Office of Transport Security (OTS) External Industry and Stakeholder Communications Survey FINAL – Post-pilot (26 February 2007) Hello. My name is [INTERVIEWER] from Unity4, a research company. We are conducting a survey on behalf of the Office of Transport Security (explain if needed, part of the Department of Transport and Regional Services). Could I please speak to [Name on List]? If person on list answered CONTINUE If person on list did not answer REPEAT INTRO First, is it convenient to speak to you now? If yes, CONTINUE If not ARRANGE CALL BACK TIME The survey is about your communications with OTS. Recently you should have received a letter from the Department telling you that this survey was taking place and that you may be contacted to take part. [IF LETTER NOT RECEIVED, OFFER TO READ, FAX OR EMAIL IT TO RESPONDENT.] The survey will only take about 10 minutes, is purely voluntary and confidential. Your answers will be combined with those of other stakeholders and will be used to help the Office of Transport Security improve its communication practices. Your opinions are very important to us. Would you like to take part in the survey? If YESCONTINUE If NOTHANK AND END Just to let you know, we (Unity4) will hold the information you provide for three months. Your individual answers will not be passed on to the Department. You also have the right to contact us to request access to your responses or to have all your information deleted. You may skip questions or stop the interview at any time. IF QUERIED AT ANY STAGE ABOUT BONA FIDES OF RESEARCH OR ABOUT UNITY 4 CREDENTIALS, INVITE PERSON ON LIST TO CALL ANY OR ALL OF THE FOLLOWING: Australian Market and Social Research Society (AMSRS) ENQUIRY LINE ON 1300 364 830; OR THE RESEARCH FORUM ON (02) 9687 4744 (Contact Dr Fadil Pedic); OR Sonia van den Berg of OTS on (02) 6274 7759. -1- The first few questions are about your organisation. 1. What is most appropriate description of your organisation? [READ OUT] a. Aviation Cargo Government Maritime Security Industry Association b. If Aviation, is that [READ OUT] RPT If government, is that [READ OUT] Local State Australian GA Emergency International Domestic CTFR 2. (a) In which State or Territory are you located? NSW ACT VIC SA NT QLD TAS WA 2. (b) And are you based in a metropolitan or rural area? Metropolitan Rural 3. How many employees work in your business/organisation (please include all employees, F/T, part time and casual)? Sole operator 20 – 49 employees 2 – 9 employees >50 employees 10 – 19 employees 4. (a) Do you have internet access? No – skip to Q5 Yes -2- (b) [If yes, ask] Do you have: [READ OUT] broadband/ADSL dial-up 5. What are the most frequent ways you use to communicate about security within your organisation? (Allow multiple answers) Staff meetings Letters Email Written Briefs Memos Newsletter Telephone Face-to-face Intranet/Internet Text Messages Podcasts Pagers Video Conferencing Teleconferencing Other (please describe) _______________________________________________________________________ The next few questions are about OTS’ communication with you, that is when OTS instigates communication with you. 6. How frequently does OTS communicate with you? Daily Weekly Fortnightly On an as-needs basis Annually Bi-Monthly Monthly Quarterly Bi-Annually Never – skip to Q19 7. How does OTS currently communicate with you? (Allow multiple answers) Industry Forums Internet Email Letters Telephone Face-to-face Newsletter Fax Articles in Industry Publications Exhibition/Event Brochures/Marketing Advertising Other (please describe) _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ -3- 8. (a) Why does OTS communicate with you? What are the MAIN reasons? (Allow multiple answers) (b) What is the importance of communication on this topic to you - on a scale from low to medium to high? (a) (b)Low Medium High Provide new information Build rapport Consultation Increase security awareness Identity cards Special Events/APEC Information on funding programs Request/advise changes to a process New security technology Surface transport Policy development Maritime Transport & Offshore Facilities Security (MTOFS) Act/Regulations Security intelligence/incident analysis Persons in Custody Coastal Trading Gazetting maps International engagement Airport curfews Air space management Aviation Transport Security Act/Regulations Transport Security Plan (TSP) Conduct compliance audits Training/ Education Investigations Development of publications Other. Please provide details of the nature of the communication? _______________________________________________________________________ _______________________________________________________________________ -4- The remaining questions are about your communication with OTS and your tenants and businesses using your facilities. 9. How do you instigate communication with OTS? (Allow multiple answers) I don’t instigate communication with OTS – they always instigate it – skip to Q11 Staff meetings Letters Email Written Briefs Memos Newsletter Telephone Face-to-face Intranet/Internet Text Messages Podcasts Pagers Video Conferencing Teleconferencing Other (please describe) _______________________________________________________________________ _______________________________________________________________________ 10. When you instigate communication, how frequently would you communicate with OTS (a) in Canberra and (b) the OTS State Office? (a)Canberra Daily Bi-Monthly Weekly Monthly Fortnightly Quarterly On an as-needs basis Bi-Annually Annually (b) State OfficeDaily Bi-Monthly Weekly Monthly Fortnightly Quarterly On an as-needs basis Bi-Annually Annually 11. How do you communicate security information to your tenants and businesses using your facilities? (Allow multiple answers) Staff meetings Letters Email Written Briefs Memos Newsletter Telephone Face-to-face Intranet/Internet Text Messages Podcasts Pagers Video Conferencing Teleconferencing Other (please describe) _______________________________________________________________________ -5- 12. What are the MAIN reasons you communicate with OTS? (Allow multiple answers) AND (b) What is the importance of communication on this topic to you? (a) (b) Low Medium High Provide new information Build rapport Consultation Increase security awareness Identity cards Special Events/APEC Information on funding programs Request/advise changes to a process Request new initiatives Complaints / Lobbying Report security threats/incidents New security technology Surface transport Policy development Maritime Transport & Offshore Facilities Security (MTOFS) Act/Regulations Security intelligence/incident analysis Persons in Custody Coastal Trading Gazetting maps International engagement Airport curfews Air space management Aviation Transport Security Act (ATSA) & Regulations Transport Security Plan (TSP) implementation/updates Conduct compliance audits Training/ Education Investigations Development of publications Other. Please provide details of the nature of the communication? _______________________________________________________________________ _______________________________________________________________________ -6- 13. How would you prefer OTS to communicate with you? (Allow multiple answers) Staff meetings Letters Email Written Briefs Memos Newsletter Telephone Face-to-face Fax Text Messages Podcasts Pagers Video Conferencing Teleconferencing Industry Forums Intranet/Internet Exhibitions/Industry Conferences Instant Messaging (MSN) Articles in Industry Advertising Brochures/Marketing Publications Other. Please describe? _______________________________________________________________________ 14. How satisfied are you with communication with OTS overall? [READ OUT] Very Dissatisfied Dissatisfied Neither Can’t say Satisfied Very Satisfied Not applicable 15. How satisfied are you with communication with the OTS Canberra office in particular? [READ OUT] Very Dissatisfied Dissatisfied Neither Can’t say Satisfied Very Satisfied Satisfied Very Satisfied Not applicable 16. How satisfied are you with communication with your OTS State office in particular? [READ OUT] Very Dissatisfied Dissatisfied Neither Can’t say Not applicable 17. Please describe your experience in communicating with OTS, be it positive or negative, so that we can fully understand how you see the communication process with OTS? _______________________________________________________________________ _______________________________________________________________________ 18. Finally, do you have any other comments? Perhaps you may have comments on issues that we have not raised but are important to you in communicating with OTS. _______________________________________________________________________ ___________________________________________________________________ END 19. [If ‘Never’ at Q6, ask] What is the reason or reasons why OTS never communicates with you? _______________________________________________________________________ _______________________________________________________________________ SIGN OFF That’s the end of the interview. Thank you very much for your time. -7-