18302
28-Jun-16
1 of 12
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by historical abuse,
neglect, or violence
level:
7
credit:
15
planned review date:
April 2005
sub-field:
Social Services
purpose:
People awarded this unit standard are able to: analyse
theoretical issues related to historical abuse, neglect, and
violence; analyse practice issues related to historical abuse,
neglect, and violence; and apply analysis of theoretical and
practice issues to counselling and intervention with a survivor
of historical abuse, neglect, or violence.
This unit standard is intended to extend the competency of
people who have been awarded Unit 18301, Provide
counselling and intervention for a person affected by abuse,
neglect, or violence, or Unit 18303, Provide counselling and
intervention with perpetrators of abuse, neglect, or violence
to enable them to work with survivors of historical abuse,
neglect, or violence.
 New Zealand Qualifications Authority 2016
18302
28-Jun-16
2 of 12
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by historical abuse,
neglect, or violence
entry information:
Prerequisites: Unit 18291, Demonstrate knowledge for social
service work with abuse, neglect, and violence; Unit 18293,
Analyse the impact of abuse, neglect, and violence on
human development; Unit 18297, Undertake assessments in
situations of abuse, neglect, or violence; and either Unit
18301, Provide counselling and intervention for people
affected by abuse, neglect, or violence, or Unit 18303,
Provide counselling and intervention with perpetrators of
abuse, neglect, or violence; and National Diploma in
Iwi/Maori Social Services (Level 6) [Ref: 0667], or National
Diploma in Social Services with Strands in Community Work,
Counselling and Social Work (Level 6) [Ref: 0251] [only the
strands in counselling or social work], or an equivalent
professional social services qualification from outside the
National Qualification Framework; or demonstrate equivalent
knowledge and skills.
accreditation option:
Evaluation of documentation and visit by NZQA, industry and
teaching professional in the same field from another
provider.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services
ITO Limited (Careerforce).
 New Zealand Qualifications Authority 2016
18302
28-Jun-16
3 of 12
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by historical abuse,
neglect, or violence
special notes:
1
People awarded credit in this unit standard are able to
implement Te Tiriti o Waitangi in the social services
according to the authority and resources available to
them, and are able to demonstrate application of this
competence to the context of assessment for this unit
standard (for further clarification, please refer to Unit
7928, Implement the Treaty of Waitangi in the social
services).
2
Glossary
Abuse, neglect, and violence includes abusive,
neglectful, violent, or controlling behaviour that may be
economic, emotional, physical, social, verbal, spiritual,
and/or sexual in nature. It also includes role abuse,
which means the abuse of power by an individual or
agency that has a professional, service, or statusbased role in relation to survivors. People awarded
credit for this unit standard demonstrate competence in
one context, with any combination of the above factors.
Survivor is used as a generic term to refer to a person
affected by historical abuse, neglect, or violence. They
may have experienced abuse, neglect, or violence in
any context, including that of their family or whānau.
Other professionals may include, but are not limited to,
care and protection resource people, legal advisers,
health advisers, other specialist assessors or advisers,
as relevant to the context of assessment.
 New Zealand Qualifications Authority 2016
18302
28-Jun-16
4 of 12
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by historical abuse,
neglect, or violence
Characteristics and needs may be physical, spiritual,
cultural, and mental. Characteristics and needs include
age and stage of development; coping strategies;
family or whānau system and dynamics; culture;
disability; experience and knowledge; family or whānau
history; gender; health status; personal history;
language; psycho-social situation and systems; sexual
orientation;
socio-economic
situation;
religious
adherence; and needs for physical comfort, safety, and
privacy of participants.
Presenting issues may include but are not limited to:
advice, health care, information, protection, referral,
shelter, cultural needs, emotional support, financial
support, material support, signs of crisis or distress.
Signs of crisis or distress may include but are not
limited to: indicators of disturbed behaviour; disorders
of physical or mental health; personal withdrawal and
disassociation;
family
ostracism;
poverty;
homelessness; relationship crises or difficulties;
suicidal behaviour; substance abuse; violence;
gambling addiction.
Available resources may include but are not limited to
resources available to the participant from: the social
service worker; the social service provider; Iwi/Māori
social services; Pacific Island social services; other
social services; community groups; the participant's
family or whānau; church; the participant's own
resources.
Counselling in the context of this unit standard involves
the use of generic counselling and intervention skills
within a purposeful interpersonal relationship.
Counselling and intervention skills may be implemented
within a variety of theoretical models and practice
frameworks.
 New Zealand Qualifications Authority 2016
18302
28-Jun-16
5 of 12
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by historical abuse,
neglect, or violence
Social service worker is used as a term to refer to the
person seeking award of credit in this unit standard.
Social service worker may include but is not limited to:
community workers, counsellors, kaiāwhina, social
workers, kaitautoko, youth workers, and others who
deliver social services, whether paid or unpaid.
3
People awarded credit in this unit standard are able to
demonstrate and self monitor their ability to relate to
difference, as evidenced by acknowledgment and
respect for difference, acceptance, genuineness,
honesty, humility, patience, and warmth. They use
inclusive language, and select and implement
counselling and intervention methods and modalities
that are appropriate to the characteristics and needs of
the people with whom they are working. They seek to
establish and maintain rapport; positive feedback is
responded to; criticism or negative feedback is
responded to without defensiveness; and changes
required to re-establish rapport are acted upon. They
demonstrate and communicate clarity about their role in
the social services within all relationships. They know
the boundaries and limitations of their role, function,
and competence, and when to refer on to others.
 New Zealand Qualifications Authority 2016
18302
28-Jun-16
6 of 12
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by historical abuse,
neglect, or violence
4
All communications are treated confidentially, except
where there is an ethical, legal, or organisational duty
on the social service worker to report abuse, neglect, or
violence. Participants are informed of the scope and
limits of confidentiality as defined by criteria established
by legislation, ethical practice, and service provider
guidelines. In the context of this unit standard, sources
of criteria established by legislation, ethical practice,
and service provider guidelines include, but are not
limited to: the Children, Young Persons and Their
Families Act 1989, Domestic Violence Act 1995 Section
43, Health Act 1956 Sections 22B and 22C, Official
Information Act 1982, Privacy Act 1993, agency codes
of conduct, codes of practice issued by the Privacy
Commissioner, social service codes of ethics, and
service provider guidelines, protocols, staff manuals,
strategic plans, kawa, or tikanga.
5
Statutes relevant to this unit standard are the Children,
Young Persons and Their Families Act 1989, Domestic
Violence Act 1995, Domestic Violence (Programmes)
Regulations 1996, Guardianship Act 1968, Health Act
1956 Sections 22B and 22C, Official Information Act
1982, Privacy Act 1993. People awarded this unit
standard demonstrate knowledge of the provisions of
these statutes and criteria relating to the reporting of
abuse, neglect, and violence, and care and protection
measures, according to their relevance to the
assessment context.
This knowledge will include
legislative requirements for the legal processes related
to disclosure.
 New Zealand Qualifications Authority 2016
18302
28-Jun-16
7 of 12
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by historical abuse,
neglect, or violence
6
Resources related to abuse and neglect of children and
young persons may include but are not limited to:
a
Children, Young Persons and Their Families
Service.
1998.
Breaking the cycle: an
interagency guide to child abuse. Wellington:
Children, Young Persons and Their Families
Service.
b
Risk Management Project, Children, Young
Persons and Their Families Service.
1997.
Recognition of child abuse and neglect: Tirohanga
tukino tamariki.
Wellington: Children, Young
Persons and Their Families Service.
7
Resources related to the Domestic Violence Act 1995
and Domestic Violence (Programmes) Regulations
1996:
a
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for adult
protected persons. Wellington: Department for
Courts.
b
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for
children. Wellington: Department for Courts.
c
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for
respondents. Wellington: Department for Courts.
 New Zealand Qualifications Authority 2016
18302
28-Jun-16
8 of 12
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by historical abuse,
neglect, or violence
8
Resources related to elder abuse and neglect - may
include but are not limited to:
a
Age Concern New Zealand. 1992. Promoting the
rights and well-being of older people and those
who care for them: a resource kit about elder
abuse and neglect. Wellington: Age Concern
New Zealand.
b
Age Concern New Zealand. 1999. Age Concern
elder abuse and neglect services: A report of
statistics and service developments covering the
three years from July 1996 to June 1999.
Wellington: Age Concern New Zealand.
c
Age Concern New Zealand. 1999 (2nd Ed).
Elder abuse and neglect: a handbook for those
working with older people.
Wellington: Age
Concern New Zealand.
9
It is a principle of safe practice in working with abuse,
neglect, and violence that social service workers at all
levels of competence participate in professional
supervision (sometimes referred to as clinical
supervision).
People awarded credit in this unit
standard demonstrate consistent use of professional
supervision as part of safe practice.
10
All actions by the social service worker are based upon
a valid framework for social service practice with abuse,
neglect, and violence. Evidence is required of a
practice framework that is based upon authoritative
sources, which may include but are not limited to: body
of knowledge related to social service work with abuse,
neglect, and violence; cultural theory; practice
research.
 New Zealand Qualifications Authority 2016
18302
28-Jun-16
9 of 12
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by historical abuse,
neglect, or violence
11
In carrying out all elements of this unit standard,
actions are documented according to enterprise
standards. Enterprise standards include but are not
limited to: service provider strategic plans, kaupapa,
governing legislation, staff manuals, service provider
protocols.
Elements and Performance Criteria
element 1
Analyse theoretical issues related to historical abuse, neglect, and violence.
performance criteria
1.1
Incidence of childhood abuse, neglect, and violence are defined according to
sources of current research findings.
Range:
sources of current research findings may include but are not
limited to the resources listed in special notes.
1.2
Analysis identifies the nature of the disclosure process, restraints on disclosure,
and reasons for non-disclosure according to the perspective of survivors of
historical abuse, neglect, and violence.
1.3
Analysis identifies the characteristics of offenders and patterns of offending in
abuse, neglect, and violence according to current research in Aotearoa New
Zealand.
 New Zealand Qualifications Authority 2016
18302
28-Jun-16
10 of 12
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by historical abuse,
neglect, or violence
1.4
Analysis identifies the presentation characteristics of survivors of historical
abuse, neglect, or violence according to current research in Aotearoa New
Zealand.
1.5
Analysis identifies current theoretical debate on adult memory concerning
childhood trauma and conditions that may lead to inaccurate beliefs.
Range:
conditions may include but are not limited to - therapeutic
environment; therapeutic strategies; interventions by family or
whānau; interventions by significant other people.
element 2
Analyse practice issues related to historical abuse, neglect, and violence.
performance criteria
2.1
Analysis identifies intervention models in relation to working with survivors of
historical abuse, neglect, and violence.
Range:
intervention models - Maori, Tauiwi.
Evidence is required of one model for one of the range.
2.2
Analysis of intervention models identifies features of safe practice designed to
protect survivors and ensure social service worker objectivity.
2.3
Analysis identifies theoretical relationship dynamics that may be encountered in
counselling with a survivor of historical abuse, neglect, or violence.
 New Zealand Qualifications Authority 2016
18302
28-Jun-16
11 of 12
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by historical abuse,
neglect, or violence
element 3
Apply analysis of theoretical and practice issues to counselling and intervention with a
survivor of historical abuse, neglect, or violence.
performance criteria
3.1
Application employs a counselling and intervention model according to its value
in working with a survivor of historical abuse, neglect, or violence.
Range:
3.2
counselling and intervention model - Maori, Tauiwi.
Evidence is required of one therapeutic model for one of the
range.
Application identifies process issues encountered in the counselling and
intervention process with the survivor of historical abuse, neglect, or violence.
Range:
process issues may include but are not limited to - role of social
service worker; style of therapy; safety of client; case
management.
3.3
Application enables the survivor to explore past and present emotional,
cognitive, and behavioural experiences of historical abuse, neglect, or violence.
3.4
Application enables the survivor to move towards acknowledgment of past and
present emotional, cognitive, and behavioural experiences of historical abuse,
neglect, or violence.
3.5
Application enables the survivor to move towards change in terms of the
counselling and intervention plan.
 New Zealand Qualifications Authority 2016
18302
28-Jun-16
12 of 12
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by historical abuse,
neglect, or violence
3.6
Application of theoretical and practice issues in the closure process enables the
survivor to identify any ongoing issues related to emotional, cognitive, and
behavioural experiences of historical abuse, neglect, or violence.
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
 New Zealand Qualifications Authority 2016