Questions bank (Quality of health care)
Essay Questions:
1- Compare between Quality Improvement and quality assurance?
2- List the Pillars of Quality?
3- Explain why you need to form a team in improvement process?
4- Compare between measurement for Research and measurement for
improvement?
5- List the types of measures for quality improvement?
6- Define the techniques that are used in determining what change to
implement?
7- Diagram the information cycle?
8- Mention the requirements for data collection?
9-Define the data elements should be collected?
10- List the Common collation problems?
11- Discuss why test changes (even if they are already proven elsewhere)?
12-Define a good aim?
13- List the Risk Management & Performance Improvement Criteria?
14- List the Information Management Criteria?
15- Draw the quality management model for decision-making (Databased)?
16- Describe the approaches used in conducting an Accreditation survey?
17- Define the importance of standards?
18- How CBAHI Supports Hospitals?
19- Mention the disadvantages of Electronic Medical Record System?
20- Define The scale of evaluation preparation tools ?
21- Show highlights of hospital management information system?
22- List five of the characteristics of good standards?
23- Write five benefits of accreditation for patients?
24- How easily is change adopted?
25- Define the change Concepts?
Matching Questions:
Choose from column B what suits it from column A
....... 1-
A
To improve a system
1-
B
Usually comes after a series of
successful tests
....... 2-
To understand a system and
identify what is wrong with it
2-
You to visualize the system you
are trying to change
....... 3-
A flow chart allows
3-
You need a good understanding
of the system
....... 4-
Implement changes
4-
You need to Map it out
....... 5
Health Management
Information System
5-
Tries to find who was at fault
....... 6
CIS
6-
Hospitals is required to be
resurveyed within 90 days of the
result for chapters that score less
than 50%
....... 7
Health records
7
A
system
that
provides
information support to the
decision-making process at each
level of an organization.
....... 8
Information System
8
Clincal Information System
....... 9
Nurses
9
An information system specially
designed to assist in the
management and planning of
health programmes, as opposed
to delivery of care.
Is considered to be any cost
that the company would not
have incurred if the quality of
the product or service were
perfect
10
Archival records or diaries of
diagnostic discoveries
....... 11
Quality costs increase over
time by
11
The largest single group of
health
professionals
who
directly influence the quality of
most health services provided
and their outcomes
....... 12
Hidden Costs of Poor Quality 12
can produce
....... 13
Example for Financial
Measure
13
A part of a health care
information system that deals
with
nursing
aspects,
particularly the maintenance of
the nursing record
Field service expense
....... 14
Are the sum of prevention
costs, appraisal costs, and
internal and external failure
costs
Hospitals scoring from 70 to
79%
The hospital will be denied
accreditation
14
Loss of goodwill
15
Quality cost
16
Prevention costs
Evidence of communication
17
Total quality costs
10
....... 15
....... 16
....... 17
between the head of
department and medical
director
....... 18
Pharmacy mission, vision, and 18
values are posted
Failure Costs
....... 19
Total quality management
19
....... 20
Importance of standards
20
Number of customer
complaints
By observation
....... 21
The JCIA standards
21
By document Review
....... 22
Benefit of accreditation for the 22
staff
Benefit of accreditation for the 23
hospital
Used in Conducting
24
an Accreditation Survey
The overall score is less 70 %
Quality Assurance
Hospitals is required to be
resurveyed within 90 days of the
result for chapters that score less
than 50%
It is a broad management
philosophy, espousing quality
and leadership commitment
Encapsulation of best practiceavoids repetition of past
mistakes
....... 23
....... 24
....... 25
25
26
27
28
29
30
31
By Interview
The overall compliance score
equals to or more than 80 %
organized according to either
Patient care functions or
Management functions
Provides
education
on
consensus standards
Raises community confidence
Patient and family interviews
Fill the spaces using the following words
( Information, System, ISQua, Accreditation, Preparation tools, Guidance,
Quality Improvement, Data. Standards, Quality, Information System, Health
records,
CIS, Document Review , Interview, Observation , High-level
flowchart, Detailed flowchart, satisfactory compliance, partial compliance)
1-....................provides accreditation of healthcare external evaluation
organisations.
2- ..................is provided to help interpret the criteria in the Standards
and is not intended to specify requirements that must be complied with.
3- A collection of components that work together to achieve a common
objective is called ................
4- An organization is assessed by an external body to determine its
performance compliance with agreed standards and the impact of its
services on the patients is called ..................
5- ...................... are statements that detail the specific performance
expectations and/or structure or process that must be in place.
6- …………………. A formal approach to the analysis of performance
and systematic efforts to improve it.
7- ………………….. Observations and measurements about the world.
8-………………….... Facts extracted from a set of data (interpreted
data), Meaningful and useful.
9- ……………………. are the key to effective quality management.
10- Having high degree of excellence is called………………..
11- ………………………..is a system that provides information support
to the decision-making process at each level of an organization.
12- .................................... are archival records or diaries of diagnostic
discoveries.
13- .................................. is an information system designed to be used
specifically in the critical care environment.
14- .................................is evidence of staff awareness of standards and
isolation precautions.
15- ……………………..is evidence of written Policies and procedures
on standard and isolation precautions.
16- ………………………is evidence of compliance with standard and
isolation precautions.
17- ..................................... showing six to 12 steps, gives a panoramic
view of a process
18- ………………………. is a close-up view of the process, typically
showing dozens of steps. These make it easy to identify rework loops and
complexity in a process.
19-………………….. is scored when ≥ 50 to < 75 % compliance with
the standards elements.
20- ………………….. is scored when 75 % compliance with the
standards elements.
True (T) or (F) for false Questions:
1- ISQua provides Accreditation of training programs for training
surveyors/assessors /auditors.
2- The standards have been grouped into functions are Leadership,
Support Services, and Guidance.
3- Health information management professionals plan information
systems, develop health policy, and identify current and future
information needs.
4- The hospital must meet all the applicable standards elements at a
minimal level to become accredited.
5- The Validity of accreditation is renewed every 4 years
6- All improvement will require change, but not all change will result in
improvement.
7- Definition of quality depends on stakeholders.
8- FADE is a model of Quality Improvement.
9- The Model for Improvement begins with two fundamental questions.
10- PDSA Cycle Enables rapid testing and learning.
11- Measurement is critical for testing and implementing changes.
12- The surveyors are permitted to provide hints to the hospital
regarding the accreditation status.
13- The hospital must meet all the applicable standards elements at a
satisfactory level to become accredited.
14- Quality can be defined as Freedom from deficiency.
15- Quality improvement projects tend to focus on zero defects.
16- one of the Benefit of accreditation for the community is Disaster
preparedness.
17- Quality Assurance focuses on the specific incident.
18- Document Review is an evidence of communication between the
head of department and medical director
19- Interview evidence that the department head shares his/her findings
with the Medical Director
20- Observation is an evidence of Pharmacy mission, vision, and values
are posted
21- Hospital accreditation Result has to be approved by the Central
Board before it is given to the hospital.
22- The surveyors are not permitted to provide hints to the hospital
regarding the accreditation status .
23- Hospitals are requested to complete a Hospital Survey Feedback
form after the survey visit has been completed
24- PDSA Cycle Can aid in Implementing a change.
25- Insufficient compliance is scored when > 25 % compliance with
the standards elements.