Chapter 1
1- Frond end
a. The portion of an e-seller’s business processes through which customers interact,
including the seller’s portal, electronic catalogs, a shopping cart, a search engine, and
a payment gateway
b. The activities that support online order fulfillment, inventory management, purchasing
from suppliers, payment processing, packaging, and delivery
2- back end
a. The portion of an e-seller’s business processes through which customers interact,
including the seller’s portal, electronic catalogs, a shopping cart, a search engine, and
a payment gateway
b. The activities that support online order fulfillment, inventory management, purchasing
from suppliers, payment processing, packaging, and delivery
3- Storefront
a. A single company’s Web site where products or services are sold
b. An online shopping center where many online stores are located
4- E-mall
a. A single company’s Web site where products or services are sold
b. An online shopping center where many online stores are located
5- private e-marketplaces
a. Online markets owned by a single company; may be either sell-side and/or
buy-side e-marketplaces
b. A private e-marketplace in which one company sells either standard and/or
customized products to qualified companies
c. A private e-marketplace in which one company makes purchases from invited
suppliers
d. B2B marketplaces, usually owned and/or managed by an independent third
party, that include many sellers and many buyers; also known as exchanges
6- Sell-side e-marketplaces
a. Online markets owned by a single company; may be either sell-side and/or buy-side emarketplaces
b. A private e-marketplace in which one company sells either standard and/or customized
products to qualified companies
c. A private e-marketplace in which one company makes purchases from invited suppliers
d. B2B marketplaces, usually owned and/or managed by an independent third party, that
include many sellers and many buyers; also known as exchanges
7- Buy-side e-marketplaces
a. Online markets owned by a single company; may be either sell-side and/or
buy-side e-marketplaces
b. A private e-marketplace in which one company sells either standard and/or
customized products to qualified companies
c. A private e-marketplace in which one company makes purchases from invited
suppliers
d. B2B marketplaces, usually owned and/or managed by an independent third
party, that include many sellers and many buyers; also known as exchanges
8- public e-marketplaces
a. Online markets owned by a single company; may be either sell-side and/or
buy-side e-marketplaces
b. A private e-marketplace in which one company sells either standard and/or
customized products to qualified companies
c. A private e-marketplace in which one company makes purchases from invited
suppliers
d. B2B marketplaces, usually owned and/or managed by an independent third
party, that include many sellers and many buyers; also known as exchanges
9- infomediaries
a. Electronic intermediaries that provide and/or control information flow in
cyberspace, often aggregating information and selling it to others
b. a company that facilitates transactions between buyers and sellers
c. An e-commerce intermediary that connects manufacturers with business
buyers (customers) by aggregating the catalogs of many manufacturers in one
place—the intermediary’s Web site
10- A broker
a. Electronic intermediaries that provide and/or control information flow in
cyberspace, often aggregating information and selling it to others
b. a company that facilitates transactions between buyers and sellers
c. An e-commerce intermediary that connects manufacturers with business
buyers (customers) by aggregating the catalogs of many manufacturers in one
place—the intermediary’s Web site
11- E-distributor
a. Electronic intermediaries that provide and/or control information flow in
cyberspace, often aggregating information and selling it to others
b. a company that facilitates transactions between buyers and sellers
c. An e-commerce intermediary that connects manufacturers with business
buyers (customers) by aggregating the catalogs of many manufacturers in one
place—the intermediary’s Web site
12- disintermediation
a. Elimination of intermediaries between sellers and buyers
b. Establishment of new intermediary roles for traditional intermediaries that have been
disintermediated, or for newcomers
c. The presentation of product information in an electronic form; the backbone of most
e-selling sites
13- reintermediation
a. Elimination of intermediaries between sellers and buyers
b. Establishment of new intermediary roles for traditional intermediaries that have been
disintermediated, or for newcomers
c. The presentation of product information in an electronic form; the backbone of most
e-selling sites
14- Electronic catalogs
a. Elimination of intermediaries between sellers and buyers
b. Establishment of new intermediary roles for traditional intermediaries that have been
disintermediated, or for newcomers
c. The presentation of product information in an electronic form; the backbone of most
e-selling sites
15- Search engine
a. A computer program that can access databases of Internet resources, search for specific
information or keywords, and report the results
b. Software that can perform routine tasks that require intelligence
c. An order-processing technology that allows customers to accumulate items they wish
to buy while they continue to shop
d. A competitive process in which a seller solicits consecutive bids from buyers (forward
auctions) or a buyer solicits bids from sellers (backward auctions). Prices are
determined dynamically by the bids
16- intelligent engine
a. A computer program that can access databases of Internet resources, search for specific
information or keywords, and report the results
b. Software that can perform routine tasks that require intelligence
c. An order-processing technology that allows customers to accumulate items they wish
to buy while they continue to shop
d. A competitive process in which a seller solicits consecutive bids from buyers (forward
auctions) or a buyer solicits bids from sellers (backward auctions). Prices are
determined dynamically by the bids
17- Electronic shopping card
a. A computer program that can access databases of Internet resources, search for specific
information or keywords, and report the results
b. Software that can perform routine tasks that require intelligence
c. An order-processing technology that allows customers to accumulate items they wish
to buy while they continue to shop
d. A competitive process in which a seller solicits consecutive bids from buyers (forward
auctions) or a buyer solicits bids from sellers (backward auctions). Prices are
determined dynamically by the bids
18- auction
a. A computer program that can access databases of Internet resources, search for specific
information or keywords, and report the results
b. Software that can perform routine tasks that require intelligence
c. An order-processing technology that allows customers to accumulate items they wish
to buy while they continue to shop
d. A competitive process in which a seller solicits consecutive bids from buyers (forward
auctions) or a buyer solicits bids from sellers (backward auctions). Prices are
determined dynamically by the bids
19- Forward auction
a. An auction in which a seller entertains bids from buyers. Bidders increase price
sequentially
b. Auction in which the buyer places an item for bid (tender) on a request for quote (RFQ)
system, potential suppliers bid on the job, with the price reducing sequentially, and the
lowest bid wins; primarily a B2B or G2B mechanism
c. Auctions in which multiple buyers and their bidding prices are matched with multiple
sellers and their asking prices, considering the quantities on both sides
20- reverse auction
a. An auction in which a seller entertains bids from buyers. Bidders increase price
sequentially
b. Auction in which the buyer places an item for bid (tender) on a request for quote (RFQ)
system, potential suppliers bid on the job, with the price reducing sequentially, and the
lowest bid wins; primarily a B2B or G2B mechanism
c. Auctions in which multiple buyers and their bidding prices are matched with multiple
sellers and their asking prices, considering the quantities on both sides
21- double auction
a. An auction in which a seller entertains bids from buyers. Bidders increase price
sequentially
b. Auction in which the buyer places an item for bid (tender) on a request for quote (RFQ)
system, potential suppliers bid on the job, with the price reducing sequentially, and the
lowest bid wins; primarily a B2B or G2B mechanism
c. Auctions in which multiple buyers and their bidding prices are matched with multiple
sellers and their asking prices, considering the quantities on both sides
22- differentiation
a. Providing a product or service that is unique
b. The ability to tailor a product, service, or Web content to specific user preferences
23- personalization
c. Providing a product or service that is unique
d. The ability to tailor a product, service, or Web content to specific user preferences