Matrix Diagram
PowerPoint Training
Presentation by Billy Vail
Boise State University
October 9, 2001
Matrix Diagram
What Will Be Covered
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What Is It?
Example
Brainstorming Activity
Classifications
History
How It Can Be Used
Steps in Creating a Matrix Diagram Slide
Real World Example
Outgrowths
Exercise
Summary
What is Matrix Diagram?
• Identifies the relationship
between pairs of lists
• Shows the relationship between
issues or ideas
• Helps in prioritizing resources
and processes
• Useful way to organize the data
collected
What is Matrix Diagram?
Cont.
• Help to facilitate the
improvement process
• Brainstorming tool
• Can be shown in two, three, or
four dimensions
• Simple to use
What is Matrix Diagram?
cont.
• Used in creating an action plan
for firms
• One of the three sets of TQM
basic tools
• One of the seven new tools of
management
Matrix Diagram Example
a
1
2
3
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5
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b
c
d
e
f
g
h
Matrix Diagram
Brainstorming Activity
• Think of a time where you were
overwhelmed with homework, tests,
and papers to write (This shouldn’t
be hard to do!)
• Write down each of these tasks
vertically
• Write down the different satisfaction
levels possible horizontally
• Next rank each task from 0 to 3 in
order of strength of relationship. 3
being the strongest
Matrix diagram
classifications
• Each classification is based on
the matrix diagram’s patterns
• Five separate groups
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–
–
–
the
the
the
the
L type matrix
T type matrix
Y type matrix
X type matrix
History of Matrix
Diagram
• In Japan, matrix diagram was part of
the second wave of quality
improvement that arrived in 1979
• One of the seven new tools of
management
• Identified in 1988 book, Management
for Quality Improvement by Shigeru
Mizuno
History of Matrix
Diagram cont.
• Introduced to the US from Japan
in the early 1980s
• Increasing use in the US
• Matrix Diagram is one of the
lesser used tools
• Society for Quality Control
Technique Development
Matrix Diagram: How it
can be used!
Any kind of company
• List key processes vertically
• List factors critical to its success
horizontally
• Impact of each process on each of the
critical items is rated in the matrix as zero,
1, 2 or 3
• A zero score means the process has no
relation to the critical item
• A 3 score means the process is essential to
the critical item
Matrix Diagram: How it
can be used! cont.
• “Total impact” column is the total
impact of each process on the critical
process
• “Gap score” column is for each key
process determined by the scatter
diagram
• “Weighted gap” column is the the total
impact multiplied by the gap score
• The company can rank its improvement
processes in order of priority
Steps in Creating a
Matrix Diagram
1. Select factors
2. Select type of matrix
3. Select the symbols for
relationships
4. Fill in the matrix
5. Analyze and make conclusions
Matrix Diagram: A Real
World Example
Health Care Providers
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Purpose
What can it be used for?
The vertical axis
The horizontal axis
Scores
Outgrowths of Matrix
Diagrams
• Quality Function Deployment
(QFD)
• Prioritization Matrix
• Service Quality System (SQS)
• TopDown Flowcharter 4.0©
Matrix Diagram Exercise
A restaurant manager
wants to improve
customer’s dining
experience!
Matrix Diagram Exercise
cont.
• How can you use a matrix
diagram for this?
• What are the factors?
• What are the options?
• What type of matrix would you
use?
Matrix Diagram Exercise
cont.
How would you fill in the matrix?
Improve customer's dining experience
FACTORS
Food
Staff
Atmosphere
+
=
-
High (5)
Medium (3)
Low (1)
Increase Menu
Choices
Decrease Menu
Prices
Add Staff
Increase Budget
for Decorations
Improve Quality
of Service
Improve Quality
of Food
OPTIONS
TOTAL
Matrix Diagram Exercise
cont.
+
=
-
High (5)
Medium (3)
Low (1)
=
Increase Budget
for Decorations
-
-
Increase Menu
Choices
+
-
Improve Quality
of Service
=
Add Staff
OPTIONS
+
Improve Quality
of Food
FACTORS
Food
Staff
Atmosphere
Decrease Menu
Prices
Improve customer's dining experience
TOTAL
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Matrix Diagram
Summary
• Identifies the relationship
between pairs of list
• Helps managers prioritize
resources and processes
• Tool that is being increasingly
used in the US
• Five different classifications of
matrix diagram’s patterns
Matrix Diagram
Summary cont.
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Roots are in Japan
Identified by Shigeru Mizuno
Can be used for any company
Steps in creating a matrix
diagram
• Outgrowths
Bibliography
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Ceridewen, Janice. “Using Quality’s Tools: What’s Working
Well?” The Journal for Quality and Participation Mar 1992: 92.
•
Czubaj, Norman and et al. “Service quality at a social service
agency.” Quality Congress 2000: 587.
•
Davies, Elwyn C. “Quality in design & the integration of quality
systems.” Management Services Apr 1999: 20-22.
•
Dervitsiotis, Kostas N. “The challenge of managing
organizational change: Exploring the relationship of reengineering, developing learning organizations and total quality
management.” Total Quality Management Feb 1998: 109-122.
•
Duarte, James E. “Policy deployment.” CMA May 1993: 13.
Bibliography cont.
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Foster, Thomas S. Managing Quality, An Integrative Approach.
New Jersey: Prentice Hall, 2001.
•
Heck, Mike. “TopDown beats most drawing packages in
documenting complicated processes.” InfoWorld Jul 18, 1994: 97.
•
Lengnick-Hall, Cynthia A. “The patient as the pivot point for
quality in health care de.” Hospital & Health Services
Administration Spring 1995: 25.
•
Sandras, William A Jr. “Visions happen when you make them
actionable with total quality control 2.” Hospital Materiel
Management Quarterly Nov 1996: 32-40.
•
Senge, Peter. “It’s the learning: The real lesson of the quality
movement.” The Journal for Quality and Participation Nov/Dec
1999: 34-40.