Personal Information Management • What’s on your PIM? • Readings review What’s on your PIM? - Contact info • Phone • Fax • Email • Address(es) - To Do - Meetings - Lists - Reminders - Email - Documents • Music • Video • Text • Other formats All your PIM are belong to us • Connections? - How are the bits interlinked? - How do they get into the PIM? • All in one place? - Is centralized necessarily better? • Client or Server approach? Life beyond the mailbox • Email isn’t the only way to organize your schedule or information • What if it were the only way? • One interface isn’t enough. Modes. • Email is the first thing we think of when trying to solve a communication or organization problem - Victim of its own success - Failure at its own aims Reference tasks with multiple tools • How to organize information - Folders Time Person Project User-defined • Reminders - Notification - Completion - Tracking • Towards an Activity Space Users constrained by PIMs • One application for everything • Too much or too little compartmentalization • How do users organize docs, email, & bookmarks? • • • • Folders, unfiled items, lost items? High volume challenges Folder overlap – role, project, interest Why not aliases? • Users feel untidy? • UI & functionality across tools • Activity sequence among tools PIM Features • Integrating even more into email? - Focal points of activity - Easiest to notice changes? • Workspace Mirror - The categories problem - Too much flexibility? • Context dependent tools - How do you note context? - Can the system determine context? • Project Management as overall activity Lifestreams • Is the desktop metaphor broken? - Complexity of (multiple) applications - Modality of tasks & file formats • Documents organized by time - What are documents? • Subsets interlinked • PIM-like information - Another kind of paper? • Stream filters - Organize, locate, summarize & monitor incoming information - What about already present information? Lifestreams Ideas • • • • • • Storage should be transparent Directories are bad for organizing Automatic archiving Grouping documents Reminding convenience (UI integration) Personal data should be available - Viewports on network - Device independent • Compatibility ease Lifestreams model • • • • New, clone, transfer, find & summarize Directories on demand (Complex) Ad hoc queries Dynamic substreams – automatic, continuous organization • Summarization by substream – bundling • Document lifetime past, present, future (to do) Scopeware Info Archiving with Bookmarks • Small, Older Study - 50 Bookmarkers - 300+ Web Users • How People Create, Use and Organize Bookmarks • Bookmarks Are One Method to Make Sense of the Web - Supporting Searching - Supporting Browsing • Help with Mental Model of the Web • A “Personal Web Information Space” Abrams, Baecker & Chignell (1998) Info Archiving with Bookmarks (2) • Why Bookmarks? - Frequently Used Pointers • Easy to Make • Easy to Use - Archives • Topics of Interests • Aging Interests (forever) • Paths Through the Web (over time) • What Bookmarks? - Distinct Domain Names - Index or Search Engines - Front/Main (News) Pages Info Archiving with Bookmarks (3) • Methods for Organizing Bookmarks - None Ordered List (re-arranged) Sets & Folders Hierarchy (Nested Folders) External Web Page(s) Other System(s) • More Bookmarks Require More Organization Methods Info Archiving with Bookmarks (4) • Bookmark Filing Strategies - None – Never – Natural Order - At Creation Time • Folders • Labels - At End of Browsing Session • More Folders • More Time - When Bookmark Sets Become Unwieldy • Randomly • Scheduled • Archival Use - 100 Day Median - About Half Visited in the Last Three Months - Almost All Within the Last Year Info Archiving with Bookmarks (5) • Organizing Bookmarks - Only When Necessary - Tradeoff Against Not Finding a Bookmark • Finding Bookmarks - Names of Bookmarks Not Always Descriptive Folders Difficult to Navigate Remembering Bookmark Location Challenging Recalling Exact Bookmark Name Unlikely Info Archiving with Bookmarks (6) • How to Enable & Expand Bookmarking Functions? - Taxonomy-Classification - Automatic Bookmarking - Agents • • • • “My” Web (Site – Nav Bar) Bookmarking As Poaching Sharing With Others (email) Should We Bookmark at All? - Search Engines Are More Efficient - Web Use History (if extended) Show Prior Accesses - Interfaces Don’t Scale for Volume • Implications for IA? How do people organize their desks? • Does everyone organize differently? - Their desks? - Their computers? • Organization extremes - Files, forms & paperflow - Piles as archives • Time to organize vs access time • Reminding, not just finding - In sight, in mind - Location ca be a cue to time • Categorization is difficult for everyone - Leaving things out to not classify Find and Remind • Classification - Automatic Format forced Multiple Deferred • Notification - Frequency of task Priority of task Size and importance Color, format, labels for differences and notice Keeping found things found • • • • • • • • Managing information for re-use Finding things again vs. re-searching How many ways can we work around PIM? Focus on Email and titles from the Web Using browsers and email clients Portability, access points, persistence Currency and reminding frequency Users were constrained by tool functionality - Too much flexibility? - Too many tools? How they did it Agenda & the history of PIMs • • • • • First and foremost? Good, bad and definitely ugly Foundation for Notes What about Magellan? Free form too free? PIM Harmony • Integration among tools - Formats - Importing and Exporting • Integration for tasks - Sequences - Automation • Integration among users - Shared contacts, bookmarks, lists, filters - Common formats or meta information