Technology Plan Update: 2008 - 2011
History of Technology Improvements since 2000
Data in support of technology use at CCSF
Vision Statement
College Plans: Goals Objectives, Activities, Implementation
1. ITS
2. Library
3. Student Development
4. Education Technology Office (ETO)
Technology Learning Center (TLC)
Technology-Mediated Instruction (TMI)
Major Issues Facing the College
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Strategic Goal 1: Education Technology Office (ETO)
ETO Mission
actively support the use of technology for teaching and learning and for Student
Services in support of teaching and learning
develop college-wide guidelines and standards regarding educational technology
oversee and implement the Education Technology Plan
ETO Strategic Goals, Objectives, and Activities
1. To provide strategic support for the college, students, departments, faculty and
staff for efficient and effective use of technology to enhance learning, teaching,
student services, and student success, including
1.1. intercampus and intercampus planning and collaboration
1.2. increased access and success for underserved populations
1.3. academic and student service collaborations
1.4. regional and statewide consortiums
1.5. investigation of feasible reduction and sustainability of instructional,
institutional, and student costs vis a vis use of technology
1.6. measurement, analysis, and reporting of outcomes
2. Expand the number of online courses to meet student demand and provide
necessary system support.
2.1. Provide facilities and support staff to accommodate growth of faculty using
technology to deliver coursework.
2.2. Investigate and provide for long-distance tutoring support for distance
learning as needed and desired.
3. Provide for an electronic portfolio presentation tool for academic, articulation,
and career planning.
4. Analyze, plan, construct and staff asynchronous distance learning facilities
between campuses and other sites, as appropriate; e.g., broadcast room at
Ocean campus and reception classrooms at other campuses.
5. Expand help desk staffing and services to faculty.
5.1. Define the scope of these services, investigate vendors for support
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6. Expand number of and provide coordination for student labs.
6.1. Staffing for maintenance and set-up available for each location
6.2. Improved coordination between existing computer lab facilities; e.g.,
schedule sessions via technology, make room schedules available online
to college community, with information on whom to contact
6.3. Provide sufficient academic computing capacity, facilities, and support to
meet anticipated increases in use and to redeploy under-utilized
capacities; e.g., provide for making lab facilities available for
computerized classroom use when not in use as a lab
6.4. Examine and plan for how students want to access the campus network
7. Provide district faculty with access to current information and pedagogical
practice related to learning technologies;
8. Provide district faculty with access to tools, training, facilities, and support in
order to develop instructional methods using technology to enhance student
learning, meet desired outcomes, and foster student success;
8.1. Increase system support for mainstream faculty (“tech-enhanced” faculty).
a) Increase staffing; e.g., Multimedia Services and Instructional
Technologist.
b) Maintain and improve faculty access to training, equipment, learning
management system, development, and delivery software.
8.2. Maintain and improve faculty training
a) Specialized software
b) Course management system tools
c) Departmental workshops
d) Staffing to support and maintain open labs for faculty
e) Train-the-Trainer provisions
8.3. Expand number of multi-media classrooms.
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a) Smart Classrooms and classrooms with WiFi access with smart
consoles and/or wireless carts as appropriate for the individual
location. Incorporate new technologies as appropriate.
b) Furniture and room layouts that allow for flexible group work
c) Faculty training to use computerized classrooms, smart classrooms,
equipment, and technologies
d) Staffing for maintenance and set-up Available for each location
e) Create computer labs for faculty to bring in whole classes
f) Update equipment and software
g) Ongoing computer replacement on a rolling basis, based on when
warranties expire, refreshing a certain percentage every year so that
faculty can be provided with up-to-date equipment. This is especially
important in certain disciplines.
h) Ongoing software upgrades
i) Improve video and audio-video distribution
i. Increased availability of ceiling mount projectors
ii. Increased delivery of online AV to support instruction
iii. Increased College capability to display captions of
videos/DVDs in compliance with Federal law
iv. Include faculty input on AV planning in the early design
stages of new building projects
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9. To foster investigation, experimentation, and dialogue about the use of
technology for teaching and learning
9.1. Maintain and expand ongoing exploration of and planning for new and/or
converging technologies (voice, video, data) and their implications for
education and communication.
a) Addressing learning styles through multiple modes of delivery
b) Addressing DSPS student access through appropriate modes of
delivery
c) Delivering student information through their preferred communication
forms (email, podcasting, text messaging, blogs, ePortfolios, YouTube,
other possibilities that may emerge).
d) Providing single sign-on campus portal with configurable entry page for
students and faculty, faculty course shells, service and academic use.
i.
The portal should have compatibility with College learning
management systems systems and with the chosen
eportfolio system.
e) Exploring tech support options for students via peer-to-peer support,
student help desk services, etc.
f) Providing for increased growth of system use and accompanying
support required
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Technology Learning Center: Strategic Goals Objectives and Activities
TLC Mission:
Offer computer technology training and support to CCSF faculty and staff
Goal 1: TRAINING
1.1. Increase collaboration with the Office of Technology-Mediated
instruction
The TLC office will work closely with the TMI to develop Learning
Management System training programs for both online and "techenhanced" courses, resulting in expansion of online program and better
design of tech-enhanced courses.
a) Online Courses – Offer hands-on and online workshops to learn the
LMS. Supplement and make more efficient the Instructional Designer
training, allowing for expansion of the online program and of the
“techenhanced” program in b).
b) Tech-enhanced Courses – Design and offer training for techenhanced faculty working with TMI instructional design team.
1.2. Training will be in many modes to meet needs of diverse skill levels.
a) Hands-on workshops.
b) More online tutorials, handouts, resources.
Goal 2: Staff/Facility: TLC lab for faculty and staff
(Batmale 313 and Batmale 422, the small satellite lab):
a) Work with ITS to establish an assigned tech support staff to update
software, troubleshoot equipment problems, and perform other lab
maintenance as appropriate.
b) Establish budget for student aides to perform one on one tutoring for
faculty and/or staff.
c) A regular budget to purchase software and maintenance licenses on a
regular basis and to upgrade equipment regularly (every 3-5 years).
Goal 3: TLC works closely with increased capacity ITS Help Desk
The Help Desk will have increased capacity to handle service calls.
 The Help Desk will be fully staffed and offer good support for the TLC.
 There will be funding for for student lab aides
 Training will be provided for Help Desk staff and student lab aides
 There will be continuity for the tech support system during big ITS projects
(when Help Desk tech staff are redeployed to help with these projects). Also,
there will be a rotation of Help Desk staff so all can be cross-trained as well
as rotation of tech staff from the campuses to the Help Desk so they can bring
back the knowledge gained to their campuses).
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Technology-Mediated Instruction
TMI Mission: Provide technical and administrative support to City College of San
Francisco faculty using technology in teaching and learning.
Goal 1: Use of Technology for course delivery
1. Increase scale of web-based delivery
1.1 There will be one learning management system for effective and efficient
course delivery, training, and server/tech support. This will result in time and
cost efficiencies.
1.2 Use of the web for delivery of instruction will be widespread and supported in
credit, non-credit, and at all teaching campuses.
1.3 Faculty may offer a range of technology-delivered materials, from basic tech
enhancements (e.g., online discussion) to totally online.
1.4 The growth of online courses (over 51% online) will have increased greatly,
resulting in a substantial increase in FTEs and relieving classroom scheduling
pressures on all campuses.
1.5 Ongoing experimentation with new innovations will enliven the courses and
engage students (e.g., use of podcasts, voice tools, etc.—requires multimedia
position)
2. Provide course delivery via broadcast
2.1 Teleclass development will be investigated, including existing practices,
staffing, facilities, and equipment requirements, and delivery will be
implemented as appropriate based on curricular and multi-campus need.
2.2 Telecourses will continue to be broadcast over EATV.
3. Foster investigation, experimentation, and dialogue about the use of best
practices using technology for teaching and learning
Goal 2: Academic Support Services for distance education students
2.1 Online tutoring will be investigated and developed in coordination with the
Learning Assistance Center, as viable.
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2.2 Distance Learning course readiness services will be developed.
2.3 An early alert program for DE students will be developed and implemented as
appropriate.
2.4 A General Education degree will be available via distance education courses
2.5 Outcomes will measured, analyzed, and reported.
2.6 Support ongoing collaboration with local, regional, state consortiums.
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Current TMI section does not include the portal services and Web2 technologies.
Plan is contingent upon funding.
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TMI Vision
1. explore new technologies for appropriate educational uses, investigate and
vet available tools, engage faculty in these discoveries
2. anticipate growing faculty recognition of the teaching and learning benefits
arising from technologies that offer effective ways to address student
learning styles and enhance learning outcomes; e.g.,
2.1. materials delivered via audio, visual, textual, and interactive modes
2.2. investigative tools in support of student research and presentation
2.3. communication tools to enhance student engagement and
participation
2.4. ease of grading, student tracking, data collection, and record keeping
2.5. intercampus educational delivery, synchronous and asynchronous, to
expand educational opportunities for students
3. encourage and support faculty in their use of appropriate technologies in
furtherance of educational goals and student learning outcomes
4. design services which will meet these goals effectively and efficiently
5. aid in design of and collaboration with student development support
systems in use of technology to further educational goals, outcomes, and
student success
6. provide back-office technical and administrative support for faculty using
technology in online courses, hybrid courses, and technology-enhanced
lecture courses
7. assess progress, evaluate results, measure student learning outcomes,
and provide reports via surveys, statistical data collection and analysis on
the use and costs of instructional technology at the College
8. participate in local, regional, and state collaborations in support of this
vision.
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