Appendix A . Student Quality-of-Life Survey Item and Subscale Means Student Quality-of-Life Survey This survey seeks to gain a better understanding of students' opinions about the quality of student life at AUB. When answering please remember your opinions are very important to us, so please be as truthful as possible. Your answers are confidential and anonymous. Your answers will help in designing better programs and services for you and the AUB community. Thank you for your help! Press the save button to save your responses and get back to the survey at any time to complete it. Once you press the submit button, you can not get back to the survey. Section I. Your Overall Ratings on Student Quality of Life at AUB II. Satisfaction with Academics at AUB III. Satisfaction with Services and Programs at AUB IV. Identification with AUB I. Your Overall Ratings on Student Quality of Life at AUB V. Dissatisfied / Dissatisfied / So-so / Satisfied / V. Satisfied 1 2 3 4 Mean In general, how satisfied are you with the overall quality of student life at AUB, i.e., your academic and social life on campus? How satisfied, would you say, most of your friends and other classmates are with the overall quality of life at AUB? In general, how satisfied are you with the overall quality of social life at AUB? In general, how satisfied are you with the overall quality of academics at AUB? 3.7 3.8 3.7 3.8 3.6 V. Dissatisfied / Dissatisfied / So-so / Satisfied / V. Satisfied / No opinion A. Teaching Mean 5 6 7 8 9 10 Quality of teaching Accessibility of faculty Professors' knowledge of subject Interaction in the classroom (i.e., interaction between instructor and students) Professors' use of technology Professors' communication skills 3.8 3.7 3.6 4.1 3.8 3.7 3.7 B. Reputation Mean 4.3 11 Reputation of AUB 4.5 12 Reputation of the professors (i.e., their reputation as experts in their field of study) 4.1 C. Classroom environment Mean 13 Location (i.e., where classrooms are located) 14 Seating 15 Proper Lighting/acoustics 16 Class size (number of students) 17 Classroom technology 18 Academic quality of fellow students 3.5 3.5 3.3 3.6 3.6 3.5 3.7 D. Course work Mean 19 Overall workload 20 Level of difficulty 21 Course content 3.4 3.2 3.3 3.6 III. Satisfaction with Services and Programs at AUB A. Library Services 23 24 25 26 27 28 Mean Library overall Library staff How the library is organized Library reference section Reserve Desk Availability of materials B. Food Services Mean 29 Food Service overall at AUB 30 Quality of food 31 Variety of food options 3.9 3.9 3.9 3.8 4.0 3.9 3.8 3.3 3.2 3.4 3.2 C. Healthcare, and Disability Services Mean 32 Overall healthcare services offered at AUB 33 Healthcare staff 34 Health center atmosphere 35 Disability services D. On-campus Social Mean 36 Overall social scene at AUB 37 Student-sponsored activities 38 Speaker Series 39 Sporting events 40 Intramural Sports 41 Dorm activities E. Organizations Mean 42 Selection of clubs at AUB 43 Club experience 3.7 3.9 3.9 3.7 3.6 3.6 3.2 3.7 3.7 3.6 F. On-campus Entertainment Mean 44 Student concerts on campus 45 Theatre Arts events on campus 3.6 3.7 3.5 3.6 3.6 3.6 3.7 3.6 G. Bookstore 46 47 48 49 Mean Campus bookstore overall Stocking of books in store Selection of supplies Return policy 3.8 3.9 3.8 3.9 3.5 H. Multicultural (i.e., expressions of prejudice or discrimination by students, faculty, and/or administrators) Mean 50 Multicultural diversity at AUB The atmosphere in relation to international students (i.e., expressions of prejudice or discrimination by students, faculty, 51 and/or administrators) 52 The atmosphere in relation to women students 53 Overall efforts by the university to combat prejudice and enhance multicultural diversity I. Environment 54 55 56 57 58 59 Mean The way the campus looks How students respect the campus Location (geographic) Distance from your family's home Size of student body Athletic fields 4.1 4.6 3.6 4.4 3.3 4.0 4.4 4.0 4.1 3.9 4.2 3.8 J. Security Mean 60 Campus security--overall 61 Feeling Safe walking around campus 4.4 4.2 4.5 K. Gym and Fitness 62 63 64 65 Mean Student recreation center at AUB overall Hours of operation at the student center Student center facilities Student center staff L. Intercollegiate Athletics Mean 66 Intercollegiate athletics overall 67 Mens' intercollegiate athletics 68 Womens' intercollegiate athletics 3.9 4.1 3.7 4.0 3.9 3.7 3.7 3.7 3.7 M. Telecommunications and Technology Mean 69 Availability of the technological systems (i.e. Computer labs, systems, TVs, etc.) 70 The quality of the technological systems (i.e. Computer systems, cable, etc.) 3.5 3.5 3.4 N. On-campus Housing 71 72 73 74 Mean The quality of on-campus housing Maintenance of on-campus housing Security of on-campus housing Location and convenience of on-campus housing 3.5 3.2 3..3 4.0 3.6 IV. Identification with AUB Strongly Disagree / Disagree / So-so / Agree / Strongly Agree / No opinion 75 76 77 78 79 80 81 82 83 Mean I feel uncomfortable when I hear bad things about my university/college from other people. I am curious about the way other people think about my university/college. I'd rather call it 'my university/college' instead of its official name. Success of my university/college goes together with my personal achievement. I feel appraised when I hear good things about my university/college from other people. I feel ashamed when I hear negative news from the multimedia I usually talk about my university/college favorably. I often bring out positive aspects about my university/college during conversations with friends I usually try to give positive comments on my university/ college 3.9 4.1 4.0 3.1 4.0 4.4 3.7 4.1 4.0 4.1 Appendix B: Student Quality-of-Life Survey Level of Satisfaction/Dissatisfaction by Item Student Quality-of-Life Survey This survey seeks to gain a better understanding of students' opinions about the quality of student life at AUB. When answering please remember your opinions are very important to us, so please be as truthful as possible. Your answers are confidential and anonymous. Y answers will help in designing better programs and services for you and the AUB community. Thank you for your help! Press the save button to save your responses and get back to the survey at any time to complete it. Once you press the subm button, you can not get back to the survey. Section I. Your Overall Ratings on Student Quality of Life at AUB II. Satisfaction with Academics at AUB III. Satisfaction with Services and Programs at AUB IV. Identification with AUB I. Your Overall Ratings on Student Quality of Life at AUB V. Dissatisfied / Dissatisfied / So-so / Satisfied / V. Satisfied 1 % Dissatisfied Satisfied In general, how satisfied are you with the overall quality of student life at AUB, i.e., your academic 5 74 and social life on campus? 2 How satisfied, would you say, most of your friends and other classmates are with the overall quality of life at AUB? 6 65 3 4 In general, how satisfied are you with the overall quality of social life at AUB? In general, how satisfied are you with the overall quality of academics at AUB? 9 13 71 63 V. Dissatisfied / Dissatisfied / So-so / Satisfied / V. Satisfied / No opinion A. Teaching % Dissatisfied Satisfied 5 Quality of teaching 8 66 6 Accessibility of faculty 12 57 7 Professors' knowledge of subject 2 84 8 Interaction in the classroom (i.e., interaction between instructor and students) 9 67 9 Professors' use of technology 10 66 10 Professors' communication skills 9 63 C. Classroom environment % Location (i.e., where 13 classrooms are located) 14 Seating 15 Proper Lighting/acoustics Class size (number of 16 students) 17 Classroom technology Academic quality of fellow 18 students Dissatisfied Satisfied 57 17 22 13 14 14 7 46 63 67 60 69 A. Library Services % 23 Library overall 24 Library staff How the library is 25 organized Library reference 26 section 27 Reserve Desk Availability of 28 materials Dissatisfied 7 7 B. Food Services % Food Service overall at 29 AUB 30 Quality of food 31 Variety of food options 9 Satisfied 80 75 75 81 4 5 81 73 10 Dissatisfied Satisfied 26 48 18 25 55 44 C. Healthcare, and Disability Services % Dissatisfied Overall healthcare 32 14 services offered at AUB 33 Healthcare staff 16 34 Health center atmosphere 12 Satisfied 68 65 67 35 Disability services 12 D. On-campus Social % 36 Overall social scene at AUB 37 Student-sponsored activities 38 Speaker Series 39 Sporting events 40 Intramural Sports 41 Dorm activities 65 Dissatisfied Satisfied 6 77 6 75 6 69 13 64 13 64 27 44 E. Organizations % 42 Selection of clubs at AUB 43 Club experience Dissatisfied 12 14 F. On-campus Entertainment % 44 Student concerts on campus 45 Theatre Arts events on campus Satisfied 67 58 Dissatisfied Satisfied 11 68 17 60 G. Bookstore % Dissatisfied 46 Campus bookstore overall 8 Satisfied 77 47 Stocking of books in store 48 Selection of supplies 49 Return policy 10 6 18 74 77 59 H. Multicultural (i.e., expressions of prejudice or discrimination by students, faculty, and/or administrators) % Dissatisfied Satisfied 50 Multicultural diversity at AUB 5 81 The atmosphere in relation to international students (i.e., expressions of prejudice or discrimination 51 8 79 by students, faculty, and/or administrators) 52 The atmosphere in relation to women students 5 88 53 Overall efforts by the university to combat prejudice and enhance multicultural diversity 11 74 I. Environment 54 55 56 57 58 59 % The way the campus looks How students respect the campus Location (geographic) Distance from your family's home Size of student body Athletic fields J. Security Dissatisfied 1 Satisfied 96 15 62 6 87 32 51 6 3 82 91 % 60 Campus security--overall 61 Feeling Safe walking around campus K. Gym and Fitness % Student recreation center at 62 AUB overall Hours of operation at the student 63 center 64 Student center facilities 65 Student center staff L. Intercollegiate Athletics % 66 Intercollegiate athletics overall 67 Mens' intercollegiate athletics 68 Womens' intercollegiate athletics Dissatisfied 5 2 Satisfied 87 94 Dissatisfied Satisfied 5 85 12 70 6 6 78 78 Dissatisfied 7 8 11 Satisfied 72 73 70 M. Telecommunications and Technology % Dissatisfied Availability of the technological systems (i.e. Computer labs, 69 19 systems, TVs, etc.) The quality of the technological systems (i.e. Computer systems, 70 20 cable, etc.) Satisfied 55 55 N. On-campus Housing 71 72 73 74 % Dissatisfied Satisfied The quality of on-campus housing 24 51 Maintenance of on-campus housing 22 52 Security of on-campus housing 7 83 Location and convenience of on-campus housing 16 64 IV. Identification with AUB Strongly Disagree / Disagree / So-so / Agree / Strongly Agree / No opinion 75 76 77 78 79 80 81 82 83 % Disagree I feel uncomfortable when I hear bad things about my university/college from other people. 11 I am curious about the way other people think about my university/college. 8 I'd rather call it 'my university/college' instead of its official name. 38 Success of my university/college goes together with my personal achievement. 8 I feel appraised when I hear good things about my university/college from other people. 3 I feel ashamed when I hear negative news from the multimedia 18 I usually talk about my university/college favorably. 5 I often bring out positive aspects about my university/college during conversations with friends 6 I usually try to give positive comments on my university/ college 5 Agree 80 79 40 79 91 63 78 74 80