NZQA registered unit standard
27284 version 1
Page 1 of 3
Title
Calculate fares, issue tickets, and accept payments in a rail
passenger environment
Level
2
Purpose
Credits
4
This unit standard is for people working in positions involving
customer service in a rail passenger environment.
People credited with this unit standard are able to: demonstrate
knowledge of calculating passenger fares and procedures for
processing payments; and issue tickets and accept payments
in a rail passenger environment.
Classification
Rail Transport > Rail Core Skills
Available grade
Achieved
Explanatory notes
1
Assessment against this unit standard is to be carried out within the context of an
organisation operating under a current, valid Rail Licence issued in accordance with
the provisions of the Railways Act 2005. The organisation’s operating rules, codes,
and instructions, referred to in this unit standard, are those the organisation has in
place to meet the requirements of the Rail Licence.
2
Definition
Organisational procedures refer to documents that include: worksite rules, codes,
and practices; equipment operating instructions; documented quality management
systems; and health and safety requirements.
Rail passenger environment may include but is not limited to: onboard, platform,
station, trackside.
3
Outcome 1 may be assessed against in a classroom environment.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of calculating passenger fares and procedures for processing
payments in a rail passenger environment.
NZQA National Qualifications Services
SSB Code
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27284 version 1
Page 2 of 3
Evidence requirements
1.1
Passenger fares are calculated in accordance with organisational procedures.
passengers – children, school students, adults, senior citizens,
families;
evidence is required for two calculations for each type of
passenger.
Range
1.2
Payment methods are identified and processing requirements are demonstrated
in accordance with organisational procedures.
payment methods may include but are not limited to – cash,
eftpos, cheque, credit card, debit card.
Range
Outcome 2
Issue tickets and accept payments in a rail passenger environment.
Evidence requirements
2.1
Tickets are selected, snipped, and handed to passengers in accordance with
organisational procedures.
2.2
Payments are accepted and, if applicable, change is calculated and handed to
passengers in accordance with organisational procedures.
2.3
Payments are handled and stored in accordance with organisational
procedures.
Planned review date
31 May 2017
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
20 May 2011
N/A
Consent and Moderation Requirements (CMR) reference
0013
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
NZQA National Qualifications Services
SSB Code
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27284 version 1
Page 3 of 3
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact Competenz qualifications@competenz.org.nz if you wish to suggest
changes to the content of this unit standard.
NZQA National Qualifications Services
SSB Code
 New Zealand Qualifications Authority 2016