Barriers to Effective
Communication
What
are they?
What to do?
7/1/2016
1
Inappropriate abstraction
Too High
 Too Low
 Choose the appropriate level

7/1/2016
2
Inference-Observation
Confusion

How does the process work?

– Person makes inference
– Fails to recognize it
– Acts certain
Correctives?
– Detect inference (Source, Scope, Time)
– Calculate Risk
– Get more date
7/1/2016
3
Bypassing

Def. - Miscomm. Pattern which occurs when
the sender & receiver miss each other with
their meanings.
– Same words - Different meanings
– Different words - Same thing

Problems
– Apparent agreement
– Apparent disagreement
7/1/2016
4
Bypassing cont.

False assumptions
– Words have mono-usage
– Words are the creators of meaning

Correctives
– Be person-minded not word-minded
– Paraphrase
– PTA & POA
– Understand context
7/1/2016
5
Stereotypes & labels

Printing term
– Become sensitive to differences
– Focus on uniqueness
– Index
7/1/2016
6
False polarization
Confusion between contradictories and
contaries
 Consequences

– Deluding Ourselves
– Deluding Others

Correctives
– Detect contrary
– Use how-much index
7/1/2016
7
Links in the comm. chain

Meaning is obscured
– Highlight
– Delete
– Assimilate

Correctives
– Go to the source
– Delay formation of conclusions
7/1/2016
8