Appendix A . Student Quality-of-Life Survey Item and Subscale Means
Student Quality-of-Life Survey
This survey seeks to gain a better understanding of students' opinions about the quality of student life at AUB. When
answering please remember your opinions are very important to us, so please be as truthful as possible. Your answers
are confidential and anonymous. Your answers will help in designing better programs and services for you and the
AUB community. Thank you for your help!
Press the save button to save your responses and get back to the survey at any time to complete it. Once you
press the submit button, you can not get back to the survey.
Section
I. Your Overall Ratings on Student Quality of Life at AUB
II. Satisfaction with Academics at AUB
III. Satisfaction with Services and Programs at AUB
IV. Identification with AUB
I. Your Overall Ratings on Student Quality of Life at AUB
V. Dissatisfied / Dissatisfied / So-so / Satisfied / V. Satisfied
1
2
3
4
Mean
In general, how satisfied are you with the overall quality of student life at AUB, i.e., your
academic and social life on campus?
How satisfied, would you say, most of your friends and other classmates are with the
overall quality of life at AUB?
In general, how satisfied are you with the overall quality of social life at AUB?
In general, how satisfied are you with the overall quality of academics at AUB?
3.7
3.8
3.7
3.8
3.6
V. Dissatisfied / Dissatisfied / So-so / Satisfied / V. Satisfied / No opinion
A. Teaching
Mean
5
6
7
8
9
10
Quality of teaching
Accessibility of faculty
Professors' knowledge of subject
Interaction in the classroom (i.e., interaction between instructor and students)
Professors' use of technology
Professors' communication skills
3.8
3.7
3.6
4.1
3.8
3.7
3.7
B. Reputation
Mean
4.3
11 Reputation of AUB
4.5
12 Reputation of the professors (i.e., their reputation as experts in their field of study) 4.1
C. Classroom environment
Mean
13 Location (i.e., where classrooms are located)
14 Seating
15 Proper Lighting/acoustics
16 Class size (number of students)
17 Classroom technology
18 Academic quality of fellow students
3.5
3.5
3.3
3.6
3.6
3.5
3.7
D. Course work
Mean
19 Overall workload
20 Level of difficulty
21 Course content
3.4
3.2
3.3
3.6
III. Satisfaction with Services and Programs at AUB
A. Library Services
23
24
25
26
27
28
Mean
Library overall
Library staff
How the library is organized
Library reference section
Reserve Desk
Availability of materials
B. Food Services
Mean
29 Food Service overall at AUB
30 Quality of food
31 Variety of food options
3.9
3.9
3.9
3.8
4.0
3.9
3.8
3.3
3.2
3.4
3.2
C. Healthcare, and Disability Services
Mean
32 Overall healthcare services offered at AUB
33 Healthcare staff
34 Health center atmosphere
35 Disability services
D. On-campus Social
Mean
36 Overall social scene at AUB
37 Student-sponsored activities
38 Speaker Series
39 Sporting events
40 Intramural Sports
41 Dorm activities
E. Organizations
Mean
42 Selection of clubs at AUB
43 Club experience
3.7
3.9
3.9
3.7
3.6
3.6
3.2
3.7
3.7
3.6
F. On-campus Entertainment
Mean
44 Student concerts on campus
45 Theatre Arts events on campus
3.6
3.7
3.5
3.6
3.6
3.6
3.7
3.6
G. Bookstore
46
47
48
49
Mean
Campus bookstore overall
Stocking of books in store
Selection of supplies
Return policy
3.8
3.9
3.8
3.9
3.5
H. Multicultural (i.e., expressions of prejudice or discrimination by students, faculty, and/or administrators)
Mean
50 Multicultural diversity at AUB
The atmosphere in relation to international students (i.e., expressions of prejudice or discrimination by students, faculty,
51
and/or administrators)
52 The atmosphere in relation to women students
53 Overall efforts by the university to combat prejudice and enhance multicultural diversity
I. Environment
54
55
56
57
58
59
Mean
The way the campus looks
How students respect the campus
Location (geographic)
Distance from your family's home
Size of student body
Athletic fields
4.1
4.6
3.6
4.4
3.3
4.0
4.4
4.0
4.1
3.9
4.2
3.8
J. Security
Mean
60 Campus security--overall
61 Feeling Safe walking around campus
4.4
4.2
4.5
K. Gym and Fitness
62
63
64
65
Mean
Student recreation center at AUB overall
Hours of operation at the student center
Student center facilities
Student center staff
L. Intercollegiate Athletics
Mean
66 Intercollegiate athletics overall
67 Mens' intercollegiate athletics
68 Womens' intercollegiate athletics
3.9
4.1
3.7
4.0
3.9
3.7
3.7
3.7
3.7
M. Telecommunications and Technology
Mean
69 Availability of the technological systems (i.e. Computer labs, systems, TVs, etc.)
70 The quality of the technological systems (i.e. Computer systems, cable, etc.)
3.5
3.5
3.4
N. On-campus Housing
71
72
73
74
Mean
The quality of on-campus housing
Maintenance of on-campus housing
Security of on-campus housing
Location and convenience of on-campus housing
3.5
3.2
3..3
4.0
3.6
IV. Identification with AUB
Strongly Disagree / Disagree / So-so / Agree / Strongly Agree / No opinion
75
76
77
78
79
80
81
82
83
Mean
I feel uncomfortable when I hear bad things about my university/college from other people.
I am curious about the way other people think about my university/college.
I'd rather call it 'my university/college' instead of its official name.
Success of my university/college goes together with my personal achievement.
I feel appraised when I hear good things about my university/college from other people.
I feel ashamed when I hear negative news from the multimedia
I usually talk about my university/college favorably.
I often bring out positive aspects about my university/college during conversations with friends
I usually try to give positive comments on my university/ college
3.9
4.1
4.0
3.1
4.0
4.4
3.7
4.1
4.0
4.1
Appendix B: Student Quality-of-Life Survey Level of Satisfaction/Dissatisfaction by Item
Student Quality-of-Life Survey
This survey seeks to gain a better understanding of students' opinions about the quality of student life at AUB. When answering please
remember your opinions are very important to us, so please be as truthful as possible. Your answers are confidential and anonymous. Y
answers will help in designing better programs and services for you and the AUB community. Thank you for your help!
Press the save button to save your responses and get back to the survey at any time to complete it. Once you press the subm
button, you can not get back to the survey.
Section
I. Your Overall Ratings on Student Quality of Life at AUB
II. Satisfaction with Academics at AUB
III. Satisfaction with Services and Programs at AUB
IV. Identification with AUB
I. Your Overall Ratings on Student Quality of Life at AUB
V. Dissatisfied / Dissatisfied / So-so / Satisfied / V. Satisfied
1
%
Dissatisfied Satisfied
In general, how satisfied are you with the overall quality of student life at AUB, i.e., your academic
5
74
and social life on campus?
2
How satisfied, would you say, most of your friends and other classmates are with the overall
quality of life at AUB?
6
65
3
4
In general, how satisfied are you with the overall quality of social life at AUB?
In general, how satisfied are you with the overall quality of academics at AUB?
9
13
71
63
V. Dissatisfied / Dissatisfied / So-so / Satisfied / V. Satisfied / No opinion
A. Teaching
%
Dissatisfied Satisfied
5 Quality of teaching
8
66
6 Accessibility of faculty
12
57
7 Professors' knowledge of subject
2
84
8 Interaction in the classroom (i.e., interaction between instructor and students)
9
67
9 Professors' use of technology
10
66
10 Professors' communication skills
9
63
C. Classroom environment
%
Location (i.e., where
13
classrooms are located)
14 Seating
15 Proper Lighting/acoustics
Class size (number of
16
students)
17 Classroom technology
Academic quality of fellow
18
students
Dissatisfied Satisfied
57
17
22
13
14
14
7
46
63
67
60
69
A. Library Services
%
23 Library overall
24 Library staff
How the library is
25
organized
Library reference
26
section
27 Reserve Desk
Availability of
28
materials
Dissatisfied
7
7
B. Food Services
%
Food Service overall at
29
AUB
30 Quality of food
31 Variety of food options
9
Satisfied
80
75
75
81
4
5
81
73
10
Dissatisfied
Satisfied
26
48
18
25
55
44
C. Healthcare, and Disability Services
%
Dissatisfied
Overall healthcare
32
14
services offered at AUB
33 Healthcare staff
16
34 Health center atmosphere
12
Satisfied
68
65
67
35 Disability services
12
D. On-campus Social
%
36 Overall social scene at AUB
37 Student-sponsored activities
38 Speaker Series
39 Sporting events
40 Intramural Sports
41 Dorm activities
65
Dissatisfied Satisfied
6
77
6
75
6
69
13
64
13
64
27
44
E. Organizations
%
42 Selection of clubs at AUB
43 Club experience
Dissatisfied
12
14
F. On-campus Entertainment
%
44 Student concerts on campus
45 Theatre Arts events on campus
Satisfied
67
58
Dissatisfied Satisfied
11
68
17
60
G. Bookstore
%
Dissatisfied
46 Campus bookstore overall
8
Satisfied
77
47 Stocking of books in store
48 Selection of supplies
49 Return policy
10
6
18
74
77
59
H. Multicultural (i.e., expressions of prejudice or discrimination by students, faculty, and/or administrators)
%
Dissatisfied Satisfied
50 Multicultural diversity at AUB
5
81
The atmosphere in relation to international students (i.e., expressions of prejudice or discrimination
51
8
79
by students, faculty, and/or administrators)
52 The atmosphere in relation to women students
5
88
53 Overall efforts by the university to combat prejudice and enhance multicultural diversity
11
74
I. Environment
54
55
56
57
58
59
%
The way the campus looks
How students respect the
campus
Location (geographic)
Distance from your family's
home
Size of student body
Athletic fields
J. Security
Dissatisfied
1
Satisfied
96
15
62
6
87
32
51
6
3
82
91
%
60 Campus security--overall
61 Feeling Safe walking around campus
K. Gym and Fitness
%
Student recreation center at
62
AUB overall
Hours of operation at the student
63
center
64 Student center facilities
65 Student center staff
L. Intercollegiate Athletics
%
66 Intercollegiate athletics overall
67 Mens' intercollegiate athletics
68 Womens' intercollegiate athletics
Dissatisfied
5
2
Satisfied
87
94
Dissatisfied
Satisfied
5
85
12
70
6
6
78
78
Dissatisfied
7
8
11
Satisfied
72
73
70
M. Telecommunications and Technology
%
Dissatisfied
Availability of the technological systems (i.e. Computer labs,
69
19
systems, TVs, etc.)
The quality of the technological systems (i.e. Computer systems,
70
20
cable, etc.)
Satisfied
55
55
N. On-campus Housing
71
72
73
74
%
Dissatisfied Satisfied
The quality of on-campus housing
24
51
Maintenance of on-campus housing
22
52
Security of on-campus housing
7
83
Location and convenience of on-campus housing
16
64
IV. Identification with AUB
Strongly Disagree / Disagree / So-so / Agree / Strongly Agree / No opinion
75
76
77
78
79
80
81
82
83
%
Disagree
I feel uncomfortable when I hear bad things about my university/college from other people.
11
I am curious about the way other people think about my university/college.
8
I'd rather call it 'my university/college' instead of its official name.
38
Success of my university/college goes together with my personal achievement.
8
I feel appraised when I hear good things about my university/college from other people.
3
I feel ashamed when I hear negative news from the multimedia
18
I usually talk about my university/college favorably.
5
I often bring out positive aspects about my university/college during conversations with friends
6
I usually try to give positive comments on my university/ college
5
Agree
80
79
40
79
91
63
78
74
80