18291
28-Jun-16
1 of 11
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Demonstrate knowledge for social
service work with abuse, neglect, and
violence
level:
6
credit:
12
planned review date:
April 2005
sub-field:
Social Services
purpose:
People awarded this unit standard are able to: demonstrate
knowledge of theoretical and practice issues related to
abuse, neglect, and violence; demonstrate knowledge of
means of recognition of abuse, neglect, and violence; and
demonstrate knowledge of legislation and social services
related to abuse, neglect, and violence.
entry information:
Prerequisite: Unit 18289, Analyse structural issues related to
abuse, neglect, and violence, or demonstrate equivalent
knowledge and skills.
accreditation option:
Evaluation of documentation and visit by NZQA, industry and
teaching professional in the same field from another
provider.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services
ITO Limited (Careerforce).
 New Zealand Qualifications Authority 2016
18291
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Demonstrate knowledge for social
service work with abuse, neglect, and
violence
special notes:
1
People awarded credit in this unit standard are able to
implement Te Tiriti o Waitangi in the social services
according to the authority and resources available to
them, and are able to demonstrate application of this
competence to the context of assessment for this unit
standard (for further clarification, please refer to Unit
7928, Implement the Treaty of Waitangi in the social
services).
2
Glossary
Abuse, neglect, and violence includes abusive,
neglectful, violent, or controlling behaviour that may be
economic, emotional, physical, social, verbal, spiritual,
and/or sexual in nature. It also includes role abuse,
which means the abuse of power by an individual or
agency that has a professional, service, or statusbased role in relation to survivors. Abuse, neglect, and
violence may occur within or outside of families and
whānau.
Social service worker is used as a term to refer to the
person seeking award of credit in this unit standard.
Social service worker may include but is not limited to:
community workers, counsellors, kaiāwhina, social
workers, kaitautoko, youth workers, and others who
deliver social services, whether paid or unpaid.
Survivors is used as a generic term to denote people
who have experienced abuse, neglect, or violence.
Survivors include children and young persons, adults,
and elders.
 New Zealand Qualifications Authority 2016
18291
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Demonstrate knowledge for social
service work with abuse, neglect, and
violence
3
In the context of this unit standard, sources of criteria
established by legislation, ethical practice, and service
provider guidelines include but are not limited to the
Children, Young Persons and Their Families Act 1989,
Domestic Violence Act 1995 Section 43, Health Act
1956 Sections 22B and 22C, Official Information Act
1982, Privacy Act 1993, agency codes of conduct,
codes of practice issued by the Privacy Commissioner,
social service codes of ethics; and service provider
guidelines, protocols, staff manuals, strategic plans,
kawa or tikanga.
4
Legislation that defines abuse, neglect, and violence
may include but is not limited to the Children, Young
Persons and Their Families Act 1989, Crimes Act 1961,
Domestic Violence Act 1995, Domestic Violence
(Programmes) Regulations 1996, Guardianship Act
1968, Human Rights Act 1993 sections 61 - 69, and
Victims of Offences Act 1987. Knowledge is required
of the provisions of these statutes relating to abuse,
neglect, and violence.
5
Resources related to abuse and neglect of children and
young persons may include but are not limited to:
a
Children, Young Persons and Their Families
Service.
1998.
Breaking the cycle: an
interagency guide to child abuse. Wellington:
Children, Young Persons and Their Families
Service.
b
Risk Management Project, Children, Young
Persons and Their Families Service.
1997.
Recognition of child abuse and neglect: Tirohanga
tukino tamariki.
Wellington: Children, Young
Persons and Their Families Service.
 New Zealand Qualifications Authority 2016
18291
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Demonstrate knowledge for social
service work with abuse, neglect, and
violence
6
Resources related to the Domestic Violence Act 1995
and Domestic Violence (Programmes) Regulations
1996:
a
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for adult
protected persons. Wellington: Department for
Courts.
b
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for
children. Wellington: Department for Courts.
c
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for
respondents. Wellington: Department for Courts.
7
Resources related to elder abuse and neglect - may
include but are not limited to:
a
Age Concern New Zealand. 1992. Promoting the
rights and well-being of older people and those
who care for them: a resource kit about elder
abuse and neglect. Wellington: Age Concern
New Zealand.
b
Age Concern New Zealand. 1999. Age Concern
elder abuse and neglect services: A report of
statistics and service developments covering the
three years from July 1996 to June 1999.
Wellington: Age Concern New Zealand.
c
Age Concern New Zealand. 1999 (2nd Ed).
Elder abuse and neglect: a handbook for those
working with older people.
Wellington: Age
Concern New Zealand.
 New Zealand Qualifications Authority 2016
18291
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Demonstrate knowledge for social
service work with abuse, neglect, and
violence
Elements and Performance Criteria
element 1
Demonstrate knowledge of theoretical and practice issues related to abuse, neglect, and
violence.
performance criteria
1.1
Abuse, neglect, and violence are defined in terms of the range of violent and
controlling behaviour included in special note 2.
1.2
Terms associated with abuse, neglect, and violence are defined according to
the resources in special notes 5, 6, and 7.
Range:
1.3
terms associated with abuse, neglect, and violence - abuse,
anger, control, power, neglect, rape, violence.
Abuse, neglect, and violence are defined in terms of contextual and
contributing factors.
Range:
contextual and contributing factors - alcohol and drug issues;
anger; frustration; gender relationships; institutional and societal
constructs; power and control issues; cultural learning; stress;
mental health; physical health.
 New Zealand Qualifications Authority 2016
18291
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Demonstrate knowledge for social
service work with abuse, neglect, and
violence
1.4
The short and long term consequences of abuse, neglect, and violence for
people affected by abuse, neglect, or violence are explained.
Range:
1.5
The specific short and long term consequences for children affected by abuse,
neglect, or violence are explained.
Range:
1.6
consequences - cultural, emotional, financial, inter-generational,
intra-familial,
physical,
psychological,
sexual,
spiritual,
victimisation, trauma.
Evidence is required of the range, with cultural consequences
being defined from the perspective of the candidate's own culture;
People affected by the abuse, neglect, or violence - parent,
siblings, partner, family or whānau, peers, survivors;
Evidence is required of three of the range.
consequences - cultural, emotional, financial, inter-generational,
intra-familial, neurological, physical, psychological, sexual,
spiritual, victimisation, trauma.
Evidence is required of the range, with cultural consequences
being defined from the perspective of the candidate's own culture.
The needs of survivors in relation to the consequences of abuse, neglect, and
violence are explained.
Range:
needs of survivors - cultural, gender, emotional, psychological,
spiritual, safety requirements.
 New Zealand Qualifications Authority 2016
18291
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Demonstrate knowledge for social
service work with abuse, neglect, and
violence
1.7
Myths related to abuse, neglect, and violence are identified and analysed in
terms of authoritative sources.
Range:
1.8
A valid framework for social service practice with abuse, neglect, and violence
is explained.
Range:
1.9
authoritative sources may include but are not limited to resources listed in special notes; publications by Morrison, Tony;
and Jenkins, Alan.
Evidence is required of identification and analysis of six myths
related to abuse, neglect, and violence.
evidence is required of a valid practice framework based upon
authoritative sources, which may include but are not limited to body of knowledge related to social service work with abuse,
neglect, and violence; cultural theory; practice research.
Abuse, neglect, and violence are analysed in terms of cultural principles.
Range:
cultural principles - Māori, one Tauiwi culture.
1.10
Tikanga for working with abuse, neglect, and violence is identified and
explained.
1.11
Attributes of children that lead to increased vulnerability to abuse, neglect, and
violence are explained.
Range:
attributes may include but are not limited to - prematurity; major
physical illness; developmental and behavioural abnormalities;
non-biological child; children who have multiple caregivers;
children with challenging behaviours; children whose needs are
not being met; age; unwanted child; scapegoat; lack of
attachment; previous abuse.
 New Zealand Qualifications Authority 2016
18291
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Demonstrate knowledge for social
service work with abuse, neglect, and
violence
1.12
Attributes of parents that may lead to an increased vulnerability in their children
to abuse, neglect, and violence are explained.
Range:
attributes may include but are not limited to - abused or in care as
a child; history of domestic violence or abuse; age; education
levels; parenting skills; expectations of child; drug and alcohol
use; social isolation; previous abuse of a child.
element 2
Demonstrate knowledge of means of recognition of abuse, neglect, and violence.
performance criteria
2.1
Means of recognition of abuse, neglect, and violence of children and young
persons are explained.
Range:
2.2
means of recognition may include but are not limited to behavioural signs; developmental signs; economic signs; physical
signs; disclosures; verbal signs; situational signs; family signs;
information or comments from family or whānau, or other people
connected to the survivor(s).
Means of recognition of abuse, neglect, and violence of adults are explained.
Range:
means of recognition may include but are not limited to behavioural signs; economic signs; developmental signs; physical
signs; disclosures; verbal signs; situational signs; family signs;
information or comments from family or whānau, or other people
connected to the survivor(s).
 New Zealand Qualifications Authority 2016
18291
28-Jun-16
9 of 11
SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Demonstrate knowledge for social
service work with abuse, neglect, and
violence
2.3
Means of recognition of abuse, neglect, and violence of elders are explained.
Range:
2.4
means of recognition may include but are not limited to behavioural signs; developmental signs; economic signs; physical
signs; disclosures; verbal signs; situational signs; family signs;
information or comments from family or whānau, or other people
connected to the survivor(s).
Signs of abuse, neglect, and violence are analysed in terms of cultural
perspectives.
Range:
cultural perspectives - Māori, one Tauiwi culture.
element 3
Demonstrate knowledge of legislation and social services related to abuse, neglect, and
violence.
performance criteria
3.1
Legislation that defines abuse, neglect, and violence is analysed in terms of
relevant criteria.
Range:
relevant criteria - legal definitions, legal sanctions, protection;
Evidence is required in relation to the legislation listed in special
note 4.
Evidence is required of the provisions of the Crimes Act 1961
related to incest, rape, homicide, common assault as defined in
sections 2 and 196.
 New Zealand Qualifications Authority 2016
18291
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Demonstrate knowledge for social
service work with abuse, neglect, and
violence
3.2
Privacy and confidentiality issues related to abuse, neglect, and violence, are
explained according to criteria established by legislation, ethical practice, and
organisational guidelines.
3.3
Legislative provision for the reporting of suspected abuse is explained in terms
of the Children, Young Persons and Their Families Act 1989.
3.4
Local community service providers that respond to abuse, neglect, and violence
are identified and described.
Range:
local community service providers may include but are not limited
to - ACC; Barnadoes; Child, Youth and Family; Domestic Violence
Act providers; Family Court; Family Start; health services;
Iwi/Māori social services; legal services; Open Home Foundation;
Pacific Island community groups; Parentline; Police; Rape Crisis;
Relationship Services; social workers in schools; stopping
violence services; Te Korowai Aroha Aotearoa; Victim Support;
WINZ; Women's Refuge.
Evidence is required of service providers in the candidate's local
community for children and young persons, adults, and elders.
3.5
Services and programmes provided by the identified local community service
providers are described, and gaps in provision of services and programmes to
the local community are identified.
3.6
Regional and national networks and organisations that respond to abuse,
neglect and violence and their formal links to local community service providers
are described.
 New Zealand Qualifications Authority 2016
18291
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Demonstrate knowledge for social
service work with abuse, neglect, and
violence
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
 New Zealand Qualifications Authority 2016