University of Alaska- Typed Notes
Topic 1:
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VSP sending 6 conditions to Alere
Standardize ID across vendors
Use Lockton for aggregate data- identify gaps and communicate back to
vendors
How do we use Caremark Pharmacy Advisor Program?
Integration of communication from Alere and Pharmacy Advisor program
WIN- currently refers people to EAP, DM. In order to share, need releaseneed to maintain confidentiality. Refer to Alere upon release. NCR paper.
Use claims data to target preventative benefit.
Alere set up vendors for referrals.
Home biometrics kit (Alere). Web site for enrollment. For rural sites.
Send information to DM.
Target dependents.
What about the other disease states not covered by DM. How to target
communication (i.e. obesity).
Shared reporting between vendors. Example: Alere DM Risk Stratifications
Prediction modeling scoring shared
What are the engagement levels in DM programs
Care Management/complex case management information connections
Patient safety on gaps of care- CM Alere send Premera reports
WIN & Alerea. Referrals from WIN to Alere; those identified from Win can provide
names to Alere and vice versa;
b. Alere can set up Total Information Management System between WIN,
Premera and Caremark
c. Alere can access and list all touch points
Need to close gap in biometrics screening and how to get number in DM
programs to increase
Revisit the criteria developed by Alere per communicating with Premera
and WIN
Inform member certain information shared during Biometric and IHP,
would be passed on to Alere and or other vendors
Need to make biometrics a part of plan- assumption should be made all
information to communicate
Alere looking for any information above and beyond a health assessment
VSP can share data to various vendors for future
Look at preventative screening Utilization: Premera can create
communication to members regarding Preventive Utilization. Do we have
access problems driving low preventive utilization?
Share communications with WIN
Need to look at Mental Health/Substance Abuse issues when members
aren’t taking the correct meds, stop taking ,is member aware of benefits
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Add to tracking with Win: eye exam, physical, preventative screenings,
Dental cleanings
*Target DHP with early invite for high risk individuals from Alere/Premera.
Current high HRA participants were given this opportunity risk
Topic 2
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Welcome packet that has information from all vendors
Communication to those who are healthy to encourage maintenance.
Targeted Post Card for Preventative screenings to eye exams
Vendors communicate directly- vendor email list
One-on-one contact to answer health care questions for new employees
Synopsis of vendor and benefits provided on website
Branding to represent employee perspective (consumerism). Make health
care plan personal- encourage ownership
Uniform ID number for all vendors (ID Cards)
More face-to-face contact. I.e. Email short summary that can be given to
supervisors to discuss during staff meetings
Ask the questions- How did you learn about benefits? What is the best
way to inform you about benefits?
Keep multi method of communication
Open communication to spouse & dependents. Give them tools for lifestyle
changes.
Diabetic plate
Send communication to the “household”
Find tools to help- calorie calculator, meal planner, fat % calculation
Communication to 27-25 age dependents. How plan works, understand
healthcare. Be good consumers, follow up on claims.
Targeted communication.
Define Consumerism in communication.
EE Communications
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Union newsletters
SW & Campus newsletters
Biweekly system highlights
Tracking system to see whether emails are opened- WIN has this
SPAM filters- are emails screening out some benefits emails?
Caremark, VSP, & Alere have EE emails, registration is required. Use of
wellness champions on site- ownership taken for posting notices,
networking, providing information on wellness opportunities and benefits
information.
What do other Employers do? Information sharing re new program
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Use of site based expert to share information: train the trainer approach.
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Recruitment of EE’s who want this role attend an update call regularly,
then share information by word of mouth.
Top down dissemination of information to sites
JHCC members help disseminate information UAFT hotsheet. Share what
is going on, what is the CHC working on?
Staff Alliance
Deans & Directors meetings
Meetings with WIN representatives- financial interests served by controlling
health care costs, values of wellness, August-September tours by WIN for
outreach would be good for this
EE surveys
Make topics relevant to the individual- How will changes affect individuals?
Use statistics that are understandable.
Benefit calculator- what are EE Benefits worth
Reaching At-Risk Employees
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People pay attention when the benefits they use are changing
Gap in care- Caremark follows up with questions why. Percentage
returned is very low for UA EEs
Re Alere- lack of branding may lead to EEs failing to participate.
Providing a packet with all vendors information may help EE’s become
familiar with their identity and SVCs
Use a tab for each- in a notebook for EEs
Get people to use the website?
Resources are accessed when they are needed.
Use links in emails with headlines of important topics?
Use PPAs to be departmental contacts for benefits topics- front line EEs.
Disseminate information to them from SWHR.
How to Communicate Effectively with UA EE’s
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Data base- who to contact at various locations- WIN had to create for
them selves as it didn’t exist.
Ask EE’s- What do they prefer as a communications approach?
Survey monkey could be used- but then what do we do with the
information?
Uniformity and consistency are important no matter what communication
methods are used
Use department and staff meetings to announce health care news
Streaming video for information meetings. Example: Education on Health
Care Reform and the impact on our UA HC plan
Ask for campus contributors to our effort to better communicate- class
project?
Video pieces created by Lockton
Podcasts