Section 1
How professional were ATO staff?
Please think about the ATO officer with whom you had your most recent contact.
1. Overall, how satisfied are you
with …
the professionalism of ATO staff
you recently had contact with?
2. When you consider your
interaction as a whole, was your
recent experience...?
3. How satisfied were you that
the ATO staff you dealt with …
a) were willing to explain your
rights, obligations &
entitlements?
b) had sufficient understanding
of the issue being discussed?
c) understood your needs & took
them into account?
d) were willing to take
responsibility for their actions &
decisions?
e) were fair & reasonable?
f) communicated clearly in ways
you could understand?
g) were respectful and
courteous towards you?
very
dissatisfied
dissatisfied
neither
satisfied
nor
dissatisfied
□1
□2
□3
satisfied
very
satisfied
don’t
know/not
applicable
□4
□5
□6
better than
expected?
the same as
expected?
worse than
expected?
□1
□2
□3
very
dissatisfied
dissatisfied
neither
satisfied
nor
dissatisfied
□1
□1
□1
□2
□2
□2
□3
□3
□3
□4
□4
□4
□5
□5
□5
□6
□6
□6
□1
□1
□1
□1
□2
□2
□2
□2
□3
□3
□3
□3
□4
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□5
□5
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satisfied
very
satisfied
don’t
know/not
applicable
4. Taking all things into account
how satisfied are you that...
a) ATO staff assisted you to the
best of their ability and within the
law as you understand it?
b) the result was fair &
reasonable?
Section 2
very
dissatisfied
□1
□1
dissatisfied
neither
satisfied
nor
dissatisfied
□2
□2
□3
□3
satisfied
very
satisfied
don’t
know/not
applicable
□4
□4
□5
□5
□6
□6
Satisfaction with products and services for tax agents
5. Overall how satisfied or
dissatisfied are you with …
the changes that the ATO has
made over the past 6 months to
products and services for tax
agents?
very
dissatisfied
dissatisfied
neither
satisfied
nor
dissatisfied
□1
□2
□3
satisfied
very
satisfied
don’t
know/not
applicable
□4
□5
□6
Section 3
What currently causes you the most problems in interacting
with the ATO?
Section 4
About you
6. Please write in the post code of your business …
Tax Practitioners Professionalism Survey
7. Which of the following best describes the structure of your firm? (tick one only)
a) sole practitioner
b) partnership
□1
□2
c) company
d) other
□3
□4
8. Please indicate the number of employees in your practice
(same blue as logo)
9. Which of the following best describes your client base? (tick one only)
a) your total client base is more that 9000
b) your total client base is between 1000 and 9000
c) your total client base is between 500 and 1000
d) your total client base is between 100 and 500
e) your total client base is less than 100
f) you have a personal tax (non-business) client base of over 1000 and at
least 70% of your total client base are personal tax clients
g) you have a personal tax (non-business) client base over or equal to
70% of your total client base
Section 5
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□7
Do you have any comments about ATO professionalism?
Improving the way we do business
with you
Thank you for completing this voluntary survey. We value your feedback and appreciate your
responses.
You’ve been selected randomly from people who have recently been in touch with us.
Survey questions are straightforward multiple choice, and should take about 10 minutes to
complete. Results are strictly confidential and we will only have access to the final overall
findings, not individual surveys.
The Survey purpose is to help us determine how well our commitment to providing a
professional service to the community is being met. It will also identify areas where we can
improve our professional behaviour.
Survey questions relate to your recent personal and/or telephone contact with us. Questions
are designed to give you the opportunity to provide feedback on the professionalism of our
staff.
Simply tick the box that best represents your opinion and then return the survey in the replypaid envelope by Friday XXXXXXXX.
Your comments will help us improve the way we work with you.
If you need more information about this survey, please phone Mercia Needham at the Tax
Office on (02) 6216 1759. Alternatively, you can phone Debbie Randall at Colmar Brunton
Social Research on (02) 6249 8566.
Thank you for your assistance.
Section 6
How long did it take you to complete this survey?
10. Please provide an estimate of the time taken to complete this survey: