Georgia Technical College System
Leadership Conference
Terri Manning
Bobbie Everett
Cheryl Roberts
A Study Funded by the Workforce Development Board

Economic Conditions
Societal Norms
Political Events
Major Crises

• Consists of approximately a 20-year span (not all demographers and generation researchers agree on the exact start/stop dates)
• Has a unique set of values
• Reacts to the generation before them
• Looks at their generation as the standard of comparison
• Looks at the next generation skeptically “these kids today…”
• Those born on the “cusp” may have a blended set of characteristics
• They are either idealistic, reactive, civic or adaptive

The Veterans (also known as the Silent
Generation or the Greatest Generation)
1922–1943 (adaptive)
Core Values
Dedication
Hard Work
Conformity
Law and Order
Patience
Delayed Reward
Duty before Pleasure
Adherence to Rules
Honor

• Children of the Great Depression and WWII, this generation decided not to attack the institutions created by the generation before them, but instead, as global thinkers, they chose to focus on improving and refining them so that they could be good for everyone, not just a select few.
• The overall goal was not to change the system, but to work within it.
• While economically very successful, they were also the inventors of "the midlife crises" probably because they didn't get a chance to enjoy the freedoms of their youth.

Important Events
• Lindbergh Completes
First Transatlantic Flight
• Stock Market Crash
• Depression
• The New Deal
• Social Security
• Pearl Harbor
• The End of WWII
• FDR Dies
• Korean War

• Kewpie Dolls
• Mickey Mouse
• Flash Gordon
• Radio
• Wheaties
• Tarzan
• Jukeboxes
• Blondie
• The Lone Ranger
• The McCarthy Era

• Raised by the GI Generation (civic)
• Large families (3-5 children)
• Strong sense of extended family (same town or home)
• Grandparents in the home
• Average 10-year-old spent 4-6 hours daily with a significant adult role model
• Rural society
• Apprenticeship businesses and farming
• Perception of the world as “safe”

Core Values
Optimism
Team Orientation
Personal Gratification
Health and Wellness
Personal Growth
Youth
Work
Involvement

Important Events
• Rosa Parks
• First Nuclear Power Plant
• The Civil Rights Act
• Cuban Missile Crisis
• John Glen Orbits the Earth
• Martin Luther King Leads March on Washington, D.C.
• President John F. Kennedy Assassination
• National Organization for Women Founded
• Martin Luther King Assassination
• Robert F. Kennedy Assassination
• Watergate
• Kent State Massacre
• Vietnam War

Cultural Memorabilia for Baby Boomers
• Television
• The Ed Sullivan Show
• Barbie Dolls
• Fallout Shelters
• Poodle Skirts
• Pop Beads
• Slinkies
• TV Dinners
• Hula Hoops
• The Peace Sign
• Laugh In

• Divorce reached a low in 1960 of 9%
• Families moved due to GI Bill, GI housing and industrialization
• First generation to live miles from extended family
• Family size smaller (2-3 children)
• Few grandparents in the home
• Moms stayed home
• Dads carpooled
• Children spent significant time with adult role models
• Perception of the world as “safe”

• Very idealistic - banned together and walked through life with their fists held high
• Generation gap occurred between them and their parents
• Captured phrases like “why be normal” and
“question authority”
• They weren’t friendly toward authority figures
• Did not get along with their parents and swore they would not raise their kids like they were raised
• As adults - work an average of 55 hours per week

A Lost Generation… A Nomadic Generation…..
Half the Size of the Baby Boom (reactive)
Core Values
Dedication
Hard Work
Conformity
Law and Order
Patience
Delayed reward
Duty before pleasure
Adherence to rules
Honor

Important Events
• Women’s Liberation Protests
• Watergate Scandal
• Energy Crisis begins
• Tandy and Apple Market PCs
• Mass Suicide in Jonestown
• Three Mile Island
• US Corporations begin Massive Layoffs
• Iran Hostage Crisis
• John Lennon Shot and Killed
• Ronald Reagan Inaugurated
• Challenger Disaster
• Exxon Valdez Oil Tanker Spill

• The Brady Bunch
• Pet Rocks
• Platform Shoes
• The Simpsons
• Evening Soaps (Dallas and
Dynasty)
• ET
• Cabbage Patch Dolls
• Super-hero Cartoons on TV
(He-man)

• This is the conscientious, extremely pragmatic, self-sufficient generation that has a ruthless focus on the bottom-line.
• Born and raised at a time when children were at the bottom of our social priorities, Gen Xers learned that they could only count on one thing themselves. As a result, they are very
"me" oriented.
• They are not active voters, nor are they deeply involved in politics in general.

• Divorce reached an all-time high
• Single-parent families became the norm
• Latch-key kids were a major issue of the time
• Children not as valued – looked at as a hardship
• Families spread out (miles apart)
• Family size = 1.7 children (many only-children)
• Perception of the world as “unsafe”
• Average 10 year old spent 14 ½ minutes a day with a significant adult role model
• Parents looked around and said – we need to do this better

 The Millennials are almost as large as the baby boom -some say larger depending on how you measure them (approx. 81M).
 The Millennials are the children born between 1982 and 2002
(peaked in 1990), a cohort called by various names:
Millennials
Generation Y
Net Generation
Echo Boom

• This generation is civic-minded, much like the previous GI Generation.
• They are collectively optimistic, long-term planners, high achievers with lower rates of violent crime, teen pregnancy, smoking and alcohol use than ever before.
• This generation believes that they have the potential to be great and they probably do.
We are looking to them to provide us with a new definition of citizenship.

• The most monumental financial boom in history.
• Steady income growth through the
1990’s.
• Still great disparity between races.
• Saw their parents lose all their stocks and mutual funds (college funds) during the early 2000’s.

$90,000
$80,000
$70,000
$60,000
$50,000
Black
White
Hispanic
$40,000
$30,000
19
88
19
89
19
90
19
91
19
92
19
93
19
94
19
95
19
96
19
97
19
98
19
99
20
00
20
01
20
02
20
03

 The Baby Boomers chose to become older parents in the 1980s while Gen X moms reverted back to the earlier birth-age norm, which meant that two generations were having babies.
 In 1989, 29 percent of the 4.4 million live births were to women aged 30 and older.
 Millennials have older largely Baby Boomer parents: Average age of mothers at birth at an all time high of 27 in 1997.

 Smaller families: Only children will comprise about 10% of the population.
 More parental education: 1 in 4 has at least one parent with a college degree.
 Kids born in the late ‘90s are the first in
American history whose mothers are better educated than their fathers by a small margin.

 Increase in Latino immigration -
Latino women tend to have a higher fertility rates than non-
Latino women.
 Nearly 35% of Millennials are nonwhite or Latino.
 Twenty percent of this generation has at least one parent who is an immigrant.
 Millennials have become the most racially and ethnically diverse generation in US History.

The Safest Generation
• This generation was buckled up in car seats, wore bike helmets, elbow and knee pads when skating, and were the inspiration for “Baby on Board” signs.
The Well-Being of U.S. Teens
• Mortality Rate for US teens aged 15 – 19 declined from
1960 to 1997.
-Teens are having fewer accidents than Boomers

• This generation is being parented by welleducated, over-involved adults who participate in “deliberate parenting.” They have outcomes in mind.
• Boomers were the first generation to be thrown out in to an unsafe world as adolescents.
• The 60’s and 70’s were very scary and many of us felt unprepared for it.
• We were naïve and didn’t have enough tools in our tool box to deal with it.

1.
Their parents
2.
The self-esteem movement
3.
The customer service movement
4.
Gaming and technology
5.
Casual communication

• Boomers rebelled against the parenting practices of their parents.
• Strict discipline was the order of the day for boomers.
• They made conscious decisions not to say “because I told you so” or “because I’m the parent and you’re the child.”
• Boomers became more
“friendly” with their children.
They wanted to have open lines of communication and a relationship with them.

• They explained things to their children, (actions, consequences, options, etc.) – they wanted them to learn to make informed decisions.
• They allowed their children to have input into family decisions, educational options and discipline issues.
• We told them “just because it is on television doesn’t mean it’s true” or “you can’t believe everything you read.”
• We wanted them to question authority.

• Millennials have become
“a master set of negotiators” who are capable of rational thought and decision-making skills at young ages.
• They will negotiate with anyone including their parents, teachers and school administrators.
• Some call this “arguing.”

• “More and more students challenge me and the material. They either see it as opinion, and nothing else, or they see it as … propaganda.”

• Helicopter Parent ( or her children. n) A parent who hovers over his
• Or Snowplow parent: Parents who clear the way for their children
• ……these (echo) boomers are confident, achievement-oriented and used to hovering
"helicopter" parents keeping tabs on their every move. (Anthony DeBarros, "New baby boom swamps colleges,"
2, 2003)
USA Today , January

Helicopter Parent go to
College
• A new generation of over-involved parents are flooding campus orientations, meddling in registration and interfering with students' dealings with professors, administrators and roommates, school officials say.
• Some of these hovering parents, whose numbers have been rising for several years, are unwittingly undermining their children's chances of success, campus administrators say. Now, universities and colleges are moving rapidly to build or expand programs aimed at helping parents strike a better balance.
Colleges Ward Off Overinvolved Parents By Sue Shellenbarger
From The Wall Street Journal Online

• The University of Vermont employs "parent bouncers," students trained to divert moms and dads who try to attend registration and explain diplomatically that they're not invited.
• At the University of Georgia, students who get frustrated or confused during registration have been known to interrupt their advisers to whip out a cell phone, speed-dial their parents and hand the phone to the adviser, saying, "Here, talk to my mom.” “The cell phone has become "the world's longest umbilical cord."
Colleges Ward Off Overinvolved Parents By Sue Shellenbarger
From The Wall Street Journal Online

• Millennials expect and need praise.
• Will mistake silence for disapproval.
• Millennials expect feedback.

• Today’s typical family is spending more, not less, time with kids.
• Smaller families mean more time with each child.
• Fathers are spending more time with children.
• Less housework is being done.
• There is a strong connection between the social lives of parents and kids.
• They get along with their parents and share their parents’ values.

• This generation was the center of the “self-esteem” movement.
• 9,068 books were written about self-esteem and children during the 80s and 90s (there were 485 in the 70s).
• The state of California spent millions studying the construct and published a document entitled “Toward a State of Self-esteem.”
• Yet they can’t escape the angst of adolescence
– they still feel disconnected, question their existence, purpose and the meaning of life.
They want to feel valued and cared about.

• Expect access (24/7)
• Expect things to work like they are supposed to
• If they don’t “that is your problem”
• They want what they have paid for
• Everything comes with a toll-free number or web address
• Want “Gateway Go Back” in classes

• Gaming has impacted children
– The game endings changed based on the decisions children made
(Role Playing Games [Legend of
Zelda, Final Fantasy, Chronotrigger]) impacting locus of control.
– Involves a complex set of decisionmaking skills.
– Teaches them to take multiple pieces of data and make decisions quickly.
– Learning more closely resembles
Nintendo, a trial and error approach to solving problems.

They navigated their way through…..

• This generation has been plugged in since they were babies.
• They grew up with educational software and computer games.
• They think technology should be free.
• They want and expect services 24/7.
• They do not live in an
8–5 world.
• They function in an international world.

• Students are increasingly savvy when it comes to technology.
• In general, students expect faculty to incorporate technology into their teaching and be proficient at it.
• At the very least, communication via e-mail, access to online resources, PowerPoint presentations, Internet activities, discussion boards and electronic classrooms are expected.
• Faculty will need to balance the use of technology with their own philosophies of teaching.

• Children under 6 years
– 48% have used a computer
– 27% (4-6 year-olds) use a computer daily
– 39% use a computer several times a week
– 30% have played computer games
• Teens
– 100% use the internet to seek information
– 94% use the internet for school research
– 41% use email and IM to contact teachers and schoolmates about school work
– 81% email friends and relatives
– 70% use IM to keep in touch
– 56% prefer the internet to the telephone

• It is estimated that the average child will have:
– Spent 10,000 hours playing video games
– Sent 200,000 emails
– Spent 20,000 hours watching TV
– Spent 10,000 hours on their cell phone
– Spent under 5,000 hours reading
• But these are issues of income. Will a child who grows up in a low income household have these same experiences?

• Students have never known life without the computer. It is an assumed part of life.
• The Internet is a source of research, interactivity, and socializing (they prefer it over
TV).
• Doing is more important than knowing.
• There is zero tolerance for delays.
• The infrastructure and the lecture tradition of colleges may not meet the expectations of students raised on the Internet and interactive games.

• They all have cell phones and expect to be in contact 24/7.
• Not a phone – a lifestyle management tool
• Staying “connected” is essential.
• Communication is a safety issue for parents.
• Communication has become casual for students (IM, email and cell phones.

• Not all students will be proficient; first-generation and students from working class families may have less experience.
• Their experience with technology has been in arcades and minimally in school (poorer districts.)
• They have not had the exposure to educational uses of technology.
• We need another placement test – remedial keyboarding and technology.
• Huge digital divide between the “haves” and the “have nots” based on income levels (class).
• This group may not do as well in school.

Web
TV Generation
“Boomers”
What is it?
PC Generation
“Gen X”
Net Generation
“Millennials”
Web is a tool Web is oxygen
Community Personal
Perspective
Career
Loyalty
Authority
Local
One career
Corporation
Hierarchy
Extended
Personal
Virtual
Multi-national Global
Multiple careers
Self
Multiple reinventions
Soul
Unimpressed Self as expert

525
520
515
510
505
500
509
504
503
500
497
495
494
490
Verbal
Math
514
512
509
511
500
501
507
505
504
503
504
506
508
501
500
501
500 504
505
505
511
505
505
519
516
506
505
514
507
504
500
499
500
499
Millennials Taking SAT
520
518
19
83
19
85
19
87
19
89
19
91
19
93
19
95
19
97
19
99
20
01
20
03
20
05
Highest SAT Scores in 35 Years

First Time Freshman Enrollments by Gender
– 50 Years (numbers in thousands)
1600
(54.8%)
1400
1200
(45.2%)
1000
800
600
400
200
0
19
55
19
60
19
65
19
70
19
75
19
80
Males
Females
19
85
19
90
19
95
20
00
20
04

For Every 100 Girls Who….
Number of Boys
Enroll in the gifted and talented program
Graduate from High School
94
96
Enroll in College
Earn an Associates Degree
Earn a Bachelors Degree
Earn a Masters Degree
Earn a Doctorate
77
67
73
62
92
The Boys Project. http://www.boysproject.net/statistics.html

College Graduation Projections (numbers in thousands) (61% of degrees will go to women)
1050
(62.6%)
950
(59%)
850
750
650
(41%)
Assoc. Degree Male
Assoc. Degree Female
Bach. Degree Male
Bach. Degree Female
(37.4%)
550
(61.7%)
450
350
(38.3%)
250
20
05
-6
20
06
-7
20
07
-8
20
08
-9
20
09
-1
0
20
10
-1
1
20
11
-1
2
(60%)
(40%)
20
12
-1
3
20
13
-1
4


Most popular college majors:
• Medicine
• Engineering
•
Education/teaching
•
Law and politics
•
Business and marketing
• Computer science

•
•
Most sought after qualities in careers:
Responsibility
Idealistic and committed co-workers
Independence
•
• Creativity

Most common job trends :
•
•
Multi-taskers
Change Careers
•
•
Seek security & benefits
Stay with company that offers a challenge
Source: Industry Week, March, 1998.

• They have witnessed their baby boomer parents coming home from stressed jobs, exhausted, falling asleep at the dinner table; and don’t want that for themselves.
• They are a generation who is interested in a life with value and meaning – they do not aspire to what the “boomers” aspire to – they want something different.

• Millennials have lived programmed lives and are already quite capable of learning several jobs simultaneously and performing them admirably.
• Millennials will change careers many times.
• Retooling and recycling their skills and talents will become common.
• To retain them, smart employers will encourage Millennials to try out different careers within the same company.

• Central Piedmont Community College’s Center for
Applied Research was contracted to do this study by the Workforce Development Board.
– Data collected January–March 2004 from the
University of NC at Charlotte, Central Piedmont
Community College and Johnson C. Smith University.
Funded By:

Some Major Themes From the Study
• They like teachers who pay attention to their needs, schedules and interests.
• They like working in teams but are not given a lot of opportunity to do so.
• Their job expectations immediately out of college are not as high as previous generations (expect entry level or having to work to get to the job they want).

• They worry about their future plans and life once they are out of college.
• They expect to someday acquire the lifestyle they grew up with.
• They expect to have a 2-income family.
• Security and time for family are the two most important quality of life variables.

• Realistically, what do you expect your starting salary will be when you begin working?
Millennials
– $15-20K
– $21-30K
– $31-40K
– $41-50K
– $50K+
– Not sure
7.7%
29.3%
27.0%
15.9%
7.0%
12.5%
Approximately 65% felt they would learn $40K or less

• Elements thought to be very important
Respected on the Job
Opportunity for Professional Development
Ability to Have an Impact on the World

Access to Information and Expression of Personal
Opinion
Having High Job Prestige
Working with Inspiring Colleagues
Geographic Location of Job
Receive Guidance and Direction from Supervisor

• Items thought to be somewhat important:
Participating in Company Decisions
Independence/Professional Autonomy
Using Creativity on the Job
Lots of Responsibility
Flexible Work Hours
Dress Code Appropriate to
Work Environment

• Benefits thought to be very important
Health Insurance
Salary Growth
Plans like 401K
Life Insurance
Bonuses
Employer-paid Retirement
• Benefits thought to be unimportant
Stock Options
Profit Sharing

• How many jobs do you think you will hold in your lifetime?
– 1-3
– 4-6
35.7%
41.5%
– 7-10
– Over 10
16.5%
6.2%
64% expect to have 4 or more jobs

We discovered most employers knew nothing about the millennial generation and their characteristics.
We went to companies and social organizations and presented this study.
We asked them some open-ended questions.
Then asked one person from each business to fill out a survey for us.
These are the results……..

• Type
– For profit (14)
– Public (4)
– Not for profit (5)
– Private (11)
• Size
– < 50 employees (13)
– 51-100 employees (2)
– 101-500 employees (2)
– More than 500 employees (3)

How is Your Organization Doing Now
With Characteristics of the Millennials
80
70
76.2
71.4
60
50
40
52.3
61.9
61.9
Technology based on employee need
Adapting to fastpaced learning
Use team concept
30
20
Up-to-date technology
Open to change
10
0
Percent Agree or Strongly Agree

62
60
58
56
54
52
50
61.9
55
Percent Agree or Strongly Agree
Family
Responsibilities
Employee
Preferences

90
80
70
60
50
40
30
20
10
0
60
52.4
81
42.8
Percent Agree or Strongly Agree
Other generations mentoring millennials
Assimilation of new employees into old employees
Increasing awareness of generational differences
Increasing training on diversity

The Organization is Attempting to
Recruit and Retain Employees by:
50
40
30
20
10
0
80
70
60
52.4
75
45
65
Percent Agree or Strongly Agree
Assimilating tech savvy invididuals into areas using problem solving skills
Providing increased challenge and responsibility
Encouraging movement within the organization
Providing realistic salary expectations

Our birth year gives rise to experiences that influence our values and behaviors
As seen by…
• Millennials… adaptive / planners, achievers, and negotiators / technically fluent / highly optimistic
• Gen Xers… reactive/ dedicated / hard working / ruthlessly focused on the bottom line
• Boomers… idealism / personal gratification / 55 hour work week / mis-trust of authority
• Silent Generation… civic /stay the course / follow the rules / duty before pleasure / patience

Generational customs drive expectations of the organization and of management
For example…
• Millennials want… a fun work place / moral leaders / challenging supervisors / personal growth
• Gen Xers … rely on themselves / do not seek mentoring / caution in an unsafe world
• Boomers are… high on vision and values / don’t want help from institutions / question authority
• Silent Generation want… don’t change the system, but to work within it

Generational calamities influence career attitudes and employment expectations
As shown by…
• Millennials… Columbine / OK City / 911– led to belief that world is less safe
• Gen Xers… Watergate / Layoffs / Women’s Lib became pragmatic and focused on self
• Boomers… Civil rights / Assassinations / Vietnam - led to trust issues with authority; reacted to strong disciplinarians
• Silent Generation… Market Crash / Pearl Harbor / - led to a desire to improve the world for everyone not a select few

Membership in a particular generation influences perceptions of reality
• Millennials in particular believe everything is negotiable, that they will be allowed continuous trial and error until they achieve the desired outcome and they will have a voice in every decision that affects them
• Millennials expect and need praise along with feedback (they got it from their parents) and they will take silence to be a lack of approval

Generational experiences can bear on an organization’s performance & profit
• Alignment and retention, critical to a company’s success, are both influenced by generational values.
• Boomers, although individualistic, are about optimism and teamwork and are less likely to turnover; Millennials on the other hand have high expectations of an organization and may move on if disappointed.

Greatest Challenges Millennials Will
Face in the Workforce
• Patience with the time it takes most things to happen.
• Lack of work ethic (as long as the baby boomers get to define it).
• Understanding their relative unimportance to the
“big picture” of a business.
• Developing true skills while changing jobs often.
• Becoming discouraged with the aging workforce still needing to work.

Greatest Challenges Millennials Will
Face in the Workforce
• Working more hours than they want to and being forced into an 8 – 5 world.
• The low level of technology in many businesses.
• How poorly professional development is done in most businesses.
• Staying challenged.
• Many organizations don’t want to be “forward thinking” and won’t value that characteristic.
• How rigid many institutions are – no telecommuting, job sharing etc. – doing what we have always done.

Some are already in the workforce.
What are they saying?
• “Just because I’m young doesn’t mean I should be given low pay and a poor work schedule.”
• “I expect to be treated fairly.”
• “We are inheriting a mess in the workforce – who got us there?”
• “My dad worked 60 hours a week and then lost his pension – no way I’m doing that.”
• “I can get my work done in 40 hours – sorry if you can’t.”
Charlotte Observer, Sunday, March 5, 2006.

• More independence in the workforce
• Consumer-based fairness
• Better technology
• Enhanced professional development
• Get rid of “that’s the way we’ve always done it”
• Have more life balance
• Re-establish priorities

Adler-Kensil Group, LLC
COACHING FOR
PROFITABILITY www.adler-kensilgroup.com
For a copy of this presentation: http//www.cpcc.edu/planning
Click on: “studies and reports”
Contact: terri.manning@cpcc.edu
alan@adler-kensilgroup.com
dlk@adler-kensilgroup.com