HSE Survey of Consumers’ Experience
of the
Health Services in Ireland
May 2007
Data Dictionary
Version 1.2
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
UCD School of Public Health and Population
Science Prepared by D.O’Mahony
D.O’Mahony
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10/05/2007
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Data Dictionary for Health Service Executive Consumer Experience of the Health Service in
Ireland 2006-2007
Overview of data table:
Sample = 3032
Questionnaire length: 20 minutes
Sample definition: representative of population aged 18+ in the Republic of Ireland.
Quotas – set on sex, age, social class and the 4 HSE regions.
Additional quotas – over-sampling of those aged 50+ in a separate dataset
Number of Sampling points: 188
Source of Data: data captured in November-December 2006, January-February 2007 in all 26
counties of Ireland via face-to-face interview in the home.
Format: Single SPSS table, 315 variables
Sources of questions:
 National Survey on Lifestyles, Attitudes and Nutrition (SLAN 2002)
(www.ucd.ie/issda/dataset-info/slan.htm )
 Irish Society for Quality and Safety in Healthcare (ISQSH www.isqsh.ie )
 UK National Health Service (NHS) with the UK Healthcare Commission and the
Picker Institute (PI 2005 www.nhssurveys.org )
 Patient Satisfaction Survey: Audit of Inpatients, Oct 2005-06. Admission Unit,
Donegal Mental Health Service McCardle, J (2006)
Variable Name: X1 Label: Interview number
Source: Lansdowne Market Research (LMR)
Variable Name: X2 Label: QUESTIONNAIRE NUMBER
Source: LMR
Variable Name: X3 Label: SEX
Source: LMR
1 Male
2 Female
Variable Name: X4 Label: RESPONDENT IS...
Source: LMR
1 Chief Income Earner
2 Not chief Income Earner
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X5 Label: SOCIAL CLASS
Source: LMR
1 AB
2 C1
3 C2
4 D
5 E
6 F50+
7 F500 DK\Not Stated
Variable Name: X6 Label: EXACT AGE
Source: LMR
integer
0 DK\REF\NOT STATED
Variable Name: X7 Label: AGE CATEGORY
Source: LMR
1 15
2 16-17
3 18
4 19-24
5 25-29
6 30-34
7 35-39
8 40-44
9 45-49
10 50-54
11 55-59
12 60-64
13 65+
Variable Name: X8 Label: COUNTY
Source: LMR
1 Carlow
2 Cavan
3 Clare
4 Cork
5 Donegal
6 Dublin
7 Galway
8 Kerry
9 Kildare
10 Kilkenny
11 Laois
12 Leitrim
13 Limerick
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
14 Longford
15 Louth
16 Monaghan
17 Mayo
18 Meath
19 Offaly
20 Roscommon
21 Sligo
22 Tipperary
23 Waterford
24 Westmeath
25 Wexford
26 Wicklow
0 Not Stated
Variable Name: X9 Label: DATE OF INTERVIEW e.g. 5th = 05 (day of the month)
Source: LMR
integer
0 DK\REF\NOT STATED
Variable Name: X10 Label: ASSIGNMENT NUM
Source: LMR
Description: This number corresponds to the 188 contact points, each of which corresponds to an
electoral division.
Variable Name: X11 Label: INTERVIEWER NUM
Source: LMR
Variable Name: X12 Label: FRONT COVER COLOUR
Source: LMR
1 Blue (corresponds with Hospital as an in-patient or day patient)
2 Pink (corresponds with Hospital as an out-patient or A & E)
3 Yellow (corresponds with utilisation of GP services)
4 Green (corresponds with utilisation of other community health services)
Equal numbers of booklets with each of the 4 different coloured covers were printed. The written
instructions to interviewers are indicated in the diagram below:
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Fig1.
Is survey front
cover Blue?
Yes
1.
Is Section B Question
1 or 2 (Hospital as an
In-patient or daypatient) coded 2 (used
once) or 3 (used more
than once) ?
Yes
Go to Section C:
“Experience of Inpatient or Day
patient hospital
service”
No
No
Is survey front
cover Pink?
Yes
No
2.
Is Section B Question
3 or 4 (Hospital as an
Out-patient or A&E )
coded 2 (used once) or
3 (used more than
once) ?
Yes
Go to Section D:
“Experience of Outpatient or hospital
service”
No
Is survey front
cover Yellow?
Yes
No
3.
Is Section B Question
5 (GP services)
coded 2 (used once) or
3 (used more than
once) ?
Yes
Go to Section E:
“Experience of GP
services”
No
Is survey front
cover Green?
Yes
4.
Is Section B any
Question from 6
(Mental Health
services) to 29 (Home
support) coded 2 (used
once) or 3 (used more
than once) ?
Yes
“Experience of
Community Health
Services”
No
Is nothing coded 2 or 3 in Section B?
Go to Section F:
Go to Section G:
Yes
“Stories”
No
Go to Instruction 1 above.
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Section A – General Health Status
The source for Section A, Variables X13 to X45, is the national Survey on Lifestyles, Attitudes and
Nutrition (SLAN 2002)
Variable Name: X13 Label: A.1 In general, would you say your health is ...?
Source: SLAN 2002
1 Excellent
2 Very good
3 Good
4 Fair
5 Poor
0 Not Stated
Variable Name: X14 Label: A.2 Thinking about your physical health, which includes physical
illness and injury, for how many days during the past 30 days was your physical health not good?
IF NONE RECORD AS:00 RECORD USING 2 DIGIT CODE E.G 5=05
Source: SLAN 2002
integer
99 DK\REF\NOT STATED
Variable Name: X15 Label: A.3 Thinking about your mental health, which includes stress,
depression and problems with emotions, for how many days during the past 30 days was your
mental health not good?
IF NONE RECORD AS:00 RECORD USING 2 DIGIT CODE E.G 5=05
Source: SLAN 2002
integer
99 DK\REF\NOT STATED
Variable Name: X16
Label: A.4 During the past 30 days, for about how many days did poor physical or mental health
keep you from doing your usual activities, such as work or recreation?
IF NONE RECORD AS:00 RECORD USING 2 DIGIT CODE E.G 5=05
Source: SLAN 2002
integer
99 DK\REF\NOT STATED
Variable Name: X17
Label: A.5 Is your daily activity or work limited by a long term illness, health problem or disability?
Source: SLAN 2002
1 Yes
2 No
3 DK
0 Not Stated
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Question A.6: Where do you get your information about health? [MULTIPLE ANSWERS
ALLOWED] Source: SLAN 2002
Variable Name: X18 Label: A6. General Practitioner
0 = Not mentioned
1 = Mentioned
[Same answer options for all of the following variables X19 to X30]
Variable Name: X19 Label: A6. Other Health Professionals
Variable Name: X20 Label: A6. Health Promotion Service\HSE
Variable Name: X21 Label: A6. Health Promotion Unit
Variable Name: X22 Label: A6. Department of Health & Children
Variable Name: X23 Label: A6. Health Organisations
Variable Name: X24 Label: A6. Internet \ World Wide Web
Variable Name: X25 Label: A6. Family \ Friends
Variable Name: X26 Label: A6. Media(TV, radio, newspaper, magazines)
Variable Name: X27 Label: A6. Helplines (e.g. national information line)
Variable Name: X28 Label: Other (SPECIFY)
Variable Name: X29 Label: Label: Don't know
Variable Name: X30 Label: Label: Not Stated
(Note: answer sets for Question A6 are duplicated)
A.6: Where do you get your information about health? [MULTIPLE ANSWERS ALLOWED]
0 = Not mentioned
1 = Mentioned
[Same answer options for all of the following variables X31 to X42]
Variable Name: X31 Label: General Practitioner
Variable Name: X32 Label: Other Health Professionals
Variable Name: X33 Label: Health Promotion Service\HSE
Variable Name: X34 Label: Health Promotion Unit\ Department of Health & Children
Variable Name: X35 Label: Health Organisations
Variable Name: X36 Label: Internet \ World Wide Web
Variable Name: X37 Label: Family \ Friends
Variable Name: X38 Label: Media(TV, radio, newspaper, magazines)
Variable Name: X39 Label: Helplines (e.g. national information line)
Variable Name: X40 Label: Other (SPECIFY) Label:
Variable Name: X41 Label: Don't know
Variable Name: X42 Label: Not Stated
Variable Name: X43 Label: A.7 When you look for information, how likely or unlikely are you to call
a telephone helpline such as the HSE National Information Line? Source: SLAN 2002
1 Very likely
2 Likely
3 Neither likely nor unlikely
4 Unlikely
5 Very unlikely
6 Don't know
0 Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X44 Label: A.8 How good or poor would you rate your quality of life?
Source: SLAN 2002
1 Very poor
2 Poor
3 Neither poor nor good
4 Good
5 Very good
0 Not Stated
Variable Name: X45 Label: A.9 How satisfied or dissatisfied are you with your health?
Source: SLAN 2002
1 Very satisfied
2 Satisfied
3 Neither satisfied nor dissatisfied
4 Dissatisfied
5 Very Dissatisfied
0 Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Section B – Profile of Service Users
Variable Name: X46 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Hospital as an inpatient (STATEMENT1 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X47 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Hospital as a day patient (STATEMENT2 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X48 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Hospital as an out-patient (STATEMENT3 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X49 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
A&E (Accident and Emergency) (STATEMENT4 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X50 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
GP (General Practitioner) services (STATEMENT5 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X51 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Mental Health Services (including non-acute Psychiatric hospitals) (STATEMENT6 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X52 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Public health nurse (STATEMENT7 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X53 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Physiotherapist (STATEMENT8 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X54 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Occupational therapist (STATEMENT9 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X55 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Psychology services (STATEMENT10 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X56 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Social worker (STATEMENT11 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X57 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Community Welfare Officer (STATEMENT12 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X58 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Home Help Services (STATEMENT13 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X59 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Chiropody\Podiatry (STATEMENT14 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X60 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Drug\Alcohol Outreach Services (STATEMENT 15 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X61 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Speech Therapy (STATEMENT 16 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X62 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Dietician (STATEMENT17 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X63 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Ophthalmology (STATEMENT18 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X64 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Audiology (STATEMENT 19 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X65 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Dental Services (Public only Not Private) (STATEMENT 20 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X66 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Palliative care e.g.(care of the dying) (STATEMENT 21 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X67 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Residential services for older people (STATEMENT 22 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X68 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Day services for older people (STATEMENT 23 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X69 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Respite services for older people (STATEMENT 24 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X70 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Home support for older people (STATEMENT 25 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X71 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Residential services for the intellectual/physical/sensory disabled (STATEMENT 26 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X72 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Day services for the intellectual\physical or sensory disabled (STATEMENT 27 OF 29)
1
2
3
0
Not Used
Once
More than Once
Not Stated
Variable Name: X73 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Respite services for the intellectual\physical or sensory disabled (STATEMENT28 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
Variable Name: X74 Label: B.1 Which, if any, of following services have you used in the last 12
months? IF USED, PROBE TO ESTABLISH IF USED ONCE OR MORE THAN ONCE.
Home support for the intellectual\physical or sensory disabled (STATEMENT29 OF 29)
1 Not Used
2 Once
3 More than Once
0 Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Section C – Experience of In-Patient or Day-Patient Hospital Services
Variable Name: X75 Label: C.1a Which was your most recent experience of hospital, was it as a
day patient or in-patient?
1 Day patient
2 In-patient
Variable Name: X76 Label: C.1b You say you have been an in-patient at a hospital in the last 12
months. With regard to your most recent hospital in-patient visit, how many nights did you spend in
the hospital? IF NONE RECORD AS:00 RECORD USING 3 DIGIT CODE E.G 5=005
99 DK\REF\NOT STATED
C.2 Why were you in for your last stay in hospital during the last 12 months
Source: Davis & Davis 1991
0 = Not mentioned
1 = Mentioned
[Same answer options for all of the following variables X77 to X83]
Variable Name: X77 Label: Accident in the home\in the street\at work
Variable Name: X78 Label: Childbirth
Variable Name: X79 Label: For an operation
Variable Name: X80 Label: For an illness
Variable Name: X81 Label: For a check-up or test
Variable Name: X82 Label: For some other reason (SPECIFY)
Variable Name: X83 Label: Not Stated
C.3 How were you admitted to the hospital?
Source: ISQSH 2004
0 = Not mentioned
1 = Mentioned
[Same answer options for all of the following variables X84 to X93]
Variable Name: X84 Label: A&E (Accident and Emergency)
Variable Name: X85 Label: On a waiting list, but came in via A & E
Variable Name: X86 Label: GP referral, urgent admission
Variable Name: X87 Label: Waiting list
Variable Name: X88 Label: Out-Patient clinic - Same day admit
Variable Name: X89 Label: National Treatment Purchase Fund
Variable Name: X90 Label: Direct transfer from another hospital
Variable Name: X91 Label: Other (SPECIFY)
Variable Name: X92 Label: Don't know
Variable Name: X93 Label: Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X94 Label: C.4 After admission, were you given an indication of the length of stay
in hospital you required?
Source: Picker Institute 2005 (PI 2005)
1 Yes
2 No
3 DK
0 Not Stated
Variable Name: X95 Label: C.5 How much advance notice were you given about the date of your
discharge?
Source: Picker Institute 2005 (PI 2005)
1 I was told on day of discharge
2 1-3 days
3 4+ days
4 Don't know\can't recall
0 Not Stated
Variable Name: X96 Label: C.6 Overall, from the time you were first told you needed to be
admitted to hospital, how long did you wait to be admitted?
Source: Picker Institute Admission to Hospital Survey 2005 (PI 2005)
1 No wait, admitted immediately
2 Up to 1 month
3 Over 1 and up to 3 months
4 Over 3 up to 6 months
5 Over 6 months and up to 9 months
6 More than 9 months
7 Don't know\Can't remember
0 Not Stated
Variable Name: X97 Label: C.7a Were you told why you would have to wait?
Source: PI 2005
1 Yes
2 No
0 Not Stated
Variable Name: X98 Label: C.7b Would you have liked an explanation?
Source: PI 2005
1 Yes
2 No
0 Not Stated
Variable Name: X99 Label: C.8 When you first saw the person you were referred to, did he\she
seem to have all the necessary information about you and your condition\treatment?
Source: Picker Institute 2005 (PI 2005)
1 Yes, completely
2 Yes, to some extent
3 No
0 Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X100 Label: C.9 Did you have confidence and trust in the people\health
professionals treating you?
Source: Picker Institute In-patient Core Survey 2005 (PI 2005)
1 Yes, always
2 Yes, sometimes
3 No
0 Not Stated
Variable Name: X101 Label: C.10 Were you given a choice about where you were referred, that is
which location?
Source: Picker Institute 2005 (PI 2005)
1 Yes
2 No, but I would have liked a choice
3 No, but I did not mind
0 Not Stated
Variable Name: X102 Label: C.11 Were you given enough time to discuss your health\medical
problem with the healthcare professionals?
Source: Picker Institute 2005 (PI 2005)
1 Yes, Completely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X103 Label: C.12 Were you involved as much as you wanted to be in decisions
about your care and treatment?
Source: Picker Institute 2005 (PI 2005)
1 Yes, Completely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X104 Label: C.13 Did a member of staff give you information about your
condition\treatment...?
Source: Care & Treatment Survey PI 2005
1 In writing
2 Verbally
3 Both
4 None at all
0 Not Stated
Variable Name: X105 Label: C.14 How much information about your condition\treatment was given
to you?
Source: Care & Treatment Survey PI 2005
1 Not enough
2 The right amount
3 Too much
4 None
0 Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X106 Label: C.15 Did you have any operations or procedures in the hospital?
Source: Operation & Procedures Survey PI 2005
1 Yes
2 No
0 Not Stated
Variable Name: X107 Label: C.16 Did a member of staff explain what would be done during the
operation or procedure?
Source: Operation & Procedures Survey PI 2005
1 Yes, completely
2 Yes to some extent
3 I did not want an explanation
4 No
0 Not Stated
Variables X108 to X113 are from ISQSH 2004
Variable Name: X108 Label: C.17 How would you rate the following hospital facilities...?
Contacting the hospital by phone (STATEMENT1 OF 6)
1 Very Good
2 Good
3 Fair
4 Poor
5 Very Poor
6 Don't Know
0 Not Stated
Variable Name: X109 Label: C.17 How would you rate the following hospital facilities...?
Availability of car parking facilities (STATEMENT2 OF 6)
1 Very Good
2 Good
3 Fair
4 Poor
5 Very Poor
6 Don't Know
0 Not Stated
Variable Name: X110 Label: C.17 How would you rate the following hospital facilities...? Ease of
finding your way around the hospital (STATEMENT3 OF 6)
1 Very Good
2 Good
3 Fair
4 Poor
5 Very Poor
6 Don't Know
0 Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X111 Label: C.17 How would you rate the following hospital facilities...?
Adequacy\cleanliness of public toilets (STATEMENT4 OF 6)
1 Very Good
2 Good
3 Fair
4 Poor
5 Very Poor
6 Don't Know
0 Not Stated
Variable Name: X112 Label: C.17 How would you rate the following hospital facilities...? Adequacy
of shop facilities (STATEMENT5 OF 6)
1 Very Good
2 Good
3 Fair
4 Poor
5 Very Poor
6 Don't Know
0 Not Stated
Variable Name: X113 Label: C.17 How would you rate the following hospital facilities...?
Wheelchair access (STATEMENT6 OF 6)
1 Very Good
2 Good
3 Fair
4 Poor
5 Very Poor
6 Don't Know
0 Not Stated
Variable Name: X114 Label: C.18 How would you rate the standard of food you received in
hospital?
Source: McCardle 2004-5
1 Excellent
2 Good
3 Fair
4 Poor
5 Very poor
6 Don't know
0 Not Stated
Variable Name: X115 Label: C.19 How satisfied or dissatisfied were you with the range of foods
available?
Source: McCardle 2004-5
1 Very satisfied
2 Mostly satisfied
3 Not very satisfied
4 Not at all satisfied
5 Don't know
0 Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X116 Label: C.20 If you had special dietary requirements, were you satisfied with
the meals you received?
1 Yes
2 No
3 Not relevant\No special requirements
0 Not Stated
Variable Name: X117 Label: C.21 Would you agree or disagree that the ward facilities (e.g. bed,
wardrobe, room, bathrooms) were of a clean standard?
Source: ISQSH 2004
1 Strongly agree
2 Agree
3 Disagree
4 Strongly disagree
5 Don't know
0 Not Stated
Variable Name: X118 Label: C.22 Did the healthcare team treat you with respect and dignity?
Source: PI 2005
1 Yes, all of the time
2 Yes, some of the time
3 No
0 Not Stated
Variable Name: X119 Label: C.23 Were you given enough privacy when discussing your condition
or treatment?
Source: PI 2005
1 Yes, always
2 Yes, sometimes
3 No
0 Not Stated
Variable Name: X120 Label: C.24 Were ministers or priests of your faith available to you as
frequently as you required?
Source: ISQSH 2004
1 Always
2 Very often
3 Sometimes
4 Rarely
5 Never
6 No faith\religion
0 Not Stated
D.O’Mahony
Page 20
10/05/2007
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X121 Label: C.25 Did the healthcare teams give your family or someone close to
you, all the information they needed to help you recover?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No family or friends involved
4 My family did not need\want information
5 I did not want my family or friends to talk to a doctor
6 No
7 Don't know
0 Not Stated
Variable Name: X122 Label: C.26 If your family wanted to talk to the healthcare team, did they
have enough opportunity to do so?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No family or friends involved
4 My family did not need\want information
5 I did not want my family or friends to talk to a doctor
6 No
7 Don't know
0 Not Stated
Variable Name: X123 Label: C.27 Were you involved in decisions regarding your discharge from
hospital?
Source: PI 2005
1 Not at all involved
2 Not very involved
3 Fairly involved
4 Very involved
5 Don't know
0 Not Stated
Variable Name: X124 Label: C.28 After discharge, was there good continuity of care and support
given by the hospital?
Source: PI 2005
1 Yes
2 No
3 I did not need it
0 Not Stated
Variable Name: X125 Label: C.29 If your illness\injury meant you could not work, were you given
support and advice in relation to this?
Source: PI 2005
1 Yes
2 No
3 I did not need it
0 Not Stated
D.O’Mahony
Page 21
10/05/2007
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X126 Label: C.30 Overall, how would you rate the quality of care you received
while in hospital?
Source: PI 2005
1 Excellent
2 Very good
3 Good
4 Fair
5 Poor
6 Very poor
7 Don't know
0 Not Stated
Variable Name: X127 Label: C.31 Would you recommend the hospital where you were treated
most recently to someone else?
1 Yes
2 No
3 DK
0 Not Stated
D.O’Mahony
Page 22
10/05/2007
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Section D – Experience of Out-Patient Hospital Services
Variable Name: X128 Label: D.1 How often have you been to an Out-Patient clinic or A+E
department in hospital in the last 12 months?
99 DK\REF\NOT STATED
Variable Name: X129 Label: D.1b You mentioned having visited both Out-Patient AND the A&E in
the Past 12 Months. We would like to ask only about the most recent experience. Which visit was
your most recent visit?
1 Out-Patient
2 A&E
Variable Name: X130 Label: D.2 Were you given a choice of appointment times?
Source: PI Outpatients Core questions 2004-2005
1 Yes
2 No, but I did not need\want a choice
3 No, but I would have liked a choice
4 Don't know
0 Not Stated
Variable Name: X131 Label: D.3 Before your appointment, did you know what would happen to
you during the appointment?
Source: PI Outpatients Core questions 2004-2005
1 Yes
2 No
3 Not sure
0 Not Stated
Variable Name: X132 Label: D.4 Was your most recent appointment changed to a later date by the
hospital?
Source: PI Outpatients Core questions 2004-2005
1 No
2 Yes, once
3 Yes, 2 or more times
4 Yes, 4 times or more
5 Can't recall
0 Not Stated
Variable Name: X133 Label: D.5 How long after the stated appointment time did your actual
appointment start?
Source: PI Outpatients Core questions 2004-2005
1 Seen on time or early
2 Waited up to 5 minutes
3 Waited 6-15 minutes
4 Waited 16-30 minutes
5 Waited 31-60 minutes
6 Waited more than 1 hour but no more than 2 hours
7 Waited more than 2 hours
8 Don't know\Can't remember
0 Not Stated
D.O’Mahony
Page 23
10/05/2007
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X134 Label: D.6a Were you told how long you would have to wait?
Source: PI Outpatients Core questions 2004-2005
1 Yes
2 No
0 Not Stated
Variable Name: X135 Label: D.6b Was the wait longer, shorter or about the same compared to
what you were told?
Source: PI Outpatients Core questions 2004-2005
1 Longer
2 Shorter
3 About the same
4 Don't know\Can't remember
0 Not Stated
Variable Name: X136 Label: D.7a Were you told why you would have to wait?
Source: PI Outpatients Core questions 2004-2005
1 Yes
2 No
3 Don't know\Can't remember
0 Not Stated
Variable Name: X137 Label: D.7b Would you have liked an explanation?
Source: PI Outpatients Core questions 2004-2005
1 Yes, I would have
2 No, I didn't mind
Variable Name: X138 Label: D.8 When you first saw the person you were referred to, did he\she
seem to have all the necessary information about you and your condition\treatment?
Source: PI 2005
1 Yes, completely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X139 Label: D.9 Did you have confidence and trust in the healthcare professionals
examining and treating you?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X140 Label: D.10 Were you given a choice about where you were referred for outpatient services - that is the location of the hospital?
1 Yes
2 No, but I would have liked a choice
3 No, but I did not mind
0 Not Stated
D.O’Mahony
Page 24
10/05/2007
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X141 Label: D.11 Were you given enough time to discuss your health\medical
problem with the healthcare professionals?
Source: PI Outpatients Core questions 2004-2005
1 Yes, completely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X142 Label: D.12 Were you involved as much as you wanted to be in decisions
about your care and treatment?
Source: PI Outpatients Core questions 2004-2005
1 Yes completely
2 Yes - to some extent
3 No
4 Don't know\Can't recall
0 Not Stated
Variable Name: X143 Label: D.13 Was the information given to you about your condition\treatment
too much, not enough or just the right amount?
Source: PI Outpatients Core questions 2004-2005
1 Not enough
2 The right amount
3 Too much
0 Not Stated
Variable Name: X144 Label: D.14 Did the healthcare team explain the reasons for any treatment
or action in a way that you could understand?
Source: PI 2005
1 Yes, completely
2 Yes, to some extent
3 No
4 No treatment or action taken
0 Not Stated
Variable Name: X145 Label: D.15 If you had questions to ask the healthcare team, did you get
answers you could understand?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 I did not have an opportunity to ask questions
4 No
5 I had no questions
0 Not Stated
D.O’Mahony
Page 25
10/05/2007
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X146 Label: D.16 Was it easy to get through the main entrance and move around
in the Outpatients Department or A+E area?
Source: PI Outpatients Core questions 2004-2005
1 Yes, it was very easy
2 Yes, it was easy
3 Neither easy nor difficult
4 No it was difficult
5 No it was very difficult
6 Don't know\Can't remember
0 Not Stated
Variable Name: X147 Label: D.17 In your opinion, how clean was the Outpatient's Department or
A+E area?
Source: PI Outpatients Core questions 2004-2005
1 Very clean
2 Fairly clean
3 Not very clean
4 Not at all clean
5 Don't know\No reply
0 Not Stated
Variable Name: X148 Label: D.18 In your opinion, how clean were the toilets in the Outpatient's
Department or A+E area?
Source: PI Outpatients Core questions 2004-2005
1 Very clean
2 Fairly clean
3 Not very clean
4 Not at all clean
5 Don't know\No reply
0 Not Stated
Variable Name: X149 Label: D.19 Did the healthcare professionals treat you with respect and
dignity?
Source: PI Outpatients Core questions 2004-2005
1 Yes, all of the time
2 Yes, some of the time
3 No
0 Not Stated
Variable Name: X150 Label: D.20 Were you given enough privacy when discussing your condition
or treatment?
Source: PI Outpatients Core questions 2004-2005
1 Yes, always
2 Yes, sometimes
3 No
0 Not Stated
D.O’Mahony
Page 26
10/05/2007
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X151 Label: D.21 Were you given enough privacy when being examined or
treated?
Source: PI Outpatients Core questions 2004-2005
1 Yes, always
2 Yes, sometimes
3 No
0 Not Stated
Variable Name: X152 Label: D.22 Did the healthcare professionals give your family or someone
close to you, all the information they needed to help you recover?
Source: PI Outpatients Core questions 2004-2005
1 Yes, definitely
2 Yes, to some extent
3 No family or friends involved
4 My family did not need\want information
5 I did not want anyone to be given information
6 No
7 Don't know
0 Not Stated
Variable Name: X153 Label: D.23 If your family wanted to talk to a healthcare professional, did
they have enough opportunity to do so?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No family or friends involved
4 My family did not need\want information
5 I did not want anyone to be given information
6 No
7 Don't know
0 Not Stated
Variable Name: X154 Label: D.24 Were arrangements made to continue your care or treatment
after you left outpatients or A+E?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No
4 None were needed
5 Don't know\Can't remember
0 Not Stated
D.O’Mahony
Page 27
10/05/2007
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X155 Label: D.25 Overall, how would you rate the quality of care you received
while at the out-patient's clinic or A+E?
Source: PI Outpatients Core questions 2004-2005
1 Excellent
2 Very good
3 Good
4 Fair
5 Poor
6 Very poor
7 Did not respond
0 Not Stated
Variable Name: X156 Label: D.26 Would you recommend the out-patient or A+E service, where
you were treated most recently, to someone else?
1 Yes
2 No
3 DK
0 Not Stated
D.O’Mahony
Page 28
10/05/2007
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Section E – Experiences of GP Services
Variable Name: X157 Label: E.1 How many times have you visited your GP in the last 12 months?
99 DK\REF\NOT STATED
Variable Name: X158 Label: E.2 Thinking about your most recent GP visit, did you visit the GP as
a ...
1 Public patient
2 Private patient
E.3 What was the reason for your most recent GP visit for yourself in the last 12 months?
0 = Not mentioned
1 = Mentioned
[Same answer options for all of the following variables X159 to X168]
Variable Name: X159 Label: For a repeat prescription
Variable Name: X160 Label: For a doctor's certificate for work due to short illness\injury
Variable Name: X161 Label: To consult for a minor ailment or condition
Variable Name: X162 Label: For a follow-up visit due to a major chronic illness or condition
Variable Name: X163 Label: For a routine check-up or test
Variable Name: X164 Label: For a maternity check-up during or after pregnancy
Variable Name: X165 Label: To accompany a child
Variable Name: X166 Label: Other (SPECIFY) Label:
Variable Name: X167 Label: Can't recall\Don't know
Variable Name: X168 Label: Not Stated
Variable Name: X169 Label: E.4 The last time you saw your GP or practice nurse, how long, if at
all, did you have to wait for an appointment?
Source: PI 2005
1 No I was seen without an appointment
2 I was seen on the same working day
3 I had to wait one or two working days
4 I had to wait more than two working days
5 It was a pre-planned appointment
6 Can't recall\Don't know
0 Not Stated
Variable Name: X170 Label: E.5 Have you ever been put off going to your GP because opening
hours at the surgery were inconvenient for you?
Source: PI 2005
1 Yes, often
2 Yes, sometimes
3 No
0 Not Stated
D.O’Mahony
Page 29
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X171 Label: E.6 Were you given enough time to discuss your health\medical
problem with the person treating you?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No
4 I did not need to discuss anything
0 Not Stated
Variable Name: X172 Label: E.7 Were you involved as much as you wanted to be in decisions
about your care and treatment?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X173 Label: E.8a In the last 12 months, has anyone at your general practice
referred you to a specialist for example a hospital consultant, a dietician, a physiotherapist, a
speech therapist, etc?
Source: PI 2005
1 Yes
2 No
0 Not Stated
Variable Name: X174 Label: E.8b Should you have been referred?
1 Yes
2 No, there was no need in past 12 months
0 Not Stated
Variable Name: X175 Label: E.8c Were you given a choice about where you were referred - that is
which hospital or which therapist?
Source: PI 2005
1 Yes, I was given a choice
2 No
3 Can't remember
0 Not Stated
Variable Name: X176 Label: E.8d Would you have liked a choice?
Source: PI 2005
1 Yes
2 No, I was happy for the GP to decide
0 Not Stated
Variable Name: X177 Label: E.9 Were you given a copy of any letters exchanged between doctors
about you?
Source: PI 2005
1 Yes
2 No
3 Don't know\Can't remember
4 No letters were exchanged
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
0 Not Stated
Variable Name: X178 Label: E.10 Do you feel patients should receive such letters?
Source: PI 2005
1 Yes
2 No
3 DK
0 Not Stated
Variable Name: X179 Label: E.11 Do you agree or disagree with the following statement... "I am
confident I can tell my doctor concerns I have, even when he or she does not ask"
Source: How engaged are people in their healthcare? PI 2005
1 Strongly agree
2 Agree
3 Disagree
4 Strongly disagree
0 Not Stated
Variable Name: X180 Label: E.12 Did the healthcare professional explain the reasons for any
treatment or action in a way that you could understand?
Source: PI 2005
1 Yes, completely
2 Yes, to some extent
3 No - did not explain
4 No treatment\action taken
5 Don't know\Can't recall
0 Not Stated
Variable Name: X181 Label: E.13 If you had questions to ask the healthcare professional, did you
get answers you could understand?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 I did not have an opportunity to ask questions
4 No - did not understand
5 I had no questions
6 Don't know\Can't recall
0 Not Stated
The following seven questions are taken from “How engaged are people in their healthcare?”
published by the Picker Institute 2005)
Variable Name: X182 Label: E.14 How strongly do you agree or disagree with each of the
following? My doctor or nurse gave me help and advice on improving my diet (STATEMENT 1 OF
7
Source: PI 2005
1 Strongly Agree
2 Agree
3 Disagree
4 Strongly Disagree
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
5 Don't Know\Not relevant
0 Not Stated
Variable Name: X183 Label: E.14 How strongly do you agree or disagree with each of the
following? My doctor or nurse gave me help and advice on regular exercise (STATEMENT 2 OF 7
Source: PI 2005
1 Strongly Agree
2 Agree
3 Disagree
4 Strongly Disagree
5 Don't Know\Not relevant
0 Not Stated
Variable Name: X184 Label: E.14 How strongly do you agree or disagree with each of the
following? I understand the nature and causes of my health problems or condition (STATEMENT 3
OF 7
Source: PI 2005
1 Strongly Agree
2 Agree
3 Disagree
4 Strongly Disagree
5 Don't Know\Not relevant
0 Not Stated
Variable Name: X185 Label: E.14 How strongly do you agree or disagree with each of the
following? I know about the different medical treatments and self-treatment options for my health
problems or condition (STATEMENT 4 OF 7
Source: PI 2005
1 Strongly Agree
2 Agree
3 Disagree
4 Strongly Disagree
5 Don't Know\Not relevant
0 Not Stated
Variable Name: X186 Label: E.14 How strongly do you agree or disagree with each of the
following? I am confident I can follow through on medical treatments I need to do at home
(STATEMENT 5 OF 7
Source: PI 2005
1 Strongly Agree
2 Agree
3 Disagree
4 Strongly Disagree
5 Don't Know\Not relevant
0 Not Stated
Variable Name: X187 Label: E.14 How strongly do you agree or disagree with each of the
following? I am confident I can follow through on medical recommendations my doctor makes
(STATEMENT 6 OF 7
Source: PI 2005
1 Strongly Agree
D.O’Mahony
Page 32
10/05/2007
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
2
3
4
5
0
Agree
Disagree
Strongly Disagree
Don't Know\Not relevant
Not Stated
Variable Name: X188 Label: E.14 How strongly do you agree or disagree with each of the
following? I am able to handle symptoms of my health (or chronic conditions) Label: in my own at
home (STATEMENT7 OF 7
Source: PI 2005
1 Strongly Agree
2 Agree
3 Disagree
4 Strongly Disagree
5 Don't Know\Not relevant
0 Not Stated
Variable Name: X189 Label: E.15 Was your privacy respected by the doctor?
Source: PI 2005
1 Yes
2 No
0 Not Stated
Variable Name: X190 Label: E.16 Are you able to get a seat in the waiting room at your GP
surgery?
Source: PI 2005
1 Yes, all of the time
2 Yes, most of the time
3 Some of the time
4 Never or hardly ever
5 Can't recall
0 Not Stated
Variable Name: X191 Label: E.17 In your opinion, how easy or difficult would it be for people with
disabilities to move around your GP surgery?
Source: PI 2005
1 Very easy
2 Fairly easy
3 Fairly difficult
4 Very difficult
5 Don't know
0 Not Stated
Variable Name: X192 Label: E.18 In your opinion, how clean was the GP surgery?
Source: PI 2005
1 Very clean
2 Fairly clean
3 Not very clean
4 Not at all clean
5 Can't recall
0 Not Stated
D.O’Mahony
Page 33
10/05/2007
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X193 Label: E.19 Did the healthcare professional listen carefully to what you had
to say?
Source: PI 2005
1 Yes, all of the time
2 Yes, some of the time
3 No
0 Not Stated
Variable Name: X194 Label: E.20 Did the healthcare professional treat you with respect and
dignity?
Source: PI 2005
1 Yes, all of the time
2 Yes, some of the time
3 No
0 Not Stated
Variable Name: X195 Label: E.21 Did you have confidence and trust in the healthcare
professional?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X196 Label: E.22 Did the healthcare professionals give your family or someone
close to you, all the information they needed to help you recover?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No
4 No family or friends involved
5 My family did not need\want information
6 I did not want anyone to be given information
0 Not Stated
Variable Name: X197 Label: E.23 If your family wanted to talk to a healthcare professional, did
they have enough opportunity to do so?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No
4 No family or friends involved
5 My family did not need\want information
6 I did not want anyone to be given information
0 Not Stated
Variable Name: X198 Label: E.24 Were arrangements made to continue your care or treatment
after you left the surgery?
Source: PI 2005
1 Yes, definitely
D.O’Mahony
Page 34
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
2
3
4
5
0
Yes, to some extent
No
None were needed
Don't know\Can't remember
Not Stated
Variable Name: X199 Label: E.25 Was the main reason you went to your GP surgery dealt with to
your satisfaction?
Source: PI 2005
1 Yes, completely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X200 Label: E.26 Overall, how would you rate the quality of care you received
while at the GP surgery?
Source: PI 2005
1 Excellent
2 Very good
3 Good
4 Fair
5 Poor
6 Very poor
7 Did not respond
Variable Name: X201 Label: E.27 Would you recommend the GP you most recently attended to
someone else?
1 Yes
2 No
3 DK
0 Not Stated
D.O’Mahony
Page 35
10/05/2007
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Section F – Experience of Community Health Services
Variable Name: X202 Label: F.1 You mentioned you used some of the following community services in the
last 12 months. Which of these Community Services have you availed of most recently?
1 Mental Health Services (including non-acute Psychiatric hospitals)
2 Public health nurse
3 Physiotherapist
4 Occupational therapist
5 Psychology services
6 Social worker
7 Community Welfare Officer
8 Home Help Services
9 Chiropody\Podiatry
10 Drug\Alcohol Outreach Services
11 Speech Therapy
12 Dietician
13 Ophthalmology
14 Audiology
15 Dental Services (Public only Not Private) Label:
16 Palliative care e.g.(i.e. care of the dying) Label:
17 Residential services for older people
18 Day services for older people
19 Respite services for older people
20 Home support for older people
21 Residential services for the intellectual\physical or sensory disabled
22 Day services for the intellectual\physical or sensory disabled
23 Respite services for the intellectual\physical or sensory disabled
24 Home support for the intellectual\physical or sensory disabled
40 Not Stated
Variable Name: X203 Label: F.2 How long have you been in contact with community health
services?
1 1 year or less
2 2 - 5 years
3 6 - 10 years
4 More than 10 years
5 Don't know\can't remember
0 Not Stated
Variable Name: X204 Label: F.3 Overall, from the time you were first referred to this service, how
long did you have to wait for an appointment?
Source: PI 2005
1 Did not wait\immediate
2 Up to a month
3 Over 1 and up to 3 months
4 4 - 6 months
5 7 - 9 months
6 More than 9 months
7 Don't know\Can't remember
0 Not Stated
D.O’Mahony
Page 36
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X205 Label: F.4 Were you told why you would have to wait?
Source: PI Outpatients Core questions 2004-2005
1 Yes
2 No
3 DK
0 Not Stated
Variable Name: X206 Label: F.5 Would you have liked an explanation?
Source: PI Outpatients Core questions 2004-2005
1 Yes
2 No, I didn't mind
3 Don't know
0 Not Stated
Variable Name: X207 Label: F.6 Do you think you should have got your appointment a bit sooner,
a lot sooner or was it ok?
Source: PI 2005
1 A bit sooner
2 A lot sooner
3 It was ok
0 Not Stated
Variable Name: X208 Label: F.7 Did the healthcare team treating you listen carefully to you?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X209 Label: F.8 Did you have confidence and trust in the healthcare team treating
you?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X210 Label: F.9 Did you have enough say in decisions about your care and
treatment?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No
0 Not Stated
D.O’Mahony
Page 37
10/05/2007
Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X211 Label: F.10 Were you given enough time to discuss your health\medical
problem with the person providing the service?
Source: PI 2005
1 Yes, completely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X212 Label: F.11 Did you receive copies of letters sent between the person
providing the service and your doctor?
Source: PI 2005
1 Yes, I received copies of all letters
2 I received copies of some, but not all, letters
3 No, I did not receive copies of any letters
4 I do not know if any letters were sent
5 I asked not to receive copies of any letters
0 Not Stated
Variable Name: X213 Label: F.12 Were you given information about the different medical
treatments and self-treatment options for your health problems or condition?
Source: Care & Treatment Survey PI 2005
1 Yes
2 No
0 Not Stated
Variable Name: X214 Label: F.13 Was the information given ...
Source: Care & Treatment Survey PI 2005
1 In writing
2 Verbally
3 Both
0 Not Stated
Variable Name: X215 Label: F.14 How much information about your condition or treatment was
given to you?
Source: Care & Treatment Survey PI 2005
1 Not enough
2 The right amount
3 Too much
0 Not Stated
Variable Name: X216 Label: F.15 Did you understand the information given to you?
Source: Care & Treatment Survey PI 2005
1 Yes
2 No
0 Not Stated
Variable Name: X217 Label: F.16 Was your privacy respected by the person providing the service?
Source: PI 2005
1 Yes
2 No
0 Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X218 Label: F.17 In your opinion, how clean or not were the rooms or clinic where
you received the service?
Source: PI 2005
1 Very clean
2 Fairly clean
3 Not very clean
4 Not at all clean
5 Can't say
0 Not Stated
Variable Name: X219 Label: F.18 In the past two months, how often have you attended day
services?
1 Most days
2 Once or twice a week
3 Once or twice a month
4 I have not attended day services in the last two months
0 Not Stated
Variable Name: X220 Label: F.19 Did you find the day services helpful?
1 Yes, definitely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X221 Label: F.20 Did the person providing the service listen carefully to what you
had to say?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X222 Label: F.21 Did the person providing the service treat you with respect and
dignity?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X223 Label: F.22 Has a member of your family or someone else close to you been
given enough information from the community health services about your health problems?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No, but they would have liked some information
4 No, but they got information from somewhere else
5 No information was needed
6 I did not want information given to my family
0 Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X224 Label: F.23 Has a member of your family or someone else close to you had
enough support from the community health services?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No, they have not had any support from the Health services
4 No support was needed
0 Not Stated
Variable Name: X225 Label: F.24 If this was an going service, were you involved in the decision
about your discharge from the service?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No
4 Not applicable
0 Not Stated
Variable Name: X226 Label: F.25 Were you satisfied that everyone who needed to be informed
(GP, other health professionals, family) got adequate information?
Source: PI 2005
1 Yes, definitely
2 Yes, to some extent
3 No
4 Not applicable
0 Not Stated
Variable Name: X227 Label: F.26 Have you seen a psychiatrist\doctor\psychiatric nurse in the last
12 months?
Source: NHS MH questionnaire 2005
1 Yes
2 No
0 Not Stated
Variable Name: X228 Label: F.27 Were various options such as counselling offered to you?
Source: NHS MH questionnaire 2005
1 Yes
2 No
3 DK
0 Not Stated
Variable Name: X229 Label: F.28 Did you have enough say in decisions about your care and
treatment?
Source: NHS MH questionnaire 2005
1 Yes, definitely
2 Yes, to some extent
3 No
0 Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X230 Label: F.29 In the last 12 months, have you taken any medications for your
mental health problems?
Source: NHS MH questionnaire 2005
1 Yes
2 No
3 Can't remember
0 Not Stated
Variable Name: X231 Label: F.30 Do you have a say in decisions about the medication you take?
Source: NHS MH questionnaire 2005
1 Yes, definitely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X232 Label: F.31 Was the main reason that you required community health
services dealt with to your satisfaction?
1 Yes, completely
2 Yes, to some extent
3 No
0 Not Stated
Variable Name: X233 Label: F.32 Overall, how would you rate the services or care you have
received from community health services in the last 12 months?
Source: PI 2005
1 Excellent
2 Very good
3 Good
4 Fair
5 Poor
6 Very poor
7 Did not respond
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
INSTRUCTIONS FOR INTERVIEWER ABOUT THE VIGNETTES: If respondent was not
eligible for any section C to F so far – i.e. no services used at B1 – show each of the 4 stories
below and record answer for each one.
If respondent has answered any section C, D, E or F then only show the one story matching the
colour of the front cover of the questionnare
BLUE COVER : HOSPITAL INPATIENT OR DAY PATIENT
Variable Name: X234 Label: G.1 Vincent has a history of chest pain. He usually goes to the public
hospital for his check-up. One day, he had severe pain in his chest and had to be rushed to
hospital. As soon as he got there, the doctors decided that they had to quickly run tests and take a
blood sample. They did not ask him for his permission because of the rush and the because the
tests were not dangerous or painful. HOW WOULD YOU RATE VINCENT’S EXPERIENCE?
1 Very good
2 Good
3 Moderate
4 Very bad
5 Bad
6 Don't know
0 Not Stated
[Same answer options for the following variables X235 to X237]
PINK COVER : HOSPITAL OUT-PATIENT OR A & E
Variable Name: X235 Label: G.2 Patricia regularly uses a nearby clinic. She often has headaches.
The nurses there gave her little attention during her last visit. The nurse said to Patricia that she
doesn't need to come so often; there were sicker people that needed the clinic's attention HOW
WOULD YOU RATE PATRICIA’S EXPERIENCE?
YELLOW COVER : GP SERVICES
Variable Name: X236 Label: G.3 Dora has to stay in hospital for two months after breaking her
leg. Her mother could not come to see her as visiting hours coincided with her working hours. On
request, the hospital allowed Dora's mother to visit at a more convenient hour. HOW WOULD
YOU RATE DORA’S EXPERIENCE?
GREEN COVER : RANGE OF COMMUNITY CARE SERVICES
Variable Name: X237 Label: G.4 Thomas has noticed that he cannot see very well anymore. He
goes to the doctor, who tells him he has cataracts and that he needs an operation. The doctor has
explained to Thomas what has to be done. He does not understand everything and asks the
doctor to explain more. The doctor takes time to explain the procedure again, but Thomas still
does not fully understand. HOW WOULD YOU RATE THOMAS’ EXPERIENCE?
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X238 Label: H.1a The Irish health services have recently been reformed. Do you
know what the letters HSE mean or not?
1 Yes - Health Service Executive
2 Yes - Other (Specify) Label:
3 No
0 Not Stated
Variable Name: X239 Label: H.1b Do you know what the HSE replaced?
1 Yes - The Health Boards
2 Yes - Other (Specify) Label:
3 No
0 Not Stated
Variable Name: X240 Label: H.1c Do you know what the HSE does?
1 No
2 Yes - Manages Health Service
3 Yes - Other (Specify) Label:
0 Not Stated
Variable Name: X241 Label: H.1d There are four administrative units in the new HSE. Can you
name the one you are living in?
1 HSE Dublin North East
2 HSE Dublin Mid-Leinster
3 HSE West
4 HSE South
5 Don't know
0 Not Stated
Variable Name: X242 Label: H.2 Do you know what PCCC stands for?
1 Yes - Primary, Community and Continuing Care
2 Yes - other (Specify) Label:
3 No
4 Did not respond
Variable Name: X243 Label: H.3 Do you know what the Department of Health and Children is?
1 Yes - Government Department
2 Yes - A government department with policy responsibility for health matters
3 No
4 Did not respond
Variable Name: X244 Label: H.4 Are you registered with a GP?
1 Yes
2 No
0 Not Stated
Variable Name: X245 Label: H5 To your knowledge how far do you live from your nearest GP - in
Miles ?
integer
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X246 Label: H5 To your knowledge how far do you live from your nearest GP - In
Kilometers ?
integer
Variable Name: X247 Label: H6 To your knowledge how far do you live from your nearest general
hospital - In Miles ?
integer
Variable Name: X248 Label: H6 To your knowledge how far do you live from your nearest general
hospital - In Kilometers ?
integer
Variable Name: X249 Label: H.7 Do you think that A&E hospital services should be provided in
every county?
1 Yes
2 No
3 DK
0 Not Stated
Variable Name: X250 Label: H.8 Do you think that Acute hospital services should be provided in
every county?
1 Yes
2 No
3 DK
0 Not Stated
Variable Name: X251 Label: H.9 Research evidence indicates that specialist centres provide
better outcomes for illnesses such as cancer and better rehabilitation from conditions such as
stroke. However this means concentrating services in fewer centres. In such circumstances would
you want to be treated in such a centre if you became ill?
1 Yes
2 No
3 DK
0 Not Stated
Variable Name: X252 Label: H.10 How important is ease of access to you in accessing such a
specialist centre?
1 Very important
2 Somewhat important
3 Not very important
4 Not important at all
5 Don't know
0 Not Stated
Variable Name: X253 Label: H.11 To what extent do you feel you have the same, better or worse
opportunities to access the following services as everyone else? GP\primary care (STATEMENT 1
OF 3)
1 Same
2 Better
3 Worse
4 Don't Know
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
0 Not Stated
Variable Name: X254 Label: H.11 To what extent do you feel you have the same, better or worse
opportunities to access the following services as everyone else? Accident & Emergency
(STATEMENT 2 OF 3)
1 Same
2 Better
3 Worse
4 Don't Know
0 Not Stated
Variable Name: X255 Label: H.11 To what extent do you feel you have the same, better or worse
opportunities to access the following services as everyone else? Mental health services
(STATEMENT3 OF 3)
1 Same
2 Better
3 Worse
4 Don't Know
0 Not Stated
Variable Name: X256 Label: H.12 Compared to other health services, do you feel mental health
services are more accessible, less accessible or just as accessible to you and your family?
1 More accessible
2 Less accessible
3 Just as accessible as other health services
4 Don't know
0 Not Stated
Variable Name: X257 Label: H.13 Are you aware that the Data Protection Act protects information
about you and your medical records?
1 Yes
2 No
0 Not Stated
Variable Name: X258 Label: H.14 Are you aware that the Freedom of Information Act allows you
to access your patient records?
1 Yes
2 No
0 Not Stated
Variable Name: X259 Label: H.15 Are you aware of the Patient's Charter?
1 Yes
2 No
0 Not Stated
ASK IF YES to H15. OTHERS H17
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
H.16 Which patient charter have you read?
Variable Name: X260 Label: The EU Patient's charter
1 Mentioned
0 Not mentioned
[Same answer options for all of the following variables X261 to X265]
Variable Name: X261 Label: The patient's charter of 1994 for all Irish hospitals
Variable Name: X262 Label: Charters specific to the hospital in my area
Variable Name: X263 Label: Other (Specify):
Variable Name: X264 Label: Don't know\Can't recall
Variable Name: X265 Label: Not Stated
Name: X266 Label: H.17 Are you aware of the complaints procedure within the hospital\GP
practice\community health service?
1 Yes
2 No
0 Not Stated
Variable Name: X267 Label: H.18 Did you ever wish to make a complaint about some aspect of
the Health Service?
1 Yes
2 No
0 Not Stated
Variable Name: X268 Label: H.19 If you wanted to make a complaint, would you know how to
make it?
1 Yes
2 No
0 Not Stated
H.20 What would prevent you from making a complaint?
Variable Name: X269 Label: Wouldn't know how
1 Mentioned
0 Not mentioned
[Same answer options for all of the following variables X270 to X274]
Variable Name: X270 Label: Afraid to
Variable Name: X271 Label: Concerned it would affect my care
Variable Name: X272 Label: Other (Specify)
Variable Name: X273 Label: Don't know
Variable Name: X274 Label: Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
Variable Name: X275 Label: H.21 If you ever made a complaint about health services, were you
satisfied with the outcome of your complaint?
1 Yes - Satisfied
2 Yes - Somewhat satisfied
3 No - Not satisfied
4 No - Not at all satisfied
5 Never made complaint
0 Not Stated
Variable Name: X276 Label: H.22 Are you aware that under the Health Act 2003, there is provision
for a complaints procedure to be rolled out in January 2007?
1 Yes
2 No
0 Not Stated
Variable Name: X277 Label: J.1 What age were you when you left school?
99 DK\REF\NOT STATED
Variable Name: X278 Label: J.2 What did your education include?
1 No schooling
2 Primary school education only
3 Some secondary education
4 Complete secondary education
5 Some third level education at college, university, RTC\IT
6 Complete third level education at college, university, RTC\IT
0 Not Stated
Variable Name: X279 Label: J.3 What is your present marital status?
1 Married
2 Cohabiting
3 Widowed
4 Single\Never married
5 Separated
6 Divorced
7 Refused
0 Not Stated
Variable Name: X280 Label: J.4 What type of accommodation do you live in?
1 Detached house
2 Apartment block
3 Semi-detached\End of terrace
4 Mid terrace
5 Multi-storey flats
6 Other (Specify) Label:
0 Not Stated
Variable Name: X281 Label: J.5 Is your home ...?
1 Owned with mortgage
2 Owned outright
3 Rented privately
4 Rented from Council
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
5 Other (Specify) Label:
0 Not Stated
Variable Name: X282 Label: J.6 How many people (including yourself) Label: are there in your
household?
integer
99 DK\REF\NOT STATED
Variable Name: X283 Label: J.7a Are there any children aged 15 years or under in your
household?
1 Yes
2 No
0 Not Stated
Variable Name: X284 Label: J.7b How many?
99 DK\REF\NOT STATED
Variable Name: X285 Label: J.10 What is your current employment situation?
1 Employee
2 Self employed
3 Homemaker
4 Seeking work for first time
5 Unemployed
6 At school, student
7 Wholly Retired
8 Unable to work owing to permanent sickness\disability
9 Other
0 Not Stated
Variable Name: X286 Label: J.11 Are you...
1 A manager
2 Foreman\supervisor
3 Other employee
4 Self employed
5 None
0 Not Stated
Variable Name: X287 Label: J.12a Do you employ other people?
1 Yes
2 No
0 Not Stated
Variable Name: X288 Label: J.12b How many people do you employ?
99 DK\REF\NOT STATED
Variable Name: X289 Label: J.13 If you are a farmer, how many acres of land do you\your partner
farm?
999 DK\REF\NOT STATED
Variable Name: X290 Label: J.14a Do you have a medical card?
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
1
2
3
0
Yes
No
I applied but was refused
Not Stated
Variable Name: X291 Label: J.14b Do you have a GP visit card?
1 Yes
2 No
3 I applied but was refused
0 Not Stated
Variable Name: X292 Label: J.14c How satisfied were you with how your application was
processed?
1 Yes- satisfied
2 Yes - somewhat satisfied
3 No - not satisfied
4 No - not at all satisfied
0 Not Stated
Variable Name: X293 Label: J.15 Do you have private health insurance that covers the cost for
private medical treatment (for example VHI, BUPA, VIVAS) ?
1 Yes
2 No
0 Not Stated
Variable Name: X294 Label: J.16 Do you have the use of a car (including vans, minibuses, etc) ?
1 Yes
2 No
0 Not Stated
Variable Name: X295 Label: J.17 Looking at this card, please tell me the letter that corresponds
with what is your household's total net income per week, i.e. the take-home family weekly income
from all sources (include social benefits, etc) ?
1 A. Under 320 Euro per week
2 B. 320 to under 950 Euro per week
3 C. 950 Euro or more per week
4 Refused
0 Not Stated
Variable Name: X296 Label: J.18 What is your nationality?
1 Irish
2 Other nationality (Specify) Label:
3 No nationality
0 Not Stated
Variable Name: X297 Label: J.19a Do you currently smoke cigarettes, cigars or a pipe?
1 Yes
2 No
0 Not Stated
Variable Name: X298 Label: J.19b Do you smoke cigarettes now?
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
1
2
3
4
5
0
Used to but not now
No
Yes, regularly (2 plus per day)
Yes, occasionally
(usually < 1 per day)
Not Stated
Variable Name: X299 Label: J.20a In a day, how many of the following cigarettes do you usually
smoke... Branded
integer
99 DK\REF\NOT STATED
Variable Name: X300 Label: J.20b In a day, how many of the following cigarettes do you usually
smoke... Hand-Rolled
integer
99 DK\REF\NOT STATED
Variable Name: X301 Label: J.21 For how many years have you been a smoker?
integer
99 DK\REF\NOT STATED
Variable Name: X302 Label: J.22 Have you ever smoked cigars or cigarillos?
1 No
2 Used to but not now
3 Now smoke occasionally (usually less than 1 per day) Label:
4 Now smoke regularly (2 plus per day) Label:
0 Not Stated
Variable Name: X303 Label: J.23 About how many cigars\cigarillos do you smoke per week?
integer
99 DK\REF\NOT STATED
Variable Name: X304 Label: J.24 Have you ever smoked a pipe?
1 No
2 Used to but not now
3 Now smoke occasionally (usually less than 1 per day) Label:
4 Now smoke regularly (2 plus per day) Label:
0 Not Stated
Variable Name: X305 Label: J.25 OUNCES
integer
Variable Name: X306 Label: J.25 GRAMS
integer
Variable Name: X307 Label: J.26 As a smoker, do you ever receive information on stopping
smoking?
1 Yes
2 No
0 Not Stated
D.O’Mahony
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Data dictionary: UCD School of Public Health & Population Science
HSE National Survey of Consumer Experience of the Health Services in Ireland 2007
J.27 Was it from...
Variable Name: X308 Label: Quit Smoking helpline
1 Mentioned
0 Not mentioned
[Same answer options for all of the following variables X309 to X313]
Variable Name: X309 Label: Information leaflet
Variable Name: X310 Label: One to one information and support
Variable Name: X311 Label: Other (Specify)
Variable Name: X312 Label: Don't know\Can't recall
Variable Name: X313 Label: Not Stated
Variable Name: X314 Label: J28: A national ban on smoking in all indoor public areas and the
workplace was implemented in Ireland in April 2004? How strongly do you agree or disagree with
the ban?
1 Strongly agree
2 Agree
3 Disagree
4 Strongly Disagree
5 Not relevant
0 Not Stated
Variable Name: X315 Label: J.29 Would you agree or disagree with a total site ban on smoking in
all health care facilities in Ireland, including the outdoor grounds?
1 Strongly agree
2 Agree
3 Disagree
4 Strongly Disagree
5 Not relevant
0 Not Stated
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