Maui Community College
Course Outline
1. Alpha and Number:
BUS 130
Course Title:
Business Communication - Oral
Number Of Credits:
3
Date Of Outline:
Updated March 2004
2. Course Description
Develops competence in oral communication within
business and organizational context. Provides the
theory and practical skills to be a confident and
effective communicator in a variety of business and
organizational settings. (Cross-listed as COM 130.)
2. Contact Hours/Type
3 hours/Lecture
4. Prerequisites
ENG 22 OR 55 with at least a C, or
placement of ENG 100, or consent
Corequisites
Recommended Preparation
Approved By
Date
2
5. General Course Objectives
To develop oral communication skills in a variety of business and organizational. settings. To
enhance the student's self-awareness while building skills for handing common group and
interpersonal situations encountered while on-the-job and in interviews. To provide the student with
communication theory including cross-cultural and gender information and its application in the
workplace.
See the attached curricular grid for detailed information on how BUS 130/COM 130 focuses on the
Maui Community College general education standards.
BUS 130/COM 130 fulfills a requirement in Maui Community College's Accounting, Business Careers,
Business Technology, and Hotel Operations AAS degree. This course
is an elective for other
Maui Community College AAS programs. This course is a Elective for the Maui Community
College AA degree. This course is articulated to the UHWO BABA and serves as a prerequisite
course for entrance into the College of Business Administration at UH Manoa.
6. Student Learning Outcomes
For assessment purposes, these are linked to #7. Recommended Course Content.
On successful completion of this course, students will be able to:
a. demonstrate personal and professional communication effectiveness in situations encountered in
the workplace;
b. explain communication theory and its application to the workplace;
c. define communication terms and terminology as applicable to business and organizational
situations;
d. recognize cross-cultural and gender awareness and to develop and practice appropriate
communication skills for use in the multi-cultural workplace;
e. manage fears about speaking in business, organizational and public situations;
f. employ communication strategies and skills in organizational-type situations, including the use of
technology in business;
g. apply the communication skills required for participating in and leading large and small groups,
including skills in supervisory, meeting, training and presentation communication;
h. practice speaking clearly;
i. plan for and demonstrate effective business and organizational communication;
j. demonstrate informative and persuasive skills, including techniques of effective selling;
k. participate in, prepare agendas for, and manage meetings of various sizes and purposes;
l. extend and employ perceptual skills;
m. identify language and word choice appropriate to organizational contexts;
n. recognize the impact of non-verbal communication and to develop appropriate non-verbal
communication skills;
o. identify and demonstrate listening-skills;
p. select and apply interviewing skills for use in job searches and while in the workplace;
q. employ conflict resolution skills;
r. select, prepare, and use appropriate technological, visual, and multi-media aids;
s. examine topics of immediate or special interest in the area of workplace communication;
t. discuss ethics and apply ethical considerations to business situations;
u. additional appropriate student learning outcome(s) added by the instructor.
7. Recommended Course Content And Approximate Time Spent On Each Topic
Linked to #6. Student Learning Outcomes.
3
1 session:
Introduction to Business Communication and Course (a, t, u)
1 session:
Overview of communications in business and organizational
settings (a, b, c, d, e, t, u)
1 week:
Speaking environments (a, b, c, d, e, u)
2 weeks:
Communication Basics (a, b, c, d, e, t, u)
1 week:
Cross-cultural/gender awareness and communication skills (d, t, u)
1 week:
Speaking Apprehension in Business Settings (e, f, u)
1 week:
Verbal Communication Skills in Business Settings (e, f, g, m, t, u)
1 week:
Preparing and Organizing Effective Presentations (e, f, g, h, u)
1 week:
Informing and Persuading Presentations (e, f, g, h, t, u)
1 week:
Planning and Leading Meetings (e, f, g, h, i, j, k, t, u)
1 week:
Non verbal Communications (e, f, g, l, n, t, u)
1 week:
Listening skills (e, f, g, l, n, o, u)
2 weeks:
Interviewing Skills (e, f, g, h, i, j, k, l, m, n, o, p, t, u)
1 week:
Using Technology in Business Settings (a, b, c, d, e, f, g, h, i, j, k,
l, m, n, o, r, t, u)
1 week:
Conflict Resolution (a through q, t, u)
Special Topics (s, t, u)
8. Text and Materials, Reference Materials, Auxiliary Materials and Content
An appropriate text(s) and materials will be chosen at the time the course is to be offered from those
currently available in the field. Examples include:
Texts:
Goodall, H.L., Jr. and Sandra Goodall. Communicating in Professional Contexts: Skills, Ethics,
and Technologies. Belmont, CA: Wadsworth/Thomson Learning, 2002l
Reference Materials:
Text(s) may be supplemented with:
Other business communication texts
Handouts prepared by the instructor
Magazine or newspaper articles
Internet Sites and other technological materials
Videos, DVDs and other visual aid materials
4
Auxiliary Materials:
Appropriate films, videos or internet sites
Television programs
Guest Speakers
Calendar and Daily Organizer
Handouts prepared by the instructor
Magazine or newspaper articles
Other instructional aids
9. Recommended Course Requirements and Evaluation
Specific course requirements are at the discretions of the instructor at the time the course is being
offered. Suggested requirements might include, but are limited to:
50-80%
Presentations, demonstrations, group work, exercises
20-50%
Tests, quizzes, exams
0-40%
Class attendance, Assignments and other
100%
Not to exceed
These percentages set a minimum and maximum for areas to be, or that may be, evaluated in the
course. A faculty member in his/her syllabus would plan the evaluation of the course within these
parameters to suit- the method and number of presentations, his/her own teaching convictions and/or
the needs of the students.
10. Methods Of Instruction
Instructional methods vary considerable with instructors. Specific methods will be at the discretion of
the instructor teaching the course and might include, but are not limited to:
a.
b.
c.
d.
e.
f.
g.
h.
i.
experiential exercises;
student demonstrations and presentations, taping of students;
lecture and discussion;
cases;
films, dvd, video tapes, television programs;
guest lectures;
groups and individual projects;
assignments, tests, and readings;
other contemporary learning techniques (e.g., service learning, co-op, school-to-work, self-paced,
etc.).
5