Communications from Vendor
 VSP- electronic no mailings to employees
 Pull out of portal
 Dialectic mail out for eye exam after 12 months
 WIN- website and e-newsletter, which is sent 2 times a month
 Spouse emails
Smartphone
App
App Coming
 Alere-participant identified get:
 Letter-hardcopy
 Kit- hardcopy
 Quarterly sent newsletter to participant- paper.
 Caremark-formulary changes no real global program of communication
 Send out targeted communication
 Diabetes- only to impacted members
 Website has other info
 Can change banner on member portal to have the wellness topic
Smartphone
App
App Coming
 Premera- website-employee selects topics to get info
Add Communication on Apps
Communication
 Use Union Newsletter to disseminate information and changes
 Development of Brand identity of all vendors in University of Alaska system for
Wellness
Proctor and Gamble
 Survey for the Employees- needs to be the first thing
Dependent Audit
Problem
 Feb 28th deadline
 Fractured Communication
 Different timing on the email and portal
 Did not get email and/or letter
 President letter first and then dependent audit- President letter include the dependent
audit and Consova
 One stop shopping
Solutions
 Union send something out along with University letter





Ease individuals into comm and prime them for changes
Extend timeline
Not fractured communiation
Always do the WHY? For comms
**Benefit of Documents
 Life Insurance
 Social Security
 Apply for Retirement
 Double covered with university can move to single coverage and not provide
documents
 *Need to set standards for document checking after 7/1/11
Premera
 Diagnostic screenings need to be covered at 100%- colonoscopies and mammograms
 Carmark
 How to define what a maintenance drug and how does Caremark define maintenance
drugs? Have received definition from Caremark and listing of drugs.
Communication
 Facebook and videos- branded with new Univ. of Alaska brand
 Twitter- branded with new Univ. of Alaska Brand
Vendor Summit *Feedback*




Have in Alaska
Breakout sessions- disease states
Oct/Nov timeframe
Short vendor presentations of what they do for the University/challenges with
working with the University
 Invite all vendors- EAP
 Work to have vendors more open with ideas and thoughts
 Twice a year – Once a year is the norm
TO DO – NEXT STEPS
 Receive communication campaign from vendors – only WIN has a campaign as the
other vendors have information online but it is not sent out monthly on a regular
schedule
 Vet and understand vendor/parnter mobile applications
 Best Doctor Communication – JHCC has provided input and changes have been made
 Develop a communicaiton branding for wellness
 Vendor emails for individual(s) for exchange of information/data between vendors
 Uniform ID number across all vendors
 Survey of employees on how they would like to be communicated with