Quarterly Report: Fall 2015
Table of Contents
Purpose of this Report ................................................................................................................................... 2
Wi-Fi Gigabit Network .................................................................................................................................... 2
Megabytes of Data Transmitted ............................................................................................................ 2
Access by Wi-Fi Protocol ...................................................................................................................... 3
Ratio of Network Access Points to Students ......................................................................................... 3
Access by Operating System ................................................................................................................ 3
Unique Devices Accessing the Wi-Fi .................................................................................................... 4
Open Access Labs (OALs) ............................................................................................................................ 5
General Statistics ....................................................................................................................................... 5
Workstation Capacity ............................................................................................................................ 5
Usage ................................................................................................................................................... 6
Login Sessions by Week....................................................................................................................... 7
Comparison of Individual OAL Workstation Utilization........................................................................... 8
Login Sessions by Day of the Week...................................................................................................... 8
Login Sessions by Time of Day............................................................................................................. 9
Lab Usage by College......................................................................................................................... 10
Most Frequently Used Applications ..................................................................................................... 11
Smart Rooms and Group Study Rooms ................................................................................................... 12
Smart Rooms ...................................................................................................................................... 12
Group Study Rooms ........................................................................................................................... 12
Smart Room Usage by Time Periods .................................................................................................. 13
Group Study Room Usage by Time Periods ....................................................................................... 14
Fall 2015 Annex Link After-hours OAL ..................................................................................................... 15
After-hours Workstation Capacity ....................................................................................................... 15
After-hours Usage............................................................................................................................... 16
Login Sessions by Quarter .................................................................................................................. 17
Login Sessions by Week..................................................................................................................... 17
Login Sessions by Day of the Week.................................................................................................... 18
Login Sessions by Hour ...................................................................................................................... 18
Login Sessions by Time of Day........................................................................................................... 19
Annex Link Demand for Weekends 8, 9 and 10 .................................................................................. 19
Most Frequently Used Applications ..................................................................................................... 22
Printing .................................................................................................................................................... 23
One Card Laser Printing ..................................................................................................................... 24
Dot-matrix Printing .............................................................................................................................. 25
On-demand Learning ................................................................................................................................... 26
myCSULA Tools .......................................................................................................................................... 26
Adobe Creative Cloud ................................................................................................................................. 28
Campus Access .................................................................................................................................. 28
Purchased Annual Subscriptions ........................................................................................................ 29
Microsoft Office for Students, Faculty and Staff ........................................................................................... 29
Purpose of this Report
The primary purpose of this report is to provide an Accountability Report for the 2016-2017 Budget Model.
By assessing such factors as student headcount versus productivity, ratios, availability, devices, and
specific usage of the various systems and services provided by ITS, the division benefits from the
secondary purpose of strategic planning for the future of technology.
Wi-Fi Gigabit Network
The gigabit deployment, new for AY 2014-2015, upgraded the 802.11n AP radios to the next generation WiFi standard, 802.11ac. This project was completed by the end of fall 2014 quarter just in time for the
release of the new iPhone 6 and 6 Plus, Samsung Galaxy S5 and Note Pro, all designed to take advantage
of faster gigabit transmission speeds. With a full academic year in production, ITS can compare fall 2015
quarter to fall 2014 quarter to assess growth and transition to the faster network speeds.
Megabytes of Data Transmitted
As illustrated in the following table, the pattern of usage remains fairly consistent with respect to general
usage per week. However, the overall volume of data transmitted over the network has increased
significantly averaging a usage increase of 187%. This supports the ITS vision of proactively enhancing,
expanding and updating the network infrastructure to meet the growing demand for data usage.
Data per Week
34000000
MEGABYTES
29000000
24000000
FALL 2015
19000000
FALL 2014
14000000
9000000
4000000
0
1
2
3
4
5
6
7
WEEK OF QUARTER
Page 2 of 29
8
9
10
11
Access by Wi-Fi Protocol
The table below lists the Wi-Fi protocols from fastest to slowest transmission speeds. The table shows the
dramatic 802.11ac increased growth rate of 78% as users purchase newer technology designed for highspeed data transmission. As indicated, 802.11n continues to be the most used wireless protocol, as would
be expected at this time since it is compatible with many older devices students still use.
CONNECTION MODE
FALL 2014
FALL 2015
802.11ac
9%
16%
802.11n (5 GHz + 2.4 GHz)
82%
83%
Legacy Protocols
9%
1%
Ratio of Network Access Points to Students
An important measurement of network availability is the ratio to Wi-Fi access points (AP) to our student
population. The following compares the ratio between fall 2014 and 2015 quarters. As the chart indicates,
the additional APs installed in 2015 are adequate to maintain a consistent student ratio with increasing
student enrollment.
FALL 2014
FALL 2015
24,488
27,681
Number of APs
759
870
Ratio Students: APs
32:1
32:1
Student Headcount
Access by Operating System
OPERATING SYSTEM
FALL 2014
FALL 2015
iOS
40%
42%
Android
22%
20%
Windows
17%
20%
Mac OS X
15%
17%
Chrome, Linux, Kindle,
Blackberry, + 4 others
6%
1%
Page 3 of 29
Unique Devices Accessing the Wi-Fi
The increasing use of multiple devices by students, faculty and staff has a significant impact on the campus
network because each device requires its own separate network connection. The following graph and chart
illustrates the significant increase in unique devices accessing our network over the past year.
Unique Devices per Week
55000
UNIQUE DEVICES
50000
45000
FALL 2015
40000
35000
FALL 2014
30000
25000
20000
0
1
2
3
4
5
6
7
8
9
10
WEEK OF QUARTER
WEEK
FALL 2014
FALL 2015
0
20,323
32,246
1
32,257
45,148
2
34,467
46,365
3
35,919
47,700
4
36,607
48,850
5
37,050
48,585
6
37,509
48,678
7
35,194
45,673
8
37,933
47,996
9
32,579
41,396
10
38,996
48,958
11
35,559
45103
Page 4 of 29
11
The number of students and employees coming to campus with multiple devices continues to rise as this
chart illustrates. Individuals using only one device continues to decline as it is offset by increased multiple
devices per person. It is no longer uncommon to carry a phone or two, a tablet and a laptop or game station
to campus and actively use each.
PERCENT OF
STUDENTS
PERCENT OF
EMPLOYEES
NUMBER OF
DEVICES
FALL
2014
FALL
2015
FALL
2014
FALL
2015
1
38%
30%
56%
51%
2
37%
40%
26%
30%
3
17%
21%
11%
12%
4
5%
7%
4%
5%
5
1%
1%
2%
1%
≥6
<1%
<1%
<1%
< 1%
Open Access Labs (OALs)
There are five Open Access Labs across the campus that provide students with up-to-date computing
resources and tools to accomplish their academic goals for instruction, research and presentation. The five
OALs are: Engineering, Computer Science and Technology Link (ECSTL), Salazar Hall Link (SHL),
University-Student Union Link (UL), King Hall Link (KHL), and Annex Link (AL).
General Statistics
Workstation Capacity
This table specifies the workstation capacity for the fall 2015 quarter. The capacity is calculated using the
total number of workstations and the total hours of operation for each lab. During this fall quarter, the hours
of operation for the SHL and UL began at 7:30 a.m. and the chart indicates the extended half-hour by using
the .5 decimal. The capacity for the AL reflects the 24-hour operation.
ECSTL
SHL
UL
KHL
AL
Computer workstations
41
40
44
27
66
Total hours of operation
698
541.5
670.5
692
1,842
28,618
21,660
29,502
18,684
121,572
Workstation capacity in hours
Page 5 of 29
Usage
This table indicates the various aspects of usage each lab experienced during fall 2015 quarter.
ECSTL
SHL
UL
KHL
AL
Attendance total
1,896
2,723
4,490
3,140
9,150
Total login sessions
13,314
12,831
19,569
12,816
53,783
Total hours used
14,852
11,737
15,422
9,600
57,605
67
54
47
44
64
52%
54%
56%
51%
46%
Average login session (minutes)
Station Utilization *
* Reflects stations utilization over the entire period that the lab is open.
This table compares comprehensive usage of all labs and all hours of operation for fall 2015 quarter with fall
2014 quarter.
FALL 2014
FALL 2015
Attendance total
11,896
13,767
Total login sessions
102,460
113,306
Total hours used
119,861
112,313
72
58
54%
50%
Average login session (minutes)
Station Utilization *
* Reflects stations utilization over the entire period that the lab is open.
Page 6 of 29
Login Sessions by Week
The first graph compares the overall Open Access Labs’ activity by week throughout the quarter. Based on
the total number of student logins, the Annex Link remains the most frequently used lab on campus,
followed by Union Link.
To provide a clearer comparison on daytime usage between all OALs, the graph below separates Annex
Link regular hours of operation from after-hours operation. AnnexR refers to the logins during regular hours
and AnnexL refers to the login sessions after-hours.
Weekly Total Login Sessions
5000
4500
4000
LOGINS
3500
AnnexR
3000
UL
2500
AnnexL
2000
ECSTL
1500
SHL
1000
KHL
500
0
0
1
2
3
4
5
6
7
WEEK OF THE QUARTER
Page 7 of 29
8
9
10
11
Comparison of Individual OAL Workstation Utilization
The following graph views the weekly login data at a more granular level by taking into account the different
quantity of computers in each lab. Accounting for this difference, there is a slightly different usage ratio.
The graph below illustrates the average workstation utilization as a percentage of total available
workstations within each specific OAL by week. Data presented for the Annex Link is again detailed by
regular hours of operation (AnnexR) and after-hours operation (AnnexL).
For comparison, the quantity of workstations per lab is: Annex Link – 66; Union Link – 44; ECST – 41;
Salazar Hall – 40; and King Hall – 27.
OAL Workstation Utilization Percentage by Week
100
Workstation Utilization %
90
80
70
60
50
40
30
20
10
0
1
2
3
4
5
6
7
8
9
10
11
12
Weeks: 1 to 12
AnnexR
SHL
KHL
UL
ECST
AnnexL
Login Sessions by Day of the Week
This chart tracks the average number of logins by day of the week. It allows ITS to track usage during the
week and the weekends. As cited in the previous graph, the majority of logins occurred at Annex Link.
Expectedly, the busiest days were Monday through Thursday.
Average Logins by Day
1200
1000
800
600
400
200
0
Sunday
Monday
Tuesday
ECSTL
Wednesday
SHL
UL
KHL
Page 8 of 29
Thursday
Annex
Friday
Saturday
Login Sessions by Time of Day
This chart compares the average login sessions by hour for each lab. The first chart shows the averages for
Monday through Thursday and the second chart shows the averages for Friday through Sunday.
Average Logins by Hour: Monday to Thursday
60
50
40
30
20
10
0
Annex
UL
ECSTL
SHL
KHL
Average Logins by Hour: Friday to Sunday
25
20
15
10
5
0
Annex
UL
ECSTL
Page 9 of 29
SHL
KHL
Lab Usage by College
This chart tracks the college of each user, based on declared major, who visited any Open Access Lab by
week of the quarter.
Lab Usage by College
6000
5000
4000
3000
2000
1000
0
Week 0 Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week
10
A&L
B&E
CCOE
ECST
HHS
NSS
Week
11
Undeclared
This chart represents the percentage of each college’s students that logged in at least once to a computer in
Open Access Labs during the quarter. As indicated, Business and Economics had the highest percentage
of their total students, 63%, using the OALs. Whereas, the Charter College of Education had only 27% of
their students using an OAL computer.
Lab Usage per College
70%
63%
60%
Percentagge
51%
50%
42%
47%
37%
40%
30%
45%
27%
20%
10%
0%
CCOE
A&L
Undeclared
NSS
HHS
ECST
B&E
During the fall 2015 quarter, student headcount by college was: A&L – 3,594; B&E – 4,599; CCOE – 1,853;
ECST – 3,881; HSS – 6,710; NSS – 5,988; and undeclared – 1,056.
Page 10 of 29
Most Frequently Used Applications
The following charts illustrate the most frequently used software applications in each lab. The applications are
organized according to the total app time in hours. Monitoring application use ensures students have access to the
tools necessary to complete assignments.
ECSTL Total App Time (hours)
SHL Total App Time (hours)
Microsoft Word
Matlab
Eclipse
Microsoft PowerPoint
Microsoft Excel
SLDWORKS
acad
ustation
notepad
mspaint
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
QuickBook Pro
sqlplus
SPSS
WINZIP32
Mathematica
saplogon
Acrobat
0
1000 2000 3000 4000 5000
0
UL Total App Time (hours)
1000
2000
3000
4000
KHL Total App Time (hours)
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
PhotoShop CC
SPSS
Adobe Premiere Pro
FoodProSQL
Illustrator
notepad
WINZIP32
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
SPSS
Acrobat
WINZIP32
PhotoShop CC
FoodProSQL
maya
mspaint
0
2000
4000
6000
8000
0
1000 2000 3000 4000 5000
AL Total App Time (hours)
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
sqlplus
QuickBook Pro
notepad
Acrobat
MATLAB
SPSS
WINZIP32
0
5000
10000 15000 20000 25000
Non-Microsoft application descriptions: SLDWORKS (Solidworks): computer-aided design (CAD) and computer-aided engineering (CAE)
program; Matlab: Math, computation, and algorithm development program; Mathematica: a symbolic mathematical computation program; acad
(AutoCAD): 2D and 3D computer-aided design (CAD) and drafting; ustation (Microstation V8i): Bentley’s 2D and 3D computer-aided design
(CAD); WINZIP32: File compression program; QuickBookPro: accounting software; sqlplus: interactive and batch query tool for Oracle Database
Server; SPSS: statistical analysis software; FoodProSQL: nutrition and fitness software; Snipping Tool: screen capture software; Pages: word
processor for MAC
Page 11 of 29
Smart Rooms and Group Study Rooms
The Smart Rooms and Group Study Rooms are available for two-hour sessions by reservation or for walkins when not in use. Usage data was determined from total hours of operation, number of groups and
students using these rooms.
Smart Rooms
These rooms are available at King Hall Link, University-Student Union Link and Annex Link. They are
equipped with one PC and one MAC computer, and a projector that allows students to view, record, and
display their group projects on a screen. The Smart Rooms can accommodate up to 8 students.
During the fall quarter these rooms were painted with IdeaPaint, a dry-erase wall paint, to provide students
with a writable surface for creating and problem solving. The tables were also replaced with dry erase
surface tables so students can take notes directly on the table. The data table below illustrates the Smart
Room usage for fall 2015 quarter.
ALL OALs
KHL
UL
ANNEX
TOTAL
ANNEX
(regular)
ANNEX
(after-hours)
Total hours available
3,234
692
670.5
1,842
906.5
935.5
Total hours used
1,527
360
318
849
726
123
% of total hours used
47%
52%
47%
45%
80%
13%
Total number of users
3,416
727
534
2,155
1,979
176
8
6
Maximum group size
8
Average group size
3
4
3
3
4
2
Average groups per
week
19
18
14
24
42
6
Total groups per quarter
877
199
155
523
463
60
Group Study Rooms
Group Study Rooms are available in King Hall Link and Annex Link. These rooms provide quiet space for students to
work together in groups. Each study room has a white board and can accommodate up to 6 students. The table below
illustrates the Group Study Room usage for fall 2015 quarter.
All OALs
KHL
ANNEX
TOTAL
ANNEX
(regular)
ANNEX
(after-hours)
Total hours available
2,534
692
1,842
906.5
935.5
Total hours used
1,088
291
797
707
90
% of total hours used
44%
42%
43%
78%
10%
Total number of users
1,778
409
1369
1259
110
Maximum group size
4
4
Average group size
3
3
2
3
2
Average groups per week
26
14
38
33
5
Total groups per quarter
568
151
417
363
54
Page 12 of 29
The following chart indicates the cumulative total number of student groups using the Smart Rooms and Group Study
Rooms throughout the fall 2015 quarter.
Number of Groups Using Smart and Group Study Rooms
500
463
450
400
363
350
300
250
200
199
155
151
150
100
60
50
54
n/a
0
UL
KHL
AL Regular Hours
Smart Room
AL After Hours
Group Study Room
Smart Room Usage by Time Periods
The table below compares Smart Room usage by the following time periods: 7 a.m. to noon; noon to 6 p.m.; 6 p.m. to
11 p.m. and 11 p.m. to 7 a.m. The Annex Link usage is detailed by normal and after-hours operation.
ALL
OALs
KHL
UL
ANNEX
TOTAL
ANNEX
(regular)
ANNEX
(after-hours)
7:00 a.m. to noon
374
92
81
201
201
0
Noon to 6:00 p.m.
669
190
172
307
307
0
6:00 p.m. to 11:00 p.m.
361
78
65
218
218
0
11:00 p.m. to 7:00 a.m.
123
n/a
n/a
123
0
123
1,527
360
318
849
726
123
Smart Room Usage
Total Usage
Page 13 of 29
Group Study Room Usage by Time Periods
The table below compares the Group Study Room usage by the following time periods: 7 a.m. to noon; noon to 6 p.m.;
6 p.m. to 11 p.m. and 11 p.m. to 7 a.m. The Annex Link usage is detailed by normal and after-hours operation.
All OALs
KHL
ANNEX
TOTAL
ANNEX
(regular)
ANNEX
(after-hours)
7:00 a.m. to noon
253
58
195
195
0
Noon to 6:00 p.m.
480
179
301
301
0
6:00 p.m. to 11:00 p.m.
265
54
211
211
0
11:00 p.m. to 7:00 a.m.
90
n/a
90
0
90
1088
291
797
707
90
Total Usage
The chart below compares the Smart and Group Study Room percentage of usage for all OALs by time periods.
Percentage of Smart and Group Study Room Usage
by Time Periods
70%
60%
50%
40%
30%
20%
10%
0%
ALL OALs
KHL
7 a.m. to noon
UL
noon to 6 p.m.
ANNEX TOTAL
6 p.m. to 11 p.m.
Page 14 of 29
ANNEX
(regular)
11 p.m. to 7 a.m.
ANNEX
(after-hours)
Fall 2015 Annex Link After-hours OAL
In fall 2014, as a student success fee (SSF) funded project, the first fully staffed, secure 24/7 computing lab
was opened in the Simpson Tower Annex Link Open Access Lab. This OAL is closed only during quarter
breaks and University holidays. The purpose of this SSF project was to provide access to computers,
printers, a Group Study Room and a technology-equipped Smart Room for students who do not have
personal computing devices at home or who want to study on-campus, meet with peers, practice a class
presentation, or require telephone or in-person assistance after hours.
Given the steady increase of students’ Annex Link after-hours use throughout 2014-2015, the SSF funding
was approved for continuation in 2015-2016. This section provides an accountability report for SSF
reporting purposes.
This section of this report contains only the Annex Link after-hours usage data gathered specifically for the
hours outside of the Annex’s previous hours of operation during the summer. This includes:




Monday, Tuesday, Wednesday, Thursday: 11:00 p.m. to 7:30 a.m.
Friday 4 p.m. through Saturday 11 a.m.
Saturday 5 p.m. through Sunday noon
Sunday 6 p.m. through Monday 7:30 a.m.
After-hours Workstation Capacity
In order to determine whether the OAL has adequate equipment, ITS measures the total hours of capacity.
When capacity is measured against usage (both number of users and time of day usage), the data
demonstrates when more or less hardware is required, whether the mix of PCs versus Macs is adequate,
and when the lab may be reaching a usage threshold that could result in students experiencing delays or
being turned away.
The overall OAL capacity for the after-hours described above was calculated simply by multiplying the
number of computer workstations by the number of after-hour operations. Note: In fall 2014, the OAL
closed the first night due to a programming error with the One Card access. This accounts for the minor
difference in hours of operation between fall 2014 and fall 2015.
FALL 2014
FALL 2015
Computer workstations
66
66
Total hours of operation
927.5
935.5
Workstation capacity in hours
61,215
61,743
Page 15 of 29
Operationally, ITS tracks the number of hours during which workstations are in use to determine the
percentage of usage threshold. The goal is to keep the usage threshold under 90% to prevent delays or
workstation unavailability. If the trend remains at or exceeds 90%, remedial action will occur, such as
assessing the need for an additional 24/7 OAL. The following table demonstrates the number of total hours
for each quarter that the lab was at 50% or greater capacity after-hours.
THRESHOLD
FALL 2014
# of HOURS
FALL 2015
# of HOURS
50%
246
217
55%
200
186
60%
161
151
65%
134
121
70%
102
79
75%
85
58
80%
58
37
85%
35
14
90%
32
3
95%
27
1
100%
0
0
After-hours Usage
The table below summarizes general usage of the Annex Link after-hours. The student headcount was
manually recorded by the after-hour staff for the fall 2014 quarter. Before fall 2015, ITS installed CountRecorder software to record the actual foot traffic entering the lab. Count-Recorder uses infrared technology
to detect individuals coming in through the lab’s entrance. Fall 2015 headcount was taken directly from
Count-Recorder.
It is important to note that Count-Recorder captures all traffic entering and exiting the OAL, but not every
student who enters the lab logs into a session. Students may be picking up a remotely generated print job
or multiple students may share a login session to work jointly on collaborative projects.
All other statistical data, such as login sessions, hours of use and application usage, are gathered using
LabStats software.
FALL 2014
FALL 2015
Headcount total
9,362
29,590
Total login sessions
11,318
13,535
Total hours used
18,590
18,296
Average login session (minutes)
110
81
Station Utilization
30%
30%
Page 16 of 29
Login Sessions by Quarter
This overview chart compares the total sessions for each quarter and illustrates the prevailing trend in terms
of percentage increase or decrease. When taken in consideration with quarterly headcount, ITS can
determine the effectiveness and success of student awareness campaigns.
TOTAL LOGIN
SESSIONS
11,318
13,535
Fall 2014
Fall 2015
PERCENT
CHANGE
19.59%
Login Sessions by Week
The following graph demonstrates the increase in the number of students using the OAL each week
throughout each quarter. It also highlights the peak weeks that occur at the end of each quarter. At this
point, it is not possible to determine decisively whether this correlates to increased student awareness of the
lab; alignment with assignment and presentation deadlines, midterms and finals; or both.
Annex Link: After-Hour Weekly Login Sessions
1800
1600
1400
1200
1000
800
600
400
200
0
0
1
2
3
4
5
Fall 2014
6
7
Fall 2015
Page 17 of 29
8
9
10
11
Login Sessions by Day of the Week
This chart shows the average after-hours OAL computer logins by each day of the week. It allows ITS to
monitor weekday versus weekend usage and compare individual days of the week, all of which can be
tracked over time to determine static or changing trends.
Average Login Sessions by Day of the Week
210
197
179
180
170
144
142
150
131
129
124
120
110
98
98
95
88
90
82
60
30
0
Sun
Mon
Tue
Wed
Fall 2014
Thu
Fri
Sat
Fall 2015
Login Sessions by Hour
It should be noted that the hours of operation on Friday, Saturday and Sunday are greater than Monday
through Thursday. Looking at the average number of daily logins during differing operating hours, there is a
consistency across the week for computer usage that is not readily evident in the previous graph. While
remaining consistent across days of the week, all days indicate a significant increase over fall 2014 logins.
This is a strong indicator that students are becoming more aware of the 24/7 lab and are taking advantage
of its extended availability.
Total Daily Hours of
After-Hour
Operations
Average Login Sessions per
Hour
Fall 2014
Fall 2015
Percentage
Increase
Sunday
18
6.9
10.9
58%
Monday
8.5
11.5
16.7
45%
Tuesday
8.5
10.4
15.2
46%
Wednesday
8.5
11.5
12.9
12%
Thursday
8.5
9.6
11.2
17%
Friday
15.5
8.5
11.0
29%
18
8.0
9.9
24%
Saturday
Page 18 of 29
Login Sessions by Time of Day
This chart provides an overview of lab usage by hour of the day. There are two items of interest to note: 1)
The consistency of use between the fall quarter 2014 and 2015; and 2) The continued unexpected spike
that occurs in the six a.m. hour. The Annex now provides students with the only early morning access to
on-campus printing and computing facilities, just in time for 8 a.m. classes. The Annex Link is the only
computer lab besides the Library that is open after 10 p.m., so students with classes ending after 10 p.m.
now have a place to study, confer with classmates and complete assignments.
Logins by Hour of the Day
Fall 2014
Fall 2015
60
50
40
30
20
10
0
Annex Link Demand for Weekends 8, 9 and 10
This section demonstrates the demand for the Annex OAL during the last three weeks of the fall 2015
quarter. There are two sets of data; one set of graphs “Station Utilization” represents computer station use,
and the other represents the data from an automated foot traffic counter.
Each graph represents one weekend of the last three weekends before finals. It should be noted that there
is a greater demand earlier in the day and later in the evening in some graphs, and this is more so for
Sunday’s in weeks 8 and 9 than week 10. One reason for the lessened demand in week 10 may be related
to the extended hours of the Library during that week. This increased demand overall may be related to
lack of open services and availability of other study spaces on campus during the weekends. Sundays
currently have the least on-campus options.
University Student Union Schedule
Fri:
7 a.m. – 10 p.m.
Sat:
7 a.m. – 7 p.m.
Sun:
Closed
Library Schedule weekend 8 and 9
Fri:
8 a.m. – 5 p.m.
Sat:
10 a.m. – 6 p.m.
Sun:
12 noon – 6 p.m.
Page 19 of 29
Library Schedule weekend 10
Fri:
8 a.m. – 10 p.m.
Sat:
10 a.m. – 10 p.m.
Sun:
12 noon – 10 p.m.
Additional OALs are also open from 8 a.m. – 4 p.m. on Friday and Saturday.
Station Utilization by Weekend
The station utilization data is gathered from a product called Lab Stats that runs on each Open Access Lab
computer. The Annex OAL has 58 PCs and 8 Macs. The PCs are in more demand than the Macs.
Therefore, if the station utilization is at 80% or higher, the Annex OAL is considered to be new capacity.
Weekend 8 - Station Utilization
12:15 AM
1:15 AM
2:15 AM
3:15 AM
4:15 AM
5:15 AM
6:15 AM
7:15 AM
8:15 AM
9:15 AM
10:15 AM
11:15 AM
12:15 PM
1:15 PM
2:15 PM
3:15 PM
4:15 PM
5:15 PM
6:15 PM
7:15 PM
8:15 PM
9:15 PM
10:15 PM
11:15 PM
100
90
80
70
60
50
40
30
20
10
0
Fri-20
Sat-21
Sun-22
Weekend 9 - Station Utliziation
12:15 AM
1:15 AM
2:15 AM
3:15 AM
4:15 AM
5:15 AM
6:15 AM
7:15 AM
8:15 AM
9:15 AM
10:15 AM
11:15 AM
12:15 PM
1:15 PM
2:15 PM
3:15 PM
4:15 PM
5:15 PM
6:15 PM
7:15 PM
8:15 PM
9:15 PM
10:15 PM
11:15 PM
100
90
80
70
60
50
40
30
20
10
0
Fri-27
Sat-28
Page 20 of 29
Sun-29
Weekend 10 - Station Utilization
12:15 AM
1:15 AM
2:15 AM
3:15 AM
4:15 AM
5:15 AM
6:15 AM
7:15 AM
8:15 AM
9:15 AM
10:15 AM
11:15 AM
12:15 PM
1:15 PM
2:15 PM
3:15 PM
4:15 PM
5:15 PM
6:15 PM
7:15 PM
8:15 PM
9:15 PM
10:15 PM
11:15 PM
100
90
80
70
60
50
40
30
20
10
0
Fri-4
Sat-5
Sun-6
Foot Traffic by Weekend
The foot traffic counter counts every time an object passes a light at the entrance door. For these reports,
the total number of counts is divided by two, assuming that every person who enters eventually leaves. The
foot traffic data is not 100% accurate in reflecting total persons working at a computer in the lab during any
hour because pairs or small groups of students may be working together at a single workstation. The Annex
Link can hold 119 people but only has seats for 93 (including staff). Any foot traffic numbers above 90 are
an indication that the lab is at or beyond capacity.
Weekend 8 - Foot Traffic
120
100
80
60
40
20
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00
19:00
20:00
21:00
22:00
23:00
0
Sun 11/20 F
Sun 11/21 S
Page 21 of 29
Sun 11/22 Su
Weekend 9 - Foot Traffic
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00
19:00
20:00
21:00
22:00
23:00
100
90
80
70
60
50
40
30
20
10
0
Fri 11/27 F
Sat 11/28 S
Sun 11/29 Su
Weekend 10 - Foot Traffic
140
120
100
80
60
40
20
0:00
1:00
2:00
3:00
4:00
5:00
6:00
7:00
8:00
9:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00
19:00
20:00
21:00
22:00
23:00
0
Fri 12/4 F
Sat 12/5 S
Sun 12/6 Su
Most Frequently Used Applications
The following two charts illustrate the most frequently used software applications during the extended hours.
The applications are organized according to the total app time in hours. Monitoring application use ensures
students have access to the tools necessary to complete assignments. In addition, students requesting
applications not currently in the Annex Link to in-person staff will drive the installation of additional
teaching/learning applications.
Page 22 of 29
ANNEX LINK: APPLICATION USAGE FALL 2014
Microsoft Word
1863
myCalStateLA Portal
1728
Axis Title
Microsoft Excel
965
moodle2014-2015
460
Microsoft PowerPoint
452
Adobe Acrobat
451
notepad
166
SPSS
142
mspaint
129
Photoshop CC
82
0
500
1000
Hours
1500
2000
ANNEX LINK: APPLICATION USAGE FALL 2015
Microsoft Word
29406
Microsoft PowerPoint
7362
Microsoft Excel
3793
Acrobat
1390
sqlplus
1321
notepad
1127
WINZIP32
636
stats
536
mspaint
528
Snipping Tool
411
0
5000
10000
15000 20000
Hours
25000
30000
35000
Non-Microsoft application descriptions: Matlab: Math, computation, and algorithm development program; sqlplus: interactive and batch query tool
for Oracle Database Server; QuickBookPro: accounting software; Acrobat: an Adobe program that lets user capture a document and then view it in
its original format and appearance; WINZIP32: File compression program; SPSS: statistical analysis software.
Printing
There are two types of printing services provided in the five OALs: fee-based laser printing in color and
black and white, managed by Golden Eagle One Card Office; and free dot matrix printing, supported by ITS.
Students are required to use their Cal State LA One Card for laser printing.
Page 23 of 29
One Card Laser Printing
Fifteen thousand seven hundred and forty students printed a total of 342,706 pages, or an average of 22
pages per student, of laser printing during the fall 2015 quarter. This represents an 18% increase over fall
2014 quarter.
Students have the option of printing from OAL computers or wirelessly sending print jobs from their mobile
devices to a convenient OAL printer. Therefore, not all individuals using OAL laser printers are using OAL
workstations to print. For this reason, the total number of students printing and retrieving their work from a
laser printer’s card reader is greater than the total number of students logging into OAL workstations.
FALL 2014 TOTALS
LOCATION
FALL 2015 TOTALS
PRINT JOBS
PAGES PRINTED
PRINT JOBS
PAGES PRINTED
Annex Link
37,719
138,209
47,059
178,663
ECST Link
6,887
23,246
7,145
22,513
King Hall Link
11,045
43,105
13,770
52,267
Salazar Hall Link
10,095
35,307
9,151
32,411
Student Union Link
14,021
50,470
16,003
56,852
Totals
79,767
290,337
93,128
342,706
The following chart breaks down the quantity of print jobs and pages printed weekly by each Open Access
Lab during fall 2015 quarter.
WEEKS
ECST LINK
SALAZAR
HALL LINK
KING HALL
LINK
Print
jobs
Pages
Print
jobs
Pages
Pages
0
67
235
67
216
112
377
182
677
879
3382
1
393
1316
377
1749
728
3275
1109
4550
3178
13530
2
500
1620
587
2043
1168
4906
1443
5356
3933
14255
3
775
2279
908
3157
1224
4394
1770
5993
4295
15252
4
797
2378
965
3032
1269
4428
1715
5760
4578
17431
5
605
1855
653
2076
1686
6180
941
3107
4848
17622
6
656
2060
981
3413
1187
4326
1425
4930
4266
15393
7
541
1610
780
2516
951
3462
1041
3494
3392
12976
8
682
2261
915
3227
1245
4874
1466
5546
4688
17303
9
396
1282
680
2369
1023
4021
1087
3946
3048
12747
10
1044
3226
1379
4822
1849
6577
2046
7177
5900
22517
11
689
2391
859
3791
1328
5447
1778
6316
4054
16255
Quarterly
7,145 22,513
lab total
9,151
32,411 13,770 52,267 16,003
56,852
Pages
Print
jobs
ANNEX LINK
Print
jobs
Total all labs
Print
jobs
UNION LINK
Pages
93,128 print jobs / 342,706 print pages
Page 24 of 29
47,059 178,663
This graph illustrates percentage of laser printing by specific Open Access Lab.
OneCard Laser Printing
ECSTL
7%
SHL
9%
ECSTL
UL
17%
Annex
52%
SHL
UL
KHL
Annex
KHL
15%
Dot-matrix Printing
Black and white dot-matrix printing service is provided to students in all labs at no cost. This table
demonstrates total pages printed during the fall 2015 quarter. Since dot-matrix printing technology does not
have the capability of recording printing functions, the number of pages printed is estimated by the number
of paper boxes used. Each box contains about 2,700 pages.
LOCATION
SEPTEMBER
TOTAL PAGES
OCTOBER NOVEMBER DECEMBER
LAB
TOTAL
Annex Link
1,350
8,100
8,100
2,025
19,575
ECST Link
340
5,400
5,400
2,025
13,165
King Hall Link
340
5,400
5,400
1,350
12,490
Salazar Hall Link
675
5,400
5,400
2,025
13,500
Student Union Link
675
8,100
5,400
2,025
16,200
3,380
32,400
29,700
9,450
74,930
Monthly Totals
Page 25 of 29
Students utilized the OAL to print a total of 74,930 pages, or an average of 5.4 pages per student, of dotmatrix printing during the fall 2015 quarter. This represents a 31% decrease from fall 2014 quarter. As
cited earlier, laser printing increased by 18%. ITS will continue to monitor this trend to determine the
feasibility of continuing this aging technology into the future.
FALL 2014 TOTALS
PAGES PRINTED
FALL 2015 TOTALS
PAGES PRINTED
Annex Link
27,500
19,575
ECST Link
17,500
13,165
King Hall Link
21,250
12,490
Salazar Hall Link
18,750
13,500
Student Union Link
23,750
16,200
108,750
74,930
LOCATION
Totals
Note - Data on the quantity of print jobs performed is not available on dot-matrix printers.
On-demand Learning
Previously known as Just-in-time Learning, on-demand learning better portrays the ITS pledge to provide
students with flexible, mobile training resources at any time, from any location. Lynda.com continues to
provide one of the on-demand learning tools to acquire knowledge or master skills of software applications
and functionality whenever needed. The following table compares fall 2014 quarter with fall 2015 quarter,
and illustrates the continual acceptance of this learning tool.
FALL 2014
FALL 2015
Active Users
13,498
16,942
New Active Users
1,227
1,755
Total Users Who Logged In
3,942
5,405
Total Logins
12,558
24,876
Distinct Courses Viewed
2,276
3,141
Distinct Videos Viewed
27,522
39,307
Total Views
52,428
66,661
3,858.28
4,696.5
Hours Viewed
myCSULA Tools
myCSULA Tools provides virtual instances of many frequently used software applications, such as Microsoft
Office 2010 or 2013 suite, Microsoft Visio Pro, Microsoft Project, SPSS, Mathematica, SAS, Matlab,
ChemDraw, Adobe Acrobat Pro, Adobe Photoshop, Adobe Dreamweaver, Adobe Illustrator and Adobe
Flash to students in any location with an Internet connection. These applications can be run on a variety of
devices, including PCs, MACs, iPads, Android tablets, iPhones, Android phones, and a host of other
devices. The only limiting factor is whether the screen on the device can display the results in a readable
fashion and whether the application is available for the device.
Page 26 of 29
It is important to note that myCSULA Tools represents just one option in which students can access
software applications either remotely or on campus. Over the last two years myCSULA Tools usage has
declined slightly due to availability of the Microsoft Office 365 ProPlus free download for students, Adobe
Creative Cloud for only $40 annually, and unlimited availability for students on campus to all software
through the 24x7 Annex Link OAL, other OALs, electronic classrooms, satellite labs and research labs.
Page 27 of 29
Adobe Creative Cloud
Adobe Creative Cloud, previously Adobe Creative Suite, is available to students through three methods –
on-campus access from the Open Access Labs, the Library, electronic classrooms, satellite labs and
research labs; with myCSULA Tools; or through purchase of a $40 annual subscription that allows students
to download the applications on their personal computing device.
Campus Access
The following chart documents the cumulative number of launches from all available campus resources. The
number of launches can be vastly different from quarter to quarter based on whether classes utilizing the
particular applications are being taught and whether faculty are using the newer Adobe Creative Suite
applications. In 2015, Adobe upgraded most of the suite to CC and the change is reflected in this chart.
Of note is what appears to be a significant decrease in Adobe Acrobat usage from fall 2014 to 2015. This is
attributed to the fall 2014 statistics including the widely used Adobe Reader, a popular application necessary
to view Adobe documents, which at that time could not be extracted from the Adobe Acrobat statistics. In
fall 2015, ITS was able to remove Reader usage, which resulted in an accurate reading of only Acrobat
usage.
FALL 2014
FALL 2015
7,640
2072
Adobe Audition CC
29
37
Adobe Dreamweaver
816
1026
Adobe Fireworks
58
140
Adobe Flash
1,181
799
Adobe Illustrator
1,385
1781
Adobe InDesign
1,036
987
Adobe Media Encoder
8
79
Adobe Photoshop CC
390
1962
Adobe Photoshop Mac
1,053
774
290
1452
0
3
13,886
11,112
Adobe Acrobat
Adobe Premiere Pro
Adobe Prelude
TOTALS
Page 28 of 29
Purchased Annual Subscriptions
Annual subscriptions provide students, faculty and staff with another option for accessing Adobe
applications. If students wish to do so, they can purchase an annual subscription to the Adobe Creative
Cloud for a fee of $40. Students can then download the applications directly on up to two of their personal
computing devices. While a few students choose this option, as indicated in the chart below, the majority of
students prefer accessing the free versions available on campus or through myCSULA Tools.
Statistics for purchased software are provided by Adobe and are not prepared quarterly. The figures below
reflect the cumulative growth from January 1, 2015 to December 31, 2015.
Adobe Creative Cloud Subscriptions
Cumulative Totals for Students, Faculty and Staff
FALL 2014
FALL 2015
187
638
Microsoft Office for Students, Faculty and Staff
Microsoft announced a new Microsoft Student Advantage program and, under an agreement with the
Chancellor’s Office and Microsoft through the Enrollment for Education Solutions (EES), our students,
faculty and staff qualified for no-cost Office 365 ProPlus subscriptions. This new program began on
November 19, 2014, which addresses the low numbers for the fall 2014 quarter.
Not only could students, faculty and staff receive the latest software suite, including Word, Excel,
PowerPoint, OneNote and more, but they could install the software on up to five personal computers and
five mobile devices – PC, Mac, Apple iOS, Android and Windows Mobile.
There was a significant growth in downloads, primarily from student use. This increase can be attributed to
a stronger promotional program including, the Nick Jonas concert, flyers, posters, University Times
advertising, the ITS Help Desk videos and personnel, and increased use of social media.
Statistics for purchased software are provided by Microsoft and are not prepared quarterly. The figures
below reflect the cumulative growth from January 1, 2015 to December 31, 2015.
Office 365 ProPlus Downloads
Cumulative Totals for Students, Faculty and Staff
Page 29 of 29
FALL 2014
FALL 2015
296
8683