Appendix B
EMPLOYEE SURVEY
2015
Tables 4, 9-14.
1
Table 4. Employee Survey 2012-13 and 2015 (Results for Whole Sample)
General Conditions and Climate
1.
2.
At AUB I feel highly motivated to do my
work well
I am proud to work at AUB
Mean
2012
3.8
%A
2012
69
% DA
2012
16
Mean
2015
3.6
%A
2015
67
% DA
2015
17
4.3
86
5
4.4
89
3
3.
I often feel too much stress and
pressure in my job.
3.7
65
18
3.8
61
18
4.
I am given challenging assignments
3.7
66
13
3.7
63
13
5.
I am satisfied with the physical work
conditions
3.4
60
25
3.4
60
24
6.
AUB is ethical in its dealings
3.7
66.5
14
3.8
66
14
7.
In my area, quality is more important
than productivity
3.6
58
15
3.6
51
17
8.
At work I often do things above and
beyond job requirements
4.1
79
9
4.0
78
9
9.
I am thinking about leaving AUB in the
next two years
2.6
23
51
2.8
29
45
10.
I feel a great deal of loyalty towards
AUB
4.2
80
5
4.1
81
4
11.
AUB deserves my loyalty
4.0
73
10
4.0
72
9
12.
I have the authority to use my
judgment to solve problems related to
my job
3.8
72
12
3.8
71
13
13.
I am happy to recommend AUB as a
good place at work
3.9
73
10
3.8
70
9
3.5
56
20
3.6
52
19
Mean
2012
3.9
%A
2012
76
% DA
2012
12
Mean
2015
3.8
%A
2015
71
% DA
2015
13
14. I have best friend at work
Management
15.
My supervisor treats me fairly
16.
My supervisor keeps me informed
about what’s going on
3.8
71
15
3.7
66
18
17.
My supervisor values my views and
participation
3.9
74
11
3.7
70
14
18.
My supervisor involves me in decisions
affecting my work
3.8
69
13
3.7
65
17
19.
My supervisor is competent managing
people
3.8
68
15
3.7
64
14
20.
My supervisor or someone at work
encourages my development
3.7
67
15
3.6
62
17
21.
My supervisor is friendly and helpful
4.1
78
2
7
3.9
76
9
3.9
72
11
3.7
69
12
Mean
2012
3.5
%A
2012
62
% DA
2012
19
Mean
2015
3.7
%A
2015
61
% DA
2015
17
2.9
31
41
2.8
29
43
3.8
74
11
4.0
74
11
3.4
52
23
4.3
90
4
3.6
62
16
3.4
51
24
3.7
72
12
3.8
62
17
3.6
62
15
3.9
69
13
3.3
3.5
3.5
3.7
49
59
57
40
22
16
13
8
3.7
3.5
3.8
3.7
62
49
54
56
16
23
18
14
Mean
2012
3.5
%A
2012
60
% DA
2012
22
Mean
2015
3.6
%A
2015
58
% DA
2015
21
3.7
69
16
3.6
66
16
36. My supervisor helps me decide what
training I need
3.2
47
28
3.4
46
26
37. In the last twelve months I have talked to
someone about my progress
3.3
52
27
3.4
52
27
38. Training courses that meet my needs are
available on a timely basis
3.1
39
32
3.1
34
32
39. I am given the time to take training
courses
Communication and Planning
3.3
52
22
3.3
45
23
Mean
2012
%A
2012
% DA
2012
Mean
2015
%A
2015
% DA
2015
3.7
66
14
3.8
63
15
22.
My supervisor or someone at work seems to
care for me as a person
Policies and Procedures
23. Work procedures encourage co-operation
and effectiveness across work groups
24. In my department, policies interfere with
my ability to do my job well
25. I am well-informed of policies and
procedures related to my work
26. I am aware of AUB institutional integrity
policies(principles of ethical conduct, nondiscrimination, sexual & other
discriminatory harassment, duality/conflict
of interest
27. I am satisfied with AUB’s Human
Resources policies
28. The communication of AUB’s policies is
clear
29. [Clear]
30.
31.
32.
33.
Easy to use]
Flexible]
Up-to-date]
Helpful to me]
Training and Development
34. AUB provides me with training and
development to help me do my job
effectively
35. I had opportunities at work to learn and
grow
40. AUB leadership has a clear vision of the
future
3
41. AUB has gone through significant
beneficial changes over the last few years
3.7
65
13
3.7
54
18
42. AUB leadership helps employees adjust
to change
43. AUB leadership is responding to
important external issues
44. AUB leadership is responding to
important internal issues
45. I understand AUB’s mission
46. AUB’s mission makes me feel my job is
important
47. At work my opinion seems to count
48. Managers place a high level of trust in
their subordinates
49. Managers at all levels work together to
achieve organizational goals.
50. I believe I am not at risk by challenging rules
51. Organization structure helps us to operate
efficiently
52. I am aware of campus wide plans and
strategies
53. I know what is expected of me at work
54. Management seeks input from all levels
of the organization
55. I have a clear understanding of my
department’s goals and priorities
56. AUB management is genuinely
concerned about its employees
57. AUB management treats employees with
respect
58. AUB management respects individual
differences
59. I have materials and equipment I need to
do my work right
60. Management allocates resources I need in a
timely manner.
Benefits and Rewards
3.4
49
19
3.4
44
24
3.6
56
12
3.6
51
15
3.4
54
19
3.4
45
23
4.1
87
5
4.1
88
3
3.9
72
9
3.9
74
8
3.6
65
15
3.5
62
18
3.4
54
17
3.5
53
18
3.3
47
24
3.4
45
21
3.2
47
26
3.3
43
25
3.3
52
22
3.5
49
24
3.4
55
21
3.4
46
24
4.1
85
7
4.1
86
5
3.5
61
16
3.5
52
21
4.0
79
9
4.0
79
8
3.3
51
23
3.2
40
28
3.7
66
14
3.7
67
15
3.7
68
12
3.8
66
12
3.7
70
13
3.8
69
15
3.3
51
26
3.6
53
20
Mean
2012
% Sat.
2012
% Dis
2012
Mean
2015
% Sat
2015
% Dis
2015
61. Fairness of the pay you get for the work you
do
2.7
31
48
2.3
23
56
62. AUB’s total benefits package.
3.2
49
27
3.1
46
31
63. Degree to which your pay is linked to your
performance
2.7
27
47
2.4
20
58
64. Recognition and informal praise received
for good work
3.0
41
33
2.9
36
36
65. Degree to which your pay matches your
responsibilities
2.7
27
47
2.4
20
56
4
66. The effectiveness of AUB’s performance
appraisal process
2.6
26
44
2.6
19
50
67. Fairness and objectivity of job promotions
2.8
30
38
2.5
25
45
68. Degree of overall job security at AUB
3.3
55
23
3.5
55
22
69. Availability of opportunities for
advancement at AUB
3.0
39
32
2.8
34
36
3.1
38
25
2.9
30
28
Mean
2012
% Sat.
2012
% Dis
2012
Mean
2015
% Sat
2015
% Dis
2015
71. The team cooperation in your work
environment
3.4
60
20
3.5
63
17
72. The commitment of coworkers to do quality
work
3.5
62
17
3.5
62
17
73. The morale of the people with whom you
work
3.3
56
23
3.4
57
21
3.3
48
20
3.3
50
18
Mean
2012
% Sat.
2012
% Dis
2012
Mean
2015
% Sat
2015
% Dis
2015
75. [Office of Information Technology (IT)]
3.5
61
15
3.7
65
13
76. [IT Telecommunications]
3.5
44
5
3.7
64
11
77. [AUBMC call center]
3.5
50
6
3.8
66
8
78. [Registrar’s Office]
3.3
41
10
3.6
57
7
79. [Office of Communications]
3.5
54
10
3.6
55
8
80. [Facilities Planning and Design Unit
(FPDU)
3.5
57
8
3.5
43
8
81. [Plant Engineering / Engineering
Departments]
3.5
57
11
3.7
56
7
82. [Custodial services Department (janitorial)
/ Housekeeping & Laundry
3.5
50
6
3.5
60
14
83. [Physical Plant’s: Grounds and Transfer
Department]
3.3
52
18
3.6
55
9
84. [Financial & Support Services:
Comptroller’s Office]
3.2
40
15
3.6
60
12
85. [Campus Procurement & Contracts
Administration / Purchasing Departments]
3.4
42
8
3.5
49
10
86. [Office of Auxiliary Services]
3.5
59
12
3.5
53
7
87. [Food Services / Cafeterias]
3.5
55
11
3.2
57
18
88. [Human Resource Department]
3.4
44.5
9.5
3.5
59
18
89. [HIP Office]
3.4
46
10
3.5
61
13
70. Adequacy of retirement benefits
Teamwork and Coordination
74. The support from other AUB departments
that you need to do a good job
Satisfaction Level with AUB services
5
Overall Items
90. How satisfied are you with AUB as an
employee?
91. How satisfied are you with General
Conditions and Climate at AUB?
92. How satisfied are you with AUB
Policies and Procedures?
93. How satisfied are you with Training
and Development at AUB?
94. How satisfied are you with
Management at AUB?
95. How satisfied are you with
Communication and Planning at
AUB?
96. How satisfied are you with AUB
Benefits and Rewards?
97. How satisfied are you with Teamwork
and Coordination at AUB?
Mean
2012
% Sat.
2012
% Dis
2012
Mean
2015
% Sat
2015
% Dis
2015
3.5
65
17
3.4
60
20
3.5
63
15
3.5
62
16
3.5
58
13
3.6
58
16
3.2
46
21
3.3
45
25
3.2
46
22
3.3
44
25
3.2
45
20
3.4
43
19
3.1
42
27
2.9
37
36
3.3
47
21
3.4
52
21
6
Table 9. Employee Survey 2015 (Results for AUB AND AUB MC)
General Conditions and Climate
Mean
%A
AUB
% DA
AUB
AUB
Mean
AUB MC
%A
AUB/ MC
% DA
AUB MC
1.
At AUB I feel highly motivated to do my
work well
3.79
69
16
3.62
64
19
2.
I am proud to work at AUB
4.38
89
4
4.37
88
2
3.
I often feel too much stress and
pressure in my job.
3.53
55
21
3.83
67
15
4.
I am given challenging
assignments
3.66
61
13
3.71
66
13
5.
I am satisfied with the physical
work conditions
3.60
64
20
3.36
57
27
6.
AUB is ethical in its dealings
3.51
59
19
3.84
72
9
7.
In my area, quality is more
important than productivity
3.39
44
17
3.56
57
17
8.
At work I often do things above
and beyond job requirements
4.23
84
7
4.00
73
11
9.
I am thinking about leaving AUB
in the next two years
2.76
27
45
2.83
31
46
10.
I feel a great deal of loyalty
towards AUB
4.23
82
4
4.13
79
3
11.
AUB deserves my loyalty
3.90
70
11
3.95
73
7
12.
I have the authority to use my
judgment to solve problems
related to my job
3.81
72
12
3.75
70
14
13.
I am happy to recommend AUB
as a good place at work
3.86
69
9
3.83
70
10
14.
I have best friend at work
3.33
44
22
3.62
58
16
Mean
%A
Mean
AUB
AUB
% DA
AUB
AUB MC
%A
AUB/ MC
% DA
AUB MC
Management
15.
My supervisor treats me fairly
3.92
72
11
3.78
70
15
16.
My supervisor keeps me
informed about what’s going on
3.64
63
18
3.70
68
17
17.
My supervisor values my views
and participation
3.90
72
11
3.73
68
16
18.
My supervisor involves me in
decisions affecting my work
3.68
64
17
3.67
66
18
19.
My supervisor is competent
managing people
3.77
64
11
3.65
64
17
20.
My supervisor or someone at
3.66
59
15
3.63
65
19
7
work encourages my develop.
21.
My supervisor is friendly and
helpful
4.09
78
6
3.92
75
12
22.
My supervisor or someone at work
seems to care for me as a person
3.90
70
8
3.73
68
15
Mean
%A
Mean
AUB
AUB
% DA
AUB
AUB MC
%A
AUB/ MC
% DA
AUB MC
Work procedures encourage cooperation and effectiveness across
work groups]
3.25
50
25
3.72
72
11
24.
In my department, policies interfere
with my ability to do my job well]
2.92
28
40
2.84
30
45
25.
I am well-informed of policies and
procedures related to my work]
3.57
63
18
4.03
85
4
26.
I am aware of AUB institutional
integrity policies(principles of ethical
conduct, non-discrimination, sexual
& other discriminatory harassment,
duality/conflict of interest)]
4.06
84
6
4.26
95
1
27.
I am 4 with AUB’s Human Resources
policies]
3.09
43
30
3.43
58
19
28.
The communication of AUB’s policies
is clear]
3.21
49
28
3.79
75
7
29.
[Clear]
3.38
56
20
3.86
81
5
30.
Easy to use]
3.28
48
23
3.74
74
10
31.
Flexible]
3.05
38
30
3.50
59
17
32.
Up-to-date]
3.00
36
30
3.77
71
8
33.
Helpful to me]
3.22
43
20
3.70
68
8
Mean
%A
Mean
AUB
AUB
% DA
AUB
AUB MC
%A
AUB/ MC
% DA
AUB MC
3.24
48
26
3.59
67
17
3.65
66
15
3.63
67
16
3.05
34
28
3.41
57
24
3.21
48
29
3.41
56
24
2.88
27
33
3.11
40
30
Policies and Procedures
23.
Training and Development
34. AUB provides me with training and
development to help me do my job
effectively
35. I had opportunities at work to learn
and grow
36. My supervisor helps me decide what
training I need
37. In the last twelve months I have
talked to someone about my
progress
38. Training courses that meet my
needs are available on a timely
basis
8
39. I am given the time to take
training courses
Communication and Planning
40. AUB leadership has a clear vision
of the future
41. AUB has gone through significant
beneficial changes over the last
few years
42. AUB leadership helps employees
adjust to change
43. AUB leadership is responding to
important external issues
44. AUB leadership is responding to
important internal issues
45. I understand AUB’s mission
46. AUB’s mission makes me feel my
job is important
47. At work my opinion seems to
count
48. Managers place a high level of
trust in their subordinates
49. Managers at all levels work
together to achieve organizational
goals.
50. I believe I am not at risk by
challenging rules
51. Organization structure helps us to
operate efficiently
52. I am aware of campus wide plans and
strategies
53. I know what is expected of me at
work
54. Management seeks input from all
levels of the organization
55. I have a clear understanding of
my department’s goals and
priorities
56. AUB management is genuinely
concerned about its employees
57. AUB management treats employees
with respect
58. AUB management respects
individual differences
59. I have materials and equipment I need
to do my work right
60. Management allocates resources I need
in a timely manner.
Benefits and Rewards
3.25
43
22
3.28
48
25
Mean
%A
Mean
AUB
AUB
% DA
AUB
AUB MC
%A
AUB/ MC
% DA
AUB MC
3.29
48
22
3.82
76
7
3.15
41
26
3.66
65
11
3.02
34
30
3.42
53
18
3.24
42
21
3.56
59
10
3.08
39
28
3.35
50
18
4.02
85
5
4.11
91
2
3.81
72
8
3.87
77
7
3.56
63
16
3.48
62
19
3.35
48
20
3.46
57
17
3.09
37
27
3.39
52
17
3.06
38
30
3.29
48
22
2.96
37
34
3.50
61
15
3.04
38
32
3.42
53
17
4.00
83
8
4.09
89
3
3.14
43
27
3.50
60
16
3.87
76
10
3.97
82
6
2.89
32
34
3.24
47
23
3.44
59
18
3.74
74
11
3.46
56
14
3.77
75
9
3.58
64
18
3.80
74
12
3.19
45
26
3.55
61
15
Mean
%Sat
% Dis
Mean
% Sat
% Dis
9
AUB
AUB
AUB
AUBMC
AUBMC
AUBMC
61. Fairness of the pay you get for the work
you do
2.53
26
53
2.33
20
59
62. AUB’s total benefits package.
3.09
45
31
3.11
47
31
63. Degree to which your pay is linked to
your performance
2.46
21
55
2.39
19
60
64. Recognition and informal praise received
for good work
2.97
39
34
2.87
34
39
65. Degree to which your pay matches your
responsibilities
2.56
23
51
2.38
18
61
66. The effectiveness of AUB’s performance
appraisal process
2.40
14
55
2.60
24
46
67. Fairness and objectivity of job
promotions
2.44
22
49
2.53
27
43
68. Degree of overall job security at AUB
3.01
46
30
3.49
63
14
69. Availability of opportunities for
advancement at AUB
2.71
30
39
2.84
37
34
70. Adequacy of retirement benefits
2.81
28
30
2.92
31
27
Mean
AUB
%Sat
AUB
% Dis
AUB
Mean
AUBMC
% Sat
AUBMC
% Dis
AUBMC
71. The team cooperation in your work
environment
3.43
57
18
3.54
68
16
72. The commitment of coworkers to do quality
work
3.44
60
18
3.48
65
16
73. The morale of the people with whom you
work
3.30
53
23
3.39
59
19
74. The support from other AUB
departments that you need to do a good
job
3.23
46
20
3.31
54
16
Mean
AUB
%Sat
AUB
% Dis
AUB
Mean
AUBMC
% Sat
AUBMC
% Dis
AUBMC
75. [Office of Information Technology (IT)]
3.42
59
19
3.67
70
7
76. [IT Telecommunications]
3.44
56
15
3.67
78
5
77. [AUBMC call center]
3.45
53
11
3.79
60
4
78. [Registrar’s Office]
3.46
54
11
3.60
60
5
79. [Office of Communications]
3.40
51
13
3.59
49
4
80. [Facilities Planning and Design Unit
(FPDU)]
3.27
37
12
3.48
68
7
81. [Plant Engineering / Engineering Depts]
3.40
43
7
3.66
63
16
82. [Custodial services Department
(janitorial) / Housekeeping & Laundry]
3.47
57
13
3.45
63
16
83. [Physical Plant’s: Grounds and Transfer
Department]
3.41
49
11
3.55
60
7
84. [Financial & Support Services:
Comptroller’s Office]
3.41
55
17
3.59
64
8
Teamwork and Coordination
Satisfaction Level with AUB
services
10
85. [Campus Procurement & Contracts
Administration / Purchasing Deptments]
3.32
44
14
3.46
54
7
86. [Office of Auxiliary Services]
3.42
50
10
3.53
56
5
87. [Food Services / Cafeterias]
3.55
62
12
3.20
53
24
88. [Human Resource Department]
3.30
54
21
3.51
64
15
89. [HIP Office]
3.50
57
11
3.47
66
15
Mean
AUB
%Sat
AUB
%Dis
AUB
Mean
% Sat
AUB MC
AUB MC
%Dis
AUB MC
3.46
62
18
3.37
58
22
3.47
62
18
3.48
62
14
3.23
49
22
3.58
67
10
3.03
37
28
3.28
53
22
2.97
39
31
3.25
50
21
3.04
35
25
3.35
51
14
2.84
33
37
2.88
39
36
3.16
43
25
3.41
60
18
Overall Items
90. How satisfied are you with AUB a an
employee?
91. How satisfied are you with General
Conditions and Climate at AUB?
92. How satisfied are you with AUB
Policies and Procedures?
93. How satisfied are you with Training
and Development at AUB?
94. How satisfied are you with
Management at AUB?
95. How satisfied are you with
Communication and Planning at AUB?
96. How satisfied are you with AUB
Benefits and Rewards?
97. How satisfied are you with
Teamwork and Coordination at AUB
11
Table 10. EMPLOYEE SURVEY 2015 Means (Academic and Non- Academic)
General Conditions and Climate
Academic
AUB
Academic
AUB MC
Non Academic
AUB
Non Academic
AUB-MC
1.
At AUB I feel highly motivated
to do my work well
3.60
3.54
3.53
3.45
2.
I am proud to work at AUB
3.82
3.93
3.90
3.89
3.
I often feel too much stress
and pressure in my job.
3.25
3.44
3.46
3.55
4.
I am given challenging
assignments
3.58
3.72
3.54
3.51
5.
I am satisfied with the
physical work conditions
3.32
3.42
3.59
3.29
6.
AUB is ethical in its
dealings
3.33
3.49
3.52
3.65
7.
In my area, quality is more
important than productivity
3.37
3.39
3.42
3.46
8.
At work I often do things
above and beyond job
requirements
3.75
3.82
3.82
3.66
9.
I am thinking about leaving
AUB in the next two years
3.01
3.11
2.78
2.87
10.
I feel a great deal of loyalty
towards AUB
3.70
3.83
3.90
3.76
11.
AUB deserves my loyalty
3.48
3.57
3.75
3.68
12.
I have the authority to use
my judgment to solve
problems related to my job
3.70
3.65
3.60
3.59
13.
I am happy to recommend
AUB as a good place at
work
3.55
3.65
3.68
3.60
14.
I have best friend at work
3.26
3.54
3.45
3.46
Academic
AUB
Academic
AUB MC
Non Academic
AUB
Non Academic
AUB-MC
Management
15.
My supervisor treats me
fairly
3.84
3.63
3.66
3.55
16.
My supervisor keeps me
informed about what’s
going on
3.66
3.46
3.49
3.52
17.
My supervisor values my
views and participation
3.78
3.48
3.65
3.53
18.
My supervisor involves me
in decisions affecting my
3.69
3.48
3.50
3.48
12
work
19.
My supervisor is competent
managing people
3.72
3.57
3.61
3.47
20.
My supervisor or someone
at work encourages my
develop.
3.67
3.53
3.46
3.46
21.
My supervisor is friendly
and helpful
3.91
3.56
3.78
3.68
22.
My supervisor or someone at
work seems to care for me as a
person
3.82
3.43
3.72
3.56
Academic
AUB
Academic
AUB MC
Non Academic
AUB
Non Academic
AUB-MC
Work procedures
encourage co-operation and
effectiveness across work
groups
3.23
3.61
3.42
3.63
In my department, policies
interfere with my ability to
do my job well
2.89
3.07
3.03
2.90
I am well-informed of
policies and procedures
related to work
3.27
3.57
3.63
3.85
26.
I am satisfied with AUB’s
Human Resources policies
3.73
3.93
3.87
3.94
27.
The communication of
AUB’s policies is clear
3.05
3.32
3.19
3.40
3.05
3.34
3.35
3.74
3.21
3.44
3.48
3.80
3.13
3.35
3.38
3.69
3.01
3.23
3.18
3.46
3.03
3.47
3.11
3.68
3.15
3.28
3.30
3.64
Academic
AUB
Academic
AUB MC
Non Academic
AUB
Non Academic
AUB-MC
3.49
3.55
3.31
3.55
Policies and Procedures
23.
24.
25.
28.
Overall, AUB’s policies and
procedures are: Clear
29. Overall, AUB’s policies and
procedures are: Easy to Use
30. Overall, AUB’s policies and
procedures are: Flexible
31. Overall, AUB’s policies and
procedures are: Up-to-date
32. Overall, AUB’s policies and
procedures are: Helpful to me
33. Overall, AUB’s policies and
procedures are: Others
Training and Development
34.
AUB provides me with training
and development to help me do
13
35.
36.
37.
38.
39.
my job effectively
I had opportunities at work to
learn and grow
My supervisor helps me
decide what training I need
In the last twelve months I
have talked to someone about
my progress
Training courses that meet
my needs are available on a
timely basis
I am given the time to take
training courses
Communication and Planning
3.78
3.64
3.53
3.52
3.79
3.64
3.27
3.37
3.49
3.57
3.32
3.48
3.61
3.38
3.07
3.19
3.72
3.81
3.45
3.35
Academic
AUB
Academic
AUB MC
Non Academic
AUB
Non Academic
AUB-MC
40.
AUB leadership has a clear
vision of the future
3.19
3.62
3.38
3.72
41.
AUB has gone through
significant beneficial
changes over the last few
years
3.26
3.43
3.28
3.58
42.
AUB leadership helps
employees adjust to change
3.06
3.36
3.12
3.38
43.
AUB leadership is
responding to important
external issues
3.14
3.48
3.32
3.53
AUB leadership is
responding to important
internal issues
3.10
3.43
3.17
3.34
45.
I understand AUB’s mission
3.78
3.88
3.90
3.91
46.
AUB’s mission makes me
feel my job is important
3.57
3.71
3.75
3.72
47.
At work my opinion seems
to count
3.54
3.39
3.50
3.44
48.
Managers place a high level
of trust in their
subordinates
3.51
3.48
3.31
3.42
Managers at all levels work
together to achieve
organizational goals.
3.26
3.21
3.20
3.40
50.
I believe I am not at risk by
challenging rules
3.05
3.24
3.30
3.32
51.
Organization structure helps
us to operate efficiently
2.96
3.40
3.14
3.50
52.
I am aware of campus wide
plans and strategies
2.94
3.40
3.23
3.44
53.
I know what is expected of
me at work
3.69
3.90
3.82
3.86
44.
49.
14
54.
Management seeks input
from all levels of the
organization
I have a clear
understanding of my
department’s goals and
priorities
AUB management is
genuinely concerned about
its employees
3.16
3.52
3.32
3.48
3.60
3.60
3.71
3.78
2.94
3.14
3.03
3.26
AUB management treats
employees with respect
AUB management respects
individual differences
I have materials and
equipment I need to do my
work right
3.29
3.43
3.51
3.65
3.32
3.43
3.55
3.69
3.39
3.52
3.72
3.68
Management allocates resources
I need in a timely manner.
Benefits and Rewards
3.12
3.29
3.38
3.53
Academic
AUB
Academic
AUB MC
Non Academic
AUB
Non Academic
AUB-MC
2.77
2.79
2.70
2.58
3.01
2.95
3.34
3.19
2.69
2.82
2.64
2.56
3.07
3.13
3.06
2.91
2.75
2.74
2.72
2.54
2.67
2.89
2.52
2.77
2.80
2.87
2.67
2.83
2.82
2.87
3.47
3.55
2.91
2.87
2.90
3.04
2.96
2.67
3.01
3.09
Academic
AUB
Academic
AUB MC
Non Academic
AUB
Non Academic
AUB-MC
3.31
3.37
3.43
3.53
3.39
3.55
3.43
3.48
3.26
3.32
3.33
3.40
3.18
3.26
3.32
3.38
55.
56.
57.
58.
59.
60.
61.
62.
63.
64.
65.
66.
67.
68.
69.
70.
Fairness of the pay you get for
the work you do
AUB’s total benefits package.
Degree to which your pay is
linked to your performance
Recognition and informal
praise received for good work
Degree to which your pay
matches your responsibilities
The effectiveness of AUB’s
performance appraisal process
Fairness and objectivity of job
promotions
Degree of overall job security
at AUB
Availability of opportunities
for advancement at AUB
Adequacy of retirement
benefits
Teamwork & Coordination
71.
72.
73.
74.
The team cooperation in your
work environment
The commitment of coworkers to
do quality work
The morale of the people with
whom you work
The support from other AUB
15
departments that you need to
do a good job
Satisfaction Level with AUB
services
75. [Office of Information
Technology (IT)]
76. [IT Telecommunications]
77. [AUBMC call center]
78. [Registrar’s Office]
79. [Office of Communications]
80. [Facilities Planning and Design
Unit (FPDU)]
81. [Plant Engineering /
Engineering Departments]
82. [Custodial services
Department (janitorial) /
Housekeeping & Laundry]
83. [Physical Plant’s: Grounds and
Transfer Department]
84. [Financial & Support Services:
Comptroller’s Office]
85. [Campus Procurement &
Contracts Administration /
Purchasing Departments]
86. [Office of Auxiliary Services]
87. [Food Services / Cafeterias]
88. [Human Resource
Department]
89. [HIP Office]
Overall Items
90. How satisfied are you with AUB
as an employee?
91. How satisfied are you with
General Conditions and Climate
92. How satisfied are you with AUB
Policies and Procedures?
93. How satisfied are you with
Training and Development at AUB?
94. How satisfied are you with
Management at AUB?
95. How satisfied are you with
Communication & Planning
96. How satisfied are you with AUB
Benefits and Rewards?
97. How satisfied are you with
Teamwork and Coordination at
AUB.
Academic
AUB
Academic
AUB MC
Non Academic
AUB
Non Academic
AUB-MC
3.43
3.34
3.39
3.65
3.36
3.38
3.37
3.27
3.26
3.39
3.32
3.24
3.47
3.44
3.49
3.46
3.66
3.76
3.58
3.59
3.13
3.22
3.40
3.48
3.29
3.40
3.45
3.64
3.36
3.25
3.48
3.49
3.28
3.34
3.48
3.55
3.29
3.22
3.45
3.59
3.18
3.14
3.39
3.51
3.35
3.48
3.20
3.11
3.43
3.50
3.54
3.30
3.29
3.18
3.33
3.52
3.36
3.14
3.55
3.53
Academic
AUB
Academic
AUB MC
Non Academic
AUB
Non Academic
AUB-MC
3.38
3.32
3.48
3.37
3.32
3.32
3.54
3.49
3.09
3.39
3.42
3.59
3.02
3.05
3.10
3.33
2.95
3.08
3.14
3.31
2.97
3.24
3.19
3.38
2.85
2.76
3.09
3.06
3.15
3.29
3.19
3.43
16
Table 11. EMPLOYEE SURVEY 2015 Means (Results by Grade Level)
General Conditions and Climate
1.
2.
At AUB I feel highly motivated to do
my work well
I am proud to work at AUB
3.
I often feel too much stress and
pressure in my job.
4.
I am given challenging
assignments
5.
I am satisfied with the physical
work conditions
6.
AUB is ethical in its dealings
7.
In my area, quality is more
important than productivity
8.
At work I often do things above
and beyond job requirements
9.
I am thinking about leaving AUB
in the next two years
10. I feel a great deal of loyalty
towards AUB
11. AUB deserves my loyalty
12. I have the authority to use my
judgment to solve problems related
to my job
13.
I am happy to recommend AUB
as a good place at work
14.
I have best friend at work
Management
15.
My supervisor treats me fairly
16.
My supervisor keeps me informed
about what’s going on
My supervisor values my views and
participation
My supervisor involves me in
decisions affecting my work
My supervisor is competent
managing people
My supervisor or someone at work
encourages my develop.
My supervisor is friendly and
helpful
My supervisor or someone at work
seems to care for me as a person
17.
18.
19.
20.
21.
22.
Academic
Above
12
10-12
7-9
4-6
Below 4
3.88
3.67
3.55
3.58
3.76
3.82
4.32
4.48
4.35
4.37
4.27
4.73
3.49
3.73
3.91
3.87
3.05
3.08
3.69
3.89
3.64
3.57
3.17
3.83
3.40
3.82
3.47
3.23
2.84
2.27
3.39
3.67
3.84
3.87
4.02
3.67
3.38
3.51
3.52
3.43
3.64
3.50
4.23
4.18
4.10
3.84
3.98
4.00
2.98
2.52
2.80
2.84
2.82
3.17
4.10
4.39
4.17
4.01
4.18
4.25
3.69
4.10
3.94
3.98
4.29
4.00
3.83
3.93
3.73
3.62
3.36
3.50
3.76
3.90
3.81
3.89
4.11
4.17
3.23
3.60
Above
12
3.51
3.60
3.70
3.75
10-12
7-9
4-6
Below 4
Academic
3.98
3.94
3.75
3.71
3.70
3.50
3.67
3.60
3.72
3.74
3.64
3.17
3.87
3.95
3.73
3.70
3.61
3.25
3.71
3.76
3.65
3.50
3.80
3.25
3.78
3.81
3.62
3.52
3.98
3.58
3.70
3.68
3.58
3.50
3.95
3.17
4.09
4.11
3.92
3.80
4.14
3.67
3.84
3.95
3.79
3.58
3.93
3.67
17
Policies and Procedures
Work procedures encourage cooperation and effectiveness across
work groups
24. In my department, policies
interfere with my ability to do my
job well
25. I am well-informed of policies and
procedures related to work
26. I am satisfied with AUB’s Human
Resources policies
27. The communication of AUB’s
policies is clear
28. Overall, AUB’s policies and
procedures are: Clear
29. Overall, AUB’s policies and
procedures are: Easy to Use
30. Overall, AUB’s policies and
procedures are: Flexible
31. Overall, AUB’s policies and
procedures are: Up-to-date
32. Overall, AUB’s policies and
procedures are: Helpful to me
33. Overall, AUB’s policies and
procedures are: Others
Training and Development
Academic
Above
12
10-12
7-9
4-6
Below 4
3.14
3.50
3.56
3.77
4.14
3.83
2.82
2.76
2.90
2.99
3.24
3.42
3.35
3.92
3.98
4.04
4.00
3.75
4.00
4.22
4.22
4.22
4.33
4.00
3.00
3.04
3.39
3.58
4.05
3.92
3.05
3.36
3.76
3.93
4.02
3.92
3.23
3.55
3.81
4.01
4.10
3.67
3.15
3.37
3.71
3.91
4.20
3.50
2.94
3.08
3.47
3.64
4.05
3.58
3.00
3.14
3.66
3.85
4.17
3.75
3.12
3.34
3.66
3.79
4.05
3.58
Academic
Above
12
10-12
7-9
4-6
Below 4
3.16
3.25
3.49
3.80
4.10
3.33
3.70
3.64
3.53
3.68
3.76
3.17
2.97
3.23
3.32
3.40
3.45
3.58
3.21
3.31
3.31
3.52
3.24
3.58
2.80
2.75
3.09
3.32
3.64
3.42
3.04
3.33
3.25
3.33
3.49
3.75
10-12
7-9
4-6
Below 4
3.71
3.86
3.74
3.92
23.
34.
AUB provides me with training and
development to help me do my job
effectively
35. I had opportunities at work to learn
and grow
36. My supervisor helps me decide what
training I need
37. In the last twelve months I have
talked to someone about my progress
38. Training courses that meet my
needs are available on a timely
basis
39. I am given the time to take training
courses
Communication and Planning
3.30
Above
12
3.50
3.16
3.28
3.60
3.73
3.43
4.00
3.00
3.07
3.32
3.58
3.56
3.67
3.31
3.54
3.64
3.86
3.42
Academic
40.
41.
42.
43.
AUB leadership has a clear vision
of the future
AUB has gone through significant
beneficial changes over the last few
years
AUB leadership helps employees
adjust to change
AUB leadership is responding to
3.15
18
important external issues
AUB leadership is responding to
important internal issues
45. I understand AUB’s mission
46. AUB’s mission makes me feel my
job is important
47. At work my opinion seems to count
48. Managers place a high level of
trust in their subordinates
49. Managers at all levels work
together to achieve organizational
goals.
50. I believe I am not at risk by challenging
rules
51. Organization structure helps us to
operate efficiently
52. I am aware of campus wide plans and
strategies
53. I know what is expected of me at
work
54. Management seeks input from all
levels of the organization
55. I have a clear understanding of my
department’s goals and priorities
56. AUB management is genuinely
concerned about its employees
57. AUB management treats employees
with respect
58. AUB management respects
individual differences
59. I have materials and equipment I
need to do my work right
60. Management allocates resources I need in
a timely manner.
Benefits and Rewards
44.
61.
62.
63.
64.
65.
66.
67.
68.
69.
70.
Fairness of the pay you get for the
work you do
AUB’s total benefits package.
Degree to which your pay is linked to
your performance
Recognition and informal praise
received for good work
Degree to which your pay matches
your responsibilities
The effectiveness of AUB’s performance
appraisal process
Fairness and objectivity of job
promotions
Degree of overall job security at AUB
Availability of opportunities for
advancement at AUB
Adequacy of retirement benefits
3.04
3.12
3.30
3.44
3.67
3.08
3.97
4.17
4.08
4.06
4.22
3.83
3.72
4.00
3.82
3.73
4.12
3.83
3.51
3.67
3.49
3.36
3.54
3.08
3.30
3.36
3.41
3.42
3.76
4.00
2.95
3.11
3.41
3.47
3.54
3.75
2.86
3.35
3.29
3.31
3.00
2.92
2.87
3.06
3.44
3.68
3.78
3.08
2.96
3.04
3.45
3.58
3.61
3.92
3.95
4.07
4.09
4.04
4.17
3.58
3.03
3.16
3.53
3.67
3.61
3.25
3.78
3.96
4.00
3.95
3.95
4.08
2.85
2.93
3.20
3.26
3.71
3.17
3.33
3.59
3.73
3.78
3.90
3.42
3.30
3.62
3.75
3.88
3.93
3.42
3.40
3.84
3.75
3.83
3.98
3.42
3.01
3.30
3.52
3.78
3.83
3.73
Academic
Above
12
10-12
7-9
4-6
Below 4
2.60
2.48
2.39
2.23
2.05
2.17
2.89
3.44
3.02
3.28
2.98
2.83
2.52
2.38
2.40
2.40
2.60
2.33
3.00
3.07
2.74
2.87
2.67
2.82
2.60
2.46
2.40
2.33
2.70
2.36
2.55
2.23
2.47
2.85
2.79
2.73
2.63
2.34
2.41
2.65
2.47
2.33
2.62
3.58
3.42
3.52
3.56
3.33
2.75
2.79
2.68
2.93
2.83
2.83
2.78
2.83
2.83
3.13
2.98
2.92
19
Teamwork and Coordination
71.
72.
73.
74.
The team cooperation in your work
environment
The commitment of coworkers to do
quality work
The morale of the people with whom
you work
The support from other AUB
departments that you need to do a
good job
Satisfaction level with AUB services
75. [Office of Information Technology
(IT)]
76. [IT Telecommunications]
77. [AUBMC call center]
78. [Registrar’s Office]
79. [Office of Communications]
80. [Facilities Planning and Design Unit
(FPDU)]
81. [Plant Engineering / Engineering
Departments]
82. [Custodial services Department
(janitorial) / Housekeeping &
Laundry]
83. [Physical Plant’s: Grounds and
Transfer Department]
84. [Financial & Support Services:
Comptroller’s Office]
85. [Campus Procurement & Contracts
Administration / Purchasing
Departments]
86. [Office of Auxiliary Services]
87. [Food Services / Cafeterias]
88. [Human Resource Department]
89. [HIP Office]
Overall Items
90. How satisfied are you with AUB as an
employee?
91. How satisfied are you with General
Conditions and Climate at AUB?
92. How satisfied are you with AUB
Policies and Procedures?
93. How satisfied are you with Training
and Development at AUB?
94. How satisfied are you with
Academic
Above
12
10-12
7-9
4-6
Below 4
3.40
3.58
3.49
3.46
3.19
3.42
3.46
3.51
3.41
3.48
3.41
3.00
3.33
3.28
3.39
3.41
3.10
3.17
3.20
3.28
3.29
3.35
3.21
2.75
Academic
Above
12
10-12
7-9
4-6
Below 4
3.48
3.39
3.64
3.72
3.90
3.75
3.39
3.44
3.37
3.29
3.44
3.51
3.49
3.45
3.70
3.76
3.61
3.59
3.74
3.93
3.68
3.77
3.78
3.45
3.64
3.53
3.82
3.83
3.64
3.73
3.14
3.28
3.56
3.69
3.50
3.64
3.35
3.48
3.64
3.81
3.66
3.67
3.38
3.36
3.49
3.65
3.34
3.42
3.31
3.38
3.64
3.68
3.54
3.55
3.30
3.40
3.64
3.66
3.71
3.58
3.14
3.31
3.57
3.63
3.46
3.33
3.38
3.44
3.24
3.33
3.39
3.43
3.14
3.52
Above
12
3.54
3.29
3.58
3.54
3.69
3.21
3.70
3.60
3.41
3.27
3.71
3.49
3.42
3.17
3.67
3.58
10-12
7-9
4-6
Below 4
Academic
3.40
3.45
3.34
3.42
3.60
3.50
3.33
3.58
3.48
3.50
3.67
3.33
3.11
3.38
3.54
3.73
3.64
3.58
3.01
2.89
3.28
3.40
3.76
3.42
2.89
3.06
3.17
3.38
3.43
3.00
20
Management at AUB?
95. How satisfied are you with
Communication and Planning at
AUB?
96. How satisfied are you with AUB
Benefits and Rewards?
97. How satisfied are you with Teamwork
and Coordination at AUB?
2.97
3.10
3.31
3.44
3.57
3.17
2.71
2.95
2.86
3.05
2.95
2.67
3.21
3.22
3.36
3.29
3.55
3.33
21
12. EMPLOYEE SURVEY 2015 Means (Results by Educational Level)
General Conditions and Climate
Some High
School or
less
Completed
High
School
Some
College
Completed
College
Graduate
School
1.
At AUB I feel highly motivated to
do my work well
4.17
3.85
3.59
3.64
3.62
2.
I am proud to work at AUB
4.73
4.41
4.49
4.37
4.34
3.
I often feel too much stress and
pressure in my job.
3.81
3.35
3.33
3.83
3.72
4.
I am given challenging
assignments
3.70
3.29
3.40
3.59
3.82
5.
I am satisfied with the physical
work conditions
3.13
3.23
3.15
3.48
3.54
6.
AUB is ethical in its dealings
3.86
3.82
3.98
3.87
3.62
7.
In my area, quality is more
important than productivity
At work I often do things above
and beyond job requirements
I am thinking about leaving
AUB in the next two years
3.66
3.62
3.46
3.54
3.49
3.90
3.88
4.38
3.97
4.20
2.67
2.48
2.29
2.75
2.88
4.53
4.18
4.40
4.20
4.15
4.39
4.21
4.26
3.97
3.86
3.90
3.58
3.79
3.71
3.76
4.40
4.00
4.06
3.94
3.75
4.03
Some High
School or
less
3.63
3.74
Completed
High
School
3.79
3.83
3.51
3.45
Some
College
Completed
College
Graduate
School
3.67
3.73
3.96
3.77
3.44
3.72
3.73
3.67
3.67
3.50
3.81
3.76
3.90
3.63
3.45
3.60
3.67
3.70
3.90
3.55
3.88
3.58
3.79
8.
9.
10.
11.
12.
13.
14.
I feel a great deal of loyalty
towards AUB
AUB deserves my loyalty
I have the authority to use my
judgment to solve problems
related to my job
I am happy to recommend AUB
as a good place at work
I have best friend at work
Management
15.
My supervisor treats me fairly
16.
My supervisor keeps me
informed about what’s going on
My supervisor values my views
and participation
My supervisor involves me in
decisions affecting my work
My supervisor is competent
managing people
17.
18.
19.
22
20.
My supervisor or someone at
work encourages my develop.
21. My supervisor is friendly and
helpful
22. My supervisor or someone at work
seems to care for me as a person
Policies and Procedures
23.
24.
25.
26.
27.
28.
29.
30.
Work procedures encourage cooperation and effectiveness
across work groups
In my department, policies
interfere with my ability to do
my job well
I am well-informed of policies
and procedures related to work
I am satisfied with AUB’s
Human Resources policies
The communication of AUB’s
policies is clear
Overall, AUB’s policies and
procedures are: Clear
Overall, AUB’s policies and
procedures are: Easy to Use
Overall, AUB’s policies and
procedures are: Flexible
31. Overall, AUB’s policies and
procedures are: Up-to-date
32 . Overall, AUB’s policies and
procedures are: Helpful to me
33. Overall, AUB’s policies and
procedures are: Others
Training and Development
34. AUB provides me with training
and development to help me do my
job effectively
35. I had opportunities at work to
learn and grow
36. My supervisor helps me decide
what training I need
37. In the last twelve months I have
talked to someone about my
progress
38. Training courses that meet my
needs are available on a timely
basis
3.79
3.44
3.83
3.60
3.70
3.93
3.84
3.77
3.94
4.10
3.83
3.72
3.58
3.74
3.91
Some High
School or
less
Completed
High
School
Some
College
Completed
College
Graduate
School
4.10
3.89
3.72
3.64
3.46
3.39
3.21
3.18
2.86
2.80
3.93
4.00
4.15
4.00
3.74
4.10
4.25
4.21
4.24
4.15
3.96
3.85
3.72
3.43
3.06
3.93
3.88
3.96
3.81
3.33
3.82
3.90
4.11
3.89
3.52
3.82
3.98
4.00
3.76
3.39
3.69
3.82
3.87
3.48
3.15
3.96
3.93
3.87
3.64
3.26
3.76
3.79
3.83
3.68
3.36
Some High
School or
less
Completed
High
School
Some
College
Completed
College
Graduate
School
3.52
3.90
3.91
3.65
3.19
3.50
3.63
3.82
3.64
3.59
3.43
3.30
3.64
3.46
3.14
3.48
3.25
3.48
3.39
3.26
3.43
3.38
3.38
3.21
2.74
23
39.
I am given the time to take
training courses
Communication and Planning
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
AUB leadership has a clear
vision of the future
AUB has gone through
significant beneficial changes
over the last few years
AUB leadership helps
employees adjust to change
AUB leadership is responding to
important external issues
AUB leadership is responding to
important internal issues
I understand AUB’s mission
AUB’s mission makes me feel
my job is important
At work my opinion seems to
count
Managers place a high level of
trust in their subordinates
Managers at all levels work
together to achieve
organizational goals.
I believe I am not at risk by
challenging rules
Organization structure helps us to
operate efficiently
I am aware of campus wide plans
and strategies
I know what is expected of me
at work
Management seeks input from
all levels of the organization
I have a clear understanding of
my department’s goals and
priorities
AUB management is genuinely
concerned about its employees
AUB management treats employees
with respect
AUB management respects
individual differences
I have materials and equipment
I need to do my work right
Management allocates resources I
need in a timely manner.
Benefits and Rewards
61.
Fairness of the pay you get for the
work you do
3.55
3.50
3.58
3.42
3.14
Some High
School or
less
3.53
Completed
High
School
3.75
Some
College
Completed
College
Graduate
School
3.98
3.73
3.49
3.60
3.60
3.84
3.56
3.34
3.63
3.67
3.64
3.39
3.06
3.67
3.93
3.78
3.51
3.28
3.60
3.67
3.58
3.34
3.05
4.11
4.05
4.27
4.06
4.06
4.07
3.82
4.11
3.84
3.79
3.66
3.62
3.62
3.48
3.51
4.00
3.95
3.69
3.37
3.37
3.73
3.46
3.47
3.43
3.18
3.00
3.26
3.38
3.35
3.12
3.57
3.75
3.61
3.49
3.10
3.76
3.59
3.53
3.42
3.09
3.96
4.15
4.22
4.10
4.01
3.62
3.68
3.57
3.58
3.17
4.07
4.00
4.11
3.97
3.83
3.43
3.56
3.52
3.24
2.88
3.68
3.88
3.91
3.74
3.55
3.55
3.92
3.98
3.81
3.57
3.59
4.03
4.04
3.78
3.70
3.59
3.89
3.74
3.59
3.27
Some High
School or
less
Completed
High
School
Some
College
Completed
College
Graduate
School
2.40
2.56
2.25
2.46
2.28
24
62.
63.
64.
65.
66.
67.
68.
69.
70.
AUB’s total benefits package.
Degree to which your pay is linked
to your performance
Recognition and informal praise
received for good work
Degree to which your pay matches
your responsibilities
The effectiveness of AUB’s
performance appraisal process
Fairness and objectivity of job
promotions
Degree of overall job security at
AUB
Availability of opportunities for
advancement at AUB
Adequacy of retirement benefits
Teamwork and Coordination
71.
The team cooperation in your
work environment
72. The commitment of coworkers to do
quality work
73. The morale of the people with
whom you work
74. The support from other AUB
departments that you need to do a
good job
Satisfaction level with AUB services
75.
76.
77.
78.
79.
80.
81.
82.
83.
84.
[Office of Information Technology
(IT)]
[IT Telecommunications]
[AUBMC call center]
[Registrar’s Office]
[Office of Communications]
[Facilities Planning and Design
Unit (FPDU)]
[Plant Engineering / Engineering
Departments]
[Custodial services Department
(janitorial) / Housekeeping &
Laundry]
[Physical Plant’s: Grounds and
Transfer Department]
[Financial & Support Services:
Comptroller’s Office]
3.00
3.41
3.02
3.21
2.94
2.68
3.00
2.35
2.49
2.25
2.93
3.30
2.76
2.86
2.92
2.90
3.00
2.42
2.51
2.28
3.00
2.89
2.71
2.71
2.21
2.77
2.78
2.49
2.60
2.28
3.69
3.65
3.58
3.48
3.19
3.27
3.14
2.84
2.83
2.54
2.93
3.08
2.86
2.97
2.73
Some High
School or
less
Completed
High
School
Some
College
Completed
College
Graduate
School
3.69
3.33
3.27
3.53
3.55
3.45
3.49
3.26
3.50
3.48
3.33
3.27
3.33
3.43
3.36
3.24
3.38
3.42
3.35
3.26
Some High
School or
less
Completed
High
School
Some
College
Completed
College
Graduate
School
3.80
3.74
3.60
3.63
3.56
3.68
3.72
3.70
3.71
3.86
4.00
3.85
3.77
3.63
3.37
3.29
3.39
3.66
3.74
3.63
3.64
3.56
3.65
3.52
3.48
3.79
3.69
3.34
3.55
3.34
3.86
3.74
3.41
3.60
3.51
3.61
3.69
3.21
3.60
3.36
3.68
3.64
3.40
3.58
3.46
3.89
3.69
3.37
3.63
3.46
25
85.
86.
87.
88.
89.
[Campus Procurement &
Contracts Administration /
Purchasing Departments]
[Office of Auxiliary Services]
[Food Services / Cafeterias]
[Human Resource Department]
[HIP Office]
Overall Items
90. How satisfied are you with AUB as
an employee?
91. How satisfied are you with
General Conditions and Climate at
AUB?
92. How satisfied are you with AUB
Policies and Procedures?
93. How satisfied are you with
Training and Development at AUB?
94. How satisfied are you with
Management at AUB?
95. How satisfied are you with
Communication and Planning at
AUB?
96. How satisfied are you with AUB
Benefits and Rewards?
97. How satisfied are you with
Teamwork and Coordination at AUB?
3.61
3.75
3.27
3.52
3.38
3.64
3.39
3.62
3.69
Some High
School or
less
3.53
3.56
3.94
3.86
Completed
High
School
3.20
3.00
3.65
3.41
3.56
3.33
3.58
3.54
3.46
3.38
3.22
3.48
Some
College
Completed
College
Graduate
School
3.70
3.69
3.67
3.44
3.33
3.53
3.71
3.60
3.53
3.48
3.50
3.86
3.74
3.56
3.32
3.72
3.63
3.60
3.29
2.94
3.33
3.49
3.40
3.27
3.00
3.64
3.60
3.45
3.33
3.12
3.21
3.40
2.98
2.99
2.69
3.69
3.56
3.45
3.33
3.24
26
Table 13. EMPLOYEE SURVEY 2015 Means (Results by Years at AUB)
General Conditions and Climate
1. At AUB I feel highly motivated to do
my work well
2. I am proud to work at AUB
3. I often feel too much stress and
pressure in my job.
4.
I am given challenging
assignments
5.
I am satisfied with the physical
work conditions
6.
AUB is ethical in its dealings
7.
In my area, quality is more
important than productivity
8.
At work I often do things above
and beyond job requirements
9.
I am thinking about leaving
AUB in the next two years
10. I feel a great deal of loyalty
towards AUB
11. AUB deserves my loyalty
12. I have the authority to use my
judgment to solve problems
related to my job
13. I am happy to recommend AUB
as a good place at work
14. I have best friend at work
Management
15.
My supervisor treats me fairly
16.
My supervisor keeps me
informed about what’s going on
My supervisor values my views
and participation
My supervisor involves me in
decisions affecting my work
My supervisor is competent
managing people
My supervisor or someone at
work encourages my
development.
My supervisor is friendly and
17.
18.
19.
20.
21.
Less than 1
year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
3.93
3.68
3.48
3.62
3.91
4.48
4.33
4.28
4.36
4.58
3.48
3.69
3.71
3.88
3.61
3.70
3.67
3.67
3.80
3.58
3.46
3.45
3.38
3.59
3.49
3.91
3.73
3.51
3.59
3.78
3.78
3.45
3.34
3.44
3.56
3.81
4.18
4.18
4.14
4.10
2.81
3.01
3.00
2.47
2.40
4.09
4.06
4.05
4.34
4.55
3.94
3.82
3.71
4.08
4.31
3.66
3.74
3.72
3.80
3.95
3.97
3.77
3.69
3.84
4.13
3.25
3.44
3.37
3.55
3.79
Less than 1
year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
4.15
3.89
3.80
3.76
3.71
3.92
3.70
3.66
3.64
3.53
4.04
3.82
3.79
3.80
3.68
3.87
3.68
3.67
3.64
3.58
3.94
3.75
3.63
3.61
3.69
3.94
3.69
3.57
3.57
3.52
4.30
4.07
3.93
3.85
3.93
27
helpful
My supervisor or someone at work
seems to care for me as a person
Policies and Procedures
22.
Work procedures encourage cooperation and effectiveness
across work groups
24. In my department, policies
interfere with my ability to do
my job well
25. I am well-informed of policies
and procedures related to work
26. I am satisfied with AUB’s
Human Resources policies
27. The communication of AUB’s
policies is clear
28 . Overall, AUB’s policies and
procedures are: Clear
29. Overall, AUB’s policies and
procedures are: Easy to Use
30. Overall, AUB’s policies and
procedures are: Flexible
31. Overall, AUB’s policies and
procedures are: Up-to-date
32. Overall, AUB’s policies and
procedures are: Helpful to me
33. Overall, AUB’s policies and
procedures are: Others
Training and Development
4.05
3.86
3.77
3.73
3.66
Less than 1
year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
3.72
3.46
3.41
3.38
3.69
2.99
2.80
2.90
2.91
2.84
3.77
3.69
3.80
3.86
4.04
4.16
4.12
4.17
4.12
4.30
3.54
3.16
3.12
3.17
3.58
3.64
3.41
3.42
3.47
3.78
3.77
3.58
3.52
3.55
3.90
3.64
3.49
3.41
3.42
3.77
3.43
3.25
3.14
3.13
3.61
3.67
3.33
3.35
3.25
3.65
3.72
3.41
3.36
3.42
3.70
Less than 1
year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
3.61
3.28
3.38
3.43
3.70
3.80
3.60
3.59
3.54
3.79
3.49
3.19
3.17
3.15
3.43
3.41
3.32
3.40
3.17
3.25
3.13
2.89
2.96
2.97
3.30
3.30
3.23
3.17
3.25
3.46
1 to < 5
5 to < 10
10 to < 20
3.51
3.44
3.45
3.21
3.49
3.34
23.
34. AUB provides me with training
and development to help me do my
job effectively
35. I had opportunities at work to learn
and grow
36. My supervisor helps me decide
what training I need
37. In the last twelve months I have
talked to someone about my
progress
38. Training courses that meet my
needs are available on a timely
basis
39. I am given the time to take
training courses
Communication and Planning
40.
41.
AUB leadership has a clear
vision of the future
AUB has gone through
Less than 1
year
3.86
3.75
28
20 years or
longer
3.71
3.54
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
significant beneficial changes
over the last few years
AUB leadership helps
employees adjust to change
AUB leadership is responding to
important external issues
AUB leadership is responding to
important internal issues
I understand AUB’s mission
AUB’s mission makes me feel
my job is important
At work my opinion seems to
count
Managers place a high level of
trust in their subordinates
Managers at all levels work
together to achieve
organizational goals.
I believe I am not at risk by
challenging rules
Organization structure helps us to
operate efficiently
I am aware of campus wide plans
and strategies
I know what is expected of me
at work
Management seeks input from
all levels of the organization
I have a clear understanding of
my department’s goals and
priorities
AUB management is genuinely
concerned about its employees
AUB management treats employees
with respect
AUB management respects
individual differences
I have materials and equipment
I need to do my work right
Management allocates resources I
need in a timely manner.
Benefits and Rewards
61. Fairness of the pay you get for the
work you do
62. AUB’s total benefits package.
63. Degree to which your pay is linked
to your performance
64. Recognition and informal praise
received for good work
65. Degree to which your pay matches
your responsibilities
66. The effectiveness of AUB’s
performance appraisal process
3.61
3.22
3.00
3.07
3.44
3.65
3.41
3.27
3.37
3.49
3.50
3.21
3.08
3.12
3.39
3.97
4.06
4.04
4.11
4.16
3.96
3.78
3.70
3.85
4.04
3.70
3.45
3.42
3.62
3.59
3.80
3.39
3.18
3.27
3.56
3.60
3.23
3.12
3.12
3.38
3.32
3.10
3.11
3.22
3.34
3.62
3.11
3.16
3.16
3.50
3.44
3.10
3.20
3.27
3.40
4.23
4.01
3.99
4.05
4.11
3.70
3.24
3.21
3.34
3.44
4.08
3.82
3.88
3.94
4.06
3.59
3.00
2.88
2.97
3.24
4.02
3.61
3.51
3.43
3.61
4.02
3.60
3.54
3.52
3.66
3.68
3.68
3.63
3.65
3.87
3.63
3.38
3.26
3.27
3.49
Less than 1
year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
2.79
2.41
2.16
2.32
2.64
3.24
3.06
2.98
3.08
3.22
2.82
2.42
2.15
2.26
2.65
3.29
2.99
2.69
2.75
2.94
2.72
2.48
2.21
2.37
2.64
2.97
2.54
2.25
2.23
2.70
29
67.
68.
69.
70.
Fairness and objectivity of job
promotions
Degree of overall job security at
AUB
Availability of opportunities for
advancement at AUB
Adequacy of retirement benefits
Teamwork and Coordination
71.
The team cooperation in your
work environment
72. The commitment of coworkers to do
quality work
73. The morale of the people with
whom you work
74. The support from other AUB
departments that you need to do a
good job
Satisfaction level with AUB services
75.
76.
77.
78.
79.
80.
81.
82.
83.
84.
85.
86.
87.
88.
89.
[Office of Information Technology
(IT)]
[IT Telecommunications]
[AUBMC call center]
[Registrar’s Office]
[Office of Communications]
[Facilities Planning and Design
Unit (FPDU)]
[Plant Engineering / Engineering
Departments]
[Custodial services Department
(janitorial) / Housekeeping &
Laundry]
[Physical Plant’s: Grounds and
Transfer Department]
[Financial & Support Services:
Comptroller’s Office]
[Campus Procurement &
Contracts Administration /
Purchasing Departments]
[Office of Auxiliary Services]
[Food Services / Cafeterias]
[Human Resource Department]
[HIP Office]
Overall Items
90. How satisfied are you with AUB as
2.94
2.47
2.25
2.29
2.70
3.31
3.14
3.26
3.18
3.52
3.13
2.65
2.67
2.71
2.98
3.15
2.91
2.78
2.64
2.84
Less than
1 year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
3.74
3.43
3.43
3.43
3.54
3.75
3.48
3.37
3.34
3.43
3.71
3.36
3.23
3.14
3.37
3.47
3.21
3.18
3.32
3.32
Less than
1 year
1 to < 5
5 to < 10
10 to < 20
20 years or
longer
3.67
3.59
3.54
3.40
3.58
3.59
3.74
3.57
3.59
3.53
3.67
3.56
3.50
3.63
3.64
3.46
3.43
3.43
3.48
3.43
3.35
3.62
3.58
3.66
3.60
3.48
3.37
3.37
3.28
3.45
3.62
3.49
3.52
3.46
3.64
3.63
3.47
3.39
3.33
3.47
3.50
3.47
3.41
3.43
3.59
3.68
3.49
3.40
3.46
3.56
3.41
3.38
3.31
3.38
3.51
3.51
3.58
3.65
3.59
3.47
3.41
3.37
3.46
3.36
3.23
3.28
3.34
3.50
3.25
3.32
3.45
Less than
1 year
1 to < 5
5 to < 10
10 to < 20
3.58
3.36
3.59
3.63
20 years or
longer
3.67
3.34
3.20
3.39
3.66
30
an employee?
91. How satisfied are you with General
Conditions and Climate at AUB?
92. How satisfied are you with AUB
Policies and Procedures?
93. How satisfied are you with Training
and Development at AUB?
94. How satisfied are you with
Management at AUB?
95. How satisfied are you with
Communication and Planning at
AUB?
96. How satisfied are you with AUB
Benefits and Rewards?
97. How satisfied are you with
Teamwork and Coordination at AUB?
3.71
3.44
3.32
3.47
3.57
3.60
3.38
3.32
3.34
3.52
3.35
3.04
3.09
3.09
3.46
3.52
3.12
2.87
2.94
3.27
3.43
3.17
3.04
3.10
3.41
3.14
2.82
2.75
2.73
2.97
3.56
3.28
3.19
3.21
3.33
31
Table 14. EMPLOYEE SURVEY 2015 Means (Results by Age)
General Conditions and Climate
1.
2.
At AUB I feel highly motivated
to do my work well
I am proud to work at AUB
3.
I often feel too much stress and
pressure in my job.
4.
I am given challenging
assignments
5.
I am satisfied with the physical
work conditions
6.
AUB is ethical in its dealings
7.
In my area, quality is more
important than productivity
8.
At work I often do things
above and beyond job
requirements
9.
I am thinking about leaving
AUB in the next two years
10. I feel a great deal of loyalty
towards AUB
11. AUB deserves my loyalty
12. I have the authority to use my
judgment to solve problems
related to my job
13. I am happy to recommend
AUB as a good place at work
14. I have best friend at work
Management
15.
16.
17.
18.
19.
20.
21.
22.
23.
My supervisor treats me fairly
My supervisor keeps me
informed about what’s goingon
My supervisor values my views
and participation
My supervisor involves me in
decisions affecting my work
My supervisor is competent
managing people
My supervisor or someone at
work encourages my develop.
My supervisor is friendly and
helpful
My supervisor or someone at work
seems to care for me as a person
Work procedures encourage
Under
25
25-34
35-44
45-54
55-64
65 and
older
3.63
3.59
3.93
3.92
4.02
4.73
4.35
4.31
4.57
4.54
4.33
4.82
3.82
3.71
3.69
3.77
3.36
3.18
3.62
3.70
3.23
3.71
3.65
4.18
3.30
3.40
2.62
3.51
3.63
3.91
3.92
3.73
4.15
3.67
3.67
4.00
3.70
3.46
4.23
3.46
3.47
3.82
3.80
4.10
3.92
4.14
4.23
4.55
3.07
3.05
2.21
2.37
2.67
3.30
3.91
4.07
4.36
4.51
4.34
4.73
3.76
3.83
4.21
4.26
4.04
4.60
3.45
3.75
3.50
4.00
3.96
4.45
3.75
3.75
4.23
4.10
4.01
4.36
3.35
Under
25
3.73
3.51
3.77
3.53
3.48
25-34
35-44
45-54
55-64
3.93
4.15
3.74
3.78
4.00
65 and
older
4.00
3.77
3.80
4.00
3.52
3.53
3.45
3.68
3.87
4.00
3.77
3.75
3.64
3.64
3.74
4.21
3.59
3.63
3.70
3.59
3.78
4.21
3.71
3.50
3.27
3.66
3.73
4.07
3.58
3.45
3.30
4.07
4.05
4.43
3.94
3.80
3.82
3.62
3.92
4.23
3.68
3.70
3.82
3.68
3.58
4.00
3.54
3.33
3.18
32
co-operation and effectiveness
across work groups
24. In my department, policies
interfere with my ability to do
my job well
25. I am well-informed of policies
and procedures related to work
26. I am satisfied with AUB’s
Human Resources policies
27. The communication of AUB’s
policies is clear
28 . Overall, AUB’s policies and
procedures are: Clear
29 . Overall, AUB’s policies and
procedures are: Easy to Use
30. Overall, AUB’s policies and
procedures are: Flexible
31. Overall, AUB’s policies and
procedures are: Up-to-date
32. Overall, AUB’s policies and
procedures are: Helpful to me
33. Overall, AUB’s policies and
procedures are: Others
Training and Development
34. AUB provides me with training
and development to help me do my
job effectively
35. I had opportunities at work to learn
and grow
36. My supervisor helps me decide
what training I need
37. In the last twelve months I have
talked to someone about my
progress
38. Training courses that meet my
needs are available on a timely
basis
39. I am given the time to take
training courses
Communication and Planning
40.
41.
42.
43.
44.
AUB leadership has a clear
vision of the future
AUB has gone through
significant beneficial changes
over the last few years
AUB leadership helps
employees adjust to change
AUB leadership is responding
to important external issues
AUB leadership is responding
2.83
2.88
3.43
2.76
2.92
2.91
3.98
3.84
4.07
3.91
3.71
4.00
4.27
4.13
4.43
4.20
4.24
4.40
3.49
3.23
4.07
3.38
3.42
3.64
3.78
3.53
4.29
3.65
3.46
3.09
3.90
3.64
4.31
3.66
3.74
3.50
3.75
3.59
4.21
3.50
3.52
3.45
3.48
3.33
4.21
3.32
3.32
3.00
3.69
3.51
4.07
3.37
3.32
3.18
3.76
3.50
4.15
3.52
3.41
3.45
Under
25
25-34
35-44
45-54
55-64
65 and
older
3.78
3.35
4.07
3.53
3.57
3.25
3.80
3.57
3.85
3.57
3.91
4.22
3.45
3.30
4.00
3.18
3.10
2.80
3.49
3.35
3.46
3.13
3.12
2.43
3.17
2.93
4.07
3.04
3.29
2.67
3.41
3.19
3.77
3.35
3.47
3.14
25-34
35-44
45-54
55-64
3.61
3.79
3.61
3.45
65 and
older
3.73
3.65
3.47
3.50
3.46
3.38
3.27
3.52
3.26
3.69
3.23
3.26
3.18
3.59
3.45
3.43
3.33
3.51
3.36
3.34
3.24
3.21
3.24
3.37
3.45
Under
25
3.70
33
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
to important internal issues
I understand AUB’s mission
AUB’s mission makes me feel
my job is important
At work my opinion seems to
count
Managers place a high level of
trust in their subordinates
Managers at all levels work
together to achieve
organizational goals.
I believe I am not at risk by
challenging rules
Organization structure helps us to
operate efficiently
I am aware of campus wide plans
and strategies
I know what is expected of me
at work
Management seeks input from
all levels of the organization
I have a clear understanding of
my department’s goals and
priorities
AUB management is genuinely
concerned about its employees
UB management treats employees
with respect
AUB management respects
individual differences
I have materials and
equipment I need to do my
work right
Management allocates resources I
need in a timely manner.
Benefits and Rewards
61. Fairness of the pay you get for the
work you do
62. AUB’s total benefits package.
63. Degree to which your pay is
linked to your performance
64. Recognition and informal praise
received for good work
65. Degree to which your pay
matches your responsibilities
66. The effectiveness of AUB’s
performance appraisal process
67. Fairness and objectivity of job
promotions
68. Degree of overall job security at
AUB
69. Availability of opportunities for
4.14
4.06
3.93
4.08
4.19
4.36
3.80
3.79
4.07
3.96
4.03
4.09
3.36
3.51
3.36
3.67
3.66
4.09
3.49
3.50
3.36
3.53
3.36
3.45
3.51
3.35
3.57
3.29
3.08
3.27
3.09
3.20
3.50
3.28
3.25
3.36
3.64
3.27
3.71
3.36
3.13
3.09
3.47
3.30
3.57
3.33
3.17
3.45
4.21
4.06
4.14
4.06
4.06
4.00
3.60
3.38
3.07
3.42
3.21
3.09
4.07
3.87
4.07
3.92
4.00
4.45
3.21
3.06
3.62
3.22
3.13
3.10
3.77
3.69
3.86
3.58
3.44
3.64
3.84
3.70
3.93
3.60
3.49
3.55
3.88
3.67
4.07
3.67
3.70
3.91
3.84
3.40
3.64
3.38
3.40
3.45
Under
25
25-34
35-44
45-54
55-64
65 and
older
2.48
2.26
2.21
2.66
2.75
3.09
3.29
2.95
2.86
3.30
3.11
3.40
2.61
2.29
2.69
2.59
2.72
2.73
3.10
2.89
2.64
2.97
3.07
2.91
2.58
2.34
2.71
2.53
2.73
3.09
2.84
2.46
3.14
2.61
2.64
2.64
2.67
2.39
2.57
2.60
2.73
3.09
3.43
3.21
3.50
3.32
3.41
3.55
2.88
2.63
2.86
2.86
3.07
3.27
34
advancement at AUB
70. Adequacy of retirement benefits
Teamwork and Coordination
71.
The team cooperation in your
work environment
72. The commitment of coworkers to do
quality work
73. The morale of the people with
whom you work
74. The support from other AUB
departments that you need to do a
good job
Satisfaction level with AUB services
75.
76.
77.
78.
79.
80.
81.
82.
83.
84.
85.
86.
87.
88.
89.
[Office of Information Technology
(IT)]
[IT Telecommunications]
[AUBMC call center]
[Registrar’s Office]
[Office of Communications]
[Facilities Planning and Design
Unit (FPDU)]
[Plant Engineering / Engineering
Departments]
[Custodial services Department
(janitorial) / Housekeeping &
Laundry]
[Physical Plant’s: Grounds and
Transfer Department]
[Financial & Support Services:
Comptroller’s Office]
[Campus Procurement &
Contracts Administration /
Purchasing Departments]
[Office of Auxiliary Services]
[Food Services / Cafeterias]
[Human Resource Department]
[HIP Office]
Overall Items
90. How satisfied are you with AUB as
an employee?
91. How satisfied are you with General
Conditions and Climate at AUB?
92. How satisfied are you with AUB
Policies and Procedures?
93. How satisfied are you with
3.28
Under
25
2.82
3.00
2.79
2.78
25-34
35-44
45-54
55-64
3.54
3.51
3.00
3.40
3.63
4.09
3.67
3.48
3.36
3.31
3.64
4.18
3.39
3.41
3.29
3.29
3.34
4.09
3.34
3.32
3.21
3.37
3.32
3.36
Under
25
25-34
35-44
45-54
55-64
65 and
older
3.74
3.61
3.86
3.56
3.58
3.55
3.64
3.91
3.76
3.73
3.63
3.74
3.54
3.61
3.79
3.14
3.43
3.14
3.59
3.58
3.50
3.50
3.41
3.33
3.60
3.45
3.45
3.55
3.55
3.36
3.55
3.46
3.36
3.40
3.31
3.45
3.73
3.59
3.50
3.54
3.56
4.09
3.70
3.48
3.14
3.49
3.49
4.00
3.52
3.55
3.43
3.55
3.49
4.00
3.69
3.57
3.64
3.51
3.51
3.45
3.58
3.43
3.36
3.36
3.38
3.27
3.66
3.34
3.68
3.70
Under
25
3.46
3.36
3.37
3.43
3.46
3.00
3.57
3.64
3.50
3.41
3.53
3.57
3.54
3.37
3.58
3.62
25-34
35-44
45-54
55-64
3.64
3.36
3.73
3.64
65 and
older
3.37
3.30
3.71
3.66
3.56
4.09
3.42
3.44
3.71
3.59
3.46
3.91
3.64
3.45
3.50
3.52
3.28
3.73
3.39
3.12
4.07
3.26
3.45
3.09
35
3.09
65 and
older
Training and Development at AUB?
94. How satisfied are you with
Management at AUB?
95. How satisfied are you with
Communication and Planning at
AUB?
96. How satisfied are you with AUB
Benefits and Rewards?
97. How satisfied are you with
Teamwork and Coordination at
AUB?
3.41
3.11
3.64
3.19
3.19
3.40
3.37
3.22
3.64
3.28
3.21
3.27
3.09
2.79
3.00
2.98
2.94
3.18
3.31
3.38
3.62
3.24
3.27
3.18
36