Cosmetology Education
Southeast College
CSME 1491 – Special Topics in Cosmetology-Client Relations
CRN 90581 - Spring 2016
Eastside Campus – Workforce Bldg. 102 |Time: 1:00p.m. 4:00p.m.-Thurs.
2 hour lecture/4 lab course / 96 hours per semester/ 16 weeks
Instructor: Michele Snelson
Instructor Contact Information:
Office: room 120.1 Workforce Bldg.
Phone: 713 718 7501
Email: michele.snelson@hccs.edu
Office location and hours:
By appointment
Please feel free to contact me concerning any problems that you are experiencing in
this course. You do not need to wait until you have received a poor grade before asking
for my assistance. Your performance in my class is very important to me. I am
available to hear your concerns and just to discuss course topics. Feel free to come by
my office anytime during these hours.
Course Description
CSME 1491 is a course is designed to:
1. Introduce the student to the principles of client relations dealing with
diverse populations of clients and attitudes and behaviors pertinent to the
occupation of cosmetology and relevant to the professional
development of the student.
2. to help the student better understand and deal with the important
elements necessary to succeed in cosmetology – people
3. Teach a student to become a self-directed learner and focuses on two
main concepts; Life Skills and Guest Relations. The Life Skills module helps
students create a personal foundation for career success; an advanced
course in “getting your act together”. The Guest Relations module
teaches a student how to launch a successful career by creating
extraordinary relationships with clients,
CSME 1491 – page 2
4. Learn how to make career decisions and set goals that will make them
productive and successful professionals.
5. This course is a 2 lecture and 4 lab hours (96 contact hours) course upon
successful completion of the course, the student will be awarded 4
semester credit hours.
Prerequisites
Meet admission requisites for the cosmetology program.
College ready reading and writing
Score minimum of 351 on TSI exam.
Course Goal
The goal of this course is to prepare students for the demands a career in the
beauty industry and for success in the world of work. Emphasis is placed on
setting priorities, time management, Students will also learn how to make career
decisions and set goals that will make them productive and successful
professionals.
People are a constant in our work. According to Carl Jung, “We need other
people to be truly ourselves”. That is why interpersonal skills, and the character
and sense of self-necessary to sustain them, are highly prized personal keys to
success and are not likely to change anytime soon. These keys to success
include the ability to relate respectfully with others; meet life’s challenges with
integrity; and pursue career goals with commitment and passion.
Student Learning Outcomes
1. The student will read the assigned book QBQ, the Question Behind the
Question: Practicing Personal Accountability at Work and in Life and write a
minimum of two page, double-spaced essay, using MLA format, addressing
the ideas presented in the book and how they intend to implement the
theories expressed in the book to improve their personal goals.
2. Identify the aspects of personal identity and the importance of self-esteem in
relating positively to yourself and others.
3. Describe the value of making good life choices
4. Identify the value or respect, integrity and commitment in achieving
personal success.
5. Demonstrate understanding of the importance of developing goals and
objectives for their career in the hair and beauty industry, by developing a
set of long and short term goals and a plan of action for achieving each
specific goal.
CSME 1491 Client Relations
Mrs. Snelson Spring 2016
CSME 1491 – page 3
6. The student will learn to acknowledge their personality strengths and use
them to build positive relationships to enhance their confidence and
improve their performance.
Learning Objectives
Students will:
1. Identify aspects of their personal identity worthy of self-respect.
2. Explain the importance of self-esteem in relating positively to themselves and others.
3. Define personality and its four behavior patterns.
4. Use professional etiquette to express respect, demonstrate integrity and
communicate a commitment to personal excellence.
5. Describe the five aspects of SMART goals
6. Use proven strategies to build a new clientele
7. Identify elements of ambiance that create a comfortable and memorable atmosphere
in a salon.
8. Measure progress using a Service Essential Rubric
9. Complete a personal SWOT analysis
10. Complete a Personal Action Plan
11. Practice the learned behaviors conducive to salon success while completing their
clinic floor assignments.
SCANS or Core Curriculum Statement and Other Standards
Credit: 4 (2ecture/ 4 lab)
This course is designed to help individuals decide whether the beauty and personal
wellness industry could be a satisfying career for them. Information concerning the role
of individuals in the cosmetology / esthetic preparation programs, effective preparation
and superb client relations and the challenges of a career in the beauty industry are
presented.
16 WEEK CALENDAR
LIFE SKILLS
WEEK ONE & WEEK TWO
Introduction
Chapter 1. Redefining character, respect, integrity and commitment
Chapter 2. Understanding ourselves and others, personality basics, balance
WEEK THREE & WEEK FOUR
Chapter 3. Communicating with confidence, communication basics, and
professional communication.
Chapter 4. Planning for success, goal-setting and personal organization
GUEST RELATIONS
WEEK FIVE & WEEK SIX
Chapter 5: Building a clientele, the client factor and clientele building
CSME 1491 Client Relations
Mrs. Snelson Spring 2016
CSME 1491 – page 4
Chapter 6: Creating an exceptional guest experience, salon experience, service
experience. Service essentials
WEEK SEVEN & WEEK EIGHT:
Chapter Seven
Focusing on Results, Defining success and Measuring Progress
Walk the Talk
Self-Assessments
WEEK NINE & WEEK TEN
The Four Agreements by Don Miguel Ruiz
Group work assignments
WEEK ELEVEN & WEEK TWELVE
Clinic (front desk)
Clinic (front desk)
WEEK THIRTEEN & WEEK FOURTEEN
Clinic (practical)
Clinic (practical)
WEEK FIFTEEN & WEEK SIXTEEN
Review for finals and book reports
FINAL EXAM QBQ, the Question Behind the Question: Practicing Personal
Accountability at Work and in Life
Instructional Methods
CSME 1491 is a required course for all Cosmetology/ Esthetic majors.
As an instructor, I want my students to be successful. I feel that it is my responsibility
to provide you with knowledge concerning the field of cosmetology and esthetics,
modeling good strategies, and organizing and monitoring the salon experience that
allows you to connect the information that you learn in this course to the real world of
work.
As a student wanting to learn about the beauty industry it is your responsibility to read
the textbook, submit assignments on the due dates, study for the exams, participate in
classroom activities, attend class, and enjoy yourself while experiencing the real world
of the beauty industry.
As I believe that engaging the students in the learning is essential for success and
effective, you will spend the majority of class time involved in collaborative activities.
You will be involved in discussions with your classmates and your instructor. As you will
want to contribute to these discussions, you will need to come to class prepared to
discuss, analyze and evaluate information from your text and other assigned readings.
Student Assignments
CSME 1491 Client Relations
Mrs. Snelson Spring 2016
CSME 1491 – page 5
Assignments have been developed that will enhance your learning. To better
understand a topic, you will be given assignments on key information that you will need
to remember for your success in your career as a professional in the beauty industry.
Students will be required to successfully complete the following:
Read the book, QBQ, the Question Behind the Question: Practicing Personal
Accountability at Work and in Life and write a minimum of two page, doublespaced essay, using MLA format, addressing the ideas presented in the book
and how you intend to implement the theories expressed in the book to improve
your personal goals.
7. In the world of education, it is imperative that you submit reports, lesson
plans or required paperwork on time, thus I require you to submit your papers on
the due dates. Late papers will not be accepted.
Final Exam
QBQ book
Book report due.
Assessments
Attendance
Class participation
Goal Presentation
SWOT Analysis
Clinical
Final Exam
20% of your final grade
10% of your final grade
10% of your final grade
30% of your final grade
30% of your final grade
Instructor Requirements
As your Instructor, it is my responsibility to:
 Provide the grading scale and detailed grading formula explaining how student
grades are to be derived
 Facilitate an effective learning environment through class activities, discussions,
and lectures
 Description of any special projects or assignments
 Inform students of policies such as attendance, withdrawal, tardiness and make
up
 Provide the course outline and class calendar which will include a description of
any special projects or assignments
 Arrange to meet with individual students before and after class as required
To be successful in this class, it is the student’s responsibility to:
 Attend class and participate in class discussions and activities
CSME 1491 Client Relations
Mrs. Snelson Spring 2016
CSME 1491 – page 6




Read and comprehend the textbook
Complete the required assignments and exams:
Ask for help when there is a question or problem
Keep copies of all paperwork, including this syllabus, handouts and all
assignments
HCC Grading Scale
A = 100 – 90;……………………………………4 points per semester hour
B = 89 – 80: …………………………………….3 points per semester hour
C = 79 – 70: …………………………………….2 points per semester hour
D = 69 – 60: …………………………………….1 point per semester hour
59 and below = F………………………………..0 points per semester hour
IP (In Progress) …………………………………0 points per semester hour
W(Withdrawn)……………………………………0 points per semester hour
I (Incomplete)…………………………………… 0 points per semester hour
AUD (Audit) …………………………………… 0 points per semester hour
IP (In Progress) is given only in certain developmental courses. The student must reenroll to receive credit. COM (Completed) is given in non-credit and continuing
education courses. To compute grade point average (GPA), divide the total grade
points by the total number of semester hours attempted. The grades “IP,” “COM” and
“I” do not affect GPA.
Grading Criteria
Your instructor will conduct quizzes, exams, and assessments that you can use to
determine how successful you are at achieving the course learning outcomes (mastery
of course content and skills) outlined in the syllabus. If you find you are not mastering
the material and skills, you are encouraged to reflect on how you study and prepare for
each class. Your instructor welcomes a dialogue on what you discover and may be able
to assist you in finding resources on campus that will improve your performance.
Grading Percentages
Assessments
Attendance
Class participation
Goal Presentations
SWOT Analysis
Clinical
Final Exam
Instructional Materials
20% of your final grade
10% of your final grade
10% of your final grade
30% of your final grade
30% of your final grade
TEXT
Salon Success A Learning Guide for Career Advancement 1st Edition ISBN978-1934636-24-4 Pivot Point International June 2009
CSME 1491 Client Relations
Mrs. Snelson Spring 2016
CSME 1491 – page 7
QBQ, the Question behind the Question: Practicing Personal Accountability at
Work and in Life, John G. Miller ISBN: 0-399-15233-4
HCC Policy Statements
Access Student Services Policies on their Web site:
http://central.hccs.edu/students/student-handbook/
Access DE Policies on their Web site:
All students are responsible for reading and understanding the DE Student Handbook,
which contains policies, information about conduct, and other important information. For
the DE Student Handbook click on the link below or go to the DE page on the HCC
website.
The Distance Education Student Handbook contains policies and procedures unique
to the DE student. Students should have reviewed the handbook as part of the
mandatory orientation. It is the student's responsibility to be familiar with the handbook's
contents. The handbook contains valuable information, answers, and resources, such
as DE contacts, policies and procedures (how to drop, attendance requirements, etc.),
student services (ADA, financial aid, degree planning, etc.), course information, testing
procedures, technical support, and academic calendars. Refer to the DE Student
Handbook by visiting this link:
http://de.hccs.edu/media/houston-community-college/distance-education/studentservices/DE-Student-Handbook.pdf
Access CE Policies on their Web site:
http://www.hccs.edu/continuing-education/
TITLE IX OF THE EDUCATION AMENDMENTS OF 1972, 20 U.S.C. A§ 1681 ET.
SEQ.
Title IX of the Education Amendments of 1972 requires that institutions have policies and
procedures that protect students’ rights with regard to sex/gender discrimination. Information
regarding these rights are on the HCC website under Students-Anti-discrimination. Students
who are pregnant and require accommodations should contact any of the ADA Counselors for
assistance.
It is important that every student understands and conforms to respectful behavior while at
HCC. Sexual misconduct is not condoned and will be addressed promptly. Know your rights
and how to avoid these difficult situations.
Log in to: www.edurisksolutions.org . Sign in using your HCC student e-mail account, then go
to the button at the top right that says Login and enter your student number.
CSME 1491 Client Relations
Mrs. Snelson Spring 2016
CSME 1491 – page 8
CSME 1491 Client Relations
Mrs. Snelson Spring 2016