American National
Standards Institute
Topics that will be
covered
•What is the ANSI?
•What purpose does it
serve in business?
•Why are standards and
quality important in
business?
Topics that will be
covered
• What part does ISO have in the
ANSI?
• How does the ANSI help
businesses improve?
What are Standards?
• Standards help to achieve a goal
of businesses, strategic
standardization
• Strategic Standardization is
essential to be innovative,
reduce costs and improve
quality
Why are Standards
Important?
• Benefit to customers
• Make businesses more efficient
• Increase consumer confidence
Standards
• Important to success of
company
• Important in the retention and
satisfaction of customers
• Must be implemented to
compete internationally
International Standards
• Products are used in many
different nations
• Must be able to function in other
nations
• Standards important in world
trade
ANSI
• American branch of ISO
• Helps with the development of
American National Standards
• Represents both private and
public sector
ANSI
• Adoption of standards is
voluntary
• Promotes voluntary consensus
standards
• Promotes voluntary conformity
assessment standards
Mission of the ANSI
• The Mission of the ANSI is to
enhance both the global
competitiveness of U.S.
business and the quality of life
in the U.S.
Brainstorming Activity
• How can standards and the
assistance of the ANSI help your
organization become more
efficient?
What is quality?
• ANSI defines quality as “the
totality of features and
characteristics of a product or
service that bears on its ability
to satisfy given needs”
Dimensions of Quality
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Performance
Features
Reliability
Conformance
Durability
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Serviceability
Aesthetics
Safety
Other
perceptions
ISO
• International Organization for
Standardization
• Helps create global agreements
on international quality
standards
• Certifies suppliers to make sure
they meet the international
accepted standards for quality
ISO
• ISO released the ISO 9000
standards in 1978
• These standards link the world
through one set of quality
management systems
standards.
ISO 9000
• Countries must adopt these
standards in order to remain
competitive
• Must receive ISO accreditation
• Private businesses have began
to accept standards
ISO 9000
• ISO 9000 includes a series that
is entitled “Quality Management
and Quality Assurance
Standards for Selection and
Use”
• ISO 9000-9004 are included
How does ANSI help?
• Creation of the ANSI Federation
in 1918
• Motto of the ANSI: Value,
Integrity and Service
Motto of the ANSI
• Value
• ANSI federation provides a
forum where companies can
meet and discuss what to do to
become more efficient
Motto of the ANSI
• Integrity
• ANSI accredits standards
developers to ensure
procedures meet specific
requirements
• Registrar Accreditation Board
(RAB)
Motto of the ANSI
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Service
Offers publications
Provides training and consulting
Websites and databases to other
companies are available
Summary
• ANSI helps develop American
National Standards
• Standards make businesses able
to offer products to customers
with higher quality and lower
cost
Summary
• ISO is the international
governing organization of
standards
• Motto of ANSI: Value, Integrity
and Service
References
• Russell, R., & Taylor III, B.
(2000). “Operations
Management.” Prentice Hall Inc.
• American National Standards
Institute Online. WWW.ansi.org