Facilities Development and Management
FACILITY SERVICES WORK CONTROL
HERE TO SERVE YOU
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WORK CONTROL - WHO WE ARE
Annie Hoss – Director
 Mike Geck – Work & Asset System Specialist
 Mona Sabet – Work Control Coordinator
 Paulette Renfro – Work Control Clerk
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WHAT WE DO
Receive building and grounds maintenance
requests
 Create work orders
 Dispatch work orders to skilled trades and
laborers for completion
 Monitor work order system
 Provide customer service and follow up
 Provide reports and information to management
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CONTACT US TO REPORT
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Leaks
Clogs/overflowing toilet
Spills
Too hot/too cold
Carpet cleaning
Elevators
Grounds issues, e.g. such as
broken or gushing irrigation
device or sprinkler head
Trash/recycling issues
Electrical outage
Gas leak or smell of gas
HVAC issues
Water outage
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Broken pipe or water line
Fire alarm sounding off
Inoperable lock
Certain pest or animal
control situations
ADA compliance issues,
e.g. door openers,
obstructed routes
Fire Marshal or code
compliance corrective
action
Broken windows, doors,
glass
Any building or grounds
repair or maintenance
issue
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HOW TO REPORT A MAINTENANCE ISSUE
Customer Request Web Form
 Employee Resources Page
 Extension 4601
 AiM
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http://www.csusm.edu
http://www.csusm.edu/facultystaff/empResources.html
https://fsapp.csusm.edu:8443/fmax/login
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FACILITY SERVICES MANAGERS
Floyd Dudley, II – Director, Facility Services
 Calvin Biggers – Assistant Director, Operations
 George Martinez – Manager, Custodial & Grounds
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FACILITY SERVICES MANAGERS
Floyd Dudley, II – Director, Facility Services
 Calvin Biggers – Assistant Director, Operations
 George Martinez – Manager, Custodial & Grounds
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WHAT FACILITY SERVICES DOES
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Areas of Responsibility
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Facility Services - Facts & Figures
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Facilities maintenance, custodial & grounds maintenance, HVAC & utilities maintenance,
small projects and associated regulatory compliance
38 state employees – skilled trades, laborers, grounds, administrative, student assistants
25 contracted employees – custodial and grounds
7,069 work orders opened FY 10/11
2.0mil sq ft of campus buildings
The Team
Calvin Biggers -Assistant Director of Operations
George Martinez – Manager of Custodial and Ground Services
Stephanie Hebert – Assistant to the Director of Facility Services
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WHAT FACILITY SERVICES DOES
HVAC & Utilities Maintenance
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Skilled Trades – Operating Engineer, Building Service Engineers,
Refrigeration Mechanic, Plumber and Electricians
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Hot and cold calls, odors, noises from ventilation
Fire alarms
Elevators
Floods
Water outages
Natural gas odors
After hours emergencies
Lighting campus wide
Power outages
Small projects
Preventative maintenance on utilities and equipment
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CONTACT US TO REPORT - CALVIN
Facilities Maintenance and Small Projects
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Skilled Trades - Auto Shop, Carpenters, Lock Shop, Maintenance
Mechanics and Painter
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Clogs/overflowing toilet
Inoperable lock
Certain pest or animal control situations
ADA compliance issues, e.g. door openers, obstructed routes
Fire Marshal or code compliance corrective action
Broken windows, doors, glass
Any building or maintenance issues
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CONTACT US TO REPORT - GEORGE
Custodial and Grounds
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Trades Workers – Gardening Specialist and Laborers
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Graffiti removal
Spills
Carpet cleaning
Trash/recycling issues
Pressure Washing
Small Moves
Small Grounds issues
Broken or gushing irrigation device or sprinkler head
Compost Pile
Small Projects
Custodial and Grounds Contracts
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After hours campus cleaning
Window washing
General campus grounds maintenance and athletic fields
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FACILITY SERVICES MANAGERS
Floyd Dudley II – fldudley@csusm.edu x4624
 Calvin Biggers – cbiggers@csusm.edu x4614
 George Martinez – gmartine@csusm.edu x4608
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Q&A
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What questions do you have for us?
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WE WANT YOUR FEEDBACK!
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Feedback Form
(http://www.csusm.edu/facilities/customerrequest/index.html)
Email: facilityservices@csusm.edu
 Email: ahoss@csusm.edu
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