PATRICK DONOVAN
4238 Scenic Drive
Youngstown, NY 14174
(716) 799-2780
pmdonovan11@gmail.com
EDUCATION
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University at Buffalo, State University of New York
Bachelor of Science; Accounting, Anticipated May 2016
WORK EXPERIENCE
Chiari & Ilecki LLP, Buffalo NY
Legal Intern, September 2015 – Present
 Navigate through Microsoft Access database to accurately analyze and organize client information
 Sort and organize attorney fees and disbursement reports for specified clients
 Answer client phone calls to best enhance the needs of each client or defendant
 Mail and record scheduled motions to defendant and specified court
 Responsible for the mail service of restraining notices and information subpoenas
 Assist attorneys in the opening and completion of clients individual files and databases
 Assist attorneys by recording documents at the County Clerks Office
Sarar USA, Niagara Falls NY
Assistant Store Manager, January 2015 – September 2015
 Provide a high level of personalized customer service to individual clientele
 Coach and develop colleagues to luxury standards to create and maintain a valued clientele
 Ability to view and analyze store metric performance based on a variety of components
 Responsible for launching internal and external marketing concepts building upon existing clientele
 Responsible for the revision and submission of store payroll data forms
 Partner with Store Manager for external networking building upon the brand and its clientele
 Responsible for both opening and closing procedures
Burberry Limited, Niagara Falls, NY
Service Lead, May 2014 – January 2015
 Provide an elevated Burberry Experience to create and maintain a high-level connection with clientele
 Meet and exceed personal metric goals by using high value questions and luxury customer engagement
 Connect with new customers to build long lasting relationships creating a valued clientele
 Coach and develop colleagues to ensure a luxurious Burberry Experience is executed routinely
 Demonstrate full awareness of stores operational and security procedures
 Responsible for the execution and maintenance of visual merchandising floor-sets and standards
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Cultivate and express passion, perception, and professionalism for the brand and its representatives
Watch Station International, Niagara Falls, NY
Third Key, May 2013 – May 2014
 Consistently exceed Sales and Service Leader goals through radical customer experience
 On board and train top talent to maximize store performance
 Coach and develop staff through peak performance evaluations and employee engagement meetings
 Capture and retain clientele through exceptional customer service and high level of product knowledge
 Monitor key performance indicators to ensure peak performance including items per customer, conversion, and
employee productivity
 Adapt floor-sets and planograms to maximize store layout and product availability
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Monitor Merchandise Class Reports for sell through and replenishment needs
Ralph Lauren Factory Store, Niagara Falls, NY
Sales Associate, April 2011 – May 2013
 Supported management team by exceeding customer expectations
 Maintained role of lead cashier through register efficiency and excellent customer service
 Exceeded sales goals within the men’s clothing department by maintaining a high level of product knowledge expertise
 Ranked as a top performer in Customer Contact Performance by capturing clientele information
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Support completion of floor-sets and visual standards while delegating to the team and maintaining brand standards
SKILLS & MEMBERSHIPS
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MS Excel, MS PowerPoint, MS Word, MS Access, MAC and PC OS
Member of the New York State Society of Certified Public Accounts
-Member since March 2015-