OCR Level 3 Cambridge Technicals in Business
Unit 12: Recruitment and selection in business
Ofqual unit reference number A/502/5434
Please note:
This OCR Cambridge Technical model assignment may be used to provide evidence for the unit identified above. Alternatively, centres may ‘tailor’ or modify the assignment within permitted parameters (see Information for Teachers). It is the centre’s responsibility to ensure that any modifications made to this assignment allow learners to meet all the assessment criteria and provide sufficient opportunity for learners to demonstrate achievement across the full range of grades. The assessment criteria themselves must not be changed.
The OCR entry codes and Ofqual numbers associated with these qualifications are:
Qualification title Entry code Ofqual number
OCR Level 3 Cambridge Technical Certificate in Business 5327
OCR Level 3 Cambridge Technical Introductory Diploma in
Business
5329
OCR Level 3 Cambridge Technical Subsidiary Diploma in
Business
5332
600/4226/6
600/4608/9
600/4235/7
OCR Level 3 Cambridge Technical Diploma in Business
OCR Level 3 Cambridge Technical Extended Diploma in
Business
5335
5338
600/4229/1
600/4232/1
This OCR Cambridge Technical model assignment remains live for the life of these qualifications.
ALL THESE MATERIALS MAY BE PHOTOCOPIED. Any photocopying will be done under the terms of the Copyright Designs and Patents Act 1988 solely for the purposes of assessment.
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OCR Level 3 Cambridge Technicals in Business
TUTOR INFORMATION
Guidance for centres
This section provides general guidance to centre staff on the preparation and completion of the assignment.
Notes for tutors
This section provides additional guidance and support to centre staff for each task. It is not intended for use by learners.
Witness statement
LEARNER INFORMATION
(This section must be photocopied for each learner)
General information for learners
This section provides learners with general information on completion of the assignment in a question and answer format.
Scenario
This section contains the scenario which learners will need to be familiar with in order to complete the tasks.
Tasks
This section contains all the tasks learners must complete before submission for assessment.
Learner checklist
This checklist is provided to assist learners in ensuring that they have completed and submitted evidence for all tasks.
Page Number(s)
3
4 – 6
7 – 9
10 – 11
12
13
14 – 15
16 – 19
20 – 22
Model Assignment – Issued September 2012
Unit 12: Recruitment and Selection in Business

OCR Level 3 Cambridge Technicals in Business
Unit 12: Recruitment and selection in business
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OCR Level 3 Cambridge Technicals in Business
1 General
1.1 OCR Cambridge Technical model assignments are issued free to centres on approval and are available to download from our website: www.ocr.org.uk
.
1.2 Centres may choose to:
 use OCR Cambridge Technical model assignments for formal summative assessment of learners
 tailor OCR Cambridge Technical model assignments for formal summative assessment of learners
 use OCR Cambridge Technical model assignments as a benchmark for devising their own assignment.
1.3 This assignment has been designed to allow learners access to all assessment criteria across the grades in this unit. Learners will need to take part in a planned learning programme that covers the underpinning knowledge and skills of the unit.
2 Before carrying out the assignment
2.1 Learners must be provided with a copy of the Learner information section of this assignment.
2.2 If learners carry out any preparation prior to undertaking the tasks; there is no time limit.
2.3 The assignment is based on a scenario built around a bus and coach company. See section 8 ‘ Scope of permitted model assignment modification’ for further guidance.
3 When completing the assignment
3.1 Learners must be allowed sufficient time to complete all of the tasks. The amount of time may vary depending on the nature of the tasks and the ability of individual learners. It is suggested that evidence is produced in several sessions.
3.2 Each learner must produce individual and authentic evidence for each task within the assignment.
3.3 Centre staff may give support and guidance to learners. This support and guidance must focus on checking that learners understand what is expected of them and giving general feedback that enables the learner to take the initiative in making improvements, rather than detailing what amendments should be made. It is not acceptable for tutors to provide model answers or to work through answers in detail or to detail specifically what amendments should be made.
3.4 Learners may use information from any relevant source to help them with producing evidence for the tasks. They must be aware of the need to cite and reference any sources and of the risk of plagiarism.
3.5 It is acknowledged that learners in their responses may refer to situations in the scenario but as the scenario is fictitious this does not break any rules of confidentiality.
However, learners must be guided on the use of information from other sources to ensure that confidentiality is maintained at all times.
Model Assignment – Issued September 2012
Unit 12: Recruitment and Selection in Business

OCR Level 3 Cambridge Technicals in Business
3.6 We have specified what evidence the learner is expected to produce. Usually, the type of evidence provided may be modified, with the exception of certain types of evidence liste d below under ‘ Permitted changes’ . It is important to note that it is possible to generate the evidence in a variety of formats. Centres must advise learners as to the most appropriate format of evidence. The nature of this assessment means that learners are free to use the format that they feel is most appropriate for the purpose and target audience for each individual task.
4 After completing the assignment
4.1 Learners’ evidence is assessed by the centre’s assessor against the qualification specification contained in the Centre Handbook . When grading learners' work centres must use the assessment and grading criteria in the unit. For further information about assessment please refer to the section on Assessment in the Centre Handbook .
4.2 Assessors’ decisions must be quality assured across the centre through an internal moderation process. For further information about internal moderation please refer to the section on Assessment and Centre assessor and quality assurance personnel requirements in the Centre Handbook .
5 Presentation of work
5.1 Learners may use the Learner checklist provided to ensure that they submit evidence for all tasks. They can do this by using the Learner checklist as a contents page inserting references/page numbers in the boxes provided.
5.2 Centres may wish to discourage learners from excessive use of plastic wallets for presentation of their evidence as this may hinder the assessment process. Instead centres may wish to encourage learners to present their work so that it is easily accessible, e.g. spiral bound, stapled booklet, treasury tag, or digital media.
6 Acceptable evidence
6.1 For guidance on generation and collection of evidence please refer to the section on
Assessment in the Centre Handbook .
7 Reworking the assignment
7.1 If learners do not meet all of the assessment criteria at the pass grade further work will be required.
7.2 Tutors may give feedback to learners to support and guide them in producing evidence to the required standard. This support and guidance must focus on checking that learners understand what is expected of them and giving general feedback that enables the learner to take the initiative in making improvements, rather than detailing what amendments should be made. It is not acceptable for tutors to provide model answers or to work through answers in detail or to detail specifically what amendments should be made.
7.3 If learners need to do further work they can continue to use the same model assignment.
Model Assignment – September 2012
Unit 12: Recruitment and Selection in Business
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OCR Level 3 Cambridge Technicals in Business
8 Scope of permitted model assignment modification
8.1 The model assignment is self-contained in its present form. The set of tasks form a coherent whole addressing all the assessment criteria and allowing access to the full range of grades.
You must not change the following:
 the assessment criteria
 the grading
 the requirements for supervision and authentication as described in the Centre
Handbook ( section 5 Assessment ).
8.2 The model assignment can be modified in terms of the areas described below with the permission of OCR but centres must be sure that learners still have the opportunity to cover all of the assessment criteria and to access the full range of grades:
 a logical approach is suggested, however, centres may wish to change the order of the tasks depending on learners’ individual requirements, for example it may suit learners better to attempt “merit task 1” after “Task 3: “Prepare the documents used in selection and recruitment activities”.
 the learner’s assignment, which can be contextualised or amended to suit local needs. The scenario in this model assignment is fictitious; it is based on what is thought to be a ‘typical’ scenario. This assignment could be used by learners working in a real business/organisation. Alternatively, the tasks within the assignment could be conducted as if learners were engaged in these roles
 the business, business name, job roles, personnel names may be changed.
 each specific task may be appropriately contextualised to match with any permitted changes you have made to the scenario.
 the type of evidence and the format it takes. , with the exception of :
 the job description
 the person specification
 the job advertisement.
OCR has ensured that in the language used and the tasks and scenario provided we have avoided discrimination, bias and stereotyping and support equality and diversity.
In the development of qualifications and assessments we use the guidance given in the
Ofqual publication Fair access by design, notably this includes:
 using language and layout in assessment materials that does not present barriers to learners
 using stimulus and source materials in assessment materials (where appropriate) that do not present barriers to learners.
If centres wish to modify the model assignment we strongly advise that staff responsible for modifying the model assignment and the quality assurance of it refer to the publication Fair access by design .
If modifications are made to the model assignment, whether to just the scenario or to both the scenario and individual tasks, it is up to the centre to ensure that all assessment criteria can still be met and that learners can access the full range of grades.
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Model Assignment – Issued September 2012
Unit 12: Recruitment and Selection in Business

OCR Level 3 Cambridge Technicals in Business
The tasks have been designed to enable learners to understand how the recruitment process works and how businesses recruit staff. They will prepare the documentation required in the selection process and will plan for and take part in a selection interview as an interviewer.
Learners will acquire a broad understanding of the legislation surrounding recruitment and be able to explain the impact such legislation has on the recruitment of new staff.
We have provided a scenario about a fictitious organisation. This scenario can be adapted, see
Scope of permitted model assignment modification under Guidance for centres.
The tasks have been designed so that all of the assessment objectives in Unit 12 are addressed.
These guidance notes should be used in conjunction with the unit specification and Centre
Handbook.
Assessment Criterion P1 is assessed in this task.
Before learners can produce documentation required for the recruitment process, they need to understand how this process works.
Research of different recruitment processes used by two separate organisations will be required.
Learners could then discuss, in small groups, how the recruitment process differed in each of the organisations.
Each learner will then produce their evidence independently.
The evidence will be:
 two flowcharts showing how the recruitment process works in each organisation and a list of the different methods each organisation used to recruit staff both internally and externally.
To achieve a Merit, learners will be required to complete the Pass task and this additional task – to analyse the usefulness of documents used during the recruitment process
The evidence will be:
 an information sheet explaining how the different documents help the interviewers and applicants and the advantages and disadvantages of each document.
NB: Tutors may wish to leave this task until after Pass task 3 has been carried out as the knowledge gained in this task will inform the analysis required here.
Model Assignment – September 2012
Unit 12: Recruitment and Selection in Business
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OCR Level 3 Cambridge Technicals in Business
Distinction task M1
To achieve a Distinction, learners will be required to complete the Pass task plus the Merit task and this additional task – to evaluate the advantages and disadvantages of using external recruitment sources compared to internal recruitment sources
The evidence will be:

a report
Assessment Criterion P2 is assessed in this task.
Learners will need to carry out research into the impact of the legal constraints on recruiting new staff. Current UK as well as European legislation should be considered. Learners could be provided with a number of examples of recruitment documentation, some of which comply with legislation and some that do not. A number of group discussions to further explore the issues could then take place.
Each learner must produce their evidence independently.
The evidence will be:

a report.
Assessment Criterion P3 is assessed in this task.
Learners should read the information in the scenario again before they begin, as this gives specific detail on what documents are required. They will also need to read carefully the email from Ahmed
Fawzi, the Human Resources Manager, which gives details of the new post. They may need to question Ahmed (tutor acting as HR Manager) to elicit further information on the duties and responsibilities as well as the personal qualities and educational/vocational qualifications that are required/desired.
Learners should produce the documentation in the correct order, e.g. compiling the job description and person specification should help them produce a job advertisement.
Each learner must produce documentation listed in the task and this should be done independently.
The evidence will be:

a job description

a person specification

a job advertisement.
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Model Assignment – Issued September 2012
Unit 12: Recruitment and Selection in Business

OCR Level 3 Cambridge Technicals in Business
Assessment Criterion P4 is assessed in this task.
Learners will need to consider the planning and the documentation required for the selection interview for the role of Office Manager. As well as exploring the documentation required for before, during and after the interview, learners will also need to consider if a test or presentation would be of help to the selection process. Interview questions must comply with the legislation already researched and each learner must produce their five questions independently.
The evidence will be:

a plan for the interviews

five appropriate interview questions.
Assessment Criterion P5 is assessed in this task.
Learners need to take part in a selection interview as an interviewer. This may be carried out at their place of work or work placement. It could also take place as a role-play.
It would be helpful if the learners’ interview could be filmed.
It is expected that the interview will draw on all the learning that has taken place including the legal requirements of recruitment and interview protocol.
The evidence will be

a Witness Statement

notes from the interview
To achieve a Merit, learners will be required to complete the Pass task and this additional task – to analyse their own performance in the selection interview. Feedback on their performance needs to be obtained from the other interviewers on the panel to inform this analysis.
The evidence will be:

a report.
To achieve a Distinction, learners will be required to complete the Pass task plus the Merit task and this additional task – to evaluate the strengths and limitations of the process of selection interviewing. It would be helpful for learners to use their experiences in the selection interview process for the new Office Manager as a starting point.
The evidence will be:

a report.
Model Assignment – September 2012
Unit 12: Recruitment and Selection in Business
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OCR Level 3 Cambridge Technicals in Business
AC
P5
Take part in a selection interview
LEARNER NAME
ASSESSOR/OBSERVER
NAME
Date/s of interview
ASSESSOR/OBSERVER FEEDBACK
Assessment Criterion P5
Take part in a selection interview
Assessor/
Observer comments
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Model Assignment – Issued September 2012
Unit 12: Recruitment and Selection in Business

ASSESSOR/OBSERVER
SIGNATURE:
LEARNER SIGNATURE:
Model Assignment – September 2012
Unit 12: Recruitment and Selection in Business
GENERAL COMMENTS
OCR Level 3 Cambridge Technicals in Business
DATE:
DATE:
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OCR Level 3 Cambridge Technicals in Business
Unit 12: Recruitment and selection in business
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OCR Level 3 Cambridge Technicals in Business
Q Do I have to pass this assignment?
A Yes. This unit contributes to the achievement of the full qualification.
Q What help will I get?
A Your tutor will support you when completing the OCR Cambridge Technical model assignment and will make sure that you know what resources/facilities you need and are allowed to use.
Q
What if I don’t understand something?
A It is your responsibility to read the assignment carefully and make sure you understand what you need to do and what you should hand in. If you are not sure, check with your tutor.
Q Can I copy other people’s work?
A No. The work that you produce must be your own work and you will be asked to sign a declaration to say that the work is your own. You should never copy the work of other learners or allow others to copy your work. Any information that you use from other sources, e.g. books, newspapers, professional journals, the Internet, must be clearly identified and not presented as your own work.
Q Can I work in a group?
A Yes. However, if you work in a group at any stage you must still produce work that shows your individual contribution.
Q How should I present my work?
A You can present your work in a variety of ways, e.g. hand-written, word-processed, on video, digital media. However, what you choose should be appropriate to the task(s). For some work, e.g. presentations, coaching sessions, role-play, work experience, you will need to provide proof that you completed the task(s). A witness statement or observation sheet could be used for this. If you are unsure, check with your tutor.
Q When I have finished, what do I need to hand in?
A You need to hand in the work that you have completed for each task. Do not include any draft work or handouts unless these are asked for. When you hand in your work make sure that it is labelled, titled and in the correct order for assessing.
Q How will my work be assessed?
A Your work will be marked by an assessor in your centre. The assessor will mark the work using the assessment and grading criteria.
Model Assignment – September 2012
Unit 12: Recruitment and Selection in Business
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OCR Level 3 Cambridge Technicals in Business
You work as an administrative officer in the Human Resources department of Bailey Bus & Coach
Company, a large, family-owned company located in your town. The Human Resources Manager is Ahmed Fawzi and you report directly to him.
The company has expanded a great deal in the past 12 months, mainly because of the acquisition of new contracts and the expansion of the coach tours into Europe. A development project is also ongoing which is investigating the feasibility of starting a new taxi or private hire vehicle business in the near future.
This expansion in the business has increased the workload on the administrators. There are more drivers, more bus routes, and an increase in tours which have all led to more customers, more enquiries and a greater volume of incoming telephone calls and paperwork.
The current senior administrative officer working in the General Office, Frances Duggan, is struggling to hold things together and it has been decided to create a new post of Office Manager.
Ahmed has asked you to help him with recruiting the new Office Manager and he will send you an email detailing the duties for this new post.
Ahmed’s email is given overleaf.
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Model Assignment – Issued September 2012
Unit 12: Recruitment and Selection in Business

OCR Level 3 Cambridge Technicals in Business
From: Ahmed Fawzi
To:
Subject:
{Learner.name}
Recruitment of new Office Manager
Hello
Following our discussion yesterday, we need to recruit a new Office Manager. Frances Duggan has told me today that she does not wish to take on the new role of Office Manager.
The responsibilities of the new manager will include the obvious one of overviewing the work of the staff in the Administrative Section – delegating work to staff and managing their workload. In other words, making sure the office runs efficiently at all times. The staff in this section are very busy indeed and there are some very tight timescales. Errors have occasionally crept in and some documents produced recently had an amateur feel to them. The superior image the company has always held must be maintained. Customers must have confidence that we will offer a professional service at all times.
It is very important that the successful learner has excellent IT skills including an expert knowledge of word processing, presentations and spreadsheets. A working knowledge of desktop publishing and databases would also be useful. It would be helpful if the new manager had a good working knowledge of an accounting package, as we are considering installing this software. Expertise in legislation and regulations for drivers, e.g. tachographs, driver hours etc, will not be required.
It is proposed that the Administrative Section will have twice weekly meetings in future, and possibly more frequently if this is found to be necessary. These are likely to be very short and the new manager is expected to chair them. The main purpose of these brief meetings will be to update everyone on what is happening, particularly to highlight urgent and important tasks and issues and to give staff the opportunity to raise queries. It is hoped that these meetings will help to raise morale and lessen growing resentment that may have led to some valued members of staff leaving the company. The turnover of staff is alarming and we need to make sure that we lose no more experienced staff.
The new manager will carry out staff appraisals on a regular basis. Appraisals are not being carried out at present because there has not been time to do these. It would appear that some staff are struggling to cope with the new computer software, with which they are not familiar and don’t seem to find time for any training. The new manager will be required to instigate training and development programmes as a matter of urgency.
Of course, excellent written and verbal communication skills are required at all levels, including at managerial level.
There may be some important details that I have omitted so please don’t hesitate to come back to me.
Model Assignment – September 2012
Unit 12: Recruitment and Selection in Business
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OCR Level 3 Cambridge Technicals in Business
Ahmed Fawzi, the Human Resources Manager, has asked you to help him recruit a new Office
Manager. You will need to read the email that Ahmed has sent before you start the tasks.
Assessment Criterion P1
Ahmed is keen to ensure that the recruitment of the new Office Manager runs smoothly. As this is a new, very important position, he has asked you to do some research of recruitment processes for managerial roles.
Your task is to:

produce two flowcharts identifying and illustrating the recruitment process used by two different organisations to recruit new staff.

list the different methods used to recruit staff, including both internal and external sources.
Your evidence will be:

two flowcharts

a list.
Your task is to:
 produce an information sheet analysing the usefulness of documents used during the recruitment process. You should explain how the different documents help the interviewers and applicants and the advantages and disadvantages of each document.
Your evidence will be:
 an information sheet.
Your task is to:
 evaluate the advantages and disadvantages of using external recruitment sources compared to internal recruitment sources.
Your evidence will be:
 a report.
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Model Assignment – Issued September 2012
Unit 12: Recruitment and Selection in Business

OCR Level 3 Cambridge Technicals in Business
Assessment Criterion P2
Ahmed wishes to ensure that the recruitment process used to recruit the new Office Manager is completely legal and that all documentation is entirely legal. He has asked you give him detailed information to ensure compliance with UK and EU current legislation.
Your task is to:
 produce a report for Ahmed explaining the impact current legislation will have on the company when recruiting the new Office Manager.
Your evidence will be:
 a report.
Assessment Criterion P3
Now that you have given Ahmed the information he requires regarding the impact of legislation relating to recruitment, he has asked you to produce the recruitment documentation required to recruit the new Office Manager. He wants applicants to send in their Curricula Vitae and accompanying letters.
Your task is to:
 produce the documentation required to recruit the new Office Manager.
Your evidence will be:

the job description

the person specification

the job advertisement.
Model Assignment – September 2012
Unit 12: Recruitment and Selection in Business
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OCR Level 3 Cambridge Technicals in Business
Assessment Criterion P4
Several applications have now been received and Ahmed has short listed the learners he wishes to interview. He has asked you to plan for the interviews. Ahmed tells you that he would like your input on the type of interviews that should be held and what tests, or other selection method you recommend, but he does not intend to use psychometric testing.
Your task is to:
 plan for the interview to select a new Office Manager, including recommendations on the type of interviews and selection methods that should be used, a description of the documentation that will be required and the production of five appropriate interview questions.
Your evidence will be:

a plan

five interview questions.
Assessment Criterion P5
The interviews for the selection of the new manager have now been arranged. Ahmed has asked you to take part in the interviews, during which you must ask at least the five questions you have prepared.
You will need to take notes of the applicants’ responses. The interview panel will be
Derrick Bailey, the Company Secretary, Ahmed and yourself.
Your task is to:
 take part in the interview of an applicant.
Your evidence will be:
 a completed Witness Statement
 your notes from the interview.
Your task is to :
 produce a critical analysis of your performance in the selection interview for a new Office
Manager. Your report should include feedback on your performance from the rest of the panel.
Your evidence will be:
 a report.
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Model Assignment – Issued September 2012
Unit 12: Recruitment and Selection in Business

OCR Level 3 Cambridge Technicals in Business
Your task is to:
 evaluate the strengths and limitations of the process of selection interviewing.
Your evidence will be:
 a report.
Model Assignment – September 2012
Unit 12: Recruitment and Selection in Business
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OCR Level 3 Cambridge Technicals in Business
OCR Level 3 Cambridge Technicals in Business
Unit 12: Recruitment and Selection in Business
For PASS task 1 (AC P1) have you: identified how two organisations plan recruitment using internal and external sources?
Evidence provided (please  ):

Two flowcharts

A list of recruitment methods
 or other (please give details) ___________________________________
Completed (  )
Ref/Page no(s)
For MERIT task 1 (AC M1) have you: analysed the usefulness of documents used during the recruitment process?
Evidence provided (please  ):

An information sheet
 or other (please give details) ___________________________________
Completed (

)
Ref/Page no(s)
For DISTINCTION task 1 (AC D1) have you: evaluated the advantages and disadvantages of using external recruitment sources compared to internal recruitment sources?
Evidence provided (please  ):

A report
 or other (please give details) ___________________________________
Completed (

)
Ref/Page no(s) continued overleaf)
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OCR Level 3 Cambridge Technicals in Business
For PASS task 2 (AC P2) have you: explained the impact of the legal and regulatory framework on recruitment and selection activities?
Evidence provided (please  ):

A report
 or other (please give details) ___________________________________
For PASS task 3 (AC P3) have you: prepared the documents used in selection and recruitment activities?
Evidence provided (please  ):

Job description

Person specification

Job advertisement
 or other (please give details) ___________________________________
Completed (  )
Ref/Page no(s)
Completed (  )
Ref/Page no(s)
For PASS task 4 (AC P4) have you: planned to take part in a selection interview?
Evidence provided (please  ):

Your plan for the interviews

Five interview questions
 or other (please give details) ___________________________________
Completed (

)
Ref/Page no(s)
For PASS task 5 (AC P5) have you: taken part in a selection interview?
Evidence provided (please  ):

A completed Witness Statement

Your notes from the interview
 or other (please give details) ___________________________________
Completed (

)
Ref/Page no(s) continued overleaf)
Model Assignment – September 2012
Unit 12: Recruitment and Selection in Business
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OCR Level 3 Cambridge Technicals in Business
For MERIT task 5 (AC M2) have you: analysed your performance in the selection interview?
Evidence provided (please  ):

A report
 or other (please give details) ___________________________________
Completed (

)
Ref/Page no(s)
For DISTINCTION task 5 (AC D2) have you: evaluated the strengths and limitations of the process of selection interviewing?
Evidence provided (please  ):

A report
 or other (please give details) ___________________________________
Completed (  )
Ref/Page no(s)
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Model Assignment – Issued September 2012
Unit 12: Recruitment and Selection in Business