18300
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide support for people affected by
abuse, neglect, or violence
level:
4
credit:
9
planned review date:
April 2005
sub-field:
Social Services
purpose:
People awarded this unit standard are able to: negotiate
provision of support for a person whose life or safety is
affected by abuse, neglect, or violence; support a person
whose life or safety is affected by abuse, neglect, or
violence; and effect closure of support for a person whose
life or safety is affected by abuse, neglect, or violence.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services
ITO Limited (Careerforce).
 New Zealand Qualifications Authority 2016
18300
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
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Provide support for people affected by
abuse, neglect, or violence
special notes:
1
People awarded credit in this unit standard are able to
demonstrate knowledge of te tino rangatiratanga and
kāwanatanga of the Treaty of Waitangi, and are able to
demonstrate knowledge of how to apply the articles of
the Treaty of Waitangi to social services. They are able
to apply this knowledge to the context of assessment
for this unit standard (for further clarification, please
refer to Unit 7927, Demonstrate knowledge of the
application of the Treaty of Waitangi in the social
services).
2
Glossary
Person(s) whose life or safety is affected by abuse,
neglect, or violence include children, young persons,
and adults (including elders).
They may have
experienced and/or be at risk of abuse, neglect, or
violence in any context, including that of their family or
whānau.
Abuse, neglect, and violence includes
abusive, neglectful, violent, or controlling behaviour that
may be economic, emotional, physical, social, verbal,
spiritual, and/or sexual in nature. It also includes role
abuse, which means the abuse of power by an
individual or agency that has a professional, service, or
status-based role in relation to survivors. People
awarded credit for this unit standard demonstrate
competence in one context, with any combination of the
above factors.
Other professionals may include, but are not limited to,
care and protection resource people, legal advisers,
health advisers, other specialist assessors or advisers,
as relevant to the context of assessment.
 New Zealand Qualifications Authority 2016
18300
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SOCIAL SERVICE WORK WITH ABUSE,
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Provide support for people affected by
abuse, neglect, or violence
Characteristics and needs may be physical, spiritual,
cultural, and mental.
Characteristics and needs
include: age and stage of development, customs,
disability, gender, health status, language, sexual
orientation, and needs for physical comfort, safety,
privacy, and religious adherence.
Presenting issues may include but are not limited to:
advice, health care, information, protection, referral,
shelter, cultural needs, emotional support, financial
support, material support, signs of crisis or distress.
Signs of crisis or distress may include but are not
limited to: indicators of disturbed behaviour; disorders
of physical or mental health; personal withdrawal and
disassociation;
family
ostracism;
poverty;
homelessness; relationship crises or difficulties;
suicidal behaviour; substance abuse; violence;
gambling addiction.
Social service worker is used as a term to refer to the
person seeking award of credit in this unit standard.
Social service worker may include but is not limited to:
community workers, counsellors, kaiāwhina, social
workers, kaitautoko, youth workers, and others who
deliver social services, whether paid or unpaid.
 New Zealand Qualifications Authority 2016
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide support for people affected by
abuse, neglect, or violence
3
All communications are treated confidentially, except
where there is an ethical, legal, or organisational duty
on the social service worker to report abuse, neglect, or
violence. Participants are informed of the scope and
limits of confidentiality as defined by criteria established
by legislation, ethical practice, and service provider
guidelines. In the context of this unit standard, sources
of criteria established by legislation, ethical practice,
and service provider guidelines include, but are not
limited to: the Children, Young Persons and Their
Families Act 1989, Domestic Violence Act 1995 Section
43, Health Act 1956 Sections 22B and 22C, Official
Information Act 1982, Privacy Act 1993, agency codes
of conduct, codes of practice issued by the Privacy
Commissioner, social service codes of ethics, and
service provider guidelines, protocols, staff manuals,
strategic plans, kawa, or tikanga.
4
Statutes relevant to this unit standard are the Children,
Young Persons and Their Families Act 1989, Domestic
Violence Act 1995, Domestic Violence (Programmes)
Regulations 1996, Guardianship Act 1968, Health Act
1956 Sections 22B and 22C, Official Information Act
1982, Privacy Act 1993. People awarded this unit
standard demonstrate knowledge of the provisions of
these statutes and criteria relating to the reporting of
abuse, neglect, and violence, and care and protection
measures, according to their relevance to the
assessment context.
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SOCIAL SERVICE WORK WITH ABUSE,
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Provide support for people affected by
abuse, neglect, or violence
5
Resources related to abuse and neglect of children and
young persons may include but are not limited to:
a
Children, Young Persons and Their Families
Service.
1998.
Breaking the cycle: an
interagency guide to child abuse. Wellington:
Children, Young Persons and Their Families
Service.
b
Risk Management Project, Children, Young
Persons and Their Families Service.
1997.
Recognition of child abuse and neglect: Tirohanga
tukino tamariki.
Wellington: Children, Young
Persons and Their Families Service.
6
Resources related to the Domestic Violence Act 1995
and Domestic Violence (Programmes) Regulations
1996:
a
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for adult
protected persons. Wellington: Department for
Courts.
b
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for
children. Wellington: Department for Courts.
c
Department for Courts. July 1999. Individual
provider guidelines: for individuals wishing to
provide domestic violence programmes for
respondents. Wellington: Department for Courts.
 New Zealand Qualifications Authority 2016
18300
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide support for people affected by
abuse, neglect, or violence
7
Resources related to elder abuse and neglect - may
include but are not limited to:
a
Age Concern New Zealand. 1992. Promoting the
rights and well-being of older people and those
who care for them: a resource kit about elder
abuse and neglect. Wellington: Age Concern
New Zealand.
b
Age Concern New Zealand. 1999. Age Concern
elder abuse and neglect services: A report of
statistics and service developments covering the
three years from July 1996 to June 1999.
Wellington: Age Concern New Zealand.
c
Age Concern New Zealand. 1999 (2nd Ed).
Elder abuse and neglect: a handbook for those
working with older people.
Wellington: Age
Concern New Zealand.
8
It is a principle of safe practice in working with abuse,
neglect, and violence that social service workers at all
levels of competence participate in professional
supervision (sometimes referred to as clinical
supervision).
People awarded credit in this unit
standard demonstrate consistent use of professional
supervision as part of safe practice.
 New Zealand Qualifications Authority 2016
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide support for people affected by
abuse, neglect, or violence
9
All actions by the social service worker are based upon
a valid framework for social service practice with abuse,
neglect, and violence. Evidence is required of a
practice framework that is based upon authoritative
sources, which may include but are not limited to: body
of knowledge related to social service work with abuse,
neglect, and violence; cultural theory; practice
research.
Elements and Performance Criteria
element 1
Negotiate provision of support for a person whose life or safety is affected by abuse,
neglect, or violence.
performance criteria
1.1
Negotiation of support has the safety and wellbeing of the person whose life or
safety is affected by abuse, neglect, or violence as the first and paramount
consideration.
1.2
Negotiation is according to relevant factors.
Range:
relevant factors - nature of the abuse, neglect, or violence; risk of
continuing abuse, neglect, or violence; characteristics and needs
of the person; presenting issues; safety of the person within
her/his family or whānau; legislative requirements; ethical practice;
service provider guidelines.
 New Zealand Qualifications Authority 2016
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SOCIAL SERVICE WORK WITH ABUSE,
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Provide support for people affected by
abuse, neglect, or violence
1.3
Negotiation is according to information and advice provided by key people.
Range:
key people may include but are not limited to - the person; family
or whānau; co-worker; supervisor; cultural or gender advisers;
other professionals; other agencies.
element 2
Support a person whose life or safety is affected by abuse, neglect, or violence.
performance criteria
2.1
Support has the safety and wellbeing of the person whose life or safety is
affected by abuse, neglect, or violence as the first and paramount
consideration.
2.2
Support is provided according to the agreed outcomes of the negotiation.
2.3
Support is provided through methods that encourage self-determination of the
person whose life or safety is affected by abuse, neglect, or violence, and
discourage dependency by them on the social service worker or social service
provider.
2.4
Support enables the person whose life or safety is affected by abuse, neglect,
or violence to evaluate their progress in ensuring their own safety and wellbeing
and that of any dependents.
 New Zealand Qualifications Authority 2016
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide support for people affected by
abuse, neglect, or violence
2.5
Support enables the person whose life or safety is affected by abuse, neglect,
or violence to review their future plans and identify future options, according to
the outcomes of their evaluation of their progress.
element 3
Effect closure of support for a person whose life or safety is affected by abuse, neglect, or
violence.
performance criteria
3.1
Closure has the safety and wellbeing of the person whose life or safety is
affected by abuse, neglect, or violence as the first and paramount
consideration.
3.2
Closure of involvement of the social service worker and social service provider
is established according to information and advice obtained from key people,
and agreement with the person.
Range:
3.3
key people may include but are not limited to - the person, family
or whānau, co-worker, supervisor, cultural or gender advisers,
other professionals, other agencies.
The closure process identifies relevant issues for future involvement in support.
Range:
relevant issues - factors that may lead to resumption of contact;
future roles, functions and services available from the social
service worker and social service provider; means of reestablishing contact with the social service worker and social
service provider; other sources of referral.
 New Zealand Qualifications Authority 2016
18300
28-Jun-16
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SOCIAL SERVICE WORK WITH ABUSE,
NEGLECT, AND VIOLENCE
Provide support for people affected by
abuse, neglect, or violence
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
 New Zealand Qualifications Authority 2016