8484 version 4
28-Jun-16
1 of 4
PUBLIC SECTOR SERVICE DELIVERY
Produce public sector service delivery
implementation guidelines
level:
5
credit:
10
planned review date:
February 2006
sub-field:
Public Sector Services
purpose:
People credited with this unit standard are able to: analyse
service delivery policies and derive implementation factors for
service delivery; consult with service delivery personnel and
relevant external sources to define and confirm implementation
issues; develop, test, and communicate implementation
guidelines; and establish processes to monitor and review
implementation guidelines.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by The Skills Organisation.
special notes:
1
Performance of the elements of this unit standard must
comply with relevant current legislation including the
Public Finance Act 1989, the State Sector Act 1988, the
Official Information Act 1982 and the Privacy Act 1993.
2
Performance of elements of this unit standard will require
consideration
of
the
underlying
values
and
responsibilities of people working in the public sector
including the Treaty of Waitangi and its principles.
Elements and Performance Criteria
element 1
Analyse service delivery policies and derive implementation factors for service delivery.
performance criteria
 New Zealand Qualifications Authority 2016
8484 version 4
28-Jun-16
2 of 4
PUBLIC SECTOR SERVICE DELIVERY
Produce public sector service delivery
implementation guidelines
1.1
Analysis of policies identifies and clarifies implementation issues and risks.
1.2
Analysis of policies differentiates implementation factors for distinct service
delivery areas.
1.3
Analysis of policies assesses resources in relation to implementation.
1.4
Analysis of policies indicates the nature and extent of systems, methods, and
expertise required to implement service.
element 2
Consult with service delivery personnel and relevant external sources to define and confirm
implementation issues.
performance criteria
2.1
Consultation confirms implementation factors in terms of resources, systems,
methods, and expertise.
2.2
Consultation considers capability in relation to implementation, and identifies
outstanding issues and needs to achieve implementation.
Range:
may include but is not limited to - resources, systems, methods, and
expertise.
element 3
Develop, test, and communicate implementation guidelines.
performance criteria
3.1
Guidelines developed provide information required for successful implementation
of service delivery and address factors for distinct service areas.
3.2
Guidelines are communicated to the Minister for consideration where relevant.
3.3
Guidelines are tested with staff in typical service delivery situations to identify
areas for improvement and improvements identified are incorporated into
guidelines.
 New Zealand Qualifications Authority 2016
8484 version 4
28-Jun-16
3 of 4
PUBLIC SECTOR SERVICE DELIVERY
Produce public sector service delivery
implementation guidelines
3.4
Training needs identified during testing processes are communicated to relevant
people responsible for training provision.
3.5
Guidelines are communicated to staff involved in implementation, and verification
is obtained in terms of their understanding of the guidelines.
element 4
Establish processes to monitor and review implementation guidelines.
performance criteria
4.1
Monitoring and review processes established provide for input from service
delivery personnel on the adequacy of implementation guidelines and identify
areas for improvement.
4.2
Monitoring and review processes established provide for input from relevant
external sources on the adequacy of implementation guidelines and identify areas
for improvement.
4.3
Monitoring and review processes established evaluate implementation guidelines
in relation to implementation results and identify areas for improvement.
4.4
Monitoring and review processes established determine whether implementation
guidelines meet the needs of distinct service delivery areas and identify the areas
for improvement.
4.5
Monitoring and review processes established provide for input from service
delivery personnel and relevant external sources on training needs.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes
to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
 New Zealand Qualifications Authority 2016
8484 version 4
28-Jun-16
4 of 4
PUBLIC SECTOR SERVICE DELIVERY
Produce public sector service delivery
implementation guidelines
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0121
http://www.nzqa.govt.nz/framework/search/index.do.
which can
be
accessed at
 New Zealand Qualifications Authority 2016