Conflict Management What word comes to mind when you hear the word “conflict? 7/1/2016 1 Word Association Destruction Anger Disagreement Hostility War Anxiety Tension 7/1/2016 Exciting Strengthening Helpful Stimulating Creative Intimate Clarifying 2 Definition An expressed struggle between at least 2 interdependent parties, who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals. They are in a position of opposition in conjunction with cooperation. 7/1/2016 3 Conflict Management Styles Two Dimensional Matrix Concern for Self Concern for Others Implications 7/1/2016 4 Effectively Managing Conflict Recognize role of perceptions Nature of context Past experiences Attitudes & feelings Perceptual sets Need States Expectations 7/1/2016 Watch your language Abstraction levels Stereotypes False polarization Inferences/observatio ns 5 Principles continued Focus first on understanding and then work on agreement Coordinate individual and group goals. 7/1/2016 Meeting mgt. Rules Flip charts Listening 6 Develop the right strategy & tactics Definitions Strategy Tactics Goals 7/1/2016 Prospective Transactive Relational Collaborative Value of Goals Attainment Change Yardstick Planning Strategy Goals for You Goals for Others 7 Develop the right strategy & tactics (cont) Strategic Directions Avoid Escalate Maintenance Reduction 7/1/2016 Avoidance Tactics Postponement Control Process Resort to formal rules Equivocate Precuing Gunny sacking Not recognizing conflict Fogging 8 Tactics (cont. Escalation Labeling Issue Expansion Coalition Formation Threats Constricting Others Maintenance Quid Pro Quo Agreement on Relational rules 7/1/2016 Reduction Tactics Fractionalization Inquiry Position Papers Metacommunication Compromise Strategic Ambiguity 9