Frequently Asked Questions
Q. Why is this upgrade happening?
 It will provide much better functionality than exists currently in Outlook 2010
 It will provide a much better ‘WebMail’ interface giving you a better user experience
that the current remote access version
 To help improve communications between campuses, partners, students and staff.
 At the end of the project, mail will not be archived until it is six months old.
Currently, mail is archived after two months.
 Increase our mail and archive storage capacity by 50%
 Reduce costs of storage.
 Provide support for Apple products and non-Microsoft browsers e.g. Safari and
Firefox
 Improve performance
 Improve resilience – live copies of our mail will be held in both Cambridge and
Chelmsford
Q. What will change?
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There will be some changes to the appearance of your staff email account and some
new features, but you will maintain all your current mail, functions and folders;
There will be a better webmail interface when accessing your mail remotely and a
new URL for accessing your mail;
Outlook 2010 is markedly different to our current staff email service with a number
of new functionalities. We will also be introducing a new suite of online
communications and collaborative working tools as part of Outlook 2010 training.
Therefore, all staff should attend the cascade sessions from Super Users. This will
ensure consistency of approach and that staff make best use of the communications
tools available to them.
Q. What training will I receive?
 We are currently arranging for Ixion our external trainer to provide training to all
nominated Super-Users during late June and July. ISMS have block-booked training
rooms in Chelmsford and Cambridge for this purpose and the wider cascade training
from Super-Users to staff.
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Super-Users will then cascade the training to all staff in your service area in
accordance with the training plan. HERE
Q. How will I know the dates for my training?
 You will be contacted by your Training Co-ordinator who will:
a) Confirm whether the dates proposed by Ixion to train the Super Users in each
Faculty/Service, are suitable. (There is a list of your super users and Co-Coordinators
and a list of dates is here Training Plan).
b) Advise when your Faculty / Service Super Users will cascade their training to staff,
who will attend from your Faculty / Service and in which of the pre-booked training
rooms.
c) Maintain a list of staff who have attended the training; collect and return their
feedback to ISMS.
d) Communicate with you to confirm training dates and times with Faculty/Service
staff and also liaise with their Super User (s).
Q. What other training is available?
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Computer-based online training will also be available to complement the cascade
training from Super Users. While we do not advise this as a substitute for the
cascade training, it can be offered to those staff who cannot make the agreed
training dates. It is important that you attend the cascade training but also have
access to the computer based training along with the handouts that will be supplied
by Ixion.
Q. What if I am unable to attend the allocated training slots?
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Computer-based online training will also be available to complement the cascade
training from Super Users. Alternatively there are quick reference guides available in
both printed format and on the project website. Plus you can contact your Super
User for an overview. Ixion will also be providing a floor-walking service following
the cascade training.
Q. When will I receive the new Outlook 2010 software?
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ISMS will migrate all existing emails from our current email system to the new email
system (Exchange 2010) after completion of the pilot in ISMS.
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Staff who have completed the training can either manually install Outlook 2010 from
the list of advertised programmes or alternatively ISMS will install Outlook 2010
automatically on the last day of the allotted training for each respective
faculty/service. Further information and instructions will be available to all staff.
Q. Will I lose any mail when my mailbox is migrated?
 No.
Q. Will I lose any mail when my mailbox is migrated?
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No.
Q. Will I still be able to carry across other mailboxes once migrated?
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Yes.
Q. Will I still be able to view other Calendars in Exchange 2003 once migrated to
Exchange 2010?
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Yes.
Q. What is OCS?
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Office Communications Server is a suite of communication and collaboration tools
from Microsoft. OCS is similar to ‘chat’ or ‘instant messaging’and provides a more
instantaneous form of communication than email.
Q. What is ‘Live Meeting’?
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This is a secure form of desktop videoconferencing similar to ‘Skype’.