18299
28-Jun-16
1 of 12
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Investigate and manage intake in
situations of suspected abuse, neglect,
or violence
level:
6
credit:
9
planned review date:
April 2005
sub-field:
Social Services
purpose:
People credited with this unit standard are able to: establish
an environment for investigating a situation of suspected
abuse, neglect, or violence; gather information on a situation
of suspected abuse, neglect, or violence; manage intake in a
situation of suspected abuse, neglect, or violence; and
record a situation of suspected abuse, neglect, or violence.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA, industry and
teaching professional in the same field from another
provider.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services
ITO Limited (Careerforce).
 New Zealand Qualifications Authority 2016
18299
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Investigate and manage intake in
situations of suspected abuse, neglect,
or violence
special notes:
1
People awarded credit in this unit standard are able to
implement Te Tiriti o Waitangi in the social services
according to the authority and resources available to
them, and are able to demonstrate application of this
competence to the context of assessment for this unit
standard (for further clarification, please refer to Unit
7928, Implement the Treaty of Waitangi in the social
services).
2
People awarded credit in this unit standard
demonstrate competence in investigating and
managing intake in relation to two incidents of
suspected abuse, neglect, or violence with one age
group. This may be assessed on the basis of evidence
of demonstrated performance in the work place, or
through the use of a simulated work place situation that
closely approximates the performance required in
workplace settings.
3
Glossary
Abuse, neglect, and violence includes abusive,
neglectful, violent, or controlling behaviour that may be
economic, emotional, physical, social, verbal, spiritual,
and/or sexual in nature. It also includes role abuse,
which means the abuse of power by an individual or
agency that has a professional, service, or statusbased role in relation to survivors. Abuse, neglect, and
violence may occur within or outside of families and
whānau.
 New Zealand Qualifications Authority 2016
18299
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Investigate and manage intake in
situations of suspected abuse, neglect,
or violence
Participant(s) may include but are not limited to:
person(s) whose life or safety is affected by abuse,
neglect, or violence; family or whānau of person(s)
whose life or safety is affected by abuse, neglect, or
violence. For the purposes of this unit standard,
person(s) whose life or safety is affected by abuse,
neglect, or violence may include children and young
persons, adults, or elders.
Characteristics and needs may be physical, spiritual,
cultural, and mental. Characteristics and needs include
age and stage of development; coping strategies;
family or whānau system and dynamics; culture;
disability; experience and knowledge; family or whānau
history; gender; health status; personal history;
language; psycho-social situation and systems; sexual
orientation;
socio-economic
situation;
religious
adherence; and needs for physical comfort, safety, and
privacy of participants.
Available resources may include but are not limited to
resources available to the participant from: the social
service worker; the social service provider; Iwi/Māori
social services; Pacific Island social services; other
social services; community groups; the participant's
family or whānau; church; the participant's own
resources; other professionals.
Social service worker is used as a term to refer to the
person seeking award of credit in this unit standard.
Social service worker may include but is not limited to:
community workers, counsellors, kaiāwhina, social
workers, kaitautoko, youth workers, and others who
deliver social services, whether paid or unpaid.
 New Zealand Qualifications Authority 2016
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Investigate and manage intake in
situations of suspected abuse, neglect,
or violence
4
All communications are treated confidentially, except
where there is an ethical, legal, or organisational duty
on the social service worker to report abuse, neglect, or
violence. Participants are informed of the scope and
limits of confidentiality as defined by criteria established
by legislation, ethical practice, and service provider
guidelines. In the context of this unit standard, sources
of criteria established by legislation, ethical practice,
and service provider guidelines include, but are not
limited to: the Children, Young Persons and Their
Families Act 1989, Domestic Violence Act 1995 Section
43, Health Act 1956 Sections 22B and 22C, Official
Information Act 1982, Privacy Act 1993, agency codes
of conduct, codes of practice issued by the Privacy
Commissioner, social service codes of ethics, and
service provider guidelines, protocols, staff manuals,
strategic plans, kawa, or tikanga.
5
Statutes relevant to this unit standard are the Children,
Young Persons and Their Families Act 1989, Domestic
Violence Act 1995, Domestic Violence (Programmes)
Regulations 1996, Guardianship Act 1968, and the
Health Act 1956 Sections 22B and 22C, Official
Information Act 1982, Privacy Act 1993.
People
awarded this unit standard demonstrate knowledge of
the provisions of these statutes and criteria relating to
the reporting of abuse, neglect, and violence, and care
and protection measures, according to their relevance
to the assessment context.
 New Zealand Qualifications Authority 2016
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Investigate and manage intake in
situations of suspected abuse, neglect,
or violence
6
Resources related to abuse and neglect of children and
young persons may include but are not limited to:
a
Children, Young Persons and Their Families
Service.
1998.
Breaking the cycle: an
interagency guide to child abuse. Wellington:
Children, Young Persons and Their Families
Service.
b
Risk Management Project, Children, Young
Persons and Their Families Service.
1997.
Recognition of child abuse and neglect: Tirohanga
tukino tamariki.
Wellington: Children, Young
Persons and Their Families Service.
7
Resources related to the Domestic Violence Act 1995
and Domestic Violence (Programmes) Regulations
1996:
a
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for adult
protected persons. Wellington: Department for
Courts.
b
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for
children. Wellington: Department for Courts.
c
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for
respondents. Wellington: Department for Courts.
 New Zealand Qualifications Authority 2016
18299
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Investigate and manage intake in
situations of suspected abuse, neglect,
or violence
8
Resources related to elder abuse and neglect - may
include but are not limited to:
a
Age Concern New Zealand. 1992. Promoting the
rights and well-being of older people and those
who care for them: a resource kit about elder
abuse and neglect. Wellington: Age Concern
New Zealand.
b
Age Concern New Zealand. 1999. Age Concern
elder abuse and neglect services: A report of
statistics and service developments covering the
three years from July 1996 to June 1999.
Wellington: Age Concern New Zealand.
c
Age Concern New Zealand. 1999 (2nd Ed).
Elder abuse and neglect: a handbook for those
working with older people.
Wellington: Age
Concern New Zealand.
9
It is a principle of safe practice in working with abuse,
neglect, and violence that social service workers at all
levels of competence participate in professional
supervision (sometimes referred to as clinical
supervision).
People awarded credit in this unit
standard demonstrate consistent use of professional
supervision as part of safe practice.
 New Zealand Qualifications Authority 2016
18299
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Investigate and manage intake in
situations of suspected abuse, neglect,
or violence
Elements and Performance Criteria
element 1
Establish an environment for investigating a situation of suspected abuse, neglect, or
violence.
performance criteria
1.1
The environment that is established for the investigation attends to the
characteristics and needs of the participant(s).
1.2
Cultural concepts used to begin the investigation are appropriate to the
participant(s) and their family or whānau.
Range:
cultural concepts - Māori, one Tauiwi culture.
1.3
Kawa or protocols for the investigation are established and sustained with the
participant(s), and in accordance with the purpose of the investigation.
1.4
The participant(s) are engaged in the investigation according to their
characteristics and needs, and in accordance with the social service worker's
role, function, and any legal responsibilities.
element 2
Gather information on a situation of suspected abuse, neglect, or violence.
performance criteria
2.1
Information gathering focuses on the safety of the participant(s) as being the
first and paramount consideration.
 New Zealand Qualifications Authority 2016
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Investigate and manage intake in
situations of suspected abuse, neglect,
or violence
2.2
Information gathering uses interpersonal skills and language that respond to
verbal and non-verbal communications including body language.
Range:
2.3
Information gathering is according to guiding principles for investigating abuse,
neglect, and violence.
Range:
2.4
guiding principles may include but are not limited to - guiding
principles contained in the resources listed in special notes
according to relevance to the context for assessment.
Information gathering focuses on determining the presence of any indicators,
signs, and disclosures of abuse, neglect, or violence.
Range:
2.5
interpersonal skills - attending, clarifying, encouraging, following,
listening, questioning, paraphrasing, reflection of feeling and
content, summarising.
indicators, signs, and disclosures of abuse, neglect, or violence
may include but are not limited to - behavioural signs;
developmental signs; economic signs; physical signs; disclosures;
verbal signs; situational signs; family signs; information or
comments from family or whanau, or other people connected to
the survivor(s).
Information gathering focuses on the wider context of participant(s) in a
situation of suspected abuse, violence, and neglect.
Range:
wider context may include but is not limited to - family or whānau
context; wider kinship context; other community or social system.
Evidence is required in relation to participant(s) within one wider
context relevant to the context of assessment.
 New Zealand Qualifications Authority 2016
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Investigate and manage intake in
situations of suspected abuse, neglect,
or violence
2.6
Information gathering researches all available sources on the participant(s)
within their wider context in a situation of abuse, violence, and neglect.
Range:
2.7
all available sources - participant(s); family or whānau; service
provider records.
Information gathering focuses on determining relevant issues in the situation of
suspected abuse, neglect, or violence.
Range:
relevant issues - participant safety and risk factors; strengths of
the family or whānau; participant resilience; available resources;
involvement of other professionals; safety procedures for the
participant(s) and their family or whānau.
element 3
Manage intake in a situation of suspected abuse, neglect, or violence.
performance criteria
3.1
Management of intake has the safety of participant(s) as the first and
paramount consideration.
3.2
Management of intake clarifies the social service worker's role, function,
services that can be offered, and any legal and cultural responsibilities.
3.3
Management of intake procedures clarifies the service provider's role, function,
services that can be offered, and any legal and cultural responsibilities.
 New Zealand Qualifications Authority 2016
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Investigate and manage intake in
situations of suspected abuse, neglect,
or violence
3.4
Management of intake negotiates service provision with participant(s) and their
family or whānau to respond to a situation of suspected abuse, neglect, or
violence.
Range:
3.5
Management of intake positively acknowledges the characteristics and needs of
the participant(s) and their family or whānau.
Range:
3.6
negotiates service provision may include but is not limited to information sharing; clarifying and negotiation of service provision
and referral; contracting; plan development; timeframe setting;
negotiating and explaining options and processes; implementation
of plans; needs assessment; managing anxiety; setting limits with
offenders; respectful challenge; crisis intervention; conflict
resolution; dealing with resistance.
Evidence is required of four.
needs - needs to be respected, believed, affirmed and supported;
needs for physical comfort, safety, privacy, and security; need to
be in a family or safe collective group.
Management of intake is in accordance with criteria established by legislation,
ethical practice, and service provider guidelines.
 New Zealand Qualifications Authority 2016
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Investigate and manage intake in
situations of suspected abuse, neglect,
or violence
element 4
Record a situation of suspected abuse, neglect, or violence.
performance criteria
4.1
Records include all information relevant to the situation of suspected abuse,
neglect, or violence.
Range:
information relevant to the situation of suspected abuse, neglect,
or violence may include but is not limited to - behavioural signs;
developmental signs; economic signs; physical signs; disclosures;
verbal signs; situational signs; family signs; information or
comments from family or whanau, or other people connected to
the survivor(s).
Evidence is required of four of the range.
4.2
Records are prepared and stored in accordance with criteria established by
legislation, ethical practice, and service provider guidelines.
4.3
Records are referred to the supervisor and reported in accordance with criteria
established by legislation, ethical practice, and service provider guidelines.
 New Zealand Qualifications Authority 2016
18299
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Investigate and manage intake in
situations of suspected abuse, neglect,
or violence
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
 New Zealand Qualifications Authority 2016