8480 version 4
28-Jun-16
1 of 5
PUBLIC SECTOR SERVICE DELIVERY
Provide public sector services that
comply with government legislation,
principles, and priorities
level:
6
credit:
10
planned review date:
February 2006
sub-field:
Public Sector Services
purpose:
People credited with this unit standard are able to: identify and
interpret provisions of legislation that impact upon service
delivery; achieve standards for the provision of services;
identify and interpret government principles that impact upon
service delivery; monitor and assess the implications of
government priorities for service delivery; and ensure that
service delivery processes and systems comply with
government legislation, principles, priorities, and standards
and achieve policy objectives.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by The Skills Organisation.
special notes:
1
Performance of the elements of this unit standard must
comply with relevant current legislation including the
Public Finance Act 1989 and the State Sector Act 1988.
2
Compliance with principles will require consideration of:
Legal principles - extract from ‘Report of the Controller
and Auditor-General on The Audit of the Crown and
Government Departments for the Year ended 30 June
1990’, Appendix 2, The Public Service and the Law
(State Services Commission, Wellington, 1995). This
booklet is also available on www.ssc.govt.nz;
Principles of public service decision making affecting the
public - as summarised in The Public Service and the
Public (State Services Commission, Wellington, 1995).
This booklet is also available on www.ssc.govt.nz;
Policy principles
 New Zealand Qualifications Authority 2016
8480 version 4
28-Jun-16
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PUBLIC SECTOR SERVICE DELIVERY
Provide public sector services that
comply with government legislation,
principles, and priorities
- government policy, as confirmed with the Minister
and/or department responsible;
- public sector organisation policy established by
individual public sector organisations;
Principles relevant to conduct in the public service
- as published in Public Service Code of Conduct (State
Services Commission, Wellington, 2001);
- principles established by individual public sector
organisations.
3
Performance of elements of this unit standard will require
consideration
of
the
underlying
values
and
responsibilities of people working in the public sector
including the Treaty of Waitangi and its principles.
Elements and Performance Criteria
element 1
Identify and interpret provisions of legislation that impact upon service delivery.
performance criteria
1.1
Legislation relevant to specific service delivery programmes is identified and terms
and requirements of policy provisions are clarified in relation to service delivery.
1.2
Impacts of terms and requirements of legislation are assessed in relation to
service delivery processes and systems.
element 2
Achieve standards for provision of services.
performance criteria
2.1
Performance objectives, measures, and standards established are defined in
relation to service delivery.
 New Zealand Qualifications Authority 2016
8480 version 4
28-Jun-16
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PUBLIC SECTOR SERVICE DELIVERY
Provide public sector services that
comply with government legislation,
principles, and priorities
2.2
Processes and systems established are consistent with and capable of achieving
defined standards.
2.3
Processes and systems provide for monitoring and evaluation of achievement of
targets and criteria.
2.4
Processes and systems incorporate provisions for realignment of resources to
achieve standards.
element 3
Identify and interpret government principles that impact upon service delivery.
performance criteria
3.1
Principles relevant to specific programmes are analysed and implications clarified
in relation to service delivery.
3.2
Service delivery processes and systems established are in accordance with
interpretations of principles.
3.3
Monitoring and evaluation processes assess compatibility of service delivery
actions and outcomes with identified principles.
element 4
Monitor and assess the implications of government priorities for service delivery.
performance criteria
4.1
Government priorities are clarified in relation to service delivery.
4.2
Processes and systems established are consistent with and capable of meeting
government priorities.
4.3
Management processes provide for identification of changing priorities and
determine implications for service delivery in terms of the need for changes to
current programmes.
 New Zealand Qualifications Authority 2016
8480 version 4
28-Jun-16
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PUBLIC SECTOR SERVICE DELIVERY
Provide public sector services that
comply with government legislation,
principles, and priorities
4.4
Monitoring and evaluation processes assess compatibility of service delivery
actions and outcomes with identified priorities.
element 5
Ensure that service delivery processes and systems comply with government legislation,
principles, priorities, and standards and achieve policy objectives.
performance criteria
5.1
Processes and systems provide for feedback from the Minister on the
performance of the public sector organisation in terms of the specifications and
policy objectives for service delivery programmes.
5.2
Processes and systems provide for feedback from clients on the performance of
the public sector organisation in terms of the specifications and objectives for
service delivery programmes.
5.3
Monitoring and evaluation processes assess the extent of compliance of service
delivery actions and outcomes with government legislation, principles, priorities,
standards, and achievement of policy objectives.
5.4
Management processes identify and observe reporting requirements in relation to
compliance with government legislation, principles, priorities, standards, and
achievement of policy objectives.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes
to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
 New Zealand Qualifications Authority 2016
8480 version 4
28-Jun-16
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PUBLIC SECTOR SERVICE DELIVERY
Provide public sector services that
comply with government legislation,
principles, and priorities
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0121
http://www.nzqa.govt.nz/framework/search/index.do.
which can
be
accessed at
 New Zealand Qualifications Authority 2016