Conflict Management

advertisement
Conflict Management
What word comes to mind when you
hear the word “conflict?
7/1/2016
1
Word Association







Destruction
Anger
Disagreement
Hostility
War
Anxiety
Tension
7/1/2016







Exciting
Strengthening
Helpful
Stimulating
Creative
Intimate
Clarifying
2
Definition

An expressed struggle between at least 2
interdependent parties, who perceive
incompatible goals, scarce rewards, and
interference from the other party in
achieving their goals. They are in a
position of opposition in conjunction with
cooperation.
7/1/2016
3
Conflict Management Styles
Two Dimensional Matrix
 Concern for Self
 Concern for Others
Implications
7/1/2016
4
Effectively Managing Conflict
Recognize role of
perceptions
 Nature of context
 Past experiences
 Attitudes & feelings
 Perceptual sets
 Need States
 Expectations
7/1/2016
Watch your language
 Abstraction levels
 Stereotypes
 False polarization
 Inferences/observatio
ns
5
Principles continued

Focus first on
understanding and
then work on
agreement

Coordinate individual
and group goals.



7/1/2016
Meeting mgt. Rules
Flip charts
Listening
6
Develop the right strategy &
tactics

Definitions




Strategy
Tactics



Goals




7/1/2016
Prospective
Transactive
Relational
Collaborative
Value of Goals

Attainment
Change
Yardstick
Planning Strategy


Goals for You
Goals for Others
7
Develop the right strategy &
tactics (cont)
Strategic Directions
 Avoid
 Escalate
 Maintenance
 Reduction
7/1/2016
Avoidance Tactics
 Postponement
 Control Process
 Resort to formal rules
 Equivocate
 Precuing
 Gunny sacking
 Not recognizing conflict
 Fogging
8
Tactics (cont.
Escalation
 Labeling
 Issue Expansion
 Coalition Formation
 Threats
 Constricting Others
Maintenance
 Quid Pro Quo
 Agreement on Relational
rules
7/1/2016
Reduction Tactics
 Fractionalization
 Inquiry
 Position Papers
 Metacommunication
 Compromise
 Strategic Ambiguity
9
Download