Librarian Training
Today’s Objectives:
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Launch Chat
Conduct a Chat session
Conduct e-mail follow-up on a Chat transcript
Log out of Chat
Process Answered questions/transcripts
Four basic modules comprise the
core services of QuestionPoint:
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Knowledge Base
Administration
Profile
Ask
Suggested Exercise
• Pick a practice partner, one is the librarian
the other is the patron:
• Librarian and Patron conduct a chat session
• Librarian assigns follow-up resolution code to
transcript
• Librarian follows up on the transcript
by
e-mailing the patron with additional
information
On the Full Question screen,
you can:
• Answer a question (follow-up on a transcript
via e-mail)
• Claim a question
• Add a note
• Add a descriptive code
• Refer a question
• Change the patron’s e-mail
address
• Move or file a question
What are the three methods you
can use to push an URL/page?
• Pre-scripted lists and sending it
• Copying and pasting one from another
browser page and sending it
• Typing one into the URL field or text box and
sending it
– If you type an URL, it needs to have the
correct syntax (http://)
Resources
• AskMN Staff Wiki:
– http://wiki.askmn.org/
• System Requirements for Flash Chat:
– http://questionpoint.org/web/requirements/index.html
• Guide to Internet Explorer Setup:
– http://www5.oclc.org/questionpoint/Chat_setup.pdf
• Chat Quick Reference Guide:
– http://questionpoint.org/support/documen
tation/gettingstarted/qp_flashchat_ref.pdf
Questions and Discussion
Carla Steinberg Pfahl
pfahl001@umn.edu
612-626-6845
IM - AIM/Gmail: carlapfahl - MSN:
cspfahl - Jabber: pfahl001