Houston Community College
COURSE DESCRIPTION:
Travel & Tourism
TRVM2335 Travel Automation II (3 credits)
COREQUISITES:
None
PREREQUISITE:
TRVM 1306
COURSE GOALS:
Given a computer and the instructor’s demonstration, at the completion of this course, the
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Sign in and out, request work areas, and display work areas with 100% accuracy.
Search within HELP and scroll within HELP menu.
Locate information in Amadeus Information System(AIS).
Use the encode, decode, and calculator functions.
Complete sign-in and sign-out and conversion functions.
Display and availability.
Interpret an availability.
Scroll in an availability display.
Modify and availability display.
Display a dual-city pair availability.
Interpret a dual-city pair availability and modify the display.
Modify an availability display using shortcut entries.
Display a Direct Access display.
Add name fields in a Passenger Name Record(PNR).
Sell from Availability.
Use both long and short selling entries.
Interpret a PNR.
Create passenger associations.
Enter phone contact, ticketing and received from elements.
Create confidential and general remarks.
Enter mailing and/or billing addresses.
End and ignore a PNR.
Retrieve PNRs.
Request seats.
Read a seat map.
Assign seats.
Display fares.
Add an SSR.
Complete an evaluation in a given time frame
Complete a CBT lesson on queues
Define queues
Retrieve a Genie screen
Scrolling in a Genie screen
Retrieve fare by passenger type
Retrieve a Genie screen index
GK a flight segment
Retrieve a profile
GK flight status
Set goals for the future
INSTRUCTOR INFORMATION:
Shouping Liu (713)718-6072 office (832)668-6828 cell
By email: shouping.liu@hccs.edu or trvmhcc@yahoo.com
TEXTBOOK INFORMATION:
Amadeus Format Guide
LAB REQUIREMENTS:
Eight(8) hours of lab work per week is required.
STUDENTS WITH DISABILITIES:
Students who require reasonable accommodations for disabilities are encouraged to call
(713)718-6164 to make necessary arrangement. Faculty are only authorized to provide
accommodations requested by the Disability Support Services Office.
ACADEMIC HONESTY:
Students are responsible for conducting themselves with honor and integrity in fulfilling course
requirement.
NOTICE: Students who repeat a course for a third or more times may soon face significant
tuition/fee increases at HCC and other Texas public colleges and universities. Please ask your
instructor/counselor about opportunities for tutoring/other assistance prior to considering
course withdrawal or if you are not receiving passing grades.
ATTENDANCE AND WITHDRAWAL POLICY:
1.
Attendance:
A. Students are expected to attend all classes (see college catalog for attendance
policy).
B. Students are responsible for all work missed during an
absence, and it is the student's responsibility to consult with instructors for make-up
assignments.
C. If a student misses one class(12.5%, including lecture and laboratory time),
he/she may be withdrawn from the course by the instructor. This policy will be strictly
enforced for veterans.
D. Students are expected to be quiet and attentive during the class, no cellular
phone is allowed during the class.
E. No drink or food is allowed in the computer lab.
2.
Withdrawal:
It is the responsibility of the student to officially drop or withdraw from a course.
Failure to officially withdraw may result in the student receiving a grade of “F” in the
course. A Student may officially withdraw in any of the following ways:
A:
B.
Complete an official withdrawal form at the campus he or she is
attending or any other HCCS campus.
Send a letter requesting withdrawal to:
Registrar
Houston Community College Systems
P. O. Box 667517
Houston, TX 77266-7517
COURSE REQUIREMENTS AND GRADING POLICY:
A. Tests-student’s performance will be evaluated through fill in the blank, multiple
choice questions and also formats on CRS. To evaluate the student achievement
for the stated objectives he/she will complete four weekly tests and a
comprehensive final exam.
A. Grade:
A = 90 – 100
B = 80 -- 89
C = 70 -- 79
D = 60 – 69
F = 59 or below
A. Final Evaluation Criteria:
Attendance/Participation/Lab Practice
Practice/Homework
One exam
Comprehensive Final exam
20%
30%
25%
25%
TESTING:
Exam One: First month material
Final Exam: All material covered in class
MAKE-UP POLICY:
Only under special circumstances which student could not control and with the
instructor's approval make-up exam will be given.
PROJECTS, ASSIGNMENTS, PROTFOLIOS, SERVICE LEARNING, INTERNSHIPS, ETC.:
To be announced in class.
COURSE CONTENT:
This computer course trains students to make travel reservation on Amadeus System.
The basic concepts will be covered through lecture/discussion. Because the course
emphasizes on hand-on practice, most of the class time will be taken up using computers to
teach the stated objectives.
COURSE CALENDAR WITH ASSIGNMENT:
Week 1: 02/18/2016
Introduction, course syllabi & review all basic PNR formats
Week 2: 02/25/2016
Fare quote(FQD) & PNR pricing(FXX)
Week 3: 03/03/2016
Modify/Cancel availability and other PNR elements
Week 4: 03/10/2016
Special Request(SR) & Optional Services(OS)
Week 5: 03/17/2016
Spring Break week (03/14/2016 – 03/19/2016)
Week 6: 03/24/2016
Optional elements & review for exam 1
Week 7: 03/31/2016
Exam 1
Week 8: 04/07/2016
Car Availability Search (CA) & Car Sell(CS)
Week 9: 04/14/2016
Hotel availability search (HA) & Hotel Sell (HS)
Week 10: 04/21/2016
Company Profile & Traveler Profile
Week 11: 04/28/2016
Other optional elements
Week 12: 05/05/2016
Review for final exam
Week 13: 05/12/2016
Final Examination
* All assignments are to be completed before the beginning of the next class
*Last day for administrative/student withdrawals – April 5, 2016
Title IX of the Education Amendments of 1972 requires that institutions have policies and procedures that protect students’
rights with regard to sex/gender discrimination. Information regarding these rights are on the HCC website under Students-Antidiscrimination. Students who are pregnant and require accommodations should contact any of the ADA Counselors for
assistance.
It is important that every student understands and conforms to respectful behavior while at HCC. Sexual misconduct is not
condoned and will be addressed promptly. Know your rights and how to avoid these difficult situations.
Log in to: www.edurisksolutions.org . Sign in using your HCC student e-mail account, then go to the button at the top right that
says Login and enter your student number.