Training Plan
Exchange/Outlook 2010 Upgrade Jan-May 2011 – IS-0192
OCS deployment
Office 2010
The following draft plan has been drawn up following discussions with Fleur Dulude in HR, Brendan Hoare OCS Project Manager,
Alan Turner, FHSC and Kevin Whitehorn Desktop 2010 Project Manager
Item
Proposed Training (What Training Is
Needed)
1
Staff training in MS Outlook 2010
(Project IS-0192)

Cascade Classroom training for
a percentage of Super-users.
Business
Need
Solved –
How will
training
help
Upgrade to
Outlook 2010
from Outlook
2003. Basic
overview to
familiarise
users with
the new
software
Priority Link to
Business Plan
Date Needed
Resource
Planning In
House or
external
Budget and Notes
Benefit – Stay
current/ software
easier to use
and
maintain
Rollout to ISMS
pilot Group Feb
2011
QA external
training to 50
Super Users. (6
days – 3 in
Cambridge and 3
in Chelmsford
QA charge £11,520
including VAT for 20 days.
Rollout to
Faculties March
to May 2011
QA Bespoke
training for 30
PA’s 2 days – 1
in Cambridge
and 1 in
Chelmsford. (PA
training would be
a half day
session each –
so a day could
cover 20 users
based upon 10
Ixion could be an alternative
provider at comparative
rates.
users per
session)
QA 12 days for
optional
workshops split
between
Chelmsford and
Cambridge.
1A

Free download pamphlet
http://www.mousetraining.co.uk/trainingmanuals/Outlook_2010_QRG.pdf
1B

Microsoft IT Academy CBT
Course 10280: What's New in
Microsoft® Outlook® 2010
1C

Training in Exchange 2010 for
A&D and Ops technical team
2
OCS Training
As above
Super Users
cascade training
to
faculties/services
as required and
provide floor
walking as
needed.
N/A
Handouts
available to
all users for
reference at
the desk
As above
Free download.
Computer
Based
Training
available to
all users at
the desk
Class room
based
As above
As above
N/A
Initial cost £738 P.A – this
includes campus licence for
all staff. Year 1 ordered
under this project.
As above
Jan/Feb 2011
External.
£7050 for external training
courses for technical team.
Plus expenses
Reprographics DCS charge
£799.94 to laminate 2000
double sided colour
leaflets
2A
Microsoft OCS Administration.
Course Code: 503232A
2B
OCS Features for ISMS CST
2C
OCS User introductory training.
(Approximately 1 hour)
2D
Live Meeting User Introductory training
(approximately 1 hour)
3
3A
Microsoft Office 2010 Training
Having a public go live date would force
everyone to think about their own skill
levels and whether or not they require
training. I would implement a training
plan delivered in two ways:
Effective
monitoring
and
management
of OCS
system to
ensure high
availability.
More effective
communications.
Reduce travel
costs.
Effectively
manage
OCS users
and usage
Provide
overview of
OCS
features
Provide
overview of
Live Meeting
features
More effective
communications.
Reduce travel
costs
More effective
communications.
Reduce travel
costs
More effective
communications.
Reduce travel
costs
First quarter
2011.
External.
£3460.
Costs based on 2 ISMS
participants (OPS/A&D).
Costs budgeted within OCS
project.
First quarter
2011
In-House.
External training
not cost-effective.
We need to check who
would give this Cascade
training
N/A
Costs provisioned within
OCS project
First quarter
2011
In-House.
External training
not cost-effective.
N/A
Costs provisioned within
OCS project
First quarter
2011
In-House.
External training
not cost-effective.
N/A
Costs provisioned within
OCS project
More detail needed.
HR considers that we
should consider a
structured approach to this
training rather than rely
upon users.
Staff training:
Scheduled open workshops to be held
by a skilled trainer for 1 to 2 hours every
2 or 3 weeks covering specific topics
We could publish screen
shots and give options as to
which methods to use e.g.
A small staff survey using
relating to the use of Office 2010. These
workshops could be recorded and
uploaded to a website for further
viewing and training also. Sessions
could also be opened to staff and
students or held separately if desired.
3B
In addition to the workshops I would
look at utilise the campus agreement
discount held with Microsoft and see
whether or not something could be
provided from their e-learning portal or
general training catalogue.
Proposed Training
Needed?
Notes
Bristol online survey (BOS)
could be used to identify
training needs.
N/A
E-Learning
Pamphlets
Classroom Based training –
potentially from super users
following external training
Could use Microsoft
Academy which has already
been purchased under 1B
above