Agree
AUB
%
Disagree
AUB
Mean
AUB
MC
% Agree
AUB
MC
%
Disagree
AUB MC
1.
At AUB I feel highly motivated to do
my work well
4.0
69
17
4.1
70
15
2.
I am proud to work at AUB
4.5
83
6
4.7
89
4
3.
I often feel too much stress and
pressure in my job.
3.9
62
20
4.0
67
17
4.
I am given challenging
assignments
4.2
69
11
4.0
64
14
5.
I am satisfied with the physical
work conditions
3.8
63
25
3.6
57
25
6.
AUB is ethical in its dealings
3.8
58
19
4.3
75
9
7.
In my area, quality is more
important than productivity
3.8
56
14
3.9
60
15
8.
At work I often do things
above and beyond job
requirements
4.6
87
5
4.2
71
13
9.
I am thinking about leaving
AUB in the next two years
2.6
26
46
2.3
20
56
10.
I feel a great deal of loyalty
towards AUB
4.4
79
7
4.5
82
4
11.
AUB deserves my loyalty
4.0
66
15
4.5
79
30
12.
I have the authority to use my
judgment to solve problems
related to my job
4.3
74
10
4.1
69
14
13.
I am happy to recommend
AUB as a good place at work
4.2
70
12
4.4
76
8
14.
I have best friend at work
3.7
57
20
3.7
56
21
Mean
AUB
%
Agree
AUB
%
Disagree
AUB
Mean
AUB
MC
% Agree
AUB
MC
%
Disagree
AUB MC
Management
15.
My supervisor treats me fairly
4.4
78
11
4.2
74
13
16.
My supervisor keeps me
informed about what’s going
on
4.0
68
16
4.2
73
14
4.3
76
9
4.2
72
12
17.
7
My supervisor values my views
and participation
18.
My supervisor involves me in
decisions affecting my work
4.2
72
13
4.1
69
13
19.
My supervisor is competent
managing people
4.1
70
13
4.0
67
16
20.
My supervisor or someone at
work encourages my develop.
4.0
67
16
4.1
68
14
21.
My supervisor is friendly and
helpful
4.5
83
6
4.3
74
8
22.
My supervisor or someone at work
seems to care for me as a person
4.3
75
11
4.2
69
11
Mean
AUB
%
Agree
AUB
%
Disagree
AUB
Mean
AUB
MC
% Agree
AUB
MC
%
Disagree
AUB MC
Work procedures encourage
co-operation and effectiveness
across work groups
3.5
50
26
4.2
72
13
In my department, policies
interfere with my ability to do
my job well
2.8
31
40
2.8
31
43
I am well-informed of policies
and procedures related to work
4.0
65
16
4.6
83
6
Human Resources policies
3.4
46
28
3.8
58
15
27.
The communication of AUB’s
policies is clear
3.6
52
24
4.3
72
8
28.
Overall, AUB’s policies and
procedures are: Clear
3.8
60
19
4.6
83
6
29. Overall, AUB’s policies and
procedures are: Easy to Use
3.6
51
23
4.3
73
7
30. Overall, AUB’s policies and
procedures are: Flexible
3.2
37
29
3.9
59
16
3.3
42
25
4.4
75
8
3.5
43
19
4.2
69
8
3.6
37
9
4.1
41
7
Mean
AUB
%
Agree
AUB
%
Disagree
AUB
Mean
AUB
MC
% Agree
AUB
MC
%
Disagree
AUB MC
Policies and Procedures
23.
24.
25.
26. I am satisfied with AUB’s
31.
Overall, AUB’s policies and
procedures are: Up-to-date
32. Overall, AUB’s policies and
procedures are: Helpful to me
33.
Overall, AUB’s policies and
procedures are: Others
Training and Development
8
34. AUB provides me with training
and development to help me do
my job effectively
3.5
54
27
4.0
65
17
35. I had opportunities at work to
learn and grow
4.1
69
15
4.1
70
16
3.2
42
33
3.6
52
24
3.4
49
29
3.6
55
25
2.9
31
36
3.4
45
29
3.5
48
25
3.7
55
21
Mean
AUB
%
Agree
AUB
%
Disagree
AUB
Mean
AUB
MC
% Agree
AUB
MC
%
Disagree
AUB MC
36.
My supervisor helps me decide
what training I need
37.
In the last twelve months I have
talked to someone about my
progress
Training courses that meet my
needs are available on a timely
basis
I am given the time to take
training courses
38.
39.
Communication and Planning
40.
AUB leadership has a clear
vision of the future
3.6
53
23
4.4
77
6
41.
AUB has gone through
significant beneficial changes
over the last few years
3.7
54
21
4.4
75
7
42.
AUB leadership helps
employees adjust to change
3.2
36
26
4.0
61
12
43.
AUB leadership is responding
to important external issues
3.6
47
18
4.2
64
7
44.
AUB leadership is responding
to important internal issues
3.3
40
27
4.1
65
11
45.
I understand AUB’s mission
4.5
82
7
4.8
91
3
46.
AUB’s mission makes me feel
my job is important
4.1
65
12
4.4
78
7
47.
At work my opinion seems to
count
3.9
64
18
4.1
66
12
48.
Managers place a high level of
trust in their subordinates
3.5
45
21
3.9
61
14
49.
Managers at all levels work
together to achieve
organizational goals.
3.1
36
30
3.8
56
19
50.
I believe I am not at risk by
challenging rules
3.3
43
30
3.6
50
22
51.
Organization structure helps us to
operate efficiently
3.2
41
32
4.0
63
14
52.
I am aware of campus wide plans
and strategies
3.3
44
28
4.0
65
14
9
53.
I know what is expected of me
at work
4.5
83
9
4.7
86
5
54.
Management seeks input from
all levels of the organization
3.5
50
23
4.3
71
10
55.
I have a clear understanding of
my department’s goals and
priorities
4.3
77
10
4.5
81
8
56.
AUB management is genuinely
concerned about its employees
3.2
41
29
3.8
60
18
57.
AUB management treats employees
with respect
AUB management respects
individual differences
3.8
59
19
4.3
73
10
3.9
61
14
4.3
74
9
58.
59.
I have materials and equipment I
need to do my work right
4.0
67
14
4.2
73
13
60.
Management allocates resources I
need in a timely manner.
3.3
46
30
3.7
56
21
Mean
AUB
%
Satisfi
ed
AUB
%
Dissatisf.
AUB
Mean
AUB
MC
%
Satisfied
AUB
MC
%
Dissatisf.
AUB MC
Benefits and Rewards
61.
Fairness of the pay you get for the
work you do
2.6
31
50
2.7
31
46
62.
AUB’s total benefits package.
3.4
49
29
3.5
50
24
63.
Degree to which your pay is linked to
your performance
2.5
25
48
2.7
30
46
64.
Recognition and informal praise
received for good work
3.2
42
34
3.2
41
32
65.
Degree to which your pay matches
your responsibilities
2.6
27
49
2.6
27
47
66.
The effectiveness of AUB’s performance
appraisal process
2.4
18
50
2.9
33
38
67.
Fairness and objectivity of job
promotions
2.6
25
43
3.0
35
34
68.
Degree of overall job security at AUB
3.4
49
31
3.9
60
15
69.
Availability of opportunities for
advancement at AUB
2.9
31
36
3.4
47
28
70.
Adequacy of retirement benefits
3.0
32
30
3.5
45
20
10
Teamwork and
Coordination
71.
72.
73.
The team cooperation in your
work environment
The commitment of coworkers to do
quality work
Mean
AUB
3.8
3.9
The morale of the people with
whom you work
% Satisfied
AUB
%
Dissatisf.
AUB
58
19
60
17
Mean
AUB
MC
3.9
3.9
%
Satisfied
AUB
MC
%
Dissatisf.
AUB
MC
63
20
64
18
59
19
53
16
3.8
54
27
42
24
3.5
74.
The support from other AUB
departments that you need to do a
good job
3.8
3.3
%
Dissatisf.
AUB
Mean
AUB
MC
%
Satisfied
AUB
MC
59
18
4.0
63
12
3.8
44
7
3.8
44
3
77. Registrar’s Office
3.8
51
8
3.9
49
4
78 . Facilities Planning and Design Unit
(FPDU)
3.4
36
14
3.8
45
6
79. II Tel Communication
3.7
49
13
4.1
60
7
80. Physical Plant’s: Engineering
Department
3.7
49
12
4.2
64
5
81. Physical Plant’s: Custodial services
Department (janitorial)
3.8
54
17
4.1
59
5
82. Physical Plant’s: Grounds and
Transfer Department
3.8
47
7
4.0
53
4
83. Financial & Support Services:
Comptroller’s Office
3.5
49
24
3.9
56
11
84. Financial & Support Services:
Purchasing Department
3.3
33
20
3.7
46
11
85. Financial & Support Services:
Travel Office
3.6
40
10
3.7
44
7
86. HIP Office
3.9
56
13
4.0
62
12
87. Campus Human Resource Dept.
3.8
57
16
4.0
53
5
88. AUB MC Human Resources :
Recruitment services
3.4
26
5
4.0
62
13
89. AUB MC Human Resources: HR
Department
3.4
25
6
4.0
65
14
% Satisfied
AUB
3.8
76. Academic Care Processes and
System ACPS
Satisfaction Level with AUB
services
75.
11
Office of Information Technology
(IT)
Mean
AUB
%
Dissatisf.
AUB
MC
Overall Items
Mean
AUB
% Satisfied
AUB
%
Dissatisf.
AUB
Mean
AUB
MC
%
Satisfied
AUB
MC
%
Dissatisf.
AUB
MC
90. How satisfied are you with AUB as
an employee?
3.8
61
21
4.1
69
13
91. How satisfied are you with General
Conditions and Climate at AUB?
3.9
62
17
4.0
63
13
92. How satisfied are you with AUB
Policies and Procedures?
3.6
49
20
4.2
67
7
93. How satisfied are you with Training
and Development at AUB?
3.3
38
26
3.7
54
18
94. How satisfied are you with
Management at AUB?
3.2
40
29
3.7
52
16
95. How satisfied are you with
Communication and Planning at
AUB?
3.2
36
26
3.8
54
14
96. How satisfied are you with AUB
Benefits and Rewards?
3.0
37
35
3.6
47
19
97. How satisfied are you with
Teamwork and Coordination at
AUB?
3.4
42
23
3.7
53
20
12
Table 12. EMPLOYEE SURVEY 2012-13 Means (Academic and Non- Academic)
General Conditions and Climate
1.
At AUB I feel highly motivated to
do my work well
2.
I am proud to work at AUB
Academic
AUB
Academic
AUB MC
Non Academic
AUB
Non Academic
AUB-MC
3.9
3.7
3.7
3.7
4.1
4.2
4.3
4.4
3.
I often feel too much stress
and pressure in my job.
3.7
3.4
3.7
3.8
4.
I am given challenging
assignments
3.8
3.5
3.8
3.7
5.
I am satisfied with the
physical work conditions
3.3
3.4
3.6
3.4
6.
AUB is ethical in its
dealings
3.3
3.8
3.6
3.9
7.
In my area, quality is more
important than productivity
3.5
3.5
3.7
3.6
8.
At work I often do things
above and beyond job
requirements
4.4
4.1
4.2
3.8
9.
I am thinking about leaving
AUB in the next two years
2.8
2.8
2.6
2.4
10.
I feel a great deal of loyalty
towards AUB
4.0
4.0
4.3
4.2
11.
AUB deserves my loyalty
3.6
4.0
4.0
4.1
I have the authority to use
my judgment to solve
problems related to my job
3.9
3.7
3.9
3.7
I am happy to recommend
AUB as a good place at
work
3.7
3.8
3.9
4.0
3.5
3.6
3.7
3.5
12.
13.
14.
13
I have best friend at work
Management
Academic
AUB
Academic
AUB MC
Non
Academic
AUB
Non
Academic
AUB-MC
15.
My supervisor treats me fairly
4.1
3.9
3.9
3.8
16.
My supervisor keeps me
informed about what’s goingon
3.8
3.8
3.7
3.8
17.
My supervisor values my views
and participation
4.0
3.9
4.0
3.8
18.
My supervisor involves me in
decisions affecting my work
4.0
3.9
3.8
3.7
19.
My supervisor is competent
managing people
3.9
3.9
3.8
3.7
20.
My supervisor or someone at
work encourages my develop.
3.8
3.7
3.7
3.7
21.
My supervisor is friendly and
helpful
4.2
3.9
4.1
4.0
22.
My supervisor or someone at work
seems to care for me as a person
4.0
3.8
4.0
3.8
Academic
AUB
Academic
AUB MC
Non
Academic
AUB
Non
Academic
AUB-MC
Work procedures encourage
co-operation and effectiveness
across work groups
3.1
3.6
3.4
3.8
In my department, policies
interfere with my ability to do
my job well
2.9
2.8
3.0
2.9
I am well-informed of policies
and procedures related to work
3.5
3.8
3.8
4.0
3.0
3.4
3.3
3.5
Policies and Procedures
23.
24.
25.
26. I am satisfied with AUB’s
Human Resources policies
27.
The communication of AUB’s
policies is clear
3.1
3.6
3.5
3.8
28.
Overall, AUB’s policies and
procedures are: Clear
3.2
3.7
3.6
4.0
29. Overall, AUB’s policies and
procedures are: Easy to Use
3.0
3.4
3.5
3.8
30. Overall, AUB’s policies and
procedures are: Flexible
2.8
3.3
3.3
3.6
31. Overall, AUB’s policies and
procedures are: Up-to-date
3.0
3.3
3.3
3.9
14
32. Overall, AUB’s policies and
procedures are: Helpful to me
3.0
3.3
3.5
3.8
33. Overall, AUB’s policies and
procedures are: Others
2.9
2.5
3.7
3.9
AUB provides me with training
and development to help me do
my job effectively
3.5
3.2
3.2
3.7
35.
I had opportunities at work to
learn and grow
3.9
3.8
3.5
3.7
36.
My supervisor helps me decide
what training I need
2.9
3.2
3.2
3.4
37.
In the last twelve months I have
talked to someone about my
progress
Training courses that meet my
needs are available on a timely
basis
I am given the time to take
training courses
3.2
3.3
3.2
3.4
2.9
3.0
2.8
3.2
3.0
3.1
3.4
3.4
Academic
AUB
Academic
AUB MC
Non
Academic
AUB
Non
Academic
AUB-MC
Training and Development
34.
38.
39.
Communication and Planning
40.
AUB leadership has a clear
vision of the future
3.1
3.8
3.5
4.0
41.
AUB has gone through
significant beneficial changes
over the last few years
3.2
3.8
3.5
3.9
42.
AUB leadership helps
employees adjust to change
2.9
3.6
3.2
3.7
43.
AUB leadership is responding
to important external issues
3.1
3.7
3.5
3.8
44.
AUB leadership is responding
to important internal issues
2.8
3.6
3.3
3.7
45.
I understand AUB’s mission
3.9
4.1
4.0
4.2
46.
AUB’s mission makes me feel
my job is important
3.7
3.9
3.8
4.0
47.
At work my opinion seems to
count
3.5
3.7
3.7
3.6
48.
Managers place a high level of
trust in their subordinates
3.2
3.3
3.4
3.6
49.
Managers at all levels work
together to achieve
organizational goals.
2.9
3.5
3.2
3.5
I believe I am not at risk by
challenging rules
2.9
3.1
3.3
3.4
50.
15
51.
Organization structure helps us to
operate efficiently
2.8
3.3
3.2
3.6
52.
I am aware of campus wide plans
and strategies
3.0
3.6
3.3
3.6
53.
I know what is expected of me
at work
3.9
4.2
4.1
4.1
54.
Management seeks input from
all levels of the organization
3.0
3.5
3.4
3.8
55.
I have a clear understanding of
my department’s goals and
priorities
3.8
4.0
4.0
4.0
56.
AUB management is genuinely
concerned about its employees
2.9
3.3
3.2
3.5
57.
AUB management treats employees
with respect
AUB management respects
individual differences
3.2
3.7
3.6
3.8
3.4
3.6
3.7
3.9
58.
59.
I have materials and equipment I
need to do my work right
3.4
3.7
3.8
3.7
60.
Management allocates resources I
need in a timely manner.
2.9
3.2
3.3
3.4
Academic
AUB
Academic
AUB MC
Non
Academic
AUB
Non
Academic
AUB-MC
Benefits and Rewards
61.
Fairness of the pay you get for the
work you do
2.4
2.8
2.8
2.7
62.
AUB’s total benefits package.
2.8
3.1
3.4
3.2
63.
Degree to which your pay is linked to
your performance
2.4
2.6
2.7
2.7
64.
Recognition and informal praise
received for good work
2.9
3.2
3.1
3.0
65.
Degree to which your pay matches
your responsibilities
2.4
2.8
2.8
2.7
66.
The effectiveness of AUB’s performance
appraisal process
2.4
2.8
2.5
2.8
67.
Fairness and objectivity of job
promotions
2.6
2.9
2.7
2.9
68.
Degree of overall job security at AUB
2.5
3.1
3.5
3.5
69.
Availability of opportunities for
advancement at AUB
2.9
3.1
2.8
3.1
70.
Adequacy of retirement benefits
2.8
3.1
3.0
3.3
16
Teamwork and
Coordination
Academic AUB
Academic
AUB MC
Non
Academic
AUB
Non
Academic
AUB-MC
71.
The team cooperation in your
work environment
3.3
3.6
3.5
3.4
72.
The commitment of coworkers to do
quality work
3.4
3.5
3.5
3.5
73.
The morale of the people with
whom you work
3.2
3.5
3.3
3.4
74.
The support from other AUB
departments that you need to do a
good job
3.0
3.4
3.3
3.4
Academic AUB
Academic
AUB MC
Non
Academic
AUB
Non
Academic
AUB-MC
3.5
3.3
3.4
3.6
3.6
3.6
3.4
3.5
77. Registrar’s Office
3.4
3.6
3.6
3.5
78. Facilities Planning and Design Unit
(FPDU)
3.0
3.3
3.4
3.5
3.2
3.3
3.5
3.6
80. Physical Plant’s: Engineering
Department
3.2
3.6
3.5
3.7
81. Physical Plant’s: Custodial services
Department (janitorial)
3.3
3.7
3.5
3.6
82. Physical Plant’s: Grounds and
Transfer Department
3.4
3.6
3.5
3.5
83. Financial & Support Services:
Comptroller’s Office
3.0
3.1
3.4
3.5
84. Financial & Support Services:
Purchasing Department
2.8
3.1
3.4
3.4
85. Financial & Support Services:
Travel Office
3.1
3.3
3.5
3.4
3.2
3.5
3.6
3.5
87. Campus Human Resource Dept.
3.3
3.6
3.5
3.5
88. AUB MC Human Resources :
Recruitment services
3.2
3.4
3.3
3.5
3.1
3.4
3.3
3.6
Satisfaction Level with AUB
services
75.
76.
Office of Information Technology
(IT)
Academic Care Processes and
System ACPS
79. II Tel Communication
86. HIP Office
89. AUB MC Human Resources: HR
Department
17
Academic AUB
Academic
AUB MC
Non
Academic
AUB
Non
Academic
AUB-MC
90. How satisfied are you with AUB as
an employee?
3.3
3.6
3.5
3.6
91. How satisfied are you with General
Conditions and Climate at AUB?
3.4
3.3
3.6
3.6
92. How satisfied are you with AUB
Policies and Procedures?
3.1
3.4
3.4
3.7
93. How satisfied are you with Training
and Development at AUB?
3.1
3.2
3.1
3.4
94. How satisfied are you with
Management at AUB?
2.9
3.2
3.2
3.4
95. How satisfied are you with
Communication and Planning at
AUB?
2.8
3.3
3.2
3.4
96. How satisfied are you with AUB
Benefits and Rewards?
2.7
3.1
3.1
3.3
97. How satisfied are you with
Teamwork and Coordination at
AUB?
3.1
3.3
3.2
3.3
Overall Items
18
Table 13. EMPLOYEE SURVEY 2012-13 Means (Results by Grade Level)
General Conditions and Climate
1.
At AUB I feel highly motivated to do my
work well
2.
I am proud to work at AUB
Academic
Abov
e 12
10-12
7-9
4-6
Below 4
3.8
3.6
3.7
3.9
4.1
3.7
4.2
4.3
4.3
4.5
4.4
4.8
3.
I often feel too much stress and
pressure in my job.
3.6
3.7
3.8
3.7
4.1
3.3
4.
I am given challenging
assignments
3.7
3.9
3.7
3.6
3.5
3.3
5.
I am satisfied with the physical
work conditions
3.3
3.7
3.4
3.5
2.9
3.9
6.
AUB is ethical in its dealings
3.4
3.6
3.7
3.9
4.1
4.5
7.
In my area, quality is more
important than productivity
3.5
3.6
3.5
3.7
4.2
4.3
8.
At work I often do things above
and beyond job requirements
4.3
4.3
4.0
3.8
3.8
3.1
9.
I am thinking about leaving AUB
in the next two years
2.8
2.5
2.6
2.3
2.1
2.5
10.
I feel a great deal of loyalty
towards AUB
4.0
4.3
4.2
4.2
4.3
4.6
11.
AUB deserves my loyalty
3.7
4.0
4.0
4.1
4.3
4.5
12.
I have the authority to use my
3.8
4.0
3.7
3.6
3.9
4.3
3.7
3.8
3.9
4.1
4.3
4.5
3.5
3.5
3.4
3.6
3.9
4.3
Academic
Above
12
10-12
7-9
4-6
Below 4
judgment to solve problems related
to my job
13.
14.
I am happy to recommend AUB
as a good place at work
I have best friend at work
Management
15.
My supervisor treats me fairly
4.0
4.0
3.7
3.8
4.0
4.5
16.
My supervisor keeps me informed
about what’s going on
3.8
3.7
3.7
3.8
4.1
4.2
17.
My supervisor values my views and
participation
4.0
4.0
3.7
3.8
4.0
4.2
18.
My supervisor involves me in
decisions affecting my work
4.0
3.9
3.6
3.7
4.0
3.8
19.
My supervisor is competent
managing people
3.9
3.8
3.6
3.8
4.0
4.5
19
20.
My supervisor or someone at work
encourages my develop.
3.8
3.7
3.7
3.7
3.9
4.1
21.
My supervisor is friendly and
helpful
4.2
4.2
3.8
4.0
4.3
4.5
22.
My supervisor or someone at work
seems to care for me as a person
4.0
4.0
3.8
3.8
4.0
4.3
Academic
Above
12
10-12
7-9
4-6
Below 4
Work procedures encourage cooperation and effectiveness across
work groups
3.2
3.3
3.6
3.8
4.1
4.1
In my department, policies
interfere with my ability to do my
job well
2.8
2.8
3.0
3.1
2.9
2.5
I am well-informed of policies and
procedures related to work
3.5
3.7
3.9
4.1
4.0
4.2
3.1
3.2
3.4
3.7
3.8
4.1
3.2
3.4
3.7
3.9
3.9
4.3
28. Overall, AUB’s policies and
procedures are: Clear
3.3
3.5
3.8
4.1
4.0
4.1
29. Overall, AUB’s policies and
procedures are: Easy to Use
3.1
3.5
3.7
3.9
3.9
4.1
30. Overall, AUB’s policies and
procedures are: Flexible
2.9
3.2
3.4
3.7
3.9
4.2
31. Overall, AUB’s policies and
procedures are: Up-to-date
3.1
3.2
3.8
3.9
3.9
4.4
32. Overall, AUB’s policies and
procedures are: Helpful to me
3.1
3.4
3.7
3.8
4.0
4.3
33. Overall, AUB’s policies and
procedures are: Others
2.8
3.3
3.7
4.1
4.1
4.7
Training and Development
Academic
Above
12
10-12
7-9
4-6
Below 4
AUB provides me with training and
development to help me do my job
effectively
3.4
3.1
3.5
3.9
3.8
4.5
I had opportunities at work to learn
and grow
3.9
3.5
3.5
3.8
3.6
4.4
3.0
3.1
3.2
3.5
3.5
4.7
Policies and Procedures
23.
24.
25.
26. I am satisfied with AUB’s Human
Resources policies
27.
34.
35.
36.
The communication of AUB’s
policies is clear
My supervisor helps me decide what
training I need
20
37.
38.
39.
In the last twelve months I have
talked to someone about my progress
Training courses that meet my
needs are available on a timely
basis
I am given the time to take training
courses
Communication and Planning
3.3
3.2
3.3
3.6
3.3
4.3
2.9
2.7
3.0
3.5
3.2
4.1
3.0
3.3
3.3
3.5
3.9
4.2
Academic
Above
12
10-12
7-9
4-6
Below 4
40.
AUB leadership has a clear vision
of the future
3.2
3.6
3.8
4.0
4.0
4.3
41.
AUB has gone through significant
beneficial changes over the last few
years
3.4
3.6
3.8
3.9
3.8
4.1
42.
AUB leadership helps employees
adjust to change
3.1
3.2
3.5
3.8
4.0
4.5
43.
AUB leadership is responding to
important external issues
3.2
3.5
3.7
3.7
4.1
4.1
44.
AUB leadership is responding to
important internal issues
3.0
3.3
3.6
3.8
4.2
4.3
45.
I understand AUB’s mission
4.0
4.2
4.1
4.3
3.9
4.2
46.
AUB’s mission makes me feel my
job is important
3.7
3.9
3.9
4.0
3.6
3.7
47.
At work my opinion seems to count
3.6
3.8
3.5
3.6
3.9
3.8
48.
Managers place a high level of
trust in their subordinates
3.2
3.4
3.5
3.6
3.9
4.0
49.
Managers at all levels work
together to achieve organizational
goals.
3.0
3.1
3.4
3.7
3.4
2.3
50.
I believe I am not at risk by challenging
rules
2.9
3.2
3.2
3.5
4.0
4.1
51.
Organization structure helps us to
operate efficiently
2.9
3.2
3.5
3.8
3.6
3.9
52.
I am aware of campus wide plans and
strategies
3.1
3.3
3.4
3.6
4.1
3.9
53.
I know what is expected of me at
work
3.9
4.1
4.1
4.2
4.0
4.1
54.
Management seeks input from all
levels of the organization
3.1
3.4
3.7
3.9
4.1
4.2
55.
I have a clear understanding of my
department’s goals and priorities
3.9
4.0
4.0
4.1
3.8
4.3
56.
AUB management is genuinely
concerned about its employees
AUB management treats employees
with respect
AUB management respects
individual differences
3.0
3.2
3.3
3.6
3.9
4.1
3.4
3.6
3.7
3.9
3.9
3.9
3.4
3.7
3.8
3.8
3.9
4.3
57.
58.
21
59.
I have materials and equipment I need
to do my work right
3.5
3.7
3.7
3.9
3.7
4.1
60.
Management allocates resources I need in
a timely manner.
3.0
3.2
3.3
3.6
2.9
3.6
Academic
Above
12
10-12
7-9
4-6
Below 4
Benefits and Rewards
61.
Fairness of the pay you get for the work
you do
2.5
2.7
2.7
2.7
3.5
3.5
62.
AUB’s total benefits package.
2.9
3.5
3.2
3.3
3.1
3.5
63.
Degree to which your pay is linked to your
performance
2.4
2.6
2.6
2.9
3.1
3.5
64.
Recognition and informal praise received
for good work
2.9
3.2
2.8
3.1
2.9
3.4
65.
Degree to which your pay matches your
responsibilities
2.5
2.6
2.6
2.8
3.3
3.4
66.
The effectiveness of AUB’s performance
appraisal process
2.5
2.5
2.6
3.1
2.5
3.0
67.
Fairness and objectivity of job promotions
2.7
2.7
2.6
2.9
3.9
4.1
68.
Degree of overall job security at AUB
2.7
3.5
3.4
3.7
3.4
3.0
69.
Availability of opportunities for
advancement at AUB
2.9
2.9
2.9
3.2
3.2
3.2
70.
Adequacy of retirement benefits
2.8
3.0
3.1
3.4
3.7
3.7
Academic
Above
12
10-12
7-9
4-6
Below 4
Teamwork and Coordination
71.
The team cooperation in your work
environment
3.4
3.5
3.4
3.5
3.7
3.6
72.
The commitment of coworkers to do quality
work
3.4
3.5
3.4
3.6
3.6
3.6
73.
The morale of the people with whom you
work
3.3
3.2
3.3
3.5
3.5
3.7
74.
The support from other AUB
departments that you need to do a good
job
3.0
3.1
3.3
3.6
3.5
3.3
Academic
Above
12
10-12
7-9
4-6
Below 4
3.4
3.2
3.6
3.8
3.5
3.5
Satisfaction Level with AUB
services
75.
Office of Information Technology (IT)
76 .
Academic Care Processes and System
ACPS
3.6
3.3
3.4
3.6
3.5
3.3
77.
Registrar’s Office
3.4
3.4
3.5
3.6
3.6
3.4
78 . Facilities Planning and Design Unit
( FPDU)
3.0
3.3
3.4
3.5
3.8
3.5
79.
II Tel Communication
3.2
3.3
3.6
3.7
3.9
3.5
80.
Physical Plant’s: Engineering
Department
3.3
3.5
3.6
3.7
3.7
3.6
22
Physical Plant’s: Custodial services
Department (janitorial)
3.3
3.4
3.6
3.7
3.6
3.5
82. Physical Plant’s: Grounds and Transfer
Department
3.4
3.5
3.5
3.7
3.6
3.7
83. Financial & Support Services:
Comptroller’s Office
3.0
3.1
3.6
3.7
3.6
3.6
84. Financial & Support Services:
Purchasing Department
2.8
3.2
3.4
3.5
3.4
3.6
85. Financial & Support Services: Travel
Office
3.2
3.3
3.4
3.5
3.7
3.6
86. HIP Office
3.3
3.5
3.5
3.7
3.8
3.7
87. Campus Human Resource Dept.
3.3
3.3
3.5
3.7
3.8
3.8
88. AUB MC Human Resources :
Recruitment services
3.2
3.2
3.3
3.7
3.9
3.9
89. AUB MC Human Resources: HR
Department
3.2
3.2
3.3
3.8
4.0
4.2
Academic
Above
12
10-12
7-9
4-6
Below 4
90. How satisfied are you with AUB as an
employee?
3.3
3.5
3.5
3.7
3.8
4.2
91. How satisfied are you with General
Conditions and Climate at AUB?
3.4
3.5
3.5
3.7
3.7
4.1
92. How satisfied are you with AUB
Policies and Procedures?
3.1
3.4
3.6
3.7
3.7
4.2
93. How satisfied are you with Training
and Development at AUB?
3.1
2.9
3.3
3.5
3.8
4.2
94. How satisfied are you with Management
at AUB?
2.9
3.2
3.2
3.4
3.6
3.8
95. How satisfied are you with
Communication and Planning at AUB?
2.9
3.2
3.4
3.6
3.3
3.2
96. How satisfied are you with AUB
Benefits and Rewards?
2.8
3.1
3.1
3.3
3.8
4.0
97. How satisfied are you with Teamwork
and Coordination at AUB?
3.2
3.1
3.3
3.5
3.3
3.0
81.
Overall Items
23
14. EMPLOYEE SURVEY 2012-13 Means (Results by Educational Level)
Some High
School or less
Completed
High School
Some
College
Completed
College
Graduate
School
At AUB I feel highly motivated to
do my work well
4.0
4.1
3.8
3.7
3.7
I am proud to work at AUB
4.6
4.7
4.3
4.4
4.3
General Conditions and Climate
1.
2.
3.
I often feel too much stress and
pressure in my job.
3.9
3.6
3.8
3.8
3.7
4.
I am given challenging
assignments
3.8
3.3
3.7
3.7
3.9
5.
I am satisfied with the physical
work conditions
3.5
3.6
3.3
3.4
3.4
6.
AUB is ethical in its dealings
4.3
4.2
3.6
3.8
3.6
7.
In my area, quality is more
important than productivity
4.3
3.9
3.6
3.6
3.6
At work I often do things above
and beyond job requirements
3.8
3.9
3.8
4.0
4.1
I am thinking about leaving
AUB in the next two years
2.4
2.1
2.2
2.5
2.7
I feel a great deal of loyalty
towards AUB
4.6
4.5
4.3
4.1
4.2
11.
AUB deserves my loyalty
4.4
4.4
4.2
4.0
3.9
12.
I have the authority to use my
judgment to solve problems
related to my job
4.0
3.9
3.8
3.7
3.9
I am happy to recommend AUB
as a good place at work
4.3
4.4
4.1
4.0
3.8
I have best friend at work
4.2
3.7
3.8
3.5
3.5
8.
9.
10.
13.
14.
24
Management
Some High
School or less
Completed
High School
Some
College
Completed
College
Graduate
School
3.8
3.9
3.9
3.8
4.0
15.
My supervisor treats me fairly
16.
My supervisor keeps me
informed about what’s going on
4.0
3.8
3.7
3.8
3.8
17.
My supervisor values my views
and participation
3.9
3.9
3.7
3.8
4.0
18.
My supervisor involves me in
decisions affecting my work
3.8
3.9
3.6
3.7
3.9
19.
My supervisor is competent
managing people
4.0
4.0
3.7
3.7
3.7
20.
My supervisor or someone at
work encourages my develop.
4.0
3.9
3.6
3.7
3.8
21.
My supervisor is friendly and
helpful
4.1
4.0
4.1
4.0
4.1
22.
My supervisor or someone at work
seems to care for me as a person
4.0
4.0
4.0
3.7
3.9
Some High
School or less
Completed
High School
Some
College
Completed
College
Graduate
School
Work procedures encourage cooperation and effectiveness
across work groups
4.1
3.8
3.9
3.7
3.5
In my department, policies
interfere with my ability to do
my job well
3.0
3.1
3.1
3.0
2.8
I am well-informed of policies
and procedures related to work
4.1
4.0
4.0
4.0
3.7
3.8
3.9
3.8
3.4
3.2
4.0
4.0
3.9
3.7
3.4
28. Overall, AUB’s policies and
procedures are: Clear
4.1
4.0
3.9
3.9
3.6
29. Overall, AUB’s policies and
procedures are: Easy to Use
4.1
4.0
3.8
3.7
3.4
4.0
3.8
3.8
3.4
3.1
4.1
3.8
3.9
3.8
3.3
Policies and Procedures
23.
24.
25.
26. I am satisfied with AUB’s
Human Resources policies
27.
The communication of AUB’s
policies is clear
30. Overall, AUB’s policies and
procedures are: Flexible
31. Overall, AUB’s policies and
procedures are: Up-to-date
25
32 . Overall, AUB’s policies and
procedures are: Helpful to me
4.0
3.8
3.8
3.7
3.4
33. Overall, AUB’s policies and
procedures are: Others
4.3
3.9
4.1
3.7
3.3
Training and Development
Some High
School or less
Completed
High School
Some
College
Completed
College
Graduate
School
34. AUB provides me with training
and development to help me do my
job effectively
4.3
3.8
3.6
3.5
3.3
35. I had opportunities at work to
learn and grow
3.9
3.9
3.6
3.6
3.6
3.9
3.5
3.3
3.3
3.2
3.6
3.5
3.1
3.3
3.3
3.7
3.3
3.2
3.0
2.9
3.8
3.6
3.7
3.4
3.2
Some High
School or less
Completed
High School
Some
College
Completed
College
Graduate
School
36.
My supervisor helps me decide
what training I need
37.
In the last twelve months I have
talked to someone about my
progress
Training courses that meet my
needs are available on a timely
basis
I am given the time to take
training courses
38.
39.
Communication and Planning
40.
AUB leadership has a clear
vision of the future
4.2
3.9
3.8
3.8
3.6
41.
AUB has gone through
significant beneficial changes
over the last few years
4.1
3.9
3.6
3.8
3.6
42.
AUB leadership helps
employees adjust to change
4.0
3.8
3.8
3.6
3.2
43.
AUB leadership is responding to
important external issues
3.9
3.8
3.8
3.6
3.5
44.
AUB leadership is responding to
important internal issues
4.2
3.8
3.8
3.6
3.3
45.
I understand AUB’s mission
4.3
4.2
4.0
4.1
4.2
46.
AUB’s mission makes me feel
my job is important
4.3
3.8
3.8
3.9
3.9
47.
At work my opinion seems to
count
3.9
3.6
3.6
3.5
3.7
48.
Managers place a high level of
trust in their subordinates
3.9
3.7
3.6
3.5
3.4
49.
Managers at all levels work
together to achieve
organizational goals.
3.6
3.3
3.5
3.5
3.2
I believe I am not at risk by
challenging rules
3.7
3.7
3.7
3.2
3.2
50.
26
51.
Organization structure helps us to
operate efficiently
3.9
3.7
3.6
3.5
3.2
52.
I am aware of campus wide plans
and strategies
4.1
3.9
3.8
3.4
3.3
53.
I know what is expected of me
at work
4.4
4.1
4.0
4.1
4.1
54.
Management seeks input from
all levels of the organization
4.2
3.8
3.7
3.7
3.5
55.
I have a clear understanding of
my department’s goals and
priorities
4.2
4.0
4.0
4.0
3.9
56.
AUB management is genuinely
concerned about its employees
4.1
3.6
3.6
3.3
3.2
57.
AUB management treats employees
with respect
AUB management respects
individual differences
4.2
3.9
3.7
3.7
3.6
4.2
3.8
3.6
3.7
3.7
58.
59.
I have materials and equipment I
need to do my work right
4.0
3.9
3.6
3.7
3.7
60.
Management allocates resources I
need in a timely manner.
3.5
3.4
3.1
3.4
3.2
Some High
School or less
Completed
High School
Some
College
Completed
College
Graduate
School
Benefits and Rewards
61.
Fairness of the pay you get for the
work you do
3.4
3.3
3.2
2.5
2.6
62.
AUB’s total benefits package.
3.6
3.3
3.3
3.2
3.2
63.
Degree to which your pay is linked to
your performance
3.4
3.1
3.1
2.6
2.5
64.
Recognition and informal praise
received for good work
3.3
3.2
3.0
2.9
3.0
65.
Degree to which your pay matches
your responsibilities
3.5
3.3
3.0
2.6
2.5
66.
The effectiveness of AUB’s performance
appraisal process
3.0
2.9
2.9
2.7
2.5
67.
Fairness and objectivity of job
promotions
3.6
3.2
3.1
2.8
2.6
68.
Degree of overall job security at AUB
3.7
3.4
3.4
3.5
3.4
69.
Availability of opportunities for
advancement at AUB
3.2
3.4
3.1
3.0
2.8
70.
Adequacy of retirement benefits
3.7
3.3
3.4
3.1
3.0
Some High
School or less
Completed
High School
Some
College
Completed
College
Graduate
School
3.6
3.3
3.6
3.6
3.5
Teamwork and Coordination
71.
The team cooperation in your work
environment
27
72.
The commitment of coworkers to do
quality work
3.7
3.4
3.6
3.6
3.5
73.
The morale of the people with whom
you work
3.7
3.6
3.4
3.4
3.3
74.
The support from other AUB
departments that you need to do a
good job
3.5
3.5
3.7
3.3
3.2
Some High
School or less
Completed
High School
Some
College
Completed
College
Graduate
School
Satisfaction Level with AUB
services
75.
Office of Information Technology
(IT)
3.5
3.6
3.7
3.7
3.4
76.
Academic Care Processes and
System ACPS
3.4
3.5
3.5
3.5
3.4
77.
Registrar’s Office
3.5
3.7
3.5
3.5
3.4
78.
Facilities Planning and Design Unit
(FPDU)
3.6
3.6
3.5
3.5
3.3
79.
II Tel Communication
3.6
3.8
3.8
3.6
3.4
80.
Physical Plant’s: Engineering
Department
3.5
3.7
3.6
3.6
3.5
81.
Physical Plant’s:Custodial services
Department (janitorial)
3.5
3.6
3.7
3.6
3.4
82.
Physical Plant’s: Grounds and
Transfer Department
3.5
3.4
3.7
3.6
3.5
83.
Financial & Support Services:
Comptroller’s Office
3.5
3.7
3.8
3.5
3.3
84.
Financial & Support Services:
Purchasing Department
3.4
3.5
3.6
3.4
3.2
Financial & Support Services:
Travel Office
3.6
3.6
3.4
3.4
3.3
86 .
HIP Office
3.7
3.9
3.7
3.5
3.5
87.
Campus Human Resource Dept.
3.8
3.8
3.8
3.6
3.3
88.
AUB MC Human Resources :
Recruitment services
3.8
3.7
3.7
3.5
3.2
89 .
AUB MC Human Resources: HR
Department
4.1
3.8
3.8
3.4
3.2
Some High
School or less
Completed
High School
Some
College
Completed
College
Graduate
School
85.
Overall Items
90.
How satisfied are you with AUB as an
employee?
4.0
3.9
3.8
3.5
3.4
91.
How satisfied are you with General
Conditions and Climate at AUB?
3.8
3.8
3.7
3.6
3.5
92.
How satisfied are you with AUB
Policies and Procedures?
3.9
3.8
3.7
3.6
3.4
93.
How satisfied are you with Training
and Development at AUB?
3.9
3.6
3.5
3.3
3.0
28
94. How satisfied are you with
Management at AUB?
3.7
3.6
3.5
3.3
3.1
95. How satisfied are you with
Communication and Planning at AUB?
3.5
3.5
3.5
3.4
3.2
9 6. How satisfied are you with AUB
Benefits and Rewards?
3.7
3.5
3.5
3.1
3.0
97. How satisfied are you with Teamwork
and Coordination at AUB?
3.2
3.3
3.7
3.4
3.2
29
Table 15. EMPLOYEE SURVEY 2012-13 Means (Results by Years at AUB)
General Conditions and Climate
Less than 1
year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
1. At AUB I feel highly motivated to do my
work well
4.2
3.6
3.5
3.7
4.0
2. I am proud to work at AUB
4.6
4.2
4.1
4.3
4.6
3. I often feel too much stress and
pressure in my job.
3.5
3.7
3.8
4.0
3.7
4.
I am given challenging
assignments
3.8
3.8
3.6
3.7
3.7
5.
I am satisfied with the physical
work conditions
3.5
3.3
3.3
3.5
3.7
6.
AUB is ethical in its dealings
4.0
3.6
3.4
3.7
3.9
7.
In my area, quality is more
important than productivity
3.8
3.5
3.5
3.6
3.7
At work I often do things above
and beyond job requirements
3.7
4.1
4.2
4.3
4.1
I am thinking about leaving
AUB in the next two years
2.4
2.8
2.9
2.5
2.0
I feel a great deal of loyalty
towards AUB
4.1
4.0
4.0
4.4
4.6
11.
AUB deserves my loyalty
4.2
3.7
3.6
4.1
4.4
12.
I have the authority to use my
judgment to solve problems
related to my job
3.9
3.7
3.8
3.8
4.0
I am happy to recommend AUB
as a good place at work
4.2
3.8
3.6
3.9
4.2
I have best friend at work
3.4
3.5
3.5
3.6
3.9
8.
9.
10.
13.
14.
30
Management
Less than 1
year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
4.2
3.9
3.8
3.8
3.9
15.
My supervisor treats me fairly
16.
My supervisor keeps me
informed about what’s goingon
4.1
3.8
3.7
3.6
3.7
17.
My supervisor values my views
and participation
4.1
4.0
3.8
3.8
3.9
18.
My supervisor involves me in
decisions affecting my work
4.0
3.9
3.7
3.7
3.7
19.
My supervisor is competent
managing people
4.0
3.8
3.6
3.7
3.8
20.
My supervisor or someone at
work encourages my develop.
4.0
3.8
3.6
3.6
3.7
21.
My supervisor is friendly and
helpful
4.3
4.1
4.1
4.0
4.0
22.
My supervisor or someone at work
seems to care for me as a person
4.1
3.9
3.8
3.7
3.9
Less than 1
year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
Work procedures encourage cooperation and effectiveness
across work groups
3.8
3.5
3.2
3.5
3.7
In my department, policies
interfere with my ability to do
my job well
2.9
3.0
2.9
2.8
3.0
I am well-informed of policies
and procedures related to work
3.8
3.7
3.7
3.9
4.1
3.7
3.2
3.0
3.4
3.8
3.8
3.4
3.3
3.6
4.0
28 . Overall, AUB’s policies and
procedures are: Clear
3.9
3.6
3.4
3.8
4.0
29. Overall, AUB’s policies and
procedures are: Easy to Use
3.8
3.4
3.3
3.7
3.9
3.6
3.1
3.1
3.4
3.7
Policies and Procedures
23.
24.
25.
26. I am satisfied with AUB’s
Human Resources policies
27.
The communication of AUB’s
policies is clear
30. Overall, AUB’s policies and
procedures are: Flexible
31
31. Overall, AUB’s policies and
procedures are: Up-to-date
3.7
3.4
3.3
3.6
3.8
32. Overall, AUB’s policies and
procedures are: Helpful to me
3.8
3.3
3.3
3.6
3.8
33. Overall, AUB’s policies and
procedures are: Others
3.5
3.6
3.3
3.8
4.1
Training and Development
Less than 1
year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
34. AUB provides me with training
and development to help me do my
job effectively
3.7
3.3
3.2
3.5
3.9
35. I had opportunities at work to learn
and grow
3.9
3.6
3.5
3.6
4.0
3.7
3.2
2.9
3.2
3.4
3.5
3.3
3.3
3.2
3.4
3.3
2.9
2.8
3.0
3.4
3.5
3.2
3.1
3.4
3.6
Less than 1
year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
36.
My supervisor helps me decide
what training I need
37.
In the last twelve months I have
talked to someone about my
progress
Training courses that meet my
needs are available on a timely
basis
I am given the time to take
training courses
38.
39.
Communication and Planning
40.
AUB leadership has a clear
vision of the future
4.0
3.5
3.5
3.6
3.9
41.
AUB has gone through
significant beneficial changes
over the last few years
4.0
3.6
3.5
3.6
3.9
42.
AUB leadership helps
employees adjust to change
3.8
3.3
3.0
3.4
3.7
43.
AUB leadership is responding to
important external issues
3.8
3.5
3.3
3.6
3.7
44.
AUB leadership is responding to
important internal issues
3.8
3.3
3.1
3.4
3.8
45.
I understand AUB’s mission
4.2
3.9
4.0
4.2
4.3
46.
AUB’s mission makes me feel
my job is important
4.0
3.7
3.6
4.1
4.1
47.
At work my opinion seems to
count
3.9
3.5
3.6
3.7
3.7
48.
Managers place a high level of
trust in their subordinates
3.8
3.4
3.2
3.3
3.6
49.
Managers at all levels work
together to achieve
organizational goals.
3.8
3.2
2.9
3.2
3.4
32
50.
I believe I am not at risk by
challenging rules
3.4
3.1
3.0
3.2
3.5
51.
Organization structure helps us to
operate efficiently
3.8
3.2
2.9
3.3
3.7
52.
I am aware of campus wide plans
and strategies
3.5
3.2
3.2
3.6
3.6
53.
I know what is expected of me
at work
4.2
3.9
4.0
4.1
4.2
54.
Management seeks input from
all levels of the organization
3.9
3.4
3.2
3.5
3.7
55.
I have a clear understanding of
my department’s goals and
priorities
4.2
3.8
3.9
4.0
4.1
56.
AUB management is genuinely
concerned about its employees
3.8
3.2
2.9
3.1
3.5
57.
AUB management treats employees
with respect
AUB management respects
individual differences
4.1
3.5
3.4
3.6
3.7
4.1
3.6
3.5
3.6
3.8
58.
59.
I have materials and equipment I
need to do my work right
3.8
3.6
3.6
3.7
3.9
60.
Management allocates resources I
need in a timely manner.
3.6
3.2
3.0
3.2
3.5
Less than 1
year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
Benefits and Rewards
61.
Fairness of the pay you get for the
work you do
2.9
2.6
2.4
2.7
3.0
62.
AUB’s total benefits package.
3.6
3.0
2.9
3.1
3.5
63.
Degree to which your pay is linked to
your performance
3.0
2.5
2.4
2.5
3.0
64.
Recognition and informal praise
received for good work
3.4
2.9
2.8
2.7
3.1
65.
Degree to which your pay matches
your responsibilities
3.0
2.6
2.4
2.5
3.0
66.
The effectiveness of AUB’s performance
appraisal process
3.3
2.5
2.3
2.4
2.9
67.
Fairness and objectivity of job
promotions
3.3
2.7
2.6
2.7
2.9
68.
Degree of overall job security at AUB
3.7
3.2
3.1
3.1
3.5
69.
Availability of opportunities for
advancement at AUB
3.4
2.9
2.7
2.9
3.1
70.
Adequacy of retirement benefits
3.4
3.1
2.8
2.9
3.2
33
Teamwork and Coordination
Less than
1 year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
71.
The team cooperation in your work
environment
3.7
3.4
3.2
3.3
3.6
72.
The commitment of coworkers to do
quality work
3.7
3.5
3.3
3.3
3.7
73.
The morale of the people with whom
you work
3.6
3.3
3.0
3.2
3.5
74.
The support from other AUB
departments that you need to do a
good job
3.4
3.2
3.1
3.3
3.4
Less than
1 year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
Satisfaction Level with AUB
services
75.
Office of Information Technology (IT)
3.8
3.4
3.3
3.5
3.7
76.
Academic Care Processes and System
ACPS
3.7
3.4
3.4
3.4
3.6
3.7
3.4
3.3
3.5
3.7
3.5
3.3
3.2
3.3
3.5
3.6
3.4
3.4
3.6
3.6
80. Physical Plant’s: Engineering
Department
3.6
3.5
3.6
3.5
3.6
81. Physical Plant’s: Custodial services
Department (janitorial)
3.7
3.4
3.5
3.5
3.6
82. Physical Plant’s: Grounds and Transfer
Department
3.6
3.5
3.5
3.5
3.6
83. Financial & Support Services:
Comptroller’s Office
3.6
3.2
3.2
3.3
3.6
84. Financial & Support Services:
Purchasing Department
3.4
3.1
3.1
3.2
3.5
85. Financial & Support Services:Travel
Office
3.5
3.3
3.3
3.4
3.5
3.6
3.4
3.4
3.5
3.8
87. Campus Human Resource Dept.
3.7
3.4
3.3
3.4
3.7
88. AUB MC Human Resources :
Recruitment services
3.6
3.3
3.1
3.3
3.6
3.6
3.3
3.2
3.4
3.7
Less than
1 year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
3.8
3.4
3.3
3.5
3.9
77.
Registrar’s Office
78.
Facilities Planning and Design Unit
(FPDU)
79.
II Tel Communication
86. HIP Office
89. AUB MC Human Resources:HR
Department
Overall Items
90. How satisfied are you with AUB as an
employee?
34
91. How satisfied are you with General
Conditions and Climate at AUB?
3.8
3.4
3.4
3.4
3.8
92. How satisfied are you with AUB Policies
and Procedures?
3.7
3.3
3.2
3.5
3.8
93. How satisfied are you with Training and
Development at AUB?
3.5
3.1
3.0
3.2
3.6
94. How satisfied are you with Management
at AUB?
3.6
3.1
3.0
3.0
3.4
95. How satisfied are you with
Communication and Planning at AUB?
3.6
3.1
3.0
3.1
3.5
96. How satisfied are you with AUB Benefits
and Rewards?
3.5
3.0
3.0
3.0
3.4
97. How satisfied are you with Teamwork
and Coordination at AUB?
3.7
3.3
3.0
3.1
3.4
35
Table 16. EMPLOYEE SURVEY 2012-13 Means (Results by Age)
General Conditions and Climate
Under
25
25-34
35-44
45-54
55-64
65 and
older
1.
At AUB I feel highly motivated to
do my work well
4.0
3.6
3.7
4.0
4.0
4.0
2.
I am proud to work at AUB
4.1
4.2
4.3
4.6
4.5
4.1
3.
I often feel too much stress and
pressure in my job.
2.3
3.7
3.9
3.8
3.6
2.3
4.
I am given challenging
assignments
3.2
3.7
3.7
3.8
3.8
3.2
5.
I am satisfied with the physical
work conditions
3.4
3.4
3.3
3.6
3.8
3.4
6.
AUB is ethical in its dealings
3.9
3.7
3.5
3.9
3.8
3.9
7.
In my area, quality is more
important than productivity
3.5
3.6
3.4
3.8
3.8
3.5
8.
At work I often do things above
and beyond job requirements
4.5
4.0
4.2
4.0
4.4
4.5
9.
I am thinking about leaving
AUB in the next two years
2.2
2.8
2.5
2.3
2.2
2.2
10.
I feel a great deal of loyalty
towards AUB
4.8
4.0
4.1
4.5
4.6
4.8
11.
AUB deserves my loyalty
4.5
3.8
3.9
4.3
4.4
4.5
12.
I have the authority to use my
judgment to solve problems
related to my job
4.4
3.8
3.7
4.0
4.0
4.4
13.
I am happy to recommend
AUB as a good place at work
4.5
3.8
3.7
4.3
4.2
4.5
14.
I have best friend at work
3.5
3.5
3.5
3.7
3.8
3.5
Under
25
25-34
35-44
45-54
55-64
65 and
older
Management
15.
My supervisor treats me fairly
4.1
3.9
3.8
4.0
3.8
4.1
16.
My supervisor keeps me
informed about what’s goingon
3.8
3.9
3.6
3.8
3.7
3.8
17.
My supervisor values my views
and participation
4.1
3.9
3.8
4.0
3.8
4.1
18.
My supervisor involves me in
decisions affecting my work
4.2
3.8
3.7
3.9
3.8
4.2
36
19.
My supervisor is competent
managing people
4.0
3.7
3.7
3.9
3.8
4.0
20.
My supervisor or someone at
work encourages my develop.
3.3
3.8
3.6
3.8
3.7
3.3
21.
My supervisor is friendly and
helpful
4.1
4.1
4.0
4.1
4.0
4.1
22.
My supervisor or someone at work
seems to care for me as a person
3.6
4.0
3.7
4.0
3.9
3.6
Under
25
25-34
35-44
45-54
55-64
65 and
older
3.6
3.3
3.7
3.5
3.2
3.0
2.9
2.8
3.0
2.1
3.8
3.6
4.0
3.9
4.4
3.2
3.1
3.6
3.8
4.0
3.5
3.3
3.8
3.7
4.1
3.7
3.5
3.8
3.7
3.9
3.5
3.4
3.7
3.6
3.6
3.3
3.1
3.5
3.5
3.3
3.6
3.2
3.7
3.7
3.5
3.5
3.3
3.7
3.7
3.2
3.6
3.3
4.1
3.8
1.0
3.4
3.3
3.8
3.8
3.8
3.6
3.5
3.9
4.0
4.3
Policies and Procedures
23.
24.
25.
Work procedures encourage
co-operation and effectiveness
across work groups
3.9
In my department, policies
interfere with my ability to do
my job well
3.0
I am well-informed of policies
and procedures related to work
3.9
26. I am satisfied with AUB’s
3.7
Human Resources policies
27.
The communication of AUB’s
policies is clear
3.8
28 . Overall, AUB’s policies and
procedures are: Clear
4.0
29 . Overall, AUB’s policies and
procedures are: Easy to Use
3.8
30. Overall, AUB’s policies and
procedures are: Flexible
3.5
31. Overall, AUB’s policies and
procedures are: Up-to-date
3.9
32. Overall, AUB’s policies and
procedures are: Helpful to me
3.8
33. Overall, AUB’s policies and
procedures are: Others
3.9
Training and Development
34. AUB provides me with training and
development to help me do my job
effectively
3.6
35. I had opportunities at work to learn
and grow
3.8
37
36.
My supervisor helps me decide
what training I need
3.4
37.
In the last twelve months I have
talked to someone about my
progress
Training courses that meet my
needs are available on a timely
basis
I am given the time to take
training courses
3.4
38.
39.
Communication and Planning
3.3
3.0
3.4
3.3
2.1
3.4
3.1
3.5
3.2
2.3
3.0
2.8
3.4
3.3
2.8
3.3
3.1
3.6
3.5
2.8
Under
25
25-34
35-44
45-54
55-64
65 and
older
3.6
3.5
3.8
3.9
3.1
3.7
3.5
3.9
3.9
3.5
3.4
3.1
3.6
3.6
3.3
3.5
3.3
3.8
3.6
3.5
3.4
3.2
3.7
3.7
3.5
4.0
4.1
4.3
4.3
3.9
3.7
3.9
4.1
4.1
4.0
3.6
3.6
3.8
3.6
3.7
3.5
3.2
3.6
3.3
3.4
3.3
3.0
3.4
3.3
2.9
3.1
3.1
3.6
3.3
3.2
3.4
3.0
3.5
3.5
3.5
3.3
3.2
3.7
3.5
3.1
4.1
3.9
4.3
4.2
3.8
3.6
3.3
3.6
3.6
2.9
3.9
3.9
4.2
3.9
4.1
3.1
3.5
40.
AUB leadership has a clear
vision of the future
3.8
41.
AUB has gone through
significant beneficial changes
over the last few years
3.8
42.
AUB leadership helps
employees adjust to change
3.7
43.
AUB leadership is responding
to important external issues
3.7
44.
AUB leadership is responding
to important internal issues
3.7
45.
I understand AUB’s mission
4.0
46.
AUB’s mission makes me feel
my job is important
3.8
47.
At work my opinion seems to
count
3.6
48.
Managers place a high level of
trust in their subordinates
3.6
49.
Managers at all levels work
together to achieve
organizational goals.
3.7
50.
I believe I am not at risk by
challenging rules
3.4
51.
Organization structure helps us to
operate efficiently
3.6
52.
I am aware of campus wide plans
and strategies
3.6
53.
I know what is expected of me
at work
4.0
54.
Management seeks input from
all levels of the organization
3.9
55.
I have a clear understanding of
my department’s goals and
priorities
38
3.9
56.
AUB management is genuinely
concerned about its employees
57.
AUB management treats employees
with respect
AUB management respects
individual differences
58.
59.
I have materials and equipment I
need to do my work right
60.
Management allocates resources I
need in a timely manner.
Benefits and Rewards
3.5
3.3
3.0
3.6
3.5
3.1
3.7
3.4
3.7
3.8
3.6
3.7
3.6
3.8
3.7
3.8
3.7
3.5
3.8
3.8
4.5
3.2
3.0
3.4
3.4
4.1
Under
25
25-34
35-44
45-54
55-64
65 and
older
3.9
3.8
3.8
3.5
61.
Fairness of the pay you get for the
work you do
2.7
2.5
2.6
3.0
3.0
2.4
62.
AUB’s total benefits package.
3.3
3.1
3.2
3.4
3.4
3.2
63.
Degree to which your pay is linked to
your performance
2.9
2.5
2.5
2.9
2.9
2.7
64.
Recognition and informal praise
received for good work
3.1
2.9
2.9
3.1
3.2
2.8
65.
Degree to which your pay matches
your responsibilities
2.8
2.6
2.5
2.9
3.0
2.7
66.
The effectiveness of AUB’s performance
appraisal process
3.0
2.6
2.4
2.7
3.0
2.3
67.
Fairness and objectivity of job
promotions
3.2
2.7
2.7
3.0
2.8
2.6
68.
Degree of overall job security at AUB
3.6
3.4
3.0
3.4
3.2
3.3
69.
Availability of opportunities for
advancement at AUB
3.1
3.0
2.9
3.1
3.2
2.8
70.
Adequacy of retirement benefits
3.4
3.1
2.9
3.2
3.2
2.5
25-34
35-44
45-54
55-64
65 and
older
3.5
3.3
3.5
3.5
3.4
3.5
3.3
3.5
3.5
3.8
3.4
3.1
3.4
3.4
3.5
3.3
3.2
3.4
3.4
2.8
Teamwork and Coordination
Under
25
71.
The team cooperation in your work
environment
3.6
72.
The commitment of coworkers to do
quality work
3.6
73.
The morale of the people with whom
you work
3.5
74.
The support from other AUB
departments that you need to do a
good job
3.4
39
Satisfaction Level with AUB
services
75. Office of Information Technology
(IT)
3.7
76. Academic Care Processes and
System ACPS
3.6
77. Registrar’s Office
3.5
78. Facilities Planning and Design Unit
(FPDU)
3.5
79. II Tel Communication
80. Physical Plant’s: Engineering Dept
81. Physical Plant’s: Custodial services
Department (janitorial)
3.7
82. Physical Plant’s: Grounds and
Transfer Department
3.6
83. Financial & Support Services:
Comptroller’s Office
3.5
84. Financial & Support Services:
Purchasing Department
3.4
85. Financial & Support Services:
Travel Office
3.3
86. HIP Office
87. Campus Human Resource Dept.
88. AUB MC Human Resources :
Recruitment services
3.6
89. AUB MC Human Resources: HR Dept
Overall Items
3.5
3.3
3.6
3.8
3.7
3.4
3.3
3.5
3.9
3.3
3.5
3.4
3.6
3.7
3.4
3.4
3.2
3.4
3.4
3.3
3.7
3.5
3.4
3.5
3.5
3.1
3.7
3.6
3.5
3.5
3.6
3.7
3.5
3.4
3.5
3.6
3.5
3.5
3.4
3.5
3.5
3.7
3.3
3.2
3.5
3.5
3.3
3.2
3.1
3.3
3.4
3.3
3.3
3.3
3.5
3.5
3.6
3.6
3.4
3.5
3.7
3.7
3.9
3.6
3.4
3.4
3.6
3.7
3.7
3.3
3.3
3.6
3.5
3.0
3.6
3.3
3.3
3.7
3.5
3.0
Under
25
25-34
35-44
45-54
55-64
65 and
older
3.4
3.4
3.8
3.8
3.7
3.5
3.4
3.8
3.7
4.0
3.4
3.3
3.7
3.7
3.5
3.2
3.0
3.5
3.5
3.5
3.2
3.0
3.4
3.4
3.2
3.2
3.0
3.4
3.4
2.9
3.1
3.0
3.3
3.4
2.4
3.3
3.0
3.3
3.4
3.0
90. How satisfied are you with AUB as
an employee?
3.7
91. How satisfied are you with General
Conditions and Climate at AUB?
3.6
92. How satisfied are you with AUB
Policies and Procedures?
3.6
93. How satisfied are you with Training
and Development at AUB?
3.5
94. How satisfied are you with
Management at AUB?
3.5
95. How satisfied are you with
Communication and Planning at
AUB?
3.6
96. How satisfied are you with AUB
Benefits and Rewards?
3.4
97. How satisfied are you with
Teamwork and Coordination at
AUB?
3.6
40
41