18301
28-Jun-16
1 of 14
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by abuse, neglect, or
violence
level:
7
credit:
15
planned review date:
April 2005
sub-field:
Social Services
purpose:
People credited with this unit standard are able to: establish
a relationship and environment in which to provide
counselling and intervention for a person affected by abuse,
neglect, or violence; use counselling and intervention skills to
assist a person affected by abuse, neglect, or violence to
identify her/his goals for counselling and intervention; use
counselling and intervention skills to assist a person affected
by abuse, neglect, or violence to plan to achieve her/his
goals for counselling and intervention; use counselling and
intervention skills to assist a person affected by abuse,
neglect, or violence to achieve her/his goals for counselling
and intervention; and effect closure of counselling and
intervention for a person affected by abuse, neglect, or
violence.
entry information:
Prerequisites: Unit 18291, Demonstrate knowledge for social
service work with abuse, neglect, and violence, Unit 18297,
Undertake assessments in situations of abuse, neglect, or
violence; and National Diploma in Iwi/Maori Social Services
(Level 6) [Ref: 0667], or National Diploma in Social Services
with Strands in Community Work, Counselling and Social
Work (Level 6) [Ref: 0251] [only the strands in counselling or
social work], or an equivalent professional social services
qualification from outside the National Qualification
Framework; or demonstrate equivalent knowledge and skills.
accreditation option:
Evaluation of documentation and visit by NZQA, industry,
and teaching professional in the same field from another
provider.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services
ITO Limited (Careerforce).
 New Zealand Qualifications Authority 2016
18301
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by abuse, neglect, or
violence
special notes:
1
People awarded credit in this unit standard are able to
implement Te Tiriti o Waitangi in the social services
according to the authority and resources available to
them, and are able to demonstrate application of this
competence to the context of assessment for this unit
standard (for further clarification, please refer to Unit
7928, Implement the Treaty of Waitangi in the social
services).
2
Glossary
Person whose life or safety is affected by abuse,
neglect, or violence include children, young persons,
and adults (including elders).
They may have
experienced and/or be at risk of abuse, neglect, or
violence in any context, including that of their family or
whānau.
Abuse, neglect, and violence includes
abusive, neglectful, violent, or controlling behaviour that
may be economic, emotional, physical, social, verbal,
spiritual, and/or sexual in nature. It also includes role
abuse, which means the abuse of power by an
individual or agency that has a professional, service, or
status-based role in relation to survivors. People
awarded credit for this unit standard demonstrate
competence in one context, with any combination of the
above factors.
 New Zealand Qualifications Authority 2016
18301
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by abuse, neglect, or
violence
Other professionals may include, but are not limited to,
care and protection resource people, legal advisers,
health advisers, other specialist assessors or advisers,
as relevant to the context of assessment.
Characteristics and needs may be physical, spiritual,
cultural, and mental. Characteristics and needs include
age and stage of development; coping strategies;
family or whānau system and dynamics; culture;
disability; experience and knowledge; family or whānau
history; gender; health status; personal history;
language; psycho-social situation and systems; sexual
orientation;
socio-economic
situation;
religious
adherence; and needs for physical comfort, safety, and
privacy of participants.
Presenting issues may include but are not limited to:
advice, health care, information, protection, referral,
shelter, cultural needs, emotional support, financial
support, material support, signs of crisis or distress.
Signs of crisis or distress may include but are not
limited to: indicators of disturbed behaviour; disorders
of physical or mental health; personal withdrawal and
disassociation;
family
ostracism;
poverty;
homelessness; relationship crises or difficulties;
suicidal behaviour; substance abuse; violence;
gambling addiction.
Available resources may include but are not limited to
resources available to the participant from: the social
service worker; the social service provider; Iwi/Maori
social services; Pacific Island social services; other
social services; community groups; the participant's
family or whānau; church; the participant's own
resources.
 New Zealand Qualifications Authority 2016
18301
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by abuse, neglect, or
violence
Counselling in the context of this unit standard involves
the use of generic counselling and intervention skills
within a purposeful interpersonal relationship.
Counselling and intervention skills may be implemented
within a variety of theoretical models and practice
frameworks.
Social service worker is used as a term to refer to the
person seeking award of credit in this unit standard.
Social service worker may include but are not limited to:
community workers, counsellors, kaiāwhina, social
workers, kaitautoko, youth workers, and others who
deliver social services, whether paid or unpaid.
3
People awarded credit in this unit standard are able to
demonstrate and self monitor their ability to relate to
difference, as evidenced by acknowledgment and
respect for difference, acceptance, genuineness,
honesty, humility, patience, and warmth. They use
inclusive language, and select and implement
counselling and intervention methods and modalities
that are appropriate to the characteristics and needs of
the people with whom they are working. They seek to
establish and maintain rapport; positive feedback is
responded to; criticism or negative feedback is
responded to without defensiveness; and changes
required to re-establish rapport are acted upon. They
demonstrate and communicate clarity about their role in
the social services within all relationships. They know
the boundaries and limitations of their role, function,
and competence, and when to refer on to others.
 New Zealand Qualifications Authority 2016
18301
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by abuse, neglect, or
violence
4
All communications are treated confidentially, except
where there is an ethical, legal, or organisational duty
on the social service worker to report abuse, neglect, or
violence. Participants are informed of the scope and
limits of confidentiality as defined by criteria established
by legislation, ethical practice, and service provider
guidelines. In the context of this unit standard, sources
of criteria established by legislation, ethical practice,
and service provider guidelines include, but are not
limited to: the Children, Young Persons and Their
Families Act 1989, Domestic Violence Act 1995 Section
43, Health Act 1956 Sections 22B and 22C, Official
Information Act 1982, Privacy Act 1993, agency codes
of conduct, codes of practice issued by the Privacy
Commissioner, social service codes of ethics, and
service provider guidelines, protocols, staff manuals,
strategic plans, kawa, or tikanga.
5
Statutes relevant to this unit standard are the Children,
Young Persons and Their Families Act 1989, Domestic
Violence Act 1995, Domestic Violence (Programmes)
Regulations 1996, Guardianship Act 1968, Health Act
1956 Sections 22B and 22C, Official Information Act
1982, Privacy Act 1993. People awarded this unit
standard demonstrate knowledge of the provisions of
these statutes and criteria relating to the reporting of
abuse, neglect, and violence, and care and protection
measures, according to their relevance to the
assessment context.
 New Zealand Qualifications Authority 2016
18301
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by abuse, neglect, or
violence
6
Resources related to abuse and neglect of children and
young persons may include but are not limited to:
a
Children, Young Persons and Their Families
Service.
1998.
Breaking the cycle: an
interagency guide to child abuse. Wellington:
Children, Young Persons and Their Families
Service.
b
Risk Management Project, Children, Young
Persons and Their Families Service.
1997.
Recognition of child abuse and neglect: Tirohanga
tukino tamariki.
Wellington: Children, Young
Persons and Their Families Service.
7
Resources related to the Domestic Violence Act 1995
and Domestic Violence (Programmes) Regulations
1996:
a
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for adult
protected persons. Wellington: Department for
Courts.
b
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for
children. Wellington: Department for Courts.
c
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for
respondents. Wellington: Department for Courts.
 New Zealand Qualifications Authority 2016
18301
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by abuse, neglect, or
violence
8
Resources related to elder abuse and neglect - may
include but are not limited to:
a
Age Concern New Zealand. 1992. Promoting the
rights and well-being of older people and those
who care for them: a resource kit about elder
abuse and neglect. Wellington: Age Concern
New Zealand.
b
Age Concern New Zealand. 1999. Age Concern
elder abuse and neglect services: A report of
statistics and service developments covering the
three years from July 1996 to June 1999.
Wellington: Age Concern New Zealand.
c
Age Concern New Zealand. 1999 (2nd Ed).
Elder abuse and neglect: a handbook for those
working with older people.
Wellington: Age
Concern New Zealand.
9
It is a principle of safe practice in working with abuse,
neglect, and violence that social service workers at all
levels of competence participate in professional
supervision (sometimes referred to as clinical
supervision).
People awarded credit in this unit
standard demonstrate consistent use of professional
supervision as part of safe practice.
10
All actions by the social service worker are based upon
a valid framework for social service practice with abuse,
neglect, and violence. Evidence is required of a
practice framework that is based upon authoritative
sources, which may include but are not limited to: body
of knowledge related to social service work with abuse,
neglect, and violence; cultural theory; practice
research.
 New Zealand Qualifications Authority 2016
18301
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by abuse, neglect, or
violence
11
In carrying out all elements of this unit standard,
actions are documented according to enterprise
standards. Enterprise standards include but are not
limited to: service provider strategic plans, kaupapa,
governing legislation, staff manuals, service provider
protocols.
Elements and Performance Criteria
element 1
Establish a relationship and environment in which to provide counselling and intervention
for a person affected by abuse, neglect, or violence.
performance criteria
1.1
Establishment creates an environment that attends to the cultural status,
protocols, and characteristics and needs of the person.
1.2
Establishment clarifies the social service worker's role, function, and any legal
responsibilities, and the service provider's role, function, and any legal
responsibilities.
1.3
Kawa or protocols for each counselling and intervention session and the
counselling and intervention relationship are established in respectful ways and
sustained with the participant.
1.4
The person is engaged in counselling and intervention according to her/his
cultural status, protocols, and characteristics and needs.
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by abuse, neglect, or
violence
1.5
Closure expectations and processes are negotiated and agreed with the
participant.
element 2
Use counselling and intervention skills to assist a person affected by abuse, neglect, or
violence to identify her/his goals for counselling and intervention.
performance criteria
2.1
The process to be used to identify the person's goals for counselling and
intervention is established according to agreement with the person.
2.2
Information sought is relevant to identification of the person's characteristics
and goals for counselling and intervention.
2.3
Interpersonal skills and language are used which respond to verbal and nonverbal communications including body language.
Range:
2.4
interpersonal skills may include but are not limited to - use of
voice tone, pitch, volume, and speed; use of silence; active
listening; clarifying, describing, encouraging, following, listening,
paraphrasing, and summarising; reflection of feelings and content;
respect, acceptance, and tolerance; body language.
Counselling and intervention assists the person to identify her/his concerns,
issues, or needs related to the effects of abuse, neglect, or violence.
 New Zealand Qualifications Authority 2016
18301
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by abuse, neglect, or
violence
2.5
Counselling and intervention assists the person to identify achievable goals for
counselling and intervention according to relevant criteria.
Range:
2.6
relevant criteria - goals are consistent with the person's concerns,
issues, or needs related to the effects of abuse, neglect, or
violence; goals are consistent with the person's coping abilities,
knowledge, resources, skills, and values; goals are measurable.
Counselling and intervention assists the person to identify connections between
their identified goals for counselling and their social and cultural context.
element 3
Use counselling and intervention skills to assist a person affected by abuse, neglect, or
violence to plan to achieve her/his goals for counselling and intervention.
performance criteria
3.1
Counselling and intervention assists the person to identify and select
achievable options consistent with their purpose(s) and consistent with the
coping abilities, knowledge, resources, skills, and values of the participants
individually.
Range:
assistance - co-creating and exploring alternatives; challenging;
coaching; confrontation; exploring past and current behaviours,
patterns, and beliefs; feedback; focussing; counselling plan;
making connections; providing information; referral to other
professionals; reframing.
Evidence is required of four of the range.
 New Zealand Qualifications Authority 2016
18301
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by abuse, neglect, or
violence
3.2
Counselling and intervention assists the person to develop a counselling and
intervention plan according to relevant criteria.
Range:
3.3
relevant criteria - the plan is consistent with her/his options; the
plan is consistent with her/his coping abilities, knowledge,
resources, skills, and values; measurable.
Counselling and intervention assists the person to identify all components of
the counselling and intervention plan.
Range:
components - resources that are available to achieve her/his
goals; a time frame that is consistent with the use of available
resources; the social service worker's role in the plan;
contingencies and procedures to be followed in relation to
contingencies; methods of evaluating progress.
element 4
Use counselling and intervention skills to assist a person affected by abuse, neglect, or
violence to achieve her/his goals for counselling and intervention.
performance criteria
4.1
Assistance is provided in accordance with the social service worker's role in the
counselling and intervention plan.
Range:
assistance - co-creating and exploring alternatives; challenging;
coaching; confrontation; exploring past and current behaviours,
patterns and beliefs; feedback; focussing; counselling plan;
making connections; providing information; referral to other
professionals; reframing.
Evidence is required of four of the range.
 New Zealand Qualifications Authority 2016
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by abuse, neglect, or
violence
4.2
Assistance is provided in terms that encourage self determination of the person
and discourages dependency by them on the social service worker or service
provider.
4.3
Assistance is in terms that are consistent with the person's goals and consistent
with the person's coping abilities, knowledge, resources, skills, and values.
4.4
Counselling and intervention assists the person to identify progress in achieving
their goals for counselling and intervention.
4.5
Counselling and intervention assists the person to reflect on her/his progress
evaluation and the plan and consider her/his future options.
element 5
Effect closure of counselling and intervention for a person affected by abuse, neglect, or
violence.
performance criteria
5.1
Closure of each counselling and intervention session is effected according to
the established kawa or protocol.
5.2
Closure of the counselling and intervention relationship is in terms of agreed
completion of involvement of the social service worker in the plan.
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SOCIAL SERVICE WORK WITH ABUSE,
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Provide counselling and intervention for
people affected by abuse, neglect, or
violence
5.3
The closure process identifies relevant issues arising from counselling and
intervention.
Range:
5.4
The closure process identifies relevant issues arising from completion of the
plan.
Range:
5.5
relevant issues - emotional, cognitive, and behavioural change;
identification of achievements and new learning towards
independence; transfer of learning to dealing with other concerns,
issues, or needs; ongoing self management plans.
relevant issues - factors that may lead to resumption of contact;
future roles, functions, and services available from the social
service worker or service provider; means of re-establishing
contact with social service worker or service provider; sources of
referral to other professionals.
Closure of the counselling and intervention relationship is effected according to
the established kawa or protocol.
 New Zealand Qualifications Authority 2016
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide counselling and intervention for
people affected by abuse, neglect, or
violence
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
 New Zealand Qualifications Authority 2016